Zoho CRM Overview
Zoho CRM is an online software that manages sales, marketing, and support in one platform. Trusted by over 100 million users worldwide, a free trial is available.
Use Cases
Customers recommend Engagement Management, Contact List Management, Communication Management, as the business use cases that they have been most satisfied with while using Zoho CRM.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Zoho CRM.
Zoho CRM Use-Cases and Business Priorities: Customer Satisfaction Data
Zoho CRM works with different mediums / channels such as E-Mail. and Phone Calls.
Zoho CRM's features include Dashboard, Personalization, Recording, etc. and Zoho CRM support capabilities include AI Powered, Phone Support, Email Support, etc. also Zoho CRM analytics capabilities include Analytics, and Custom Reports.
Reviews
"We are seeing better collaboration across the business especially between Sales and Support and also in the efficiency of our marketing activities. We will soon progress towards improved financial management and the capacity to link sales activity t...o a more integrated financial outlook for the business." - Peter Rasmussen
Peer review evidence (same sources as the product rating summary)
"...It provides sophisticated tools and features to engage with customers like event tracking, promotion tracking, and sales analytics...." Peer review by Damnik J, Employee
"...The CRM allows us to manage contacts, we host our email on their online server for no cost for up to 25 emails...." Peer review by Michele C, Co-Founder & Director of Community Engagement, Non-Profit Organization Management
"...I receive emails in almost no time, no delay between sending or receiving messages to my customers...." Peer review by Fabricio v, Fabricio Von
Zoho CRM, Less Annoying CRM, Teamgate CRM, ClickUp, Pipeliner CRM, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Zoho CRM
Top Industries
- Computer Software
- Information Technology and Services
- Marketing and Advertising
Popular in
- Small Business
- Mid Market
- Enterprise
Zoho CRM is popular in Computer Software, Information Technology And Services, and Marketing And Advertising and is widely used by Small Business, Mid Market, and Enterprise.
Zoho CRM Customer wins, Customer success stories, Case studies
What benefits does Zoho CRM offer for Engagement Management?
What makes Zoho CRM ideal for Contact List Management?
How does Zoho CRM facilitate Communication Management?
How efficiently Does Zoho CRM manage your Lead Management?
What benefits does Zoho CRM offer for Workflow Management?
52 buyers and buying teams have used Cuspera to assess how well Zoho CRM solved their CRM needs. Cuspera uses 23063 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
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We are seeing better collaboration across the business especially between Sales and Support and also in the efficiency of our marketing activities. We will soon progress towards improved financial management and the capacity to link sales activity to a more integrated financial outlook for the busi...ness. |
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I implemented different sales pipelines for my different businesses. It was easy and straightforward and works perfectly. I also built dynamic parts for the deals form, dependent on the sales pipeline I chose. The additional fields that I need for each businesses are shown as per context. It is a g...reat enhancement to Zoho CRM. Love it. |
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Our clients maintain a healthy pipeline and thanks to Zoho, we are able to work with them from any location. We recently completed a project from our offices in Atlanta, Georgia (USA) while using Zoho Meeting to have web conferences in Japan. All of this was important to us before the pandemic, and... it's even more so now. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
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Peter Rasmussen General Manager Practical Systems |
We are seeing better collaboration across the business especially between Sales and Support and also in the efficiency of our marketing activities. We will soon progress towards improved financial management and the capacity to link sales activity to a more integrated financial outlook for the busi...ness. |
|
Bernd Ruetzel Owner Roggio AB GmbH |
I implemented different sales pipelines for my different businesses. It was easy and straightforward and works perfectly. I also built dynamic parts for the deals form, dependent on the sales pipeline I chose. The additional fields that I need for each businesses are shown as per context. It is a g...reat enhancement to Zoho CRM. Love it. |
|
Bobby Darnell Principal Construction Market Consultants |
Our clients maintain a healthy pipeline and thanks to Zoho, we are able to work with them from any location. We recently completed a project from our offices in Atlanta, Georgia (USA) while using Zoho Meeting to have web conferences in Japan. All of this was important to us before the pandemic, and... it's even more so now. |
Small and Medium Enterprises Development Agency of Nigeria (SMEDAN) - Government Agency - Large
Zoho, SMEDAN unleash N20bn digital push for 25, 000 Nigerian MSMEs
Galaxy Health Insurance - Insurance - Medium
Galaxy Health Insurance partners with Zoho to build and deploy a scalable, regulator-compliant distribution platform in under three months
Krea University - Education - Medium
Zoho Corporation Marks 30 Years, Now Supports Over One Million Organisations
Frequently Asked Questions (FAQ)
What buyers ask before choosing Zoho CRM
What is Zoho CRM?
Zoho CRM is a relationship management tool designed for the sales and marketing professionals to help them garner more leads, interact & engage with consumers, and boost both sales and revenue.
The tool can be leveraged to automate workflow and eliminate redundancies through its sales force automation feature which includes Lead Management, Deal Management, Contact Management and Workflow Automation. Apart from this platform also offers process management, omnichannel communication, analytical reports and capabilities, sales enablement, team collaboration, performance management and predictive sales & intelligence.
Zoho CRM offers integration with third party tools like Google Ad, DocuSign, MailChimp, LinkedIn Sales Navigator, etc. Using these integrations, it allows comparison of campaigns against sales helping to monitor spending and identifies campaign success.
What is Zoho CRM used for?
What are the top features of Zoho CRM?
Who uses Zoho CRM?
What are Zoho CRM alternatives?
Where is Zoho CRM located?
Peers used Zoho CRM for engagement management and contact list management
Zoho CRM Competitors
Zoho CRM Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (111) |
| Analytics | Read Reviews (618) |
| Custom Reports | Read Reviews (2773) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (111) |
| Analytics | Read Reviews (618) |
| Custom Reports | Read Reviews (2773) |
Zoho CRM Integrations
Zoho CRM integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Zoho CRM
Software Failure Risk Guidance
?for Zoho CRM
Overall Risk Meter
Top Failure Risks for Zoho CRM
Zoho Corporation Pvt. Ltd News
WhatsApp messages for events: Zoho Backstage enhancements
Zoho has enhanced its Zoho Backstage platform with new WhatsApp integration features. These include delivery reports for message tracking, scheduled notifications, expanded automation triggers for various stakeholders, and improved account management. These updates aim to streamline event communication, offering organizers greater visibility and flexibility in managing WhatsApp messaging.
Introducing Zoho connected apps for Google Gemini
Zoho introduces connected apps for Google Gemini, allowing seamless integration of Zoho applications with Gemini's AI capabilities. This integration simplifies workflows by enabling users to access and interact with business data across Zoho CRM, Zoho Mail, Bigin, Zoho Desk, and Zoho Projects through a single conversational interface. The integration aims to reduce context switching and enhance productivity.
Zoho Backstage x Zoho MCP: Your events, now connected to AI
Zoho has launched the Model Context Protocol (MCP) server for Zoho Backstage, enabling integration with AI tools like Claude and ChatGPT. This allows users to manage event data and workflows using natural language, enhancing event management automation and AI-driven data interaction. MCP supports 49 operations, facilitating seamless AI integration for event planning tasks.
Zoho Mail is now on AWS Marketplace
Zoho Mail is now available on AWS Marketplace, allowing organizations using AWS for software procurement to subscribe to Zoho Mail Premium directly through their AWS account. This integration simplifies billing and management, aligning with existing AWS procurement workflows. Zoho Mail Premium offers robust email security, compliance tools, and centralized admin controls.
Zoho Corporation Pvt. Ltd Profile
HQ Location
4141 Hacienda Drive, Pleasanton, California 94588, USA
Employees
1001-5000
Social
Financials
PRIVATE
