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Aloware: Reviews, Testimonials and Expert Opinions
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Top 31 Aloware Alternatives
CloudTalk
Cloudtalk | Handle phone conversations in a modern way, Real-time Customer Card
CloudTalk is a call center software that helps growing businesses expand. CloudTalk provides all the apps that work best for the business. Solve customer queries faster and improve CSAT with crystal-clear voice quality, coverage in 160 countries, custom IVR flows, smart call routing, and countless one-click integrations by reaching customers anywhere anytime. ...
It provides the facility to make calls with a cloud-based business phone system and focuses solely on business growth and also interconnects the branches, departments, and team members hassle-free.
Some of its features include improving customer support, intelligent call routing techniques, and boosting the productivity of the staff, teams and department. Integration with CRM tools, helpdesk and e-commerce solutions, detailed statistics and call monitoring and so on.
Callminer Eureka
Eureka's Speech Analytics Software Platform | CallMiner
Callminer Eureka is a Contact Center Software and a SaaS-based, customer engagement and speech analytics platform that leverages AI and machine learning to capture, transcribe and reveal insight from 100% of customer interactions. ...
CallMiner Eureka helps in converting vast volumes of audio and text-based data into actionable insight which enables improved customer experience, improved contact center efficiency, automated agent performance management, increased sales and revenue collation, increased compliance.
Eureka Engagement Analytics offers a suite of applications that deliver customer experience, contact center and compliance intelligence at scale from every call. A modular cloud-based platform makes it easy to securely discover and share insight, integrate with existing systems and drive action from awareness. There are four modules in the product that span real-time and post-call analytics, Eureka Analyze, Eureka Coach, Eureka Redact, Eureka Alert.
Toky
Business Phone System & Integrated VoIP Service
"We needed to urgently set up a COVID-19 Volunteer helpline for the vulnerable and elderly in Wilton. Within 2 days we had implemented Toky, recruited and trained 24 call centre volunteers and gone live. The experience with Toky was totally fantastic.... I made a host of support calls during setup (I am not an IT geek) - they were very patient and responded clearly and successfully to every question. They were flexible on billing too. Everything worked perfectly. The Volunteer call centre is now up and running and working like a dream.
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- Steve M
Dialpad Ai Contact Center
Customer service software with AI-enabled real-time assist, sentiment analysis, and more.
Dialpad Ai Contact Centre is the most advanced omnichannel contact centre, with Ai-enabled digital, inbound, and outbound voice capabilities designed to provide excellent customer outcomes. It assists organisations in better understanding their customers in order to reduce churn, streamline agent and supervisor workflows to increase productivity, and significantly improve customer-centric metrics. ...
Dialpad Ai Contact Centre offers a toolkit that delivers real-time Ai suggestions to both agents and supervisors, improving service standards in both real-time and post-call review. Customers can easily interact with the company through any channel they prefer, including an AI-powered virtual assistant, resolving issues quickly and building trust in the brand.
Tenfold
Tenfold - The Customer Experience Cloud‚
Tenfold is a communication platform for sales, IT, marketing teams to increase customer engagement, revenue and sales and reduces costs across organization. Tenfold helps teams to integrate ...
Tenfold uses natural language processing for capturing all interactions in the CRM for complete visibility into reps and teams performance and creates compelling, consistent customer experiences across voice and digital channels without replacing customer communications infrastructure.
Five9
Leading Cloud Contact Center Platform for the Digital Enterprise
Five9 and Aloware both offer contact center solutions but cater to different operational needs. Five9 excels in supporting large-scale enterprises with complex integration capabilities and robust analytics, benefiting industries like financial services and retail. Aloware, while more compact, provides targeted sales call management features and is favored by consumer goods and telecommunications sectors. The key difference lies in Five9's comprehensive support for enterprise growth and Aloware's agile offering for smaller scales. ...
Squaretalk Matrix
Flexibility that Powers Communication
Squaretalk Matrix and Aloware, both leaders in Contact Center Software, cater to diverse communication needs. Squaretalk Matrix excels in helpdesk management and integration, ideal for IT and marketing sectors. It serves large enterprises well with its comprehensive support. Aloware focuses on sales call management and data export, fitting consumer goods and telecommunications industries. It's preferred by larger enterprises due to robust support and communication options. ...
Amazon Connect
Simple to use, cloud-based contact center
Amazon Connect and Aloware both serve the Contact Center Software category, each excelling in different areas. Amazon Connect focuses on enhancing customer relationships with features like AI-powered analytics and versatile integration. It is popular in the computer software and IT sectors, supporting various business sizes. Aloware emphasizes increasing sales and managing communications efficiently, appealing to large enterprises in industries like consumer goods and telecommunications. When choosing between them, consider your business size and industry needs. ...
Bigcontacts CRM
BIGContacts | CRM and email marketing app for small businesses
Bigcontacts is a CRM and Marketing Automation tool that organizes communication with customers & prospects to grow business. It helps to capture more leads, more sales and retain customers. ...
Bigcontacts CRM helps to streamline lead to revenue strategy to ensure sales and marketing are working toward revenue as a common goal.
Managing prospects and customer relationships is by keeping track of all contacts, calendars and tasks in one platform. All communications with contacts can easily be captured and stored with Bigcontacts including notes, calls, meetings, tasks, files, photos, sales opportunities and all email communication. Bigcontacts gives real visibility into how engaged the contacts are with the emails sent to them on a day-to-day basis.
Talkdesk
Combines Enterprise Performance With Consumer Simplicity for Customer Satisfaction, Increase Productivity
Talkdesk and Aloware both serve the Contact Center Software category but cater to different needs and scales. Talkdesk excels in large enterprise environments, offering comprehensive capabilities across call management, integration, and data handling. It supports a wide range of business goals such as customer acquisition and sales enhancement. In contrast, Aloware favors smaller teams with a focus on basic sales call management and workflow processes, but with robust AI and reporting support. ...
Freshdesk Contact Center
Contact Center software on the cloud · Integrate with phone and chat
Freshdesk Contact Center and Aloware both cater to contact center software needs but focus on different areas. Freshdesk excels in helpdesk management, data handling, and a broad range of integrations, appealing to large enterprises and IT services. Aloware stands out in sales call management and communication capabilities, suitable for industries like consumer goods and telecommunications. The varied vendor support options and customer base indicate Freshdesk's popularity with large enterprises, while Aloware finds its niche in fostering sales efficiency and improved customer acquisition. ...
Calabrio Call Recording
Call Recording Software Designed for the Digital Business
Calabrio Call Recording is a call recording software that provides digital businesses with a range of options to monitor and record calls. It is designed for the Digital Business. It offers call recording technology, plus live voice and screen monitoring, quality management, and speech analytics capabilities. ...
Calabrio Call Recording provides various tools to identify customers, manage calls and settle disputes. It ensures users capture and record all calls at all times, by supporting multiple recording types, automated organization, call exporting, and monitoring and notification alerts help users to sort calls, export calls for 3rd-party access, and inform users automatically of any system errors.
Calabrio Call Recording features include call sharing, file transfer, automated notifications, reporting, analysis and screen recording. It has a flexible recording with an API that allows users to pause and resume audio and screen recordings automatically. Create customer-centric strategies to increase operational efficiency, accelerate sales and drive revenue.
Aircall.io
Aircall | Cloud Call Center Software & Business Phone System
Aircall.io offers a broader range of capabilities and features, making it suitable for larger enterprises across various industries such as Internet and Financial Services. It supports robust communication management essential for helpdesk and sales operations and facilitates core business goals like customer acquisition and revenue growth. In contrast, Aloware caters to the specific needs of sales call management and workflow integration and assists mainly in consumer goods and telecommunications industries, focusing on consistency and ROI improvement. ...
Toky
Business Phone System & Integrated VoIP Service
Toky and Aloware are both contact center software solutions, each offering unique strengths in sales call management and communication processes. Toky shines with its integration and data management capabilities, catering to large enterprises across finance and IT sectors. Aloware, meanwhile, excels in communication channels and workflow management, appealing to telecommunications and consumer goods industries. Both offer comprehensive support options, making them reliable choices for varied industry needs. ...
Vocalcom
AI Powered Contact Center Software
Aloware and Vocalcom show distinct strengths in the contact center software category. Aloware emphasizes sales-focused capabilities with features that support sales call management, making it suitable for large enterprises across consumer goods and telecommunications. Vocalcom stands out in engagement management and tracking communications, catering more to industries like oil & energy and IT services, with stronger support for enhancing customer relationships and digital presence. Both offer robust support but differ in core operational alignments. ...
Enghouse Interactive
Enghouse Interactive - Bring your customers closer to your business
Aloware stands out with robust sales call management and extensive multichannel communication management, favoring large enterprises. Enghouse Interactive, leaning towards mid-market firms, emphasizes enhancing customer relationships and possesses a strong foundation in helpdesk management. With unique strengths in AI-powered features and compliance, Aloware supports increased sales and customer acquisition. Meanwhile, Enghouse Interactive supports improved customer relationships and efficiency, indicating its suitability for industries like hospitality. ...
engageSPARK
Build interactive automated phone calls (IVR) and two-way SMS campaigns.
engageSPARK is a mobile engagement platform that builds and launches interactive SMS and voice campaigns. It is designed to leverage the power of automation and workflows via phone calls, messaging and chat. It helps to interact with beneficiaries, survey research participants, and build relationships with customers. ...
It helps to create phone surveys, pre-recorded messages, interactive telephone services, automatic replies in audio or text and more, enabling companies to reach their clients and audiences through phone and SMS campaigns. It sends promos and notifications through bulk SMS and text blast, gets answers with SMS, feedback with voice, automates incentives, schedules a series of texts and calls, and engages people via WhatsApp.
Some of its features include voice and SMS blasts, automated calls (IVR), 24/7 hotline, virtual phone numbers, easy-to-use APIs, android SMS gateway app, airtime top-up, easily import and manage contacts, and more.
Cirrus Insight
Track emails, schedule meetings, set follow-ups and more, right from your inbox, ensuring better sales and customer engagement
Cirrus Insight is a CRM application used for email tracking, email templates, drip campaigns, enterprise scheduling, follow up reminders, attachment tracking and Salesforce integration. It is used for sales team to increase productivity and maintain customer relationship by integrating their inbox and calendars. ...
It features Sales Productivity, Salesforce Integration, Enterprise Scheduling, Flight Plans and Attachment Tracking that helps the users to increase productivity and understand prospects.
The Sales productivity tools allows to track when customers open your email, set follow-up reminders, save templates, scheduling meetings, schedule emails for delivery and instant customer & company information. Enterprise Scheduling allows customers to choose the meeting time, send drip campaigns and schedule customer meeting at events and conferences. Flight plans features to call customer from your inbox, analyze emails to find out what works and what needs improvement and to build prospects list for drip campaigns. The Attachment tracking allows to engage and analyze the attachment once sent and to identify hot and cold prospects on engagement with attachment.
Gryphon.ai
Conversation intelligence platform for call coaching and guided selling
The Gryphon.ai is an end-to-end sales acceleration platform with a carrier-grade network infused with business intelligence and artificial intelligence. It allows for faster onboarding, improved top-of-funnel activity, accelerated deals through the funnel, streamlined customer onboarding, and reduced compliance risks. It helps to accelerate pipeline, advance deals and close more revenue faster than ever before. ...
Some of its features include Call Recording and Conversation Intelligence, Real-time AI Guided Coaching, Multi-channel Sales Cadences, Amplify Learning Management systems, Sales Acceleration Insights, Data-driven Revenue Insights and more.
Novocall
Callback and Call Scheduling Software Features | Novocall
Novocall is a Call Automation Tool that drive conversations and improve conversion rates by simplifying business conversations between the team and the customer. It helps to increase sales and revenue and acquire customers. ...
Novocall helps to drive more sales call leads and increase the sales conversion rates, and schedule meetings faster without the email ping-pong. It also helps to track calls and optimize the marketing campaign performances to make smarter decisions based on the reports and get a better understanding of the marketing efforts.
Novocall features are automatically distributed meetings to the team based on availability, priority or equity, record the calls to check performance or manage disputes, measure the performance of the team with their call activities, automatically follow up on the missed calls at a pre-set time and many more.
Zendesk Sell
Enhance productivity, processes, and pipeline visibility for sales teams
Zendesk Sell is a sales CRM software designed for the sales and marketing professionals to help them enhance productivity, processes, and pipeline visibility. Some of the primary features offered ...
The software offers integrations and APIs to facilitate creation of right connection and get a wholistic view.
