Arkis Overview
InProd enhances Genesys Cloud environments by offering precise configuration management. This platform supports daily operations by ensuring consistent and accurate setup of contact center configurations. Businesses gain from reduced errors and downtime, leading to improved customer interactions. InProd's capabilities streamline the management of complex configurations, making it easier for sales teams to focus on coaching and performance improvement. The platform's integration with Genesys Cloud ensures seamless updates and changes, minimizing disruptions and maintaining operational efficiency.
Use Cases
Customers recommend Coaching, Knowledge Management, Lead Qualification: Behavioural, as the business use cases that they have been most satisfied with while using Arkis.
Arkis Use-Cases and Business Priorities: Customer Satisfaction Data
Peer review evidence (same sources as the product rating summary)
"...Features include Dashboard Reporting, Learning Management, One-on-One coaching, and Knowledge Management. ..." Agent Optimization
"...Designed to elevate agent performance to the next level via Coaching, Knowledge Management, Gamification and eLearning...." Agent Optimization
"...Arkis is a cloud-based Agent Performance Enhancer suite that enables the contact center to focus on behaviors that lead to better results...." Agent Optimization
Arkis, belong to a category of solutions that help Sales Coaching. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Arkis optimizes CX workforce in modern contact centers with a cloud-based platform. Features include dashboard reporting, Learning Management, Coaching session management, and Knowledge Management.
Arkis Customer wins, Customer success stories, Case studies
How can Arkis enhance your Coaching process?
Arkis Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (4) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (4) |
Software Failure Risk Guidance
?for Arkis
Top Failure Risks for Arkis
InProd Solutions News
Genesys Cloud CI/CD Pipeline with GitLab CI and InProd
InProd has introduced a GitLab CI/CD template for Genesys Cloud, enhancing configuration management. This template streamlines deployment through validation, auditing, and rollback features. It integrates GitLab's workflow capabilities with InProd's Genesys Cloud-specific tools, offering a reliable path from configuration change to production. This solution supports DevOps automation and complements existing Genesys Cloud tools like CX as Code.
Genesys Cloud CI/CD with GitHub Actions and InProd
InProd has introduced the InProd Run Changesets GitHub Marketplace action, enabling seamless CI/CD for Genesys Cloud configurations. This tool integrates with GitHub Actions to manage configuration changes as code, offering features like changeset validation, environment targeting, and rollback capabilities. It enhances deployment governance and complements existing tools like Genesys Cloud CX as Code and Terraform.
Genesys Cloud CI/CD Pipeline with Jenkins and InProd
InProd integrates with Jenkins to enhance Genesys Cloud CI/CD pipelines. This collaboration allows for controlled deployment of contact center configurations using InProd changesets, ensuring validation, audit history, and rollback support. Jenkins orchestrates the release process, while InProd manages Genesys Cloud-specific configurations, making deployments safer and more efficient.
Genesys Configuration Management with InProd Changesets
InProd introduces Changesets for Genesys configuration management, enabling efficient deployment across environments. Changesets package configuration updates into reusable units, allowing automated deployment, rollback, and auditing. Key features include Simulate Run, declarative mode, and CI/CD integration. This approach reduces operational risk and enhances control in contact center operations.
InProd Solutions Profile
Company Name
InProd Solutions
Company Website
https://www.inprod.io/HQ Location
Level 1, 520 Bourke street, Melbourne, Victoria 3000, AU
Employees
1-10
Social
Financials
PRIVATE
