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Zendesk Sunshine vs Firepoint: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Zendesk Sunshine medium Failure Risk for Firepoint medium
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Comparison Summary

This comparison report of Zendesk Sunshine vs. Firepoint is based on a specific set of business needs and context. The comparison uses 573 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Zendesk Sunshine and Firepoint

Zendesk Sunshine, and Firepoint belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Zendesk Sunshine covers Engagement Management with Review Sites, Workflow Management, Collaboration, Contact List Management with Phone Calls, etc.

Firepoint focuses on Conversion Management with Website, Sales Call Management with Phone Calls, Generation Of New Leads, Engagement Management with Chat, etc.

"The implementation was really quick. That got the attention of our leadership teams. " - Steven Franklin

"Our conversions with buyers and sellers have increased both buyers and sellers. We’ve leveraged the lead ponds for our buyers agents to increase our appointment and show up rate. On the seller side we can leverage buyer’s lists in our CRM during sel...ler presentations to list more homes. " - Mike Potarf

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Zendesk Sunshine

Focus area

Software Failure Risk

  • medium

logo Firepoint

Focus area

Software Failure Risk

  • medium

About

Develop custom experiences with the Zendesk Platform | Zendesk Sunshine

Firepoint: Best Real Estate CRM by Agents

Age

2007

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

29

31

Total Goals
(we found evidences for)

6

7

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (12)

Read Reviews (12)

engaging and following up

Read Reviews (2)

Read Reviews (12)

workflow management

Read Reviews (6)

Read Reviews (1)

collaboration

Read Reviews (5)

Read Reviews (0)

contact list management

Read Reviews (4)

Read Reviews (1)

contacts history

Read Reviews (2)

Read Reviews (0)

social media management

Read Reviews (3)

Read Reviews (1)

social media analytics

Read Reviews (3)

Read Reviews (0)

sales document management

Read Reviews (3)

Read Reviews (1)

contract management

Read Reviews (2)

Read Reviews (1)

training & onboarding

Read Reviews (2)

Read Reviews (0)

helpdesk management

Read Reviews (2)

Read Reviews (0)

relationship management

Read Reviews (2)

Read Reviews (3)

customer feedback management

Read Reviews (2)

Read Reviews (1)

measuring customer satisfaction

Read Reviews (2)

Read Reviews (0)

campaign management

Read Reviews (1)

Read Reviews (3)

competitive intelligence

Read Reviews (1)

Read Reviews (5)

sales call management

Read Reviews (0)

Read Reviews (12)

generation of new leads

Read Reviews (0)

Read Reviews (13)

conversion management

Read Reviews (0)

Read Reviews (12)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Launch new products

  • Acquire customers

  • Improve visibility

  • Improve internal communications

  • Enter new markets internationally or locally

  • See 3 more

  • Enhance customer relationships

  • Improve ROI

  • Build brand awareness

  • Improve brand engagement

  • Improve visibility

  • Improve internal communications

  • Launch new products

  • See 4 more

Top Channels

Channels Used

  • phone calls

  • website

  • promotions

  • e-mail

  • social media

  • chat

  • Facebook

  • text SMS

  • See 5 more

  • phone calls

  • website

  • promotions

  • e-mail

  • social media

  • chat

  • Facebook

  • text SMS

  • See 5 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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No Data

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting