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Zendesk Sunshine vs EveryAction: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Zendesk Sunshine medium Failure Risk for EveryAction medium
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Comparison Summary

This comparison report of Zendesk Sunshine vs. EveryAction is based on a specific set of business needs and context. The comparison uses 1390 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Zendesk Sunshine and EveryAction

Zendesk Sunshine, and EveryAction belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Zendesk Sunshine covers Engagement Management with Review Sites, Workflow Management, Collaboration, Contact List Management with Phone Calls, etc.

EveryAction focuses on Engagement Management with Offline, Communication Management with E-Mail, Helpdesk Management with Phone Calls, Event Management with Offline, etc.

"Zendesk is a platform that's really enabling us to focus on our customers. " - Daniel Santrella

"With the integration of email creation and database analytics that EveryAction provides, it’s really easy to get that complete donor picture that you’re always looking to have as a fundraiser, and that is huge and really important. In terms of our e...mail fundraising, the secret sauce is the power of our mission combined with having a tool that is able to reach people and then tell us the analytics and scoring on the back end. " - Crystal Schanette

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Zendesk Sunshine

Focus area

Software Failure Risk

  • medium

logo EveryAction

Focus area

EveryAction is better than Zendesk Sunshine for

Software Failure Risk

  • medium

About

Develop custom experiences with the Zendesk Platform | Zendesk Sunshine

Digital, Fundraising, & Organizing Tools on a Unified CRM.

Age

2007

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

29

48

Total Goals
(we found evidences for)

6

9

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (12)

Read Reviews (77)

engaging and following up

Read Reviews (2)

Read Reviews (76)

workflow management

Read Reviews (6)

Read Reviews (4)

collaboration

Read Reviews (5)

Read Reviews (7)

contact list management

Read Reviews (4)

Read Reviews (7)

contacts history

Read Reviews (2)

Read Reviews (1)

social media management

Read Reviews (3)

Read Reviews (13)

social media analytics

Read Reviews (3)

Read Reviews (8)

sales document management

Read Reviews (3)

Read Reviews (2)

contract management

Read Reviews (2)

Read Reviews (1)

training & onboarding

Read Reviews (2)

Read Reviews (11)

helpdesk management

Read Reviews (2)

Read Reviews (22)

relationship management

Read Reviews (2)

Read Reviews (1)

customer feedback management

Read Reviews (2)

Read Reviews (5)

measuring customer satisfaction

Read Reviews (2)

Read Reviews (0)

campaign management

Read Reviews (1)

Read Reviews (10)

communication management

Read Reviews (1)

Read Reviews (36)

sending & publishing communications

Read Reviews (0)

Read Reviews (35)

sales call management

Read Reviews (0)

Read Reviews (2)

segmentation and targeting

Read Reviews (0)

Read Reviews (12)

customer case management

Read Reviews (0)

Read Reviews (7)

lead qualification: technographic

Read Reviews (0)

Read Reviews (7)

lead qualification

Read Reviews (0)

Read Reviews (7)

lead qualification: technographic

Read Reviews (0)

Read Reviews (7)

loyalty management

Read Reviews (0)

Read Reviews (6)

advocacy management

Read Reviews (0)

Read Reviews (4)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Launch new products

  • Acquire customers

  • Improve visibility

  • Improve internal communications

  • Enter new markets internationally or locally

  • See 3 more

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve ROI

  • Improve stakeholder relations

  • Improve digital and social presence

  • Scale best practices

  • Increase customer life time value

  • Improve internal communications

  • Acquire customers

  • See 6 more

Top Channels

Channels Used

  • e-mail

  • offline

  • causes and charity

  • phone calls

  • social media

  • website

  • newsletter

  • video

  • mobile

  • on premises

  • Facebook

  • omnichannel

  • trade shows

  • promotions

  • text SMS

  • events

  • See 13 more

  • e-mail

  • offline

  • causes and charity

  • phone calls

  • social media

  • website

  • newsletter

  • video

  • mobile

  • on premises

  • Facebook

  • omnichannel

  • trade shows

  • promotions

  • text SMS

  • events

  • See 13 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting