AmplifAI: Product updates, Customer stories, and Insights | 2026 Cuspera

AmplifAI helped a global BPO use AI-driven performance enablement to improve contact center results. The BPO used precision coaching, recognition, and self-learning actions to boost agent performance.... Customer resolution time improved 6X for agents using AmplifAI. Net promoter score increased by up to 13%. Coaching sessions rose by 40%, leading to better customer experience.
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AmplifAI helped The Home Depot improve agent productivity, customer satisfaction, and revenue. The company used AmplifAI to measure coaching impact and identify key agent behaviors. They saw a 4% inc...rease in agent productivity and a 20% rise in customer satisfaction. Annual revenue increased by $135 million. Agents gained more control over their performance and saw direct results in key metrics.
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AmplifAI helped University of Miami Health System improve patient appointment scheduling and service. The hospital system faced long handle times, high call abandonment, and outdated communication to...ols. AmplifAI delivered a 3-tier dashboard for agents, managers, and executives, making data easy to use and coaching more effective. The result was a 34% increase in appointments and conversions, a 28% reduction in average handle time, and a 250% ROI in the first year.
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AmplifAI helped Thrasio improve customer service for over 190 brands. Thrasio faced challenges with manual reporting and inconsistent agent coaching. AmplifAI's AI-driven platform automated performan...ce tracking and enabled targeted coaching. Thrasio saw a 600% increase in coaching sessions. First response time dropped by 71%. Issue resolution became 58% faster. Thrasio now delivers better support and higher productivity across its teams.
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AmplifAI helped a global BPO improve sales close rate by 35% in just 4 months. The BPO used AmplifAI’s AI-powered performance enablement software to integrate agent data and automate coaching. Superv...isors saved time and increased coaching sessions. The platform sped up onboarding and boosted supervisor efficiency. The BPO won new business and outperformed competitors using AmplifAI.
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AmplifAI helped a global BPO improve agent-to-supervisor ratios for a food delivery client. The BPO used AmplifAI’s AI-driven performance enablement software to automate agent scorecards and coaching... prep. Supervisor prep time dropped from 45 to 10 minutes per agent, saving 78% in time. The BPO reduced supervisor needs by 23%, leading to a 12% annual cost savings. Coaching sessions per agent increased by 500%, and agent quality scores and average handle time improved.
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