3CLogic Overview

3CLogic transforms CX and EX with AI-powered contact center solutions. CRM and Customer Service Management platforms are enhanced globally by their offerings.

Use Cases

Customers recommend Helpdesk Management, Lead Analytics, Sales Call Management, as the business use cases that they have been most satisfied with while using 3CLogic.

Other use cases:

  • Social Media Analytics
  • Funnel Analysis
  • Workflow Management
  • Sending & Publishing Communications
  • Sales Document Management
  • Customer Case Management
  • Engaging And Following Up
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Business Priorities

Increase Sales & Revenue and Improve Digital And Social Presence are the most popular business priorities that customers and associates have achieved using 3CLogic.

Other priorities:

  • Improve ROI
  • Enhance Customer Relationships
  • Scale Best Practices
  • Improve Internal Communications
  • Acquire Customers
See all business priorities See less business priorities

3CLogic Use-Cases and Business Priorities: Customer Satisfaction Data

3CLogic works with different mediums / channels such as Phone Calls. Review Sites. and Amazon.

3CLogic's features include Dashboard, and Ticketing. and 3CLogic support capabilities include AI Powered, 24/7 Support, Phone Support, etc. also 3CLogic analytics capabilities include Custom Reports, and Analytics.

Reviews

"As North America's largest publisher of monthly real estate magazines, we were looking for a solution to help us significantly improve the efficiency and ROI of our internal Call/Sales Center. - We chose 3CLogic as our Call Center solution and EASIL...Y combined their software with InfusionSoft, our chosen CRM solution. And, the results were phenomenal. - To date, operator efficiency has grown by more than 400 percent and sales in the first 8 months of usage topped $730M." - Kenneth Allewelt

3CLogic, belong to a category of solutions that help Sales Enablement. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for 3CLogic

Top Industries

  • Construction
  • Information Technology and Services
  • Automotive

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

3CLogic is popular in Construction, Information Technology And Services, and Automotive and is widely used by Small Business, Mid Market, and Large Enterprise.

Comprehensive Insights on 3CLogic Use Cases

How can 3CLogic optimize your Helpdesk Management Workflow?

How can 3CLogic enhance your Sales Call Management process?

How does 3CLogic address your Social Media Analytics Challenges?

14+ more Business Use Cases

8 buyers and buying teams have used Cuspera to assess how well 3CLogic solved their Sales Enablement needs. Cuspera uses 400 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Enablement needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
3CLogic testimonial

Kenneth Allewelt

Homes & Land

As North America's largest publisher of monthly real estate magazines, we were looking for a solution to help us significantly improve the efficiency and ROI of our internal Call/Sales Center. - We chose 3CLogic as our Call Center solution and EASILY combined their software with InfusionSoft, our c...hosen CRM solution. And, the results were phenomenal. - To date, operator efficiency has grown by more than 400 percent and sales in the first 8 months of usage topped $730M.

Testimonial By Kenneth Allewelt
3CLogic testimonial

Tom

Cardinal Advisors

We have been very impressed with the customization that 3CLogic provides and the customer service available. They have answered all questions we have and are quick to respond to any problems that arise. The dialing system itself is reliable and keeps our telemarketers on the phones for the whole da...y, which is more than could be said about SalesDialers. Overall we are very pleased and would recommend switching to this system if you haven't already.

Testimonial By Tom
3CLogic testimonial

Bobby Pearson

PGA Superstore ServiceNow Store

The customer experience we offer in our contact center must be efficient and responsive, mirroring the experience we offer our customers in our stores," said Bobby Pearson, director of customer experience, PGA TOUR Superstore. "That's why we worked with 3CLogic and ServiceNow to implement a solutio...n that allows us to gain greater awareness of our customers’ needs so we may respond with speed and ease. 3CLogic and ServiceNow provide us with the tools to operationalize workflows and deliver a universal user experience.

Testimonial By Bobby Pearson
CUSTOMERS TESTIMONIALS
3CLogic testimonial

Kenneth Allewelt

Homes & Land

As North America's largest publisher of monthly real estate magazines, we were looking for a solution to help us significantly improve the efficiency and ROI of our internal Call/Sales Center. - We chose 3CLogic as our Call Center solution and EASILY combined their software with InfusionSoft, our c...hosen CRM solution. And, the results were phenomenal. - To date, operator efficiency has grown by more than 400 percent and sales in the first 8 months of usage topped $730M.

Testimonial By Kenneth Allewelt
3CLogic testimonial

Tom

Cardinal Advisors

We have been very impressed with the customization that 3CLogic provides and the customer service available. They have answered all questions we have and are quick to respond to any problems that arise. The dialing system itself is reliable and keeps our telemarketers on the phones for the whole da...y, which is more than could be said about SalesDialers. Overall we are very pleased and would recommend switching to this system if you haven't already.

Testimonial By Tom
3CLogic testimonial

Bobby Pearson

PGA Superstore ServiceNow Store

The customer experience we offer in our contact center must be efficient and responsive, mirroring the experience we offer our customers in our stores," said Bobby Pearson, director of customer experience, PGA TOUR Superstore. "That's why we worked with 3CLogic and ServiceNow to implement a solutio...n that allows us to gain greater awareness of our customers’ needs so we may respond with speed and ease. 3CLogic and ServiceNow provide us with the tools to operationalize workflows and deliver a universal user experience.

Testimonial By Bobby Pearson

Case Studies

Information Technology and Services

CASE STUDY Solugenix

Solugenix had too much manual work and poor reporting in their service desk. Their old phone system did not work well with ServiceNow and was hard to scale. They used 3CLogic’s voice solutions to add... voice self-service, smart routing, and automation. This made reporting better and reduced manual work. They cut talk time by 6,000 minutes per month, redirected 20% of password resets to SMS, and cut vendor escalation response time by 78%. They also saved 4 minutes per incident and got rid of 45,000 emails in a year.

Government Administration

CASE STUDY State of South Dakota

The State of South Dakota faced problems with remote work, disconnected systems, and high call volumes. Their agents could not easily access information or work from home. They used 3CLogic’s voice A...I and integrated it with ServiceNow. This let them centralize citizen data and manage calls better. Staff could now work remotely and access call records easily. The new system improved service for citizens and gave the team more control.

Hospital & Health Care

CASE STUDY Major Healthcare Provider

A major healthcare provider faced high call volumes and disconnected systems. This caused slow service, more manual work, and higher costs. They used 3CLogic’s contact center solutions with ServiceNo...w to create a single workspace. This made their team more efficient and improved service quality. As a result, they cut annual operating costs by $2 million and reduced average call wait time from 14 minutes to 44 seconds.

Hospital & Health Care

CASE STUDY Cleveland Clinic

Cleveland Clinic had trouble managing calls and reporting because their phone system was separate from ServiceNow. They could not easily change call workflows or prioritize urgent requests. They used... 3CLogic’s cloud contact center solution, which works with ServiceNow. Now, their team can manage calls and workflows without outside help. First Call Resolution improved from less than 60% to over 86%. This made things better for both patients and employees.

Hospital & Health Care

CASE STUDY Wellstar Health

Wellstar Health had slow, manual processes and could not keep up with growing support needs. They used 3CLogic's ServiceNow voice solution to automate workflows and reporting. The new system saved 25...0 staffing hours each month. Agent wrap-up time dropped by 55%. Agent idle time went down by 58%. Administrative escalation audits were reduced by 75%. The solution helped Wellstar Health improve service desk efficiency and save costs.

Government Administration

CASE STUDY State of Delaware

The State of Delaware faced a 188% increase in call volume and struggled with manual tasks and siloed systems. They used 3CLogic’s voice workflows integrated with ServiceNow to automate tasks, enable... voice self-service, and improve data management. This helped them handle calls more efficiently and improve service to citizens. They saved over 650 hours of manual work in six months. They also reduced inbound citizen call handle time by 83%.

Video

3CLogic and ScreenMeet for ServiceNow

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Peers used 3CLogic for helpdesk management and lead analytics

3CLogic Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.52/5 ★

Read Reviews (7)
Custom Reports

3.99/5 ★

Read Reviews (51)
Analytics

3.78/5 ★

Read Reviews (16)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.52/5 ★

Read Reviews (7)
Custom Reports

3.99/5 ★

Read Reviews (51)
Analytics

3.78/5 ★

Read Reviews (16)

Software Failure Risk Guidance

?

for 3CLogic

Overall Risk Meter

Low Medium High

Top Failure Risks for 3CLogic

3CLogic. News

Customer

Global Hospitality Leader Adopts 3CLogics AI-Powered Contact Center for ServiceNow Modernization

A major global hospitality and luxury resort group has deployed 3CLogics AI-powered contact center platform to modernize its IT service desk and strengthen its ServiceNow integration. The adoption aims to improve customer experience and streamline service operations for the hospitality leader.

Customer

Global Hospitality Leader Selects 3CLogic to Enhance Existing ServiceNow Investment and Transform IT Service Desk Operations - Macau Business

A major global hospitality and luxury resort group has chosen 3CLogics AI-powered contact center platform to modernize its IT service desk. By integrating 3CLogic with ServiceNow, the company will unify voice, digital channels, and AI-driven workflows, replacing legacy on-premise systems. This deployment aims to eliminate data silos, boost agent efficiency, and deliver faster, more responsive IT support across its worldwide operations.

Product

3CLogic Partners with NewRocket

3CLogic has launched its Voice AI Hub, a new solution designed to simplify the deployment of virtual agents. The platform enables businesses to integrate advanced voice automation into their customer service operations, improving efficiency and enhancing customer experiences. This release targets organizations seeking scalable voice AI solutions for contact centers.

Partnership

3CLogic and NewRocket Forge Strategic Partnership to Deliver Seamless Contact Center Solutions for Financial Services with ServiceNow

3CLogic and NewRocket have formed a strategic partnership to deliver integrated contact center solutions for financial services organizations using ServiceNow. This collaboration aims to enhance customer engagement and streamline operations by combining 3CLogics contact center technology with NewRockets ServiceNow expertise.

3CLogic. Profile

Company Name

3CLogic.

Company Website

https://www.3clogic.com/

HQ Location

3CLogic, 9201 Corporate Blvd. Suite 470, Rockville, Maryland 20850, US

Employees

101-250

Social

Financials

SERIES B