Ameyo Omni Overview

Ameyo-omni offers omnichannel contact center software for seamless customer journeys. It enables agents to manage queries from multiple channels through a unified interaction view.

Use Cases

Customers recommend Segmentation And Targeting, Helpdesk Management, Engagement Management, as the business use cases that they have been most satisfied with while using Ameyo Omni.

Other use cases:

  • Sending & Publishing Communications
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Business Priorities

Acquire Customers is the most popular business priority that customers and associates have achieved using Ameyo Omni.

Other priorities:

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Ameyo Omni Use-Cases and Business Priorities: Customer Satisfaction Data

Ameyo Omni works with different mediums / channels such as E-Mail. Phone Calls. Social Media etc.

Reviews

"...It helps as well call center agents to easily track their time and modify their breaks and correct their tagging. . ...." Peer review by Verified Reviewer

Ameyo Omni, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Ameyo Omni

Top Industries

  • Banking
  • Retail
  • Apparel & Fashion

Popular in

  • Enterprise
  • Mid Market
  • Small Business

Ameyo Omni is popular in Banking, Retail, and Apparel & Fashion and is widely used by Enterprise, Mid Market, and Small Business.

Ameyo Omni Customer wins, Customer success stories, Case studies

How can Ameyo Omni optimize your Helpdesk Management Workflow?

iVenturesPH Inc. - Consumer Services

Ameyo provided iVenturesPH Inc. with an inbound and outbound contact center solution. The company needed a centrally managed, multi-tenant system for multiple call centers in the Philippines. Ameyo's... communications suite was hosted in the US data center, giving full IT control and supporting unique call flows for each center. The solution enabled reliable, customizable services and simplified IT management for iVenturesPH Inc.

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Cars24 - Automotive

Ameyo helped Cars24 improve their call center operations. Cars24 faced low lead conversion, high response times, and inefficient manual dialing. Ameyo provided an all-in-one solution with better call... connect rates and integrated CRM. The solution reduced turnaround time and improved customer insights. Cars24 now has higher lead conversion and more efficient customer interactions.

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Unitel - Telecommunications

Ameyo's omnichannel ticketing solution helped Unitel improve customer service. Unitel used Ameyo to manage tickets from all channels in one place. The unified agent desktop let agents handle interact...ions without switching screens. The solution supported inbound and outbound calls, self-service IVR, and analytics. Unitel aimed to deliver a better omnichannel experience and grow its business.

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SP Madrid - Collections

Ameyo Voice helped SP Madrid, a leading collections company in the Philippines, solve remote call center challenges. The company faced issues like no unified agent desktop, low call connect rates, an...d inefficient manual processes. Ameyo provided an all-in-one voice solution with automated dialer, in-built CRM, and real-time dashboards. SP Madrid migrated over 100 agents to remote work in less than 48 hours. The solution improved agent productivity, call connect rates, and business continuity.

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Anonymous

Ameyo provided a flexible customer service solution for a client who needed customization as their organization grew. The client wanted a system that could adapt to their changing business needs. Ame...yo worked closely with the client to understand their requirements and programmed the call center software accordingly. The solution helped the client manage customer service more efficiently. The case highlights Ameyo's ability to deliver tailored customer service software.

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Cars24 - Automotive - Large

Ameyo helped Cars24 solve low lead conversion and high response times. Cars24 used Ameyo's all-in-one contact center solution to improve call connect rates and lead conversion. The solution integrate...d CRM and reduced manual overheads. Cars24 gained better customer insights and faster turnaround times. This improved their inbound and outbound call operations in the automotive sector.

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Ameyo Omni Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

3.52/5 ★

Read Reviews (7)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

3.52/5 ★

Read Reviews (7)

Ameyo Omni Integrations

Ameyo Omni integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

3.52/5 ★

Read Reviews (7)
Data Export

3.42/5 ★

Read Reviews (1)

Yellow.ai

4.28 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

KnowMax

4.44 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

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for Ameyo Omni

Top Failure Risks for Ameyo Omni

Ameyo Pvt Ltd News

Partnership

Ameyo Collaborates With Instagram To Enhance Business Engagement - BW Businessworld

Ameyo teams up with Instagram to improve business interactions and engagement for companies.

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Ameyo Pvt Ltd Profile

Company Name

Ameyo Pvt Ltd

Company Website

//ameyo.com

HQ Location

Gurgaon, Haryana

Employees

251-500

Social

Facebook Linkedin Twitter

Financials

SERIES A