Guiding you to choose between Velocify vs. Truly Voice Platform: 2024

Comparison Summary

Velocify: Velocify enhances borrower engagement and conversion for the mortgage industry. It is recognized as leading lead management software by ICE Mortgage Technology.

Truly Voice Platform: Truly-voice-platform offers accessibility, utility, and safety. Adopting an all-in-one voice platform ensures these benefits for users.

Velocify and Truly Voice Platform: Customer Satisfaction Data

Most deployed common Use Cases for Velocify and Truly Voice Platform

How can Velocify and Truly Voice Platform optimize your Engagement Management Workflow?

Velocify and Truly Voice Platform both focus on improving customer engagement. Velocify emphasizes tracking and managing follow-up interactions, helping sales teams stay organized and accountable. Truly Voice Platform focuses on making communication easier and more effective, enabling sales representatives to connect with clients and prospects in real-time. However, Velocify offers different sales products to cater to specific needs while Truly Voice Platform integrates with various platforms for broader functionality.

"...We are addressing lead prioritization and fulfillment of follow-up processing...." Peer review by Charles T.

"...Reps are more productive to engage with customers and prospects anywhere in the world...." Peer review by Brandon O., Information Technology and Services

Why is Velocify and Truly Voice Platform the best choice for Communication Management?

Velocify and Truly Voice Platform both help manage communication by tracking calls. Velocify allows users to prioritize calls and send automated reminders, while Truly Voice Platform focuses on tracking, monitoring, and training with call recordings. Velocify integrates with Salesforce and offers features like email and SMS messaging, while Truly Voice Platform allows for easy transfers and cross-functionality with LinkedIn.

"...It's easy for administration users to monitor call volume, create reports, reassign inquiries when needed, and assist all employees when needed...." Peer review by Aracely Romo, Education

"...Tracking calls, seeing who has called and how phone calls have gone is really the best feature hands down...." Peer review by Daniel G., Customer Support Representative, Computer Software

What benefits does Velocify and Truly Voice Platform offer for Helpdesk Management?

Velocify and Truly Voice Platform both assist with helpdesk management. Velocify provides a helpdesk that is easy to navigate and offers support documentation. Truly Voice Platform integrates with popular helpdesk apps like Zendesk and Salesforce, allowing for seamless data synchronization. However, Velocify lacks integrations with other platforms and its user interface has been criticized, while Truly Voice Platform boasts advanced integration options with various platforms.

"...And I love that their help desk is so very helpful!..." Peer review by Angela G., Financial Services

"...Truly has worked across desk phone calls, computer, and mobile calls with all data streaming back to the desktop app quickly and seamlessly...." Peer review by User