3CLogic: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: 3CLogic
Brand: 3CLogic
Rating: 4.13 (400 reviews)

4.13 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(400)

3CLogic | Cloud Technology for Your Call Center Enterprise

AI Powered

App Partner

3CLogic Overview

3CLogic transforms CX and EX with AI-powered contact center solutions. CRM and Customer Service Management platforms are enhanced globally by their offerings.

Use Cases

Customers recommend Helpdesk Management, Lead Analytics, Sales Call Management, as the business use cases that they have been most satisfied with while using 3CLogic.

Other use cases:

Social Media Analytics
Funnel Analysis
Workflow Management
Sending & Publishing Communications
Sales Document Management
Customer Case Management
Engaging And Following Up

See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Improve Digital And Social Presence are the most popular business priorities that customers and associates have achieved using 3CLogic.

Other priorities:

Improve ROI
Enhance Customer Relationships
Scale Best Practices
Improve Internal Communications
Acquire Customers

See all business priorities See less business priorities

3CLogic Use-Cases and Business Priorities: Customer Satisfaction Data

3CLogic works with different mediums / channels such as Phone Calls. Review Sites. and Amazon.

3CLogic's features include Dashboard, and Ticketing. and 3CLogic support capabilities include AI Powered, 24/7 Support, Phone Support, etc. also 3CLogic analytics capabilities include Custom Reports, and Analytics.

Reviews

"Our organization recently transitioned from our legacy IVR/call taking/ticketing platform to 3CLogic and ServiceNow, and I've been thrilled with all aspects of the 3C transition. The solution itself is both powerful and intuitive - I was able to spi...n up an IVR in a second language in just a couple hours, without coding expertise." - eCommerce Company

3CLogic, belong to a category of solutions that help Sales Enablement. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for 3CLogic

Top Industries

Construction
Information Technology and Services
Automotive

Popular in

Small Business
Mid Market
Large Enterprise

3CLogic is popular in Construction, Information Technology And Services, and Automotive and is widely used by Small Business, Mid Market, and Large Enterprise.

Comprehensive Insights on 3CLogic Use Cases

What Are the key features of 3CLogic for Helpdesk Management?

The software helps businesses manage their call centers effectively and efficiently. The product can be easily integrated with other software, making it a versatile tool. It provides excellent support and is suitable for both new and established call centers. The software's complexity may require assistance from support teams during the setup process.

"...I have managed call centers for over 15 years, and we will be unplugging from 3CLogic after just a year of service...." Peer review by kristopher y., manager of operations, Hospitality

Read Reviews

How does 3CLogic facilitate Sales Call Management?

14+ more Business Use Cases

8 buyers and buying teams have used Cuspera to assess how well 3CLogic solved their Sales Enablement needs. Cuspera uses 400 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Enablement needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Senior Manager of Global Support Operations eCommerce Company	Our organization recently transitioned from our legacy IVR/call taking/ticketing platform to 3CLogic and ServiceNow, and I've been thrilled with all aspects of the 3C transition. The solution itself is both powerful and intuitive - I was able to spin up an IVR in a second language in just a couple ...hours, without coding expertise. Testimonial By eCommerce Company
Kumar Thangaveloo Linfox	A group of great team players who understand client's requirements and work to the success of client's needs. Testimonial By Kumar Thangaveloo
Technical Support Representative	I'm an experienced workforce and call routing manager familiar with Genesys, Avaya, and VOIP systems. 3CLogic is very user-friendly and easy to comprehend. I would imagine someone with no experience at all could get a very basic call routing up and running within a single day! I've been impressed w...ith the IVR functionality. For those familiar with IVR's 3CLogic has an interface that allows users to make many of the changes that used to take days in previous platforms, in minutes.

CUSTOMERS	TESTIMONIALS
Senior Manager of Global Support Operations eCommerce Company	Our organization recently transitioned from our legacy IVR/call taking/ticketing platform to 3CLogic and ServiceNow, and I've been thrilled with all aspects of the 3C transition. The solution itself is both powerful and intuitive - I was able to spin up an IVR in a second language in just a couple ...hours, without coding expertise. Testimonial By eCommerce Company
Kumar Thangaveloo Linfox	A group of great team players who understand client's requirements and work to the success of client's needs. Testimonial By Kumar Thangaveloo
Technical Support Representative	I'm an experienced workforce and call routing manager familiar with Genesys, Avaya, and VOIP systems. 3CLogic is very user-friendly and easy to comprehend. I would imagine someone with no experience at all could get a very basic call routing up and running within a single day! I've been impressed w...ith the IVR functionality. For those familiar with IVR's 3CLogic has an interface that allows users to make many of the changes that used to take days in previous platforms, in minutes.

Case Studies

Government Administration

CASE STUDY State of South Dakota

The State of South Dakota faced problems with remote work, disconnected systems, and high call volumes. Their agents could not easily access information or work from home. They used 3CLogic’s voice A...I and integrated it with ServiceNow. This let them centralize citizen data and manage calls better. Staff could now work remotely and access call records easily. The new system improved service for citizens and gave the team more control.

Government Administration

CASE STUDY State of Delaware

The State of Delaware faced a 188% increase in call volume and struggled with manual tasks and siloed systems. They used 3CLogic’s voice workflows integrated with ServiceNow to automate tasks, enable... voice self-service, and improve data management. This helped them handle calls more efficiently and improve service to citizens. They saved over 650 hours of manual work in six months. They also reduced inbound citizen call handle time by 83%.

Hospital & Health Care

CASE STUDY Major Healthcare Provider

A major healthcare provider faced high call volumes and disconnected systems. This caused slow service, more manual work, and higher costs. They used 3CLogic’s contact center solutions with ServiceNo...w to create a single workspace. This made their team more efficient and improved service quality. As a result, they cut annual operating costs by $2 million and reduced average call wait time from 14 minutes to 44 seconds.

Information Technology and Services

CASE STUDY Solugenix

Solugenix had too much manual work and poor reporting in their service desk. Their old phone system did not work well with ServiceNow and was hard to scale. They used 3CLogic’s voice solutions to add... voice self-service, smart routing, and automation. This made reporting better and reduced manual work. They cut talk time by 6,000 minutes per month, redirected 20% of password resets to SMS, and cut vendor escalation response time by 78%. They also saved 4 minutes per incident and got rid of 45,000 emails in a year.

Hospital & Health Care

CASE STUDY Wellstar Health

Wellstar Health had slow, manual processes and could not keep up with growing support needs. They used 3CLogic's ServiceNow voice solution to automate workflows and reporting. The new system saved 25...0 staffing hours each month. Agent wrap-up time dropped by 55%. Agent idle time went down by 58%. Administrative escalation audits were reduced by 75%. The solution helped Wellstar Health improve service desk efficiency and save costs.

Hospital & Health Care

CASE STUDY Cleveland Clinic

Cleveland Clinic had trouble managing calls and reporting because their phone system was separate from ServiceNow. They could not easily change call workflows or prioritize urgent requests. They used... 3CLogic’s cloud contact center solution, which works with ServiceNow. Now, their team can manage calls and workflows without outside help. First Call Resolution improved from less than 60% to over 86%. This made things better for both patients and employees.

3CLogic and ScreenMeet for ServiceNow

Peers used 3CLogic for helpdesk management and lead analytics

3CLogic Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	4.52/5 ★ Read Reviews (7)
Custom Reports	3.99/5 ★ Read Reviews (51)
Analytics	3.78/5 ★ Read Reviews (16)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	4.52/5 ★ Read Reviews (7)
Custom Reports	3.99/5 ★ Read Reviews (51)
Analytics	3.78/5 ★ Read Reviews (16)

Software Failure Risk Guidance

for 3CLogic

Overall Risk Meter

Low Medium High

Top Failure Risks for 3CLogic

3CLogic. News

Product 04/05/2025

3CLogic Partners with NewRocket

3CLogic has launched its Voice AI Hub, a new solution designed to simplify the deployment of virtual agents. The platform enables businesses to integrate advanced voice automation into their customer service operations, improving efficiency and enhancing customer experiences. This release targets organizations seeking scalable voice AI solutions for contact centers.

Partnership 30/04/2025

3CLogic and NewRocket Forge Strategic Partnership to Deliver Seamless Contact Center Solutions for Financial Services with ServiceNow

3CLogic and NewRocket have formed a strategic partnership to deliver integrated contact center solutions for financial services organizations using ServiceNow. This collaboration aims to enhance customer engagement and streamline operations by combining 3CLogics contact center technology with NewRockets ServiceNow expertise.

Partnership 30/04/2025

3CLogic and NewRocket Forge Strategic Partnership to Deliver Seamless Contact Center Solutions for Financial Services with ServiceNow

3CLogic and NewRocket have formed a strategic partnership to deliver integrated contact center solutions for financial services organizations, leveraging ServiceNow capabilities to enhance customer engagement and streamline operations.

Partnership 28/04/2025

3CLogic Announces New Voice AI Hub to Streamline Deployment of Virtual Agents

3CLogic and ServiceNow have expanded their partnership to launch an AI-powered unified contact center solution. This collaboration aims to transform contact center operations by integrating advanced artificial intelligence with ServiceNows workflow automation. The joint solution targets enterprises seeking to enhance customer service efficiency and streamline omnichannel communications.

3CLogic. Profile

Company Name

3CLogic.

Company Website

https://www.3clogic.com/

HQ Location

3CLogic, 9201 Corporate Blvd. Suite 470, Rockville, Maryland 20850, US

Employees

101-250

Social

Financials

SERIES B

3CLogic: Use-Cases, Insights and Reviews | 2025 Cuspera

3CLogic | Cloud Technology for Your Call Center Enterprise

Failure Risk for 3CLogic ?