3CLogic Overview

3CLogic transforms CX and EX with AI-powered contact center solutions. CRM and Customer Service Management platforms are enhanced globally by their offerings.

Use Cases

Customers recommend Helpdesk Management, Lead Analytics, Sales Call Management, as the business use cases that they have been most satisfied with while using 3CLogic.

Other use cases:

  • Social Media Analytics
  • Funnel Analysis
  • Workflow Management
  • Sending & Publishing Communications
  • Sales Document Management
  • Customer Case Management
  • Engaging And Following Up
See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Improve Digital And Social Presence are the most popular business priorities that customers and associates have achieved using 3CLogic.

Other priorities:

  • Improve ROI
  • Enhance Customer Relationships
  • Scale Best Practices
  • Improve Internal Communications
  • Acquire Customers
See all business priorities See less business priorities

3CLogic Use-Cases and Business Priorities: Customer Satisfaction Data

3CLogic works with different mediums / channels such as Phone Calls. Review Sites. and Amazon.

3CLogic's features include Dashboard, and Ticketing. and 3CLogic support capabilities include AI Powered, 24/7 Support, Phone Support, etc. also 3CLogic analytics capabilities include Custom Reports, and Analytics.

Reviews

"Our organization recently transitioned from our legacy IVR/call taking/ticketing platform to 3CLogic and ServiceNow, and I've been thrilled with all aspects of the 3C transition. The solution itself is both powerful and intuitive - I was able to spi...n up an IVR in a second language in just a couple hours, without coding expertise." - eCommerce Company

3CLogic, belong to a category of solutions that help Sales Enablement. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for 3CLogic

Top Industries

  • Construction
  • Information Technology and Services
  • Automotive

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

3CLogic is popular in Construction, Information Technology And Services, and Automotive and is widely used by Small Business, Mid Market, and Large Enterprise.

3CLogic Customer wins, Customer success stories, Case studies

How does 3CLogic facilitate Helpdesk Management?

What Are the key features of 3CLogic for Sales Call Management?

What makes 3CLogic ideal for Social Media Analytics?

8 buyers and buying teams have used Cuspera to assess how well 3CLogic solved their Sales Enablement needs. Cuspera uses 400 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Enablement needs.

CUSTOMERS TESTIMONIALS
3CLogic testimonial

Senior Manager of Global Support Operations

eCommerce Company
Our organization recently transitioned from our legacy IVR/call taking/ticketing platform to 3CLogic and ServiceNow, and I've been thrilled with all aspects of the 3C transition. The solution itself is both powerful and intuitive - I was able to spin up an IVR in a second language in just a couple ...hours, without coding expertise.

Testimonial By eCommerce Company
3CLogic testimonial

Teresa Gillietti

Suffolk Construction Co. Inc.
Great product, the integration with Service Now means I can easily run and schedule reports and techs can quickly see the calls they have taken, all in one place. The professional services support was excellent, they were with me every step of the way. I was up in running with an ACD in a matter of... weeks.

Testimonial By Teresa Gillietti
3CLogic testimonial

Jessica Engman

1901 Group LLC
As an MSP looking for a replacement for our current Call Center application, we selected and implemented 3CLogic for a client engagement based on its ability to integrate with ServiceNow and queue calls, chat, and email in an integrated client. We have been encouraged by the results. Implementation... and management of IVRs is significantly less complicated than other products we have worked with, and the configuration of the softphone client is intuitive and straightforward. The ability to link calls to ServiceNow tickets and ticket history is invaluable for our technicians. The reporting is more flexible than other products we have worked with, although field mapping documentation was not as comprehensive as we would have hoped. Our specific needs regarding multi-level SLA and KPI thresholds were not met out of the box, but the 3CLogic staff were able to make this available to us. Also, while we would prefer more flexibility in access control to subsections of a queue structure, this can be mitigated by a slightly more complex queue structure. We are currently within 90 days of our implementation with this client, and the integration and ease of management have made 3CLogic an asset to our Call Center operation.

Testimonial By Jessica Engman
CUSTOMERS TESTIMONIALS
3CLogic testimonial

Senior Manager of Global Support Operations

eCommerce Company
Our organization recently transitioned from our legacy IVR/call taking/ticketing platform to 3CLogic and ServiceNow, and I've been thrilled with all aspects of the 3C transition. The solution itself is both powerful and intuitive - I was able to spin up an IVR in a second language in just a couple ...hours, without coding expertise.

Testimonial By eCommerce Company
3CLogic testimonial

Teresa Gillietti

Suffolk Construction Co. Inc.
Great product, the integration with Service Now means I can easily run and schedule reports and techs can quickly see the calls they have taken, all in one place. The professional services support was excellent, they were with me every step of the way. I was up in running with an ACD in a matter of... weeks.

Testimonial By Teresa Gillietti
3CLogic testimonial

Jessica Engman

1901 Group LLC
As an MSP looking for a replacement for our current Call Center application, we selected and implemented 3CLogic for a client engagement based on its ability to integrate with ServiceNow and queue calls, chat, and email in an integrated client. We have been encouraged by the results. Implementation... and management of IVRs is significantly less complicated than other products we have worked with, and the configuration of the softphone client is intuitive and straightforward. The ability to link calls to ServiceNow tickets and ticket history is invaluable for our technicians. The reporting is more flexible than other products we have worked with, although field mapping documentation was not as comprehensive as we would have hoped. Our specific needs regarding multi-level SLA and KPI thresholds were not met out of the box, but the 3CLogic staff were able to make this available to us. Also, while we would prefer more flexibility in access control to subsections of a queue structure, this can be mitigated by a slightly more complex queue structure. We are currently within 90 days of our implementation with this client, and the integration and ease of management have made 3CLogic an asset to our Call Center operation.

Testimonial By Jessica Engman
 

3CLogic Chosen by Apex Systems to Enhance ServiceNow-Driven Managed Services

Apex Systems has selected 3CLogic's Voice AI platform to enhance its ServiceNow-driven managed services. This deployment will integrate advanced features like personalized call routing, real-time cal...l transcription, and SMS automation, all integrated with ServiceNow. The collaboration builds on a 2025 strategic partnership between 3CLogic and GlideFast Consulting, part of Apex Systems, to deliver AI-driven contact center solutions.

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Major Beauty Retailer Modernizes HR Service Delivery With 3CLogic Voice ...

A major beauty retailer has chosen 3CLogic's AI-powered contact center solution to enhance its HR service delivery. The integration with ServiceNow HRSD aims to modernize support for employees, offer...ing hands-free voice support, SMS communication, and real-time HR ticket updates. This deployment will initially focus on HR but plans to extend to IT service desks in 2026.

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Global Hospitality Leader Adopts 3CLogics AI-Powered Contact Center for ServiceNow Modernization

A major global hospitality and luxury resort group has deployed 3CLogics AI-powered contact center platform to modernize its IT service desk and strengthen its ServiceNow integration. The adoption ai...ms to improve customer experience and streamline service operations for the hospitality leader.

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Swiss Railways (SBB) - Transportation

3CLogic’s Voice AI and Contact Center solutions helped Swiss Railways (SBB) connect their voice processes with ServiceNow CSM. SBB faced challenges with a third-party on-premise contact center and di...sconnected systems. 3CLogic enabled seamless integration, improved self-service, and automation. SBB saw a 70% reduction in average wait times and 90% call automation during rail service disruptions. The solution unified agent experience and simplified daily operations.

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Second Harvest Heartland - Non Profit Organization Management

Second Harvest Heartland improved its call center with ServiceNow and 3CLogic. They now return calls 74% faster. In the first month, they handled almost 2,000 calls. By month three, they supported ov...er 8,000 neighbors. The new system helps them provide better support in seven languages.

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Cleveland Clinic - Hospital & Health Care

Cleveland Clinic had trouble managing calls and reporting because their phone system was separate from ServiceNow. They could not easily change call workflows or prioritize urgent requests. They used... 3CLogic’s cloud contact center solution, which works with ServiceNow. Now, their team can manage calls and workflows without outside help. First Call Resolution improved from less than 60% to over 86%. This made things better for both patients and employees.

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3CLogic and ScreenMeet for ServiceNow

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Peers used 3CLogic for helpdesk management and lead analytics

3CLogic Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.52/5 ★

Read Reviews (7)
Custom Reports

3.99/5 ★

Read Reviews (51)
Analytics

3.78/5 ★

Read Reviews (16)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.52/5 ★

Read Reviews (7)
Custom Reports

3.99/5 ★

Read Reviews (51)
Analytics

3.78/5 ★

Read Reviews (16)

Software Failure Risk Guidance

?

for 3CLogic

Overall Risk Meter

Low Medium High

Top Failure Risks for 3CLogic

3CLogic. News

Product

How 3CLogic Voice AI Transforms Halo ESM Workflows

3CLogic has integrated its Voice AI Hub with Halo's Enterprise Service Management (ESM) platform, transforming service delivery by embedding AI-driven voice capabilities directly into workflows. This integration enables zero-touch IT service management, intelligent incident management, and conversational CRM, enhancing efficiency and humanizing digital interactions. The solution aims to handle increased voice traffic while reducing operational costs.

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Partnership

3CLogic Revolutionizes Voice-Enabled Customer Service with ServiceNow

3CLogic and ServiceNow have formed a partnership to enhance voice-enabled customer service using AI. This collaboration integrates 3CLogic's contact center solutions with ServiceNow's AI Voice Agents, aiming to streamline operations and improve customer experiences. The solution, available in February 2026, will offer features like intelligent call transfers and integrated reporting, enhancing ServiceNow's CRM and IT workflows.

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Partnership

3CLogic selected by Astreya to revolutionize IT

3CLogic has been selected by Astreya to integrate its Voice AI and contact center solutions with ServiceNow ITSM. This strategic partnership aims to enhance Astreya's service delivery by providing a modern, conversational alternative to email, improving operational efficiency, and reducing costs. The integration will unify digital channels, automate responses, and optimize agent performance through AI-driven insights.

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Partnership

3CLogic selected by Astreya to revolutionize IT Managed Services with ...

3CLogic has been selected by Astreya to integrate its Voice AI and contact center solutions with ServiceNow ITSM. This strategic partnership aims to enhance Astreya's service delivery by providing a unified customer experience, improving operational efficiency, and enabling real-time transcription and AI-driven insights. The collaboration will empower Astreya's service desk teams and reduce operating costs, with plans to expand these capabilities across additional divisions.

Read more →

3CLogic. Profile

Company Name

3CLogic.

Company Website

https://www.3clogic.com/

HQ Location

3CLogic, 9201 Corporate Blvd. Suite 470, Rockville, Maryland 20850, US

Employees

101-250

Social

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Financials

SERIES B