3CLogic Overview
3CLogic transforms CX and EX with AI-powered contact center solutions. CRM and Customer Service Management platforms are enhanced globally by their offerings.
Use Cases
Customers recommend Helpdesk Management, Lead Analytics, Sales Call Management, as the business use cases that they have been most satisfied with while using 3CLogic.
Business Priorities
Increase Sales & Revenue and Improve Digital And Social Presence are the most popular business priorities that customers and associates have achieved using 3CLogic.
3CLogic Use-Cases and Business Priorities: Customer Satisfaction Data
3CLogic works with different mediums / channels such as Phone Calls. Review Sites. and Amazon.
3CLogic's features include Dashboard, and Ticketing. and 3CLogic support capabilities include AI Powered, 24/7 Support, Phone Support, etc. also 3CLogic analytics capabilities include Custom Reports, and Analytics.
Reviews
"3CLogic will reduce the agent time required to service eachcustomer interaction while improving the overall quality of that interaction. Insights from interaction quality and feedback will be input to support our continuous improvement cycle." - Raju V
3CLogic, belong to a category of solutions that help Sales Enablement. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for 3CLogic
Top Industries
- Construction
- Information Technology and Services
- Automotive
Popular in
- Small Business
- Mid Market
- Large Enterprise
3CLogic is popular in Construction, Information Technology And Services, and Automotive and is widely used by Small Business, Mid Market, and Large Enterprise.
Comprehensive Insights on 3CLogic Use Cases
Why is 3CLogic the best choice for Helpdesk Management?
What benefits does 3CLogic offer for Sales Call Management?
14+ more Business Use Cases
8 buyers and buying teams have used Cuspera to assess how well 3CLogic solved their Sales Enablement needs. Cuspera uses 400 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Enablement needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
3CLogic will reduce the agent time required to service eachcustomer interaction while improving the overall quality of that interaction. Insights from interaction quality and feedback will be input to support our continuous improvement cycle. Testimonial By Raju V |
|
|
Our organization recently transitioned from our legacy IVR/call taking/ticketing platform to 3CLogic and ServiceNow, and I've been thrilled with all aspects of the 3C transition. The solution itself is both powerful and intuitive - I was able to spin up an IVR in a second language in just a couple ...hours, without coding expertise. |
|
Great product, the integration with Service Now means I can easily run and schedule reports and techs can quickly see the calls they have taken, all in one place. The professional services support was excellent, they were with me every step of the way. I was up in running with an ACD in a matter of... weeks. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Raju V VP Global People Services Nissan |
3CLogic will reduce the agent time required to service eachcustomer interaction while improving the overall quality of that interaction. Insights from interaction quality and feedback will be input to support our continuous improvement cycle. Testimonial By Raju V |
|
Senior Manager of Global Support Operations eCommerce Company |
Our organization recently transitioned from our legacy IVR/call taking/ticketing platform to 3CLogic and ServiceNow, and I've been thrilled with all aspects of the 3C transition. The solution itself is both powerful and intuitive - I was able to spin up an IVR in a second language in just a couple ...hours, without coding expertise. |
|
Teresa Gillietti Suffolk Construction Co. Inc. |
Great product, the integration with Service Now means I can easily run and schedule reports and techs can quickly see the calls they have taken, all in one place. The professional services support was excellent, they were with me every step of the way. I was up in running with an ACD in a matter of... weeks. |
Video
3CLogic and ScreenMeet for ServiceNow
Peers used 3CLogic for helpdesk management and lead analytics
3CLogic Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (7) |
| Custom Reports | Read Reviews (51) |
| Analytics | Read Reviews (16) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (7) |
| Custom Reports | Read Reviews (51) |
| Analytics | Read Reviews (16) |
Software Failure Risk Guidance
?for 3CLogic
Overall Risk Meter
Top Failure Risks for 3CLogic
3CLogic News
Leading Global Alcoholic Beverage Company Transforms HR Operations with 3CLogic's Intelligent EX Solution and ServiceNow HRSD
A leading global alcoholic beverage company has improved its HR operations using 3CLogic's Intelligent EX Solution integrated with ServiceNow HRSD.
Multinational Auto Manufacturer to Insource Service Operations with 3CLogic's Integrated AI and Contact Center Solution for ServiceNow CSM and ITSM - Yahoo Canada Finance
A multinational auto manufacturer is using 3CLogic's AI and contact center solution with ServiceNow for customer and IT service management.
Multinational Auto Manufacturer to Insource Service Operations with 3CLogic's Integrated AI and Contact Center Solution for ServiceNow CSM and ITSM
A multinational auto manufacturer is using 3CLogic's AI and contact center solution integrated with ServiceNow CSM and ITSM to insource service operations.
3CLogic Feeds
3CLogic Achieves Over 30 % Growth in 2024 , Fueled by Expanding ServiceNow Customer Adoption Across IT , Customer Support , and HR Services
3CLogic reports over 30% growth in 2024, driven by increased adoption of ServiceNow across IT, customer support, and HR services.
3CLogic Profile
Company Name
3CLogic
Company Website
https://www.3clogic.com/HQ Location
3CLogic, 9201 Corporate Blvd. Suite 470, Rockville, Maryland 20850, US
Employees
101-250
Social
Financials
SERIES B
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