3CLogic Overview
3CLogic transforms CX and EX with AI-powered contact center solutions. CRM and Customer Service Management platforms are enhanced globally by their offerings.
Use Cases
Customers recommend Helpdesk Management, Lead Analytics, Sales Call Management, as the business use cases that they have been most satisfied with while using 3CLogic.
Business Priorities
Increase Sales & Revenue and Improve Digital And Social Presence are the most popular business priorities that customers and associates have achieved using 3CLogic.
3CLogic Use-Cases and Business Priorities: Customer Satisfaction Data
3CLogic works with different mediums / channels such as Phone Calls. Review Sites. and Amazon.
3CLogic's features include Dashboard, and Ticketing. and 3CLogic support capabilities include AI Powered, 24/7 Support, Phone Support, etc. also 3CLogic analytics capabilities include Custom Reports, and Analytics.
Reviews
"The customer experience we offer in our contact center must be efficient and responsive, mirroring the experience we offer our customers in our stores," said Bobby Pearson, director of customer experience, PGA TOUR Superstore. "That's why we worked ...with 3CLogic and ServiceNow to implement a solution that allows us to gain greater awareness of our customers’ needs so we may respond with speed and ease. 3CLogic and ServiceNow provide us with the tools to operationalize workflows and deliver a universal user experience." - Bobby Pearson
3CLogic, belong to a category of solutions that help Sales Enablement. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for 3CLogic
Top Industries
- Construction
- Information Technology and Services
- Automotive
Popular in
- Small Business
- Mid Market
- Large Enterprise
3CLogic is popular in Construction, Information Technology And Services, and Automotive and is widely used by Small Business, Mid Market, and Large Enterprise.
Comprehensive Insights on 3CLogic Use Cases
Why is 3CLogic the best choice for Helpdesk Management?
What solutions does 3CLogic provide for Sales Call Management?
8 buyers and buying teams have used Cuspera to assess how well 3CLogic solved their Sales Enablement needs. Cuspera uses 400 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Enablement needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
The customer experience we offer in our contact center must be efficient and responsive, mirroring the experience we offer our customers in our stores," said Bobby Pearson, director of customer experience, PGA TOUR Superstore. "That's why we worked with 3CLogic and ServiceNow to implement a solutio...n that allows us to gain greater awareness of our customers’ needs so we may respond with speed and ease. 3CLogic and ServiceNow provide us with the tools to operationalize workflows and deliver a universal user experience. |
|
I'm an experienced workforce and call routing manager familiar with Genesys, Avaya, and VOIP systems. 3CLogic is very user-friendly and easy to comprehend. I would imagine someone with no experience at all could get a very basic call routing up and running within a single day! I've been impressed w...ith the IVR functionality. For those familiar with IVR's 3CLogic has an interface that allows users to make many of the changes that used to take days in previous platforms, in minutes. |
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3CLogic will reduce the agent time required to service eachcustomer interaction while improving the overall quality of that interaction. Insights from interaction quality and feedback will be input to support our continuous improvement cycle. Testimonial By Raju V |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Bobby Pearson PGA Superstore ServiceNow Store |
The customer experience we offer in our contact center must be efficient and responsive, mirroring the experience we offer our customers in our stores," said Bobby Pearson, director of customer experience, PGA TOUR Superstore. "That's why we worked with 3CLogic and ServiceNow to implement a solutio...n that allows us to gain greater awareness of our customers’ needs so we may respond with speed and ease. 3CLogic and ServiceNow provide us with the tools to operationalize workflows and deliver a universal user experience. |
|
Technical Support Representative |
I'm an experienced workforce and call routing manager familiar with Genesys, Avaya, and VOIP systems. 3CLogic is very user-friendly and easy to comprehend. I would imagine someone with no experience at all could get a very basic call routing up and running within a single day! I've been impressed w...ith the IVR functionality. For those familiar with IVR's 3CLogic has an interface that allows users to make many of the changes that used to take days in previous platforms, in minutes. |
|
Raju V VP Global People Services Nissan |
3CLogic will reduce the agent time required to service eachcustomer interaction while improving the overall quality of that interaction. Insights from interaction quality and feedback will be input to support our continuous improvement cycle. Testimonial By Raju V |
Case Studies
CASE STUDY daa (Dublin Airport Authority)
CASE STUDY Major Healthcare Provider
CASE STUDY Swiss Railways (SBB)
CASE STUDY State of Delaware
CASE STUDY Wellstar Health
CASE STUDY State of South Dakota
Video
3CLogic and ScreenMeet for ServiceNow
Peers used 3CLogic for helpdesk management and lead analytics
3CLogic Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (7) |
| Custom Reports | Read Reviews (51) |
| Analytics | Read Reviews (16) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (7) |
| Custom Reports | Read Reviews (51) |
| Analytics | Read Reviews (16) |
Software Failure Risk Guidance
?for 3CLogic
Overall Risk Meter
Top Failure Risks for 3CLogic
3CLogic. News
3CLogic selected by Astreya to revolutionize IT
3CLogic has been selected by Astreya to integrate its Voice AI and contact center solutions with ServiceNow ITSM. This strategic partnership aims to enhance Astreya's service delivery by providing a modern, conversational alternative to email, improving operational efficiency, and reducing costs. The integration will unify digital channels, automate responses, and optimize agent performance through AI-driven insights.
Global Hospitality Leader Adopts 3CLogics AI-Powered Contact Center for ServiceNow Modernization
A major global hospitality and luxury resort group has deployed 3CLogics AI-powered contact center platform to modernize its IT service desk and strengthen its ServiceNow integration. The adoption aims to improve customer experience and streamline service operations for the hospitality leader.
Global Hospitality Leader Selects 3CLogic to Enhance Existing ServiceNow Investment and Transform IT Service Desk Operations - Macau Business
A major global hospitality and luxury resort group has chosen 3CLogics AI-powered contact center platform to modernize its IT service desk. By integrating 3CLogic with ServiceNow, the company will unify voice, digital channels, and AI-driven workflows, replacing legacy on-premise systems. This deployment aims to eliminate data silos, boost agent efficiency, and deliver faster, more responsive IT support across its worldwide operations.
3CLogic Partners with NewRocket
3CLogic has launched its Voice AI Hub, a new solution designed to simplify the deployment of virtual agents. The platform enables businesses to integrate advanced voice automation into their customer service operations, improving efficiency and enhancing customer experiences. This release targets organizations seeking scalable voice AI solutions for contact centers.
3CLogic. Profile
Company Name
3CLogic.
Company Website
https://www.3clogic.com/HQ Location
3CLogic, 9201 Corporate Blvd. Suite 470, Rockville, Maryland 20850, US
Employees
101-250
Social
Financials
SERIES B
How does 3CLogic facilitate Social Media Analytics?