AMC Technology Overview

AMC Technology offers a distinctive solution that enhances contact center capabilities through seamless integration of tech stacks. A standout feature is its real-time transcription expertise, which leverages AI to improve generative AI applications without disrupting existing operations. This integration bridges on-premise and cloud systems, ensuring a smooth transition for businesses. AMC Technology's platform supports a wide range of applications, including Microsoft Dynamics, Salesforce Service Cloud Voice, and ServiceNow, among others. With over three decades of industry experience, AMC Technology addresses unique challenges faced by contact centers, making it a trusted partner for enterprises looking to enhance their channel partner management strategies.

Use Cases

Customers recommend Engagement Management, Helpdesk Management, Creating Contact List, as the business use cases that they have been most satisfied with while using AMC Technology.

Other use cases:

  • Coaching
  • Engaging On Social Media
  • Scheduling Post To Social Media
  • Sending & Publishing Communications
  • Workflow Management
  • Lead Qualification: Technographic
  • Measuring Customer Satisfaction
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Business Priorities

Acquire Customers and Enter New Markets Internationally Or Locally are the most popular business priorities that customers and associates have achieved using AMC Technology.

Other priorities:

  • Scale Best Practices
  • Enhance Customer Relationships
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AMC Technology Use-Cases and Business Priorities: Customer Satisfaction Data

AMC Technology works with different mediums / channels such as Chat. Phone Calls. Text SMS etc.

AMC Technology's features include Personalization, and Recording. and AMC Technology support capabilities include 24/7 Support, Phone Support, Email Support, etc. also AMC Technology analytics capabilities include Custom Reports, and Analytics.

Reviews

"...AMC powers contact centers and customer interactions for companies around the globe through its certi ed platform Contact Canvas and unparalleled expertise. ...." Peer review

AMC Technology, ZINFI, LeadMethod, Allbound PRM, eZee Centrix, etc., all belong to a category of solutions that help Channel Partner Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

AMC Technology's DaVinci unifies systems for CX organizations, triggering workflows for seamless customer interactions. The platform enhances efficiency through interaction orchestration.

Comprehensive Insights on AMC Technology Use Cases

What makes AMC Technology ideal for Engagement Management?

How efficiently Does AMC Technology manage your Helpdesk Management?

How efficiently Does AMC Technology manage your Creating Contact List?

12+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well AMC Technology solved their Channel Partner Management needs. Cuspera uses 256 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Channel Partner Management needs.

Case Studies

Retail

CASE STUDY A leading home improvement retailer in Canada

AMC Technology's DaVinci Platform helped a leading home improvement retailer in Canada move 400 agents from SAP C4C and OpenCTI to Salesforce Service Cloud Voice, while keeping Avaya telephony in pla...ce. The goal was to make agent work easier, reduce manual tasks, and prepare for AI features like real-time transcription. AMC delivered a phased migration with no disruption to daily operations. The new system unified agent tools, cut down on after-call work, and set up the retailer for future AI upgrades. Ongoing managed services ensure system stability and expert support.

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Retail

CASE STUDY A leading manufacturer and distributor of household and personal care brands

DaVinci by AMC Technology helped a leading household and personal care retailer unify customer interactions during their move from SAP CRM to SAP C4C. The company faced problems with fragmented data ...and multiple CTI systems like Five9 and Genesys. DaVinci integrated these systems, managed agent profiles, and enabled seamless data flow between internal and external teams. The solution automated case generation, improved agent efficiency, and boosted customer satisfaction. Agents now access all call data in one place, making support faster and more effective.

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Consumer Services

CASE STUDY Scope Metals Group

DaVinci by AMC Technology helped Scope Metals Group improve their call center operations. The company needed better integration between their SAP CRM and Cisco UCCX phone system. DaVinci enabled scre...en pop with customer details for over 60 sales agents handling 900 calls daily. Agents now work faster with a single pane of glass experience. Scope Metals Group values AMC's dedicated and responsive support team.

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Automotive

CASE STUDY One of North America’s top dealership groups

AMC Technology provided conversational AI testing services for a leading North American automotive dealership group. The group wanted to modernize its contact center with intelligent virtual assistan...ts and more self-service options. AMC built a sandbox environment to test Amazon Lex, Microsoft Copilot, and Salesforce Agentforce for CRM integration and real-time use. The testing revealed latency issues in some platforms and helped avoid premature investment. The project gave the customer a clear roadmap and increased executive confidence in their AI strategy.

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Automotive

CASE STUDY Luxury Auto Group

DaVinci helped Luxury Auto Group improve customer support and loyalty program management. The group faced problems with disconnected CRM systems and inefficient customer management. They used DaVinci... to integrate Salesforce CRM and Cisco, and built a custom app for better agent workflows. Agents now get customer history with inbound screen-pop and can select dealership locations easily. This led to more efficient calls, better appointment scheduling, and stronger customer relationships.

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Manufacturing

CASE STUDY A leading global manufacturer of precision instruments

DaVinci helped a leading global manufacturer of precision instruments modernize its communication system. The company faced problems with old call control and CRM systems that did not work well toget...her. DaVinci's cloud telephony solution made it easy to connect these systems and add new tools like Microsoft Teams. The company saw better productivity, improved customer service, and a smooth digital transformation. DaVinci's flexible features let the company tailor its contact center and stay ahead in its industry.

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lightning

Peers used AMC Technology for engagement management and helpdesk management

AMC Technology Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.41/5 ★

Read Reviews (14)
Analytics

4.19/5 ★

Read Reviews (8)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.41/5 ★

Read Reviews (14)
Analytics

4.19/5 ★

Read Reviews (8)

Software Failure Risk Guidance

?

for AMC Technology

Overall Risk Meter

Low Medium High

Top Failure Risks for AMC Technology

AMC Technology, LLC. News

Product

DaVinci Toolkit Expands to Teams Phone Extensibility for Dynamics 365 | AMC Technology

AMC Technology has expanded its DaVinci Toolkit to support Microsoft Teams Phone extensibility within Dynamics 365 Contact Center. This enhancement enables contact centers using Dynamics 365 to integrate Teams Phone capabilities, delivering unified, AI-driven agent experiences and streamlined communication workflows. The update strengthens AMC Technologys position in contact center integration and agent productivity solutions.

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Product

DaVinci Platform Security: AMC Technology Achieves SOC 2 Type

AMC Technology has achieved SOC 2 Type I compliance for its DaVinci platform, demonstrating adherence to rigorous data security, availability, and confidentiality standards set by the AICPA. This certification reinforces AMC Technologys commitment to secure contact center integrations for enterprise customers across industries.

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AMC Technology, LLC. Profile

Company Name

AMC Technology, LLC.

Company Website

https://www.amctechnology.com/

HQ Location

1707 Summit Avenue , 201, Richmond, VA 23230, US

Employees

11-50

Social

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Financials

PRIVATE