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Squaretalk Matrix vs Dynamics: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Squaretalk Matrix vs. Dynamics is based on a specific set of business needs and context. The comparison uses 8169 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Squaretalk Matrix and Dynamics

Squaretalk Matrix belong to a category of solutions that help Contact Center Software, whereas Dynamics belong to a category of solutions that help Customer Loyalty Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Squaretalk Matrix covers Helpdesk Management with Phone Calls, Contact List Management with Phone Calls, Engagement Management with E-Mail, Workflow Management, etc.

Dynamics focuses on Workflow Management, Engagement Management, Contact List Management with Offline, Relationship Management, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Squaretalk Matrix

Focus area

Squaretalk Matrix is better than Dynamics for

Software Failure Risk

  • medium

logo Dynamics

Focus area

Dynamics is better than Squaretalk Matrix for

Software Failure Risk

  • medium

About

Flexibility that Powers Communication

Global market leader that designs and manufactures intelligent battery-powered payment devices and advanced payment platforms

Financials

PRIVATE

SERIES C

Business Need

Total Processes
(we found evidences for)

24

92

Total Goals
(we found evidences for)

3

12

Top Processes

Evidences indicate better relative satisfaction


helpdesk management


contact list management

creating contact list


engagement management

engaging and following up


workflow management


sales call management


communication management

sending & publishing communications


social media management

social media analytics



lead qualification

lead qualification: technographic




campaign management


conversion management


generation of new leads



relationship management



proposal & quote management


contract management



sales document management

proposal & quote management

contract management


competitive intelligence


products & pricelist management



training & onboarding


opportunity management


account management


customer case management


measuring customer satisfaction


customer feedback management

measuring customer satisfaction


business development



lifetime value management




pipeline management


knowledge management


billing and invoice management


identify target customers


loyalty management

identify target customers



rating and review management



content management



personalized marketing



track learning progress


courses & assessment

track learning progress


community building


relationship marketing


advocacy management



performance management


Top Goals

Goals Achieved

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • Improve efficiency

  • Enhance customer relationships

  • Increase sales & revenue

  • Acquire customers

  • Improve ROI

  • Improve efficiency

  • Scale best practices

  • Grow market share

  • Enter new markets internationally or locally

  • Improve internal communications

  • Improve stakeholder relations

  • Improve brand engagement

  • Shorten ramp up time

  • See 9 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • social media

  • offline

  • point of sale

  • website

  • mobile

  • chat

  • promotions

  • Twitter

  • Facebook

  • user generated content

  • blogs

  • text SMS

  • video

  • LinkedIn

  • on premises

  • mobile app

  • Skype

  • Slack

  • See 17 more
  • e-mail

  • phone calls

  • social media

  • offline

  • point of sale

  • website

  • mobile

  • chat

  • promotions

  • Twitter

  • Facebook

  • user generated content

  • blogs

  • text SMS

  • video

  • LinkedIn

  • on premises

  • mobile app

  • Skype

  • Slack

  • See 17 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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Business Setting