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Zenloop vs Intouch survey: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Zenloop low Failure Risk for Intouch survey low
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Comparison Summary

This comparison report of Zenloop vs. Intouch survey is based on a specific set of business needs and context. The comparison uses 4236 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Zenloop and Intouch survey

Zenloop, Intouch survey, AskNicely, InMoment, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Zenloop covers Collecting Feedback with Promotions, Loyalty Management, Contact List Management, Advertisement with Promotions, etc.

Intouch survey focuses on Collecting Feedback with Mobile, Helpdesk Management with Phone Calls, Engaging Conversational Surveys with Offline, Event Management with Mobile, etc.

"We ask for NPS feedback after customer interactions with our service team. It helps us to train and develop our employees and continuously improve our service quality. " - Dagmar Reichenbächer

"Intouch continues to be a trusted and valued partner at Parkland. The actionable data provided by the mystery shopping and age verification programs helps us understand our customer experience standards and identify areas for growth and training. " - Andrew B

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Zenloop

Focus area

Zenloop is better than Intouch survey for

Software Failure Risk

  • low

logo Intouch survey

Focus area

Intouch survey is better than Zenloop for

Software Failure Risk

  • low

About

Feedback Management to Automate customer retention.

Feedback Collection Software to collect customer feedback to drive improvements

Age

2016

Financials

SERIES A

IPO

Business Need

Total Processes
(we found evidences for)

73

23

Total Goals
(we found evidences for)

16

10

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (838)

Read Reviews (73)

measuring net promoter score

Read Reviews (420)

Read Reviews (8)

measuring customer satisfaction

Read Reviews (167)

Read Reviews (18)

loyalty management

Read Reviews (177)

Read Reviews (7)

customise loyalty program

Read Reviews (131)

Read Reviews (1)

identify target customers

Read Reviews (11)

Read Reviews (0)

contact list management

Read Reviews (48)

Read Reviews (0)

advertisement

Read Reviews (29)

Read Reviews (0)

lifetime value management

Read Reviews (25)

Read Reviews (0)

rating and review management

Read Reviews (24)

Read Reviews (1)

engagement management

Read Reviews (23)

Read Reviews (15)

engaging and following up

Read Reviews (12)

Read Reviews (10)

communication management

Read Reviews (17)

Read Reviews (7)

sending & publishing communications

Read Reviews (14)

Read Reviews (0)

tracking & monitoring communications

Read Reviews (1)

Read Reviews (7)

promotion management

Read Reviews (13)

Read Reviews (0)

social media management

Read Reviews (12)

Read Reviews (7)

engaging on social media

Read Reviews (3)

Read Reviews (0)

scheduling post to social media

Read Reviews (3)

Read Reviews (0)

managing social media account

Read Reviews (3)

Read Reviews (0)

monitoring social media

Read Reviews (1)

Read Reviews (7)

knowledge management

Read Reviews (10)

Read Reviews (0)

creating knowledge base

Read Reviews (5)

Read Reviews (0)

discount management

Read Reviews (9)

Read Reviews (0)

relationship management

Read Reviews (9)

Read Reviews (0)

sales call management

Read Reviews (8)

Read Reviews (0)

sales document management

Read Reviews (8)

Read Reviews (0)

contract management

Read Reviews (8)

Read Reviews (0)

competitive intelligence

Read Reviews (8)

Read Reviews (0)

training & onboarding

Read Reviews (7)

Read Reviews (1)

content management

Read Reviews (6)

Read Reviews (0)

campaign management

Read Reviews (5)

Read Reviews (5)

sales review & feedback

Read Reviews (4)

Read Reviews (0)

segmentation and targeting

Read Reviews (4)

Read Reviews (0)

business development

Read Reviews (3)

Read Reviews (0)

helpdesk management

Read Reviews (3)

Read Reviews (20)

customer case management

Read Reviews (3)

Read Reviews (3)

motivation management

Read Reviews (2)

Read Reviews (0)

touchpoint management

Read Reviews (2)

Read Reviews (0)

influencer marketing

Read Reviews (2)

Read Reviews (0)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve ROI

  • Increase customer life time value

  • Improve internal communications

  • Improve efficiency

  • Improve brand engagement

  • Scale best practices

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Launch new products

  • Build brand awareness

  • Establish thought leadership

  • Improve stakeholder relations

  • Reduce bounce

  • See 13 more

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve brand engagement

  • Increase average basket value

  • Improve efficiency

  • Build brand awareness

  • Improve digital and social presence

  • Improve ROI

  • Launch new products

  • See 7 more

Top Channels

Channels Used

  • mobile

  • social media

  • phone calls

  • offline

  • on premises

  • promotions

  • point of sale

  • mobile app

  • See 5 more

  • mobile

  • social media

  • phone calls

  • offline

  • on premises

  • promotions

  • point of sale

  • mobile app

  • See 5 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

low

{{{rsh_C_1}}}

medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting