Zoho CRM Overview
Zoho CRM is an online software that manages sales, marketing, and support in one platform. Trusted by over 100 million users worldwide, a free trial is available.
Use Cases
Customers recommend Engagement Management, Contact List Management, Communication Management, as the business use cases that they have been most satisfied with while using Zoho CRM.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Zoho CRM.
Zoho CRM Use-Cases and Business Priorities: Customer Satisfaction Data
Zoho CRM works with different mediums / channels such as E-Mail. and Phone Calls.
Zoho CRM's features include Dashboard, Personalization, Recording, etc. and Zoho CRM support capabilities include AI Powered, Phone Support, Email Support, etc. also Zoho CRM analytics capabilities include Analytics, and Custom Reports.
Reviews
"Zoho CRM is used here at the head office by every employee and all of our franchisees across Canada use it as well. All of our data from sellers/buyers are store in Zoho. It is used for multiple reasons such as booking appointments for a franchisee,... sending out important emails to our sellers and tracking sales. I've worked at a lot of contact centers and Zoho is one of the most user-friendly. Instead of having multiple platforms, Zoho pretty much puts it all in one." - Amy Gray
Zoho CRM, HubSpot CRM, Hubspot Sales Hub, Salesforce Sales Cloud, Pipedrive, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Zoho CRM
Top Industries
- Computer Software
- Information Technology and Services
- Marketing and Advertising
Popular in
- Small Business
- Mid Market
- Enterprise
Zoho CRM is popular in Computer Software, Information Technology And Services, and Marketing And Advertising and is widely used by Small Business, Mid Market, and Enterprise.
Comprehensive Insights on Zoho CRM Use Cases
How does Zoho CRM facilitate Engagement Management?
How can Zoho CRM optimize your Contact List Management Workflow?
What Are the key features of Zoho CRM for Communication Management?
What Are the key features of Zoho CRM for Lead Management?
What Are the key features of Zoho CRM for Workflow Management?
88+ more Business Use Cases
52 buyers and buying teams have used Cuspera to assess how well Zoho CRM solved their CRM needs. Cuspera uses 23063 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.
Customer Testimonials
CUSTOMERS | TESTIMONIALS |
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Zoho CRM is used here at the head office by every employee and all of our franchisees across Canada use it as well. All of our data from sellers/buyers are store in Zoho. It is used for multiple reasons such as booking appointments for a franchisee, sending out important emails to our sellers and t...racking sales. I've worked at a lot of contact centers and Zoho is one of the most user-friendly. Instead of having multiple platforms, Zoho pretty much puts it all in one. |
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We now have a global Sales team from North and South America, UK, Australia, Europe and Asia who are using the Zoho CRM system. Our Direct Sales have recorded double-digit growth over the last two years. Testimonial By Hanh Nguyen |
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With Zoho CRM, we can now identify metrics telling us information about the health of a certain department, the quality of our leads, and employee performance. We can also identify trends which help us with forecasting. Testimonial By Ian Melchior |
CUSTOMERS | TESTIMONIALS |
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Amy Gray Customer Engagement Specialist PropertyGuys.Com |
Zoho CRM is used here at the head office by every employee and all of our franchisees across Canada use it as well. All of our data from sellers/buyers are store in Zoho. It is used for multiple reasons such as booking appointments for a franchisee, sending out important emails to our sellers and t...racking sales. I've worked at a lot of contact centers and Zoho is one of the most user-friendly. Instead of having multiple platforms, Zoho pretty much puts it all in one. |
Hanh Nguyen Digital Marketing Manager Aqua Expeditions |
We now have a global Sales team from North and South America, UK, Australia, Europe and Asia who are using the Zoho CRM system. Our Direct Sales have recorded double-digit growth over the last two years. Testimonial By Hanh Nguyen |
Ian Melchior VP of Technology EcoMark Solar |
With Zoho CRM, we can now identify metrics telling us information about the health of a certain department, the quality of our leads, and employee performance. We can also identify trends which help us with forecasting. Testimonial By Ian Melchior |
Case Studies
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Case Study Lubrication EngineersRead More |
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Case Study Lead ExchangeRead More |
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Case Study Lead ExchangeRead More |
Frequently Asked Questions(FAQ)
for Zoho CRM
What is Zoho CRM?
Zoho CRM is a relationship management tool designed for the sales and marketing professionals to help them garner more leads, interact & engage with consumers, and boost both sales and revenue.
The tool can be leveraged to automate workflow and eliminate redundancies through its sales force automation feature which includes Lead Management, Deal Management, Contact Management and Workflow Automation. Apart from this platform also offers process management, omnichannel communication, analytical reports and capabilities, sales enablement, team collaboration, performance management and predictive sales & intelligence.
Zoho CRM offers integration with third party tools like Google Ad, DocuSign, MailChimp, LinkedIn Sales Navigator, etc. Using these integrations, it allows comparison of campaigns against sales helping to monitor spending and identifies campaign success.
What is Zoho CRM used for?
What are the top features of Zoho CRM?
Who uses Zoho CRM?
What are Zoho CRM alternatives?
Where is Zoho CRM located?
Zoho CRM Competitors
Zoho CRM Features
- Low
- Medium
- High
FEATURE | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (111) |
Analytics | Read Reviews (618) |
Custom Reports | Read Reviews (2773) |
CAPABILITIES | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (111) |
Analytics | Read Reviews (618) |
Custom Reports | Read Reviews (2773) |
Zoho CRM Integrations
Zoho CRM integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Zoho CRM
Software Failure Risk Guidance
?for Zoho CRM
Overall Risk Meter
Top Failure Risks for Zoho CRM
Zoho Corporation Pvt. Ltd News
Zoho launches full Payroll solution for US market - - Enterprise Times
Zoho has introduced a complete Payroll solution for the US market.
Zoho Releases New Payroll Solution in the U.S. - CPAPracticeAdvisor.com
Zoho has launched a new payroll solution in the U.S.
Zoho Launches Zoho Payroll, a Comprehensive Solution That Simplifies Payroll Processing and Compliance for Businesses in the United States - Business Wire
Zoho introduces Zoho Payroll, a tool to simplify payroll processing and compliance for U.S. businesses.
Zoho Corporation Pvt. Ltd Profile
HQ Location
4141 Hacienda Drive, Pleasanton, California 94588, USA
Employees
1001-5000
Social
Financials
PRIVATE