AIreCONTROL Overview

AireSpring delivers tailored solutions in Managed IT and Network Services, crucial for multi-location enterprises seeking to enhance their communication infrastructure. The product suite includes SD-WAN, SASE, and UCaaS, enabling seamless connectivity across diverse locations. By integrating SIP Trunking and Dedicated Business Internet, AireSpring supports robust voice and data communication, vital for contact centers managing high volumes of interactions. The focus on security with Firewall and SASE solutions addresses the growing need for data protection in distributed networks. AireSpring's approach to Unified Communications ensures businesses can maintain efficient and reliable contact center operations, crucial in today's digital landscape. Their expertise in traditional and next-gen communication services positions them as a vital partner for enterprises navigating complex IT environments.

Use Cases

Customers recommend Communication Management, Engagement Management, Campaign Management, as the business use cases that they have been most satisfied with while using AIreCONTROL.

Other use cases:

  • Call Recording
  • Conference Call Management
  • Contact List Management
  • Helpdesk Management
  • Coaching
  • Telemarketing
See all use cases See less use cases

AIreCONTROL Use-Cases and Business Priorities: Customer Satisfaction Data

AIreCONTROL works with different mediums / channels such as Social Media. Phone Calls. E-Mail etc.

Reviews

"...AireContact also offers a number of additional telephony features for use during calls, such as the ability to play audio files, click-to-call from within any document or application, a touch tone pad, hold, mute and conference calling...." Peer review

Peer review evidence (same sources as the product rating summary)

"...I can coach and monitor calls as they occur...." Peer review by Abraham Gillinta
"...AireContact helps with customer experience by enabling your customers to interact with your business across multiple communicaiton channels, including phone, chat, email and social media...." Peer review
"...AireContact also features Cloud Dialer, which allows users to upload contacts list from Excel files, manage campaigns, assign pros......" Peer review

AIreCONTROL, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

AireContact offers a cloud-based contact center solution for enterprises and service providers. It enhances customer service efficiency and scalability.

AIreCONTROL Customer wins, Customer success stories, Case studies

Why is AIreCONTROL the best choice for Communication Management?

What makes AIreCONTROL ideal for Engagement Management?

How does AIreCONTROL facilitate Campaign Management?

 

Synergem Technologies - Telecommunications - Small

Winston-Salem, USA

Synergem Technologies partnered with AireSpring to upgrade emergency call networks for 166 public safety answering points in Northern California. The legacy system had frequent outages and could only... handle voice calls. AireSpring provided managed network services, including fiber-based connections and prioritized IP over MPLS, to ensure redundancy and support multimedia data. The new solution improved call location accuracy and cut network costs by 50 percent. Installations became faster and more reliable, helping first responders reach people in need.

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Gould Evans - Design - Small

Kansas City, USA

AireSpring helped Gould Evans, an architectural firm, solve major connectivity and communication issues across five offices. The firm upgraded to managed SD-WAN and SIP trunking, boosting bandwidth a...nd reliability for large file sharing and daily cloud backups. Integration with Microsoft Teams enabled seamless voice calls and collaboration for 135 employees, especially during the shift to remote work. 4G failover and real-time network monitoring improved uptime and IT control. One vendor contact simplified support and increased responsiveness.

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Commodity Systems Inc. (CSI) - Information Services - Small

Boca Raton, USA

AireSpring’s AirePBX Cloud Phone System helped Commodity Systems Inc. (CSI) move from an outdated on-premise PBX to a flexible cloud solution. CSI eliminated all voice connection issues and improved ...remote work for nearly half its staff. The MaX UC Mobile app let employees manage calls from anywhere. CSI gained control to make PBX changes easily, without waiting for technicians. Customer service and billing support improved, letting CSI focus on business, not tech hassles.

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Large, Public Healthcare Provider - Hospital & Health Care - Large

AireSpring helped a large, public healthcare provider fix slow support and network access issues. The provider's old carrier blocked direct communication with technicians and delayed network changes.... AireSpring gave the IT team open access to their MPLS network and included them in calls with carrier technicians. Fast, multi-tiered support and 24/7 network monitoring improved reliability. The healthcare provider can now quickly add new circuits and grow without delays.

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Nachurs Alpine Solutions - Chemicals - Medium

Marion, USA

AireSpring provided SIP Trunking to Nachurs Alpine Solutions, a leading liquid chemical manufacturer. Nachurs Alpine faced unreliable call quality and poor customer service with their previous provid...er. AireSpring's solution delivered flawless call quality and improved customer service. Nachurs Alpine cut their phone bill by nearly 50%. The new system is flexible and easy to scale.

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Veridian Credit Union - Financial Services - Medium

Waterloo, USA

AireSpring provided Veridian Credit Union with a secure MPLS Mesh network. This solution connected all 26 branches and protected sensitive financial data. Veridian also received dedicated business in...ternet and SIP trunking for reliable voice and data. The project team ensured smooth installation and ongoing support. Veridian now enjoys fast, secure, and dependable communications across its network.

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AIreCONTROL Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Custom Reports

3.61/5 ★

Read Reviews (2)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Custom Reports

3.61/5 ★

Read Reviews (2)

Software Failure Risk Guidance

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for AIreCONTROL

Top Failure Risks for AIreCONTROL

AireSpring, Inc. News

Awards

AireSpring Receives Industry Innovators Award for AIreCONTROL ITSM Platform

AireSpring received the TMC Labs 2026 Industry Innovators Award for its AIreCONTROL IT service management platform. The award recognizes the platform's innovative use of AI for monitoring and managing IP communications, enhancing network performance and reliability. This marks the second consecutive year AireSpring has won this award, highlighting its commitment to advancing communications technology.

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Awards

AireSpring Wins 2026 SD-WAN Product of the Year Award

AireSpring's Global Managed SD-WAN solution won the 2026 INTERNET TELEPHONY SD-WAN Product of the Year Award. This marks the seventh time AireSpring has received this recognition, highlighting its commitment to innovative managed networking solutions. The award acknowledges solutions that enhance network performance, security, and operational efficiency.

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Awards

AireSpring's AIreCONTROL ITSM Platform Recognized with MSP Today ...

AireSpring's AIreCONTROL ITSM platform received the 2026 MSP Today Product of the Year Award for its innovation and impact. The AI-powered platform enhances IT management by providing comprehensive monitoring and network management capabilities, helping enterprises manage their tech stack effectively.

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Awards

AireSpring’s AIreCONTROL ITSM Platform Recognized with MSP Today Product of the Year Award

AireSpring's AIreCONTROL ITSM platform received the 2026 MSP Today Product of the Year Award. The platform is recognized for its innovation and impact on managed services, offering comprehensive monitoring and network management capabilities. This marks the second consecutive year AireSpring has won this award.

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AireSpring, Inc. Profile

Company Name

AireSpring, Inc.

Company Website

https://airespring.com/

HQ Location

7800 Woodley Ave, Los Angeles, California US

Employees

101-250

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Financials

PRIVATE