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Compare SmileBack vs RaveCapture ''formerly TrustSpot''

Failure Risk Guidance Security Report ?

Failure Risk for SmileBack low Failure Risk for RaveCapture ''formerly TrustSpot'' medium
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Comparison Summary

For SmileBack vs RaveCapture ''formerly TrustSpot'' comparison, Our AI algorithm looked at 1821 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using SmileBack and RaveCapture ''formerly TrustSpot'' to solve their respective business needs.

Pros and cons of SmileBack and RaveCapture ''formerly TrustSpot''

SmileBack is more suited to businesses that require Collecting Feedback and Engaging Conversational Surveys with Phone Calls where as RaveCapture ''formerly TrustSpot'' is focused towards Rating And Review Management with Social Media and Customer Feedback Management with Promotions .

logo SmileBack

Focus area

SmileBack is better than RaveCapture ''formerly TrustSpot'' for

Software Failure Risk

  • low

logo RaveCapture ''formerly TrustSpot''

Focus area

Software Failure Risk

  • medium

About

Customer satisfaction platform, simple to use but deep in insights

Turn Ordinary Customers into Raving Fans

Financials

PRIVATE

Business Need

Total Processes
(we found evidences for)

31

31

Total Goals
(we found evidences for)

8

10

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (256)

Read Reviews (27)

measuring customer satisfaction

Read Reviews (138)

Read Reviews (2)

measuring net promoter score

Read Reviews (32)

Read Reviews (13)

engagement management

Read Reviews (37)

Read Reviews (15)

engaging and following up

Read Reviews (29)

Read Reviews (7)

rating and review management

Read Reviews (34)

Read Reviews (43)

social media management

Read Reviews (11)

Read Reviews (22)

social media analytics

Read Reviews (8)

Read Reviews (2)

engaging on social media

Read Reviews (2)

Read Reviews (1)

helpdesk management

Read Reviews (11)

Read Reviews (1)

coaching

Read Reviews (7)

Read Reviews (0)

competitive intelligence

Read Reviews (7)

Read Reviews (0)

loyalty management

Read Reviews (6)

Read Reviews (6)

customise loyalty program

Read Reviews (6)

Read Reviews (2)

lifetime value management

Read Reviews (3)

Read Reviews (2)

generation of new leads

Read Reviews (2)

Read Reviews (0)

workflow management

Read Reviews (2)

Read Reviews (0)

relationship management

Read Reviews (2)

Read Reviews (0)

merger and acquisition

Read Reviews (2)

Read Reviews (0)

business development

Read Reviews (2)

Read Reviews (0)

communication management

Read Reviews (1)

Read Reviews (7)

sending & publishing communications

Read Reviews (1)

Read Reviews (3)

contract management

Read Reviews (0)

Read Reviews (5)

proposal & quote management

Read Reviews (0)

Read Reviews (3)

sales document management

Read Reviews (0)

Read Reviews (8)

contract management

Read Reviews (0)

Read Reviews (5)

proposal & quote management

Read Reviews (0)

Read Reviews (3)

content management

Read Reviews (0)

Read Reviews (3)

community building

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve digital and social presence

  • Build brand awareness

  • Improve brand engagement

  • Improve efficiency

  • Increase sales & revenue

  • Grow market share

  • See 5 more

  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Improve brand engagement

  • Increase customer life time value

  • Improve ROI

  • Improve consistency

  • Scale best practices

  • Grow market share

  • Establish thought leadership

  • See 7 more

Top Channels

Channels Used

  • social media

  • website

  • promotions

  • e-mail

  • video

  • review sites

  • coupons

  • Twitter

  • text SMS

  • LinkedIn

  • Facebook

  • Instagram

  • See 9 more

  • social media

  • website

  • promotions

  • e-mail

  • video

  • review sites

  • coupons

  • Twitter

  • text SMS

  • LinkedIn

  • Facebook

  • Instagram

  • See 9 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

No Data

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No Data

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

low

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting