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Awaken Scripting: Reviews, Testimonials and Expert Opinions

4.0 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(18)

Call Centre Scripting Software

Failure Risk for Awaken Scripting ?

Awaken Scripting Overview

Awaken-scripting automates workflows by integrating various tools and services. Complex tasks are simplified, enhancing productivity and efficiency.

Here's the scoop on Awaken Scripting! We've gathered over 18 insights from folks who use it, and know it inside out—from peer reviews to customer testimonials and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Awaken Scripting, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Awaken Scripting is right for your needs? Our Cuspera AI engine can evaluate how Awaken Scripting fits your specific business needs, industry, and context. Get your personalized assessment report today.

Awaken Scripting supports business activities such as:

Workflow Management
Engagement Management
Helpdesk Management
Proposal & Quote Management

It can help manage these activities if you use Phone Calls for these needs.

Awaken Scripting Reviews

11 buyers and buying teams have used Cuspera to assess how well Awaken Scripting solved their Contact Center Software needs. Cuspera uses 18 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Use Cases

Peers recommend Workflow Management , Engagement Management , Helpdesk Management , as the business use cases that they have been most satisfied while using Awaken Scripting.

See all use cases

Case Studies

COMPANY	CASE STUDIES
NHS Test & Trace (British Government)	CASE STUDY NHS Test & Trace (British Government) Awaken Intelligent Agent helped NHS Test & Trace during the Covid-19 pandemic. The challenge was to onboard 20,000 new homeworking agents quickly and link multiple legacy systems. The solution provided real-time agent guidance and dynamic scripting, meeting strict government regulations. The platfo...rm enabled 241,000 script runs per day, supporting agents with no prior contact centre experience. This improved call handling and supported the UK's public health response. Read More
Aquarius	CASE STUDY Aquarius Awaken Intelligent Agent helped Aquarius improve customer service. Aquarius needed to support remote agents and handle many customer queries. Awaken's solution let them create over 300 scripts daily and share customer data quickly. This made it easier to meet SLAs and resolve issues fast. Aquarius ...saw smoother operations and better customer support with Awaken. Read More
a global claims handler	CASE STUDY a global claims handler Awaken's Dynamic Agent Guidance Solution helped a global claims handler in the insurance industry. The company replaced its legacy system, letting non-technical teams update scripts for claims calls. This made it easier for agents to capture details and meet compliance standards. The solution reduc...ed call time by 30% and upskilled agents 70% faster. Managers also used Conversational Analytics to check compliance and improve the customer journey. Read More

Based on peer insights

Cuspera recommends Awaken Scripting for

	Use Cases	Workflow Management , Engagement Management , Helpdesk Management
	Medium	Phone Calls

IT and Other Capabilities

for Awaken Scripting

Low
Medium
High

CAPABILITIES (DATA)	RATINGS AND REVIEWS
Data Import	3.17/5 ★ Read Reviews (2)

CAPABILITIES (DATA)	RATINGS AND REVIEWS
Data Import	3.17/5 ★ Read Reviews (2)

CAPABILITIES (SUPPORT)	RATINGS AND REVIEWS
24/7 Support	3.44/5 ★ Read Reviews (3)
Phone Support	3.08/5 ★ Read Reviews (1)

CAPABILITIES (SUPPORT)	RATINGS AND REVIEWS
24/7 Support	3.44/5 ★ Read Reviews (3)
Phone Support	3.08/5 ★ Read Reviews (1)

CAPABILITIES (OTHER)	RATINGS AND REVIEWS
Custom Reports	3.17/5 ★ Read Reviews (2)
Analytics	2.94/5 ★ Read Reviews (1)

CAPABILITIES (OTHER)	RATINGS AND REVIEWS
Custom Reports	3.17/5 ★ Read Reviews (2)
Analytics	2.94/5 ★ Read Reviews (1)

Software Failure Risk Guidance

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for Awaken Scripting

Top Failure Risks for Awaken Scripting

Vendor Profile Details

Company Name

Awaken Intelligence Limited

Company Website

https://www.awaken.io/

HQ Location

68 Basepoint, The Havens, Ransomes Europark, Ipswich, IP3 9BF

Employees

11-50

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