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Ameyo Engage: Use-Cases, Insights and Reviews | 2025 Cuspera

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Cloud Based Contact Center Software Provider | Ameyo Engage

Ameyo Engage Overview

Ameyo Engage offers cloud-based contact center software designed for enhanced customer engagement. Build an efficient cloud call center with Ameyo's robust solutions.

Use Cases

Customers recommend Engagement Management, Helpdesk Management, Measuring Customer Satisfaction, as the business use cases that they have been most satisfied with while using Ameyo Engage.

Other use cases:

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Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities that customers and associates have achieved using Ameyo Engage.

Other priorities:

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Ameyo Engage Use-Cases and Business Priorities: Customer Satisfaction Data

Ameyo Engage works with different mediums / channels such as Phone Calls.

Reviews

"...Ameyo Engage is the only cloud based call center software that focuses on customer engagement, rather than customer support...." Peer review from Ameyo Engage

Ameyo Engage, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Comprehensive Insights on Ameyo Engage Use Cases

What Are the key features of Ameyo Engage for Engagement Management?

How efficiently Does Ameyo Engage manage your Helpdesk Management?

Case Studies

Financial Services

CASE STUDY Spice Money

Ameyo provided its Mobile Agent App Solution to Spice Money. Spice Money needed to support remote agents and lacked remote-ready infrastructure. Ameyo enabled agents to use their own devices and moni...tor performance remotely. Within two weeks, Spice Money reached 100% productivity and handled customer queries with 50% of agent capacity. The solution reduced turnaround time and was easy to deploy.

Telecommunications

CASE STUDY Unitel

Ameyo's omnichannel ticketing solution helped Unitel improve customer service. Unitel used Ameyo to manage tickets from all channels in one place. The unified agent desktop let agents handle interact...ions without switching screens. The solution supported inbound and outbound calls, self-service IVR, and analytics. Unitel aimed to deliver a better omnichannel experience and grow its business.

Sports

CASE STUDY iMarque Solutions

Ameyo's remote contact center solution helped iMarque Solutions lower operational costs by 15%. iMarque faced issues with manual overheads, poor connect rates, and remote agent monitoring. Ameyo prov...ided a mobile agent app, automatic dialing, and live monitoring dashboards. Agents could work from anywhere, even without laptops or fast internet. Managers gained better insights and tracking of agent performance. The solution was implemented quickly and smoothly.

CASE STUDY SP Madrid

Ameyo Voice helped SP Madrid, a leading collections company in the Philippines, solve remote call center challenges. The company faced issues like no unified agent desktop, low call connect rates, an...d inefficient manual processes. Ameyo provided an all-in-one voice solution with automated dialer, in-built CRM, and real-time dashboards. SP Madrid migrated over 100 agents to remote work in less than 48 hours. The solution improved agent productivity, call connect rates, and business continuity.

CASE STUDY Dr. Batra's Homeopathy

Ameyo's Truecaller verified brand identity solution helped Dr. Batra's Homeopathy improve their outbound call connect rate by 7-8%. The solution gave Dr. Batra's a green Caller ID, a verified busines...s badge, and a trusted brand presence. This helped reduce spam concerns and made their calls more recognizable. Dr. Batra's saw better business productivity and more effective spam management. The solution protected their brand identity and helped them stand out from unverified calls.

Financial Services

CASE STUDY Spice Money

Ameyo's Mobile Agent App helped Spice Money move to a remote contact center during the COVID-19 pandemic. Spice Money faced challenges with remote telephony, agent monitoring, and high response times.... Ameyo provided a mobile app, live monitoring dashboard, and remote performance tracking. Spice Money reduced average handling time from 8 to 4 minutes in 10 days. The solution improved agent productivity, enabled smooth remote operations, and gave managers better insights into agent performance.