Awaken Conversations Overview
Awaken-conversations utilizes speech analytics software to transcribe and analyze phone calls. This technology provides valuable insights, transforming contact center operations.
Here's the scoop on Awaken Conversations! We've gathered over 97 insights from folks who use it, and know it inside out—from peer reviews to customer testimonials and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Awaken Conversations, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Awaken Conversations is right for your needs? Our Cuspera AI engine can evaluate how Awaken Conversations fits your specific business needs, industry, and context. Get your personalized assessment report today.
Awaken Conversations supports business activities such as:
- Call Recording
- Call Transcription
- Call Analytics
- Proposal & Quote Management
- Contract Management
Awaken Conversations can help you with many business goals, such as Enhance Customer Relationships, Improve Efficiency, and Increase Sales & Revenue. It can help manage these activities if you use Phone Calls for these needs.
Awaken Conversations Reviews
11 buyers and buying teams have used Cuspera to assess how well Awaken Conversations solved their Contact Center Software needs. Cuspera uses 97 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Business Priorities
Enhance Customer Relationships and Improve Efficiency are the most popular business priorities peers achieved using Awaken Conversations.
Use Cases
Peers recommend Call Recording , Call Transcription , Call Analytics , as the business use cases that they have been most satisfied while using Awaken Conversations.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Call Recording with Phone Calls |
3.87/5 ★ |
"...Upload or stream your call recordings to your secure area with information about the call, such as unique call ID, Agent Name, Team or campaign, call start time and duration...." Speech Analytics Software for Contact Centres |
| Call Transcription with Phone Calls |
3.72/5 ★ |
"...Speech transcription Phone call transcription with seeded words, acronyms, names and fuzzy text search & Identification of disclosures and key terms / phrases...." Speech Analytics Software for Contact Centres |
| Call Analytics with Phone Calls |
3.16/5 ★ |
"...Analysis of the call including tempo, amplitude, pitch, tone and non-verbal communication. ..." Speech Analytics Software for Contact Centres |
| PEER EXPERIENCES | |
|---|---|
| Call Recording with Phone Calls |
3.87/5 ★ |
"...Upload or stream your call recordings to your secure area with information about the call, such as unique call ID, Agent Name, Team or campaign, call start time and duration...." Speech Analytics Software for Contact Centres |
|
| Call Transcription with Phone Calls |
3.72/5 ★ |
"...Speech transcription Phone call transcription with seeded words, acronyms, names and fuzzy text search & Identification of disclosures and key terms / phrases...." Speech Analytics Software for Contact Centres |
|
| Call Analytics with Phone Calls |
3.16/5 ★ |
"...Analysis of the call including tempo, amplitude, pitch, tone and non-verbal communication. ..." Speech Analytics Software for Contact Centres |
|
Customer Stories
NHS Test & Trace (British Government) - Government Administration
Read more →STARS Vigilant Emergency Communications Centre - Government Crisis Management
Read more →a global claims handler - Insurance
Read more →Aquarius - Business Process Outsourcing (BPO)
Read more →Aquarius Contact Centres - Consumer Services
Read more →STARS - Hospital & Health Care
Read more →
IT and Other Capabilities
for Awaken Conversations
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (8) |
| Data Export | Read Reviews (6) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (8) |
| Data Export | Read Reviews (6) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (5) |
| Phone Support | Read Reviews (2) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (5) |
| Phone Support | Read Reviews (2) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (8) |
| Analytics | Read Reviews (28) |
| Custom Reports | Read Reviews (14) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (8) |
| Analytics | Read Reviews (28) |
| Custom Reports | Read Reviews (14) |
Software Failure Risk Guidance
?for Awaken Conversations
Top Failure Risks for Awaken Conversations
Vendor Profile Details
Company Name
Awaken Intelligence Limited
Company Website
https://www.awaken.io/HQ Location
68 Basepoint, The Havens, Ransomes Europark, Ipswich, IP3 9BF
Employees
11-50
Social
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