AmplifAI Overview

AmplifAI transforms contact center operations by centralizing data to enhance agent performance and streamline leadership efficiency. Over 10,000 CX teams leverage its capabilities to unify disparate data sources, ensuring comprehensive insights into customer interactions. By optimizing actions through AI-driven analytics, AmplifAI systematically boosts performance metrics, aligning with strategic business outcomes. The platform supports quality assurance and coaching, making it a vital tool for teams aiming to refine customer experience and operational efficiency. A surprising aspect is its ability to handle complex data seamlessly, which empowers teams to make informed decisions swiftly.

Use Cases

Customers recommend Coaching, Engagement Management, Forecasting, as the business use cases that they have been most satisfied with while using AmplifAI.

Other use cases:

  • Measuring Customer Satisfaction
  • Performance Management
  • Helpdesk Management
  • Revenue Cycle Management
  • Workflow Management
  • Training & Onboarding
  • Create Learning Path
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Business Priorities

Improve Efficiency and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using AmplifAI.

Other priorities:

  • Acquire Customers
  • Scale Best Practices
  • Improve ROI
  • Shorten Ramp Up Time
  • Increase Sales & Revenue
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AmplifAI Use-Cases and Business Priorities: Customer Satisfaction Data

AmplifAI's features include Bot, Dashboard, and Personalization. and AmplifAI support capabilities include AI Powered, 24/7 Support, Chat Support, etc. also AmplifAI analytics capabilities include Custom Reports, and Analytics.

AmplifAI, SalesScreen, Performyard, Lattice, LogicMonitor Platform, etc., all belong to a category of solutions that help Sales Performance Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

AmplifAI enhances performance and improves people in contact centers. Employee-centric AI is used to support and amplify teams, not replace them.

Popular Business Setting

for AmplifAI

Top Industries

  • Financial Services
  • Consumer Services
  • Automotive

Popular in

AmplifAI is popular in Financial Services, Consumer Services, and Automotive and is widely used by

AmplifAI Customer wins, Customer success stories, Case studies

How can AmplifAI enhance your Coaching process?

How efficiently Does AmplifAI manage your Engagement Management?

How can AmplifAI enhance your Forecasting process?

What Are the key features of AmplifAI for Measuring Customer Satisfaction?

How does AmplifAI address your Performance Management Challenges?

139 buyers and buying teams have used Cuspera to assess how well AmplifAI solved their Sales Performance Management needs. Cuspera uses 316 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Performance Management needs.

The Home Depot - Retail

AmplifAI helped The Home Depot improve agent productivity, customer satisfaction, and revenue. The company used AmplifAI to measure coaching impact and identify key agent behaviors. They saw a 4% inc...rease in agent productivity and a 20% rise in customer satisfaction. Annual revenue increased by $135 million. Agents gained more control over their performance and saw direct results in key metrics.

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Top 5 US financial services company - Financial Services

AmplifAI helped a top 5 US financial services company improve contact center performance. The company faced long handle times, manual coaching, and slow follow-up. AmplifAI's AI-powered platform unif...ied data, gave real-time performance views, and suggested next best coaching actions. Agents in the pilot cut average handle time by 14 seconds and improved NPS by one point. The company saved $380,000 across 300 agents and handled 52,956 more calls a year. Success led to expanding AmplifAI to over 10,000 agents.

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Prescott National Bank - Financial Services

AmplifAI helped Prescott National Bank improve call center performance. The bank used AmplifAI to unify data and automate coaching. Supervisors got a single view of agent performance. Coaching became... more consistent and data-driven. First call resolution improved by 16%. Customer satisfaction increased by 17%. The bank saved $1.4 million by reducing repeat calls.

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Leading Airlines - Travel, Tourism, Hospitality

AmplifAI helped Leading Airlines improve customer service in their contact center. Supervisors struggled with manual data work and inconsistent coaching. AmplifAI automated data collection and coachi...ng prep, giving leaders more time for agent development. The platform unified performance data, standardized coaching, and used AI to suggest next best actions. Results included a 5% reduction in average handle time, a 6% improvement in QA feedback scores, and $140,000 in annual savings from coaching and contact handling. The overall scorecard rose from 98 to 102.

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PREMIER Bankcard - Financial Services

AmplifAI helped PREMIER Bankcard improve collector performance and productivity. The company struggled to meet collections goals and supervisors spent too much time on manual data analysis. AmplifAI'...s AI-driven performance enablement platform gave leaders better visibility and coaching tools. Collection dollars per hour increased by 3.4 points, adding $5.8 million in annualized collections. Sites using AmplifAI outperformed others, with 11.6 points versus 8.2 points in DPH.

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Thrasio - Consumer Goods

AmplifAI helped Thrasio improve customer service for over 190 brands. Thrasio faced challenges with manual reporting and inconsistent agent coaching. AmplifAI's AI-driven platform automated performan...ce tracking and enabled targeted coaching. Thrasio saw a 600% increase in coaching sessions. First response time dropped by 71%. Issue resolution became 58% faster. Thrasio now delivers better support and higher productivity across its teams.

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Performance Transparency

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Peers used AmplifAI for coaching and engagement management

AmplifAI Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.47/5 ★

Read Reviews (17)
Custom Reports

4.57/5 ★

Read Reviews (34)
Analytics

4.24/5 ★

Read Reviews (18)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.47/5 ★

Read Reviews (17)
Custom Reports

4.57/5 ★

Read Reviews (34)
Analytics

4.24/5 ★

Read Reviews (18)

Software Failure Risk Guidance

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for AmplifAI

Overall Risk Meter

Low Medium High

Top Failure Risks for AmplifAI

AmplifAI Solutions News

Product

Shield Announces Availability of Advanced AmplifAI Suite in the New AWS Marketplace AI Agents and Tools Category - The Joplin Globe

Shield has announced the availability of the AmplifAI suite in the new AI Agents and Tools category on AWS Marketplace. This allows customers to easily discover, buy, and deploy AI agent solutions, including Shield AmplifAI, through their AWS accounts, enhancing AI agent and workflow development.

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AmplifAI Solutions Profile

Company Name

AmplifAI Solutions

Company Website

https://www.amplifai.com/

HQ Location

101 W Renner Rd #180, Richardson, Texas 75082, US

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