Guiding you to choose between Velocify vs. Truly Voice Platform: 2024

Comparison Summary

Velocify: Velocify enhances borrower engagement and conversion for the mortgage industry. It is recognized as leading lead management software by ICE Mortgage Technology.

Truly Voice Platform: Truly-voice-platform offers accessibility, utility, and safety. Adopting an all-in-one voice platform ensures these benefits for users.

Velocify and Truly Voice Platform: Customer Satisfaction Data

Most deployed common Use Cases for Velocify and Truly Voice Platform

How can Velocify and Truly Voice Platform enhance your Engagement Management process?

Velocify and Truly Voice Platform both focus on improving customer engagement. Velocify emphasizes tracking and managing follow-up interactions, helping sales teams stay organized and accountable. Truly Voice Platform focuses on making communication easier and more effective, enabling sales representatives to connect with clients and prospects in real-time. However, Velocify offers different sales products to cater to specific needs while Truly Voice Platform integrates with various platforms for broader functionality.

"...I and other Loan Officers consistently had clients that fell through the cracks and never got followed up with...." Peer review by Sasha C., Mortgage Loan Officer, Financial Services

"...They constantly ask for feedback and follow up when they've addressed the issue you may have experienced...." Peer review by Julia C, Senior Customer Success Manager, Computer Software

How does Velocify and Truly Voice Platform facilitate Communication Management?

Velocify and Truly Voice Platform both help manage communication by tracking calls. Velocify allows users to prioritize calls and send automated reminders, while Truly Voice Platform focuses on tracking, monitoring, and training with call recordings. Velocify integrates with Salesforce and offers features like email and SMS messaging, while Truly Voice Platform allows for easy transfers and cross-functionality with LinkedIn.

"...Not only does it take the guess work out of what lead to call next, Velocify enables management to thoroughly track and monitor all user activity...." Peer review by Sara Razmus, Direct Division Business Analyst, Guaranteed Rate

"...Tracking all calls and not missing anything because I can go back and listen again...." Peer review by Jack R., Computer Software

Why is Velocify and Truly Voice Platform the best choice for Helpdesk Management?

Velocify and Truly Voice Platform both assist with helpdesk management. Velocify provides a helpdesk that is easy to navigate and offers support documentation. Truly Voice Platform integrates with popular helpdesk apps like Zendesk and Salesforce, allowing for seamless data synchronization. However, Velocify lacks integrations with other platforms and its user interface has been criticized, while Truly Voice Platform boasts advanced integration options with various platforms.

"...Quick, smart, and understandable Customer Support (lots of easy-access help and support on the site itself)...." Peer review by Derek B., Telecommunications

"...Truly has worked across desk phone calls, computer, and mobile calls with all data streaming back to the desktop app quickly and seamlessly...." Peer review by User