Home Contact Center Software Ameyo Engage

Ameyo Engage: Use-Cases, Insights and Reviews | 2025 Cuspera

4.0 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Cloud Based Contact Center Software Provider | Ameyo Engage

Ameyo Engage Overview

Ameyo Engage offers cloud-based contact center software designed for enhanced customer engagement. Build an efficient cloud call center with Ameyo's robust solutions.

Use Cases

Customers recommend Engagement Management, Helpdesk Management, Measuring Customer Satisfaction, as the business use cases that they have been most satisfied with while using Ameyo Engage.

Other use cases:

See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities that customers and associates have achieved using Ameyo Engage.

Other priorities:

See all business priorities See less business priorities

Ameyo Engage Use-Cases and Business Priorities: Customer Satisfaction Data

Ameyo Engage works with different mediums / channels such as Phone Calls.

Reviews

"...Ameyo Engage is the only cloud based call center software that focuses on customer engagement, rather than customer support...." Peer review from Ameyo Engage

Ameyo Engage, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Comprehensive Insights on Ameyo Engage Use Cases

What benefits does Ameyo Engage offer for Engagement Management?

What benefits does Ameyo Engage offer for Helpdesk Management?

Case Studies

CASE STUDY SP Madrid

Ameyo Voice helped SP Madrid, a leading collections company in the Philippines, solve remote call center challenges. The company faced issues like no unified agent desktop, low call connect rates, an...d inefficient manual processes. Ameyo provided an all-in-one voice solution with automated dialer, in-built CRM, and real-time dashboards. SP Madrid migrated over 100 agents to remote work in less than 48 hours. The solution improved agent productivity, call connect rates, and business continuity.

Sports

CASE STUDY iMarque Solutions

Ameyo's remote contact center solution helped iMarque Solutions lower operational costs by 15%. iMarque faced issues with manual overheads, poor connect rates, and remote agent monitoring. Ameyo prov...ided a mobile agent app, automatic dialing, and live monitoring dashboards. Agents could work from anywhere, even without laptops or fast internet. Managers gained better insights and tracking of agent performance. The solution was implemented quickly and smoothly.

CASE STUDY DocsApp

Ameyo Voice helped DocsApp improve their outbound call connect rates to 70-75%. DocsApp faced issues with fragmented customer data, a disintegrated CRM, poor connect rates, and high response times. A...meyo provided a unified agent desktop, smooth CRM integration, automated dialers, and real-time reporting. DocsApp used Ameyo’s multi-campaign login to manage multiple inbound and outbound campaigns. The solution made DocsApp’s call management more flexible and efficient.

Financial Services

CASE STUDY Spice Money

Ameyo provided its Mobile Agent App Solution to Spice Money. Spice Money needed to support remote agents and lacked remote-ready infrastructure. Ameyo enabled agents to use their own devices and moni...tor performance remotely. Within two weeks, Spice Money reached 100% productivity and handled customer queries with 50% of agent capacity. The solution reduced turnaround time and was easy to deploy.

CASE STUDY Dr. Batra's Homeopathy

Ameyo's Truecaller verified brand identity solution helped Dr. Batra's Homeopathy improve their outbound call connect rate by 7-8%. The solution gave Dr. Batra's a green Caller ID, a verified busines...s badge, and a trusted brand presence. This helped reduce spam concerns and made their calls more recognizable. Dr. Batra's saw better business productivity and more effective spam management. The solution protected their brand identity and helped them stand out from unverified calls.

Telecommunications

CASE STUDY Unitel

Ameyo's omnichannel ticketing solution helped Unitel improve customer service. Unitel used Ameyo to manage tickets from all channels in one place. The unified agent desktop let agents handle interact...ions without switching screens. The solution supported inbound and outbound calls, self-service IVR, and analytics. Unitel aimed to deliver a better omnichannel experience and grow its business.