Comparison Summary
This comparison report of SmileBack vs. RaveCapture (formerly TrustSpot) is based on a specific set of business needs and context. The comparison uses 1821 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing SmileBack and RaveCapture (formerly TrustSpot)
SmileBack, CustomerSure, Simplesat, etc., belong to a category of solutions that help Customer Feedback Management, whereas RaveCapture (formerly TrustSpot), NiceJob, Okendo, etc., belong to a category of solutions that help Reviews and Reputation. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
SmileBack covers Collecting Feedback, Engaging Conversational Surveys with Phone Calls, Rating And Review Management, Helpdesk Management, etc.
RaveCapture (formerly TrustSpot) focuses on Rating And Review Management with Social Media, Customer Feedback Management with Promotions, Social Media Management with Social Media, Engagement Management with Website, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
SmileBack
Focus area
SmileBack is better than RaveCapture (formerly TrustSpot) for
Software Failure Risk
About
Customer satisfaction platform, simple to use but deep in insights
Turn Ordinary Customers into Raving Fans
Financials
PRIVATE
Business Need
Total Processes
(we found evidences for)
31
31
Total Goals
(we found evidences for)
8
10
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve digital and social presence
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Build brand awareness
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Improve brand engagement
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Improve efficiency
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Increase sales & revenue
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Grow market share
- See 5 more
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Acquire customers
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Increase sales & revenue
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Enhance customer relationships
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Improve brand engagement
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Increase customer life time value
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Improve ROI
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Improve consistency
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Scale best practices
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Grow market share
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Establish thought leadership
- See 7 more
Top Channels
Channels Used
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social media
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website
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promotions
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e-mail
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video
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review sites
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coupons
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Twitter
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text SMS
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LinkedIn
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Facebook
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Instagram
- See 9 more
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social media
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website
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promotions
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e-mail
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video
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review sites
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coupons
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Twitter
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text SMS
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LinkedIn
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Facebook
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Instagram
- See 9 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
