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Zendesk Sell vs Firepoint: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Zendesk Sell medium Failure Risk for Firepoint medium
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Comparison Summary

This comparison report of Zendesk Sell vs. Firepoint is based on a specific set of business needs and context. The comparison uses 3299 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Zendesk Sell and Firepoint

Zendesk Sell, Firepoint, Freshsales, Salesmate Sales CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Zendesk Sell covers Communication Management with E-Mail, Engagement Management, Contact List Management with Phone Calls, Sales Call Management with Phone Calls, etc.

Firepoint focuses on Conversion Management with Website, Sales Call Management with Phone Calls, Generation Of New Leads, Engagement Management with Chat, etc.

"We are using Zendesk Sell and Support to make it easier for the entire organization to surface and act on relevant information. By giving our sales and support teams everything they need in one platform, they are able to effectively and efficiently ...collaborate and improve the customer experience. " - Simon Rodriguez

"I wanted to be able to give feedback and coaching on the calls we were having, and the calls are recorded. Rather than just doing roleplay sessions, I can now give real feedback on my agent’s real conversations in the CRM. " - Shannon Olsen

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Zendesk Sell

Focus area

Zendesk Sell is better than Firepoint for

Software Failure Risk

  • medium

logo Firepoint

Focus area

Software Failure Risk

  • medium

About

Zendesk Sell | Enhance productivity, processes, and pipeline visibility for sales teams

Firepoint: Best Real Estate CRM by Agents

Age

2007

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

89

31

Total Goals
(we found evidences for)

9

7

Top Processes

Evidences indicate better relative satisfaction

communication management

Read Reviews (153)

Read Reviews (1)

tracking & monitoring communications

Read Reviews (109)

Read Reviews (1)

sending & publishing communications

Read Reviews (41)

Read Reviews (0)

engagement management

Read Reviews (105)

Read Reviews (12)

engaging and following up

Read Reviews (77)

Read Reviews (12)

contact list management

Read Reviews (81)

Read Reviews (1)

contacts history

Read Reviews (18)

Read Reviews (0)

tracking contacts

Read Reviews (12)

Read Reviews (0)

creating contact list

Read Reviews (7)

Read Reviews (0)

sales call management

Read Reviews (59)

Read Reviews (12)

call recording

Read Reviews (55)

Read Reviews (12)

meeting management

Read Reviews (3)

Read Reviews (0)

lead tracking

Read Reviews (59)

Read Reviews (3)

sales document management

Read Reviews (40)

Read Reviews (1)

proposal & quote management

Read Reviews (25)

Read Reviews (0)

contract management

Read Reviews (12)

Read Reviews (1)

lead qualification

Read Reviews (39)

Read Reviews (0)

lead qualification: demographic

Read Reviews (17)

Read Reviews (0)

lead qualification: behavioural

Read Reviews (14)

Read Reviews (0)

helpdesk management

Read Reviews (27)

Read Reviews (0)

generation of new leads

Read Reviews (27)

Read Reviews (13)

training & onboarding

Read Reviews (22)

Read Reviews (0)

pipeline management

Read Reviews (20)

Read Reviews (0)

workflow management

Read Reviews (18)

Read Reviews (1)

conversion management

Read Reviews (13)

Read Reviews (12)

relationship management

Read Reviews (12)

Read Reviews (3)

social media management

Read Reviews (11)

Read Reviews (1)

social media analytics

Read Reviews (7)

Read Reviews (0)

managing social media account

Read Reviews (3)

Read Reviews (0)

discount management

Read Reviews (11)

Read Reviews (0)

promotion management

Read Reviews (11)

Read Reviews (0)

campaign management

Read Reviews (9)

Read Reviews (3)

campaign analytics

Read Reviews (4)

Read Reviews (0)

opportunity management

Read Reviews (7)

Read Reviews (1)

account management

Read Reviews (7)

Read Reviews (0)

business development

Read Reviews (7)

Read Reviews (0)

rating and review management

Read Reviews (6)

Read Reviews (0)

sales review & feedback

Read Reviews (6)

Read Reviews (0)

follower management

Read Reviews (3)

Read Reviews (0)

products & pricelist management

Read Reviews (2)

Read Reviews (0)

competitive intelligence

Read Reviews (2)

Read Reviews (5)

social media marketing

Read Reviews (2)

Read Reviews (0)

performance management

Read Reviews (2)

Read Reviews (1)

influencer marketing

Read Reviews (2)

Read Reviews (0)

customer feedback management

Read Reviews (2)

Read Reviews (1)

content management

Read Reviews (2)

Read Reviews (0)

SeealllessActivities

Top Goals

Goals Achieved

  • Increase sales & revenue

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Improve efficiency

  • Launch new products

  • Scale best practices

  • Improve navigation

  • Enter new markets internationally or locally

  • See 6 more

  • Enhance customer relationships

  • Improve ROI

  • Build brand awareness

  • Improve brand engagement

  • Improve visibility

  • Improve internal communications

  • Launch new products

  • See 4 more

Top Channels

Channels Used

  • phone calls

  • website

  • promotions

  • e-mail

  • social media

  • chat

  • Facebook

  • text SMS

  • See 5 more

  • phone calls

  • website

  • promotions

  • e-mail

  • social media

  • chat

  • Facebook

  • text SMS

  • See 5 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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No Data

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting