Zoho CRM Overview

Zoho CRM is an online software that manages sales, marketing, and support in one platform. Trusted by over 100 million users worldwide, a free trial is available.

Use Cases

Customers recommend Engagement Management, Contact List Management, Communication Management, as the business use cases that they have been most satisfied with while using Zoho CRM.

Other use cases:

  • Lead Management
  • Workflow Management
  • Lead Tracking
  • Sales Document Management
  • Helpdesk Management
  • Social Media Management
  • Collaboration
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Zoho CRM.

Other priorities:

  • Increase Sales & Revenue
  • Improve ROI
  • Improve Internal Communications
  • Grow Market Share
  • Scale Best Practices
  • Enter New Markets Internationally Or Locally
  • Improve Efficiency
  • Launch New Products
  • Improve Stakeholder Relations
  • Improve Digital And Social Presence
  • Improve Consistency
  • Build Brand Awareness
  • Improve Brand Engagement
  • Shorten Ramp Up Time
  • Improve Visibility
  • Establish Thought Leadership
  • Increase Customer Life Time Value
See all business priorities See less business priorities

Zoho CRM Use-Cases and Business Priorities: Customer Satisfaction Data

Zoho CRM works with different mediums / channels such as E-Mail. and Phone Calls.

Zoho CRM's features include Dashboard, Personalization, Recording, etc. and Zoho CRM support capabilities include AI Powered, Phone Support, Email Support, etc. also Zoho CRM analytics capabilities include Analytics, and Custom Reports.

Reviews

"Zoho CRM is used here at the head office by every employee and all of our franchisees across Canada use it as well. All of our data from sellers/buyers are store in Zoho. It is used for multiple reasons such as booking appointments for a franchisee,... sending out important emails to our sellers and tracking sales. I've worked at a lot of contact centers and Zoho is one of the most user-friendly. Instead of having multiple platforms, Zoho pretty much puts it all in one." - Amy Gray

Zoho CRM, HubSpot CRM, Hubspot Sales Hub, Salesforce Sales Cloud, Pipedrive, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Zoho CRM

Top Industries

  • Computer Software
  • Information Technology and Services
  • Marketing and Advertising

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Zoho CRM is popular in Computer Software, Information Technology And Services, and Marketing And Advertising and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Zoho CRM Use Cases

How does Zoho CRM facilitate Engagement Management?

How can Zoho CRM optimize your Contact List Management Workflow?

What Are the key features of Zoho CRM for Communication Management?

What Are the key features of Zoho CRM for Lead Management?

What Are the key features of Zoho CRM for Workflow Management?

88+ more Business Use Cases

52 buyers and buying teams have used Cuspera to assess how well Zoho CRM solved their CRM needs. Cuspera uses 23063 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Zoho CRM testimonial

Amy Gray

Customer Engagement Specialist

PropertyGuys.Com

Zoho CRM is used here at the head office by every employee and all of our franchisees across Canada use it as well. All of our data from sellers/buyers are store in Zoho. It is used for multiple reasons such as booking appointments for a franchisee, sending out important emails to our sellers and t...racking sales. I've worked at a lot of contact centers and Zoho is one of the most user-friendly. Instead of having multiple platforms, Zoho pretty much puts it all in one.

Testimonial By Amy Gray
Zoho CRM testimonial

Hanh Nguyen

Digital Marketing Manager

Aqua Expeditions

We now have a global Sales team from North and South America, UK, Australia, Europe and Asia who are using the Zoho CRM system. Our Direct Sales have recorded double-digit growth over the last two years. Testimonial By Hanh Nguyen
Zoho CRM testimonial

Ian Melchior

VP of Technology

EcoMark Solar

With Zoho CRM, we can now identify metrics telling us information about the health of a certain department, the quality of our leads, and employee performance. We can also identify trends which help us with forecasting. Testimonial By Ian Melchior
CUSTOMERS TESTIMONIALS
Zoho CRM testimonial

Amy Gray

Customer Engagement Specialist

PropertyGuys.Com

Zoho CRM is used here at the head office by every employee and all of our franchisees across Canada use it as well. All of our data from sellers/buyers are store in Zoho. It is used for multiple reasons such as booking appointments for a franchisee, sending out important emails to our sellers and t...racking sales. I've worked at a lot of contact centers and Zoho is one of the most user-friendly. Instead of having multiple platforms, Zoho pretty much puts it all in one.

Testimonial By Amy Gray
Zoho CRM testimonial

Hanh Nguyen

Digital Marketing Manager

Aqua Expeditions

We now have a global Sales team from North and South America, UK, Australia, Europe and Asia who are using the Zoho CRM system. Our Direct Sales have recorded double-digit growth over the last two years. Testimonial By Hanh Nguyen
Zoho CRM testimonial

Ian Melchior

VP of Technology

EcoMark Solar

With Zoho CRM, we can now identify metrics telling us information about the health of a certain department, the quality of our leads, and employee performance. We can also identify trends which help us with forecasting. Testimonial By Ian Melchior

Case Studies

COMPANY INDUSTRY CASE STUDIES
Zoho CRM case study
NA
Case Study Lubrication Engineers

With Zoho CRM, The Team At Lubrication Engineers Grew Their Sales Initiatives With Better Processes In Place

Read More
Zoho CRM case study
NA
Case Study Lead Exchange

The Lead Exchange Finds Reliability and Ease-of-Use Switching to Zoho CRM

Read More
Zoho CRM case study
NA
Case Study Lead Exchange

The Lead Exchange Finds Reliability and Ease-of-Use Switching to Zoho CRM

Read More

Frequently Asked Questions(FAQ)

for Zoho CRM

What is Zoho CRM?

Zoho CRM is a relationship management tool designed for the sales and marketing professionals to help them garner more leads, interact & engage with consumers, and boost both sales and revenue.

The tool can be leveraged to automate workflow and eliminate redundancies through its sales force automation feature which includes Lead Management, Deal Management, Contact Management and Workflow Automation. Apart from this platform also offers process management, omnichannel communication, analytical reports and capabilities, sales enablement, team collaboration, performance management and predictive sales & intelligence.

Zoho CRM offers integration with third party tools like Google Ad, DocuSign, MailChimp, LinkedIn Sales Navigator, etc. Using these integrations, it allows comparison of campaigns against sales helping to monitor spending and identifies campaign success.

What is Zoho CRM used for?

Zoho CRM is a CRM Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Contact List Management and Communication Management .

What are the top features of Zoho CRM?

Dashboard, Personalization and Recording are some of the top features of Zoho CRM.

Who uses Zoho CRM?

Zoho CRM is used by Computer Software, Information Technology And Services and Marketing And Advertising among other industries.

What are Zoho CRM alternatives?

HubSpot CRM, Hubspot Sales Hub, Salesforce Sales Cloud and Pipedrive are popular alternatives for Zoho CRM.

Where is Zoho CRM located?

Zoho CRM is headquartered at 4141 Hacienda Drive, Pleasanton, California 94588, USA.
lightning

Peers used Zoho CRM for engagement management and contact list management

Zoho CRM Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.65/5 ★

Read Reviews (111)
Analytics

4.53/5 ★

Read Reviews (618)
Custom Reports

3.85/5 ★

Read Reviews (2773)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.65/5 ★

Read Reviews (111)
Analytics

4.53/5 ★

Read Reviews (618)
Custom Reports

3.85/5 ★

Read Reviews (2773)

Software Failure Risk Guidance

?

for Zoho CRM

Overall Risk Meter

Low Medium High

Top Failure Risks for Zoho CRM

Zoho Corporation Pvt. Ltd News

Zoho launches full Payroll solution for US market - - Enterprise Times

Zoho has introduced a complete Payroll solution for the US market.

15/12/2024 - source

Zoho Releases New Payroll Solution in the U.S. - CPAPracticeAdvisor.com

Zoho has launched a new payroll solution in the U.S.

12/12/2024 - source

Zoho Launches Zoho Payroll, a Comprehensive Solution That Simplifies Payroll Processing and Compliance for Businesses in the United States - Business Wire

Zoho introduces Zoho Payroll, a tool to simplify payroll processing and compliance for U.S. businesses.

11/12/2024 - source

Zoho Corporation Pvt. Ltd Profile

Company Name

Zoho Corporation Pvt. Ltd

Company Website

https://www.zoho.com/

Year Founded

1996

HQ Location

4141 Hacienda Drive, Pleasanton, California 94588, USA

Employees

1001-5000

Social

Financials

PRIVATE