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Compare Zoho CRM vs BUSINESSNEXT '' formerly CRMNEXT ''

Comparison Summary

For Zoho CRM vs BUSINESSNEXT '' formerly CRMNEXT '' comparison, Our AI algorithm looked at 26612 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Zoho CRM and BUSINESSNEXT '' formerly CRMNEXT '' to solve their respective business needs.

Pros and cons of Zoho CRM and BUSINESSNEXT '' formerly CRMNEXT ''

Zoho CRM is more suited to businesses that require Engagement Management and Contact List Management with E-Mail where as BUSINESSNEXT '' formerly CRMNEXT '' is focused towards Lead Management with E-Mail and Service Management .

Both Zoho CRM and BUSINESSNEXT '' formerly CRMNEXT '' are CRM software, peers recommend Zoho CRM for lead tracking and relationship management where as BUSINESSNEXT '' formerly CRMNEXT '' is more known for helpdesk management and loan management .

logo Zoho CRM

Focus area

Zoho CRM is better than BUSINESSNEXT '' formerly CRMNEXT '' for

Software Failure Risk

  • medium

logo BUSINESSNEXT '' formerly CRMNEXT ''

Focus area

BUSINESSNEXT '' formerly CRMNEXT '' is better than Zoho CRM for

Software Failure Risk

  • low

About

Zoho CRM | Trust your sales to the CRM trusted by the world, Connect with your customers wherever they are

The #1 CRM For Banking And Insurance

Age

1996

Financials

PRIVATE

SERIES A

Business Need

Total Processes
(we found evidences for)

130

24

Total Goals
(we found evidences for)

19

5

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up

engaging with scheduling & cadence


contact list management

creating contact list


communication management

sending & publishing communications

tracking & monitoring communications



workflow management



sales document management

proposal & quote management

contract management



social media management

social media analytics

managing social media account

scheduling post to social media

engaging on social media

monitoring social media



generation of new leads



relationship management


sales call management

meeting management

call transcription



conversion management




pipeline management


products & pricelist management


training & onboarding



opportunity management


account management



business development


lead qualification

lead qualification: technographic

lead qualification: demographic

lead qualification: firmographic


customer feedback management

measuring customer satisfaction


subscription management


follower management



social media marketing


content management



competitive intelligence




rating and review management


billing and invoice management


promotion management




discount management


trade show marketing


loyalty management

identify target customers

customise loyalty program


performance management





customer case management


sales review & feedback



conference call management



channel management


touchpoint management


knowledge management


personalized marketing



segmentation and targeting


calendar management


revenue cycle management


sales commission management


relationship marketing





database marketing



lifetime value management



advocacy management


payment management




courses & assessment

create learning path





Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve ROI

  • Improve internal communications

  • Grow market share

  • Scale best practices

  • Enter new markets internationally or locally

  • Improve efficiency

  • Launch new products

  • Improve stakeholder relations

  • Improve digital and social presence

  • Improve consistency

  • Build brand awareness

  • Improve brand engagement

  • Shorten ramp up time

  • Improve visibility

  • Establish thought leadership

  • Increase customer life time value

  • See 16 more
  • Acquire customers

  • Improve efficiency

  • Improve ROI

  • Enhance customer relationships

  • Improve brand engagement

  • See 2 more

Top Channels

Channels Used

  • social media

  • e-mail

  • text SMS

  • offline

  • mobile

  • See 2 more
  • social media

  • e-mail

  • text SMS

  • offline

  • mobile

  • See 2 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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No Data

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Security & Privacy Risk

medium

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No Data

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Integration Risk

medium

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low

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Migration Risk

medium

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low

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Business Setting