AireContact Overview

AireSpring delivers tailored solutions in Managed IT and Network Services, crucial for multi-location enterprises seeking to enhance their communication infrastructure. The product suite includes SD-WAN, SASE, and UCaaS, enabling seamless connectivity across diverse locations. By integrating SIP Trunking and Dedicated Business Internet, AireSpring supports robust voice and data communication, vital for contact centers managing high volumes of interactions. The focus on security with Firewall and SASE solutions addresses the growing need for data protection in distributed networks. AireSpring's approach to Unified Communications ensures businesses can maintain efficient and reliable contact center operations, crucial in today's digital landscape. Their expertise in traditional and next-gen communication services positions them as a vital partner for enterprises navigating complex IT environments.

Use Cases

Customers recommend Communication Management, Engagement Management, Campaign Management, as the business use cases that they have been most satisfied with while using AireContact.

Other use cases:

  • Call Recording
  • Conference Call Management
  • Contact List Management
  • Helpdesk Management
  • Coaching
  • Telemarketing
See all use cases See less use cases

AireContact Use-Cases and Business Priorities: Customer Satisfaction Data

AireContact works with different mediums / channels such as Social Media. Phone Calls. E-Mail etc.

Reviews

"...AireContact also offers a number of additional telephony features for use during calls, such as the ability to play audio files, click-to-call from within any document or application, a touch tone pad, hold, mute and conference calling...." Peer review

AireContact, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

AireContact offers a cloud-based contact center solution for enterprises and service providers. It enhances customer service efficiency and scalability.

Comprehensive Insights on AireContact Use Cases

Why is AireContact the best choice for Communication Management?

What makes AireContact ideal for Engagement Management?

How efficiently Does AireContact manage your Campaign Management?

Case Studies

Retail

CASE STUDY Second-largest retail bookseller in the US

AireSpring updated the network for the second-largest retail bookseller in the US. The company needed to replace old T1 lines and improve security for over 260 locations. AireSpring delivered new bro...adband, SD-WAN, Fortinet firewalls, and UCaaS for 729 users. They added AI-driven network management and 24/7 monitoring. The customer saw 30-45% cost savings, less downtime, and reduced vendor sprawl.

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Information Technology and Services

CASE STUDY Synergem Technologies

SynergemNET helped Synergem Technologies upgrade emergency services in Northern California. The old system had outages, single connections, and no multimedia support. AireSpring provided fiber-based,... prioritized IP over MPLS, and diverse network connections. The solution improved call location data and cut network costs by 50 percent. Installations became faster and more reliable, helping first responders reach people quickly.

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Wholesale

CASE STUDY Nachurs Alpine Solutions

AireSpring SIP Trunking helped Nachurs Alpine Solutions fix call quality issues and poor customer service. Nachurs Alpine switched from Verizon to AireSpring for better reliability. AireSpring's SIP ...Trunking gave them flawless call quality and flexible features. The company saved nearly 50% on phone bills. Customer service improved, with fast problem resolution and easy support access.

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Financial Services

CASE STUDY Veridian Credit Union

AireSpring provided Veridian Credit Union with a secure MPLS Mesh network, dedicated business internet, and SIP trunking. Veridian needed strong security for confidential financial data and reliable ...communications across 26 branches. AireSpring designed a multi-node MPLS network for exclusive, managed connectivity. Veridian gained fast, reliable internet and iron-clad protection for sensitive information. The project team ensured smooth installation and ongoing support, letting Veridian focus on business without communication worries.

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Hospital & Health Care

CASE STUDY Large, Public Healthcare Provider

AireSpring helped a large, public healthcare provider gain full access to its MPLS network. The previous carrier blocked direct communication with the LEC and delayed issue resolution. AireSpring all...owed the IT team to join calls with technicians and provided fast, multi-tiered support. The company now benefits from 24/7 network monitoring and flexible network changes. The healthcare provider can grow and open new facilities without network delays.

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Utilities

CASE STUDY Santa Fe Irrigation District

AireSpring provided SIP Trunking to Santa Fe Irrigation District. SFID needed a backup for their communications system that worked with their old infrastructure. AireSpring offered a secure VPN backu...p through a colocation center. This solution let SFID keep their phone numbers and improved their disaster recovery plan. AireSpring was the only provider able to meet all of SFID’s needs.

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AireContact Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Custom Reports

3.61/5 ★

Read Reviews (2)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Custom Reports

3.61/5 ★

Read Reviews (2)

Software Failure Risk Guidance

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for AireContact

Top Failure Risks for AireContact

AireSpring News

Product

AireSpring Launches AIreCONTROL 2.0 Redefining IT Service Management with Enhanced Visibility, Automation, and Control

AireSpring has launched AIreCONTROL 2.0, an upgraded IT Service Management platform designed to enhance visibility, automation, and control for managing complex network environments. This new version introduces a modernized interface, advanced analytics, and expanded AIOps intelligence, aiming to streamline operations and improve issue resolution for IT teams and channel partners.

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Awards

AireSprings Innovative AIreCONTROL ITSM Platform Recognized with MSP Today Provider Product of the Year Award

AireSpring's AIreCONTROL ITSM platform has been awarded the 2025 MSP Today Product of the Year by TMC. This recognition highlights AIreCONTROL's innovative use of AI for IT operations, offering advanced automation and real-time data analysis to enhance IT system management. The platform integrates AIreMONITOR for automated monitoring and incident management, underscoring AireSpring's commitment to delivering intelligent, AI-driven solutions.

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Awards

AireSpring Wins 2025 TMC Labs Innovation Award for Groundbreaking ITSM Platform

AireSpring received the 2025 TMC Labs Innovation Award for its AIreCONTROL IT Service Management (ITSM) platform. AIreCONTROL integrates AI-driven monitoring, instant alerting, and Tier 3 engineering support, offering unified visibility and control across IT environments. This recognition underscores AireSprings innovation in managed IT and communications solutions.

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Executive

AireSpring Welcomes Felix Toscano as VP of Mobility & IoT

AireSpring has appointed Felix Toscano as Vice President of Mobility & IoT. Toscano will lead the strategic growth of AireSpring's mobility and IoT services. His telecom industry experience is expected to drive innovation and expand AireSprings offerings for business clients seeking advanced wireless and IoT solutions.

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AireSpring Profile

Company Name

AireSpring

Company Website

https://airespring.com/

HQ Location

7800 Woodley Ave, Los Angeles, California US

Employees

101-250

Social

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Financials

PRIVATE