Balto Overview
Balto guides call center agents with real-time insights and scores calls. Conversations are analyzed and successful strategies are scaled.
Use Cases
Customers recommend Sales Coaching, Sales Call Management, Contact Center Performance Management, as the business use cases that they have been most satisfied with while using Balto.
Business Priorities
Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Balto.
Balto Use-Cases and Business Priorities: Customer Satisfaction Data
Balto works with different mediums / channels such as Phone Calls, and Chat,
Balto's features include Alerts: Popups & Notifications, Dashboard, Recording, etc.
Reviews
"Balto brings accountability straight to the face of the agent. Whenever we make changes to our scripting every single agent has that on screen immediately." - Martin To
Balto, Wingman, etc., all belong to a category of solutions that help Sales Coaching. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Balto
Top Industries
- Oil & Energy
- Financial Services
- Manufacturing
Popular in
- Mid Market
- Small Business
- Enterprise
Balto is popular in Oil & Energy, Financial Services, and Manufacturing and is widely used by Mid Market, Small Business, and Enterprise.
Comprehensive Insights on Balto Use Cases
How does Balto facilitate Sales Coaching?
How does Balto address your Sales Call Management Challenges?
What solutions does Balto provide for Contact Center Performance Management?
What benefits does Balto offer for Onboarding?
How can Balto enhance your Customer Feedback Management process?
12+ more Business Use Cases
42 buyers and buying teams have used Cuspera to assess how well Balto solved their Sales Coaching needs. Cuspera uses 432 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Coaching needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Balto brings accountability straight to the face of the agent. Whenever we make changes to our scripting every single agent has that on screen immediately. Testimonial By Martin To |
|
|
Balto works like a coach on your shoulder. It is an extremely helpful and wonderful tool to use. Overall, the more I'm getting into it, the more excited I am about using it as a manager. Testimonial By Rich Ackerman |
|
|
The most amazing thing to me about Balto is the immediate impact it had on our daily production and revenue. It was like flipping a switch, literally. A lot of our collectors in our daily immediate payment totals escalated by 75%. It's the most exciting new product that I've seen in the industry in... years, and I can't wait to see what's next with Balto. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Martin To Sales Development Manager American Homes 4 Rent |
Balto brings accountability straight to the face of the agent. Whenever we make changes to our scripting every single agent has that on screen immediately. Testimonial By Martin To |
|
Rich Ackerman Operations Analyst MRS |
Balto works like a coach on your shoulder. It is an extremely helpful and wonderful tool to use. Overall, the more I'm getting into it, the more excited I am about using it as a manager. Testimonial By Rich Ackerman |
|
Roger Weiss President CACi |
The most amazing thing to me about Balto is the immediate impact it had on our daily production and revenue. It was like flipping a switch, literally. A lot of our collectors in our daily immediate payment totals escalated by 75%. It's the most exciting new product that I've seen in the industry in... years, and I can't wait to see what's next with Balto. |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
Hospital & Health Care
|
Hospital & Health Care |
CASE STUDY Gonzaba Medical GroupRead More |
|
Hospital & Health Care
|
Hospital & Health Care |
CASE STUDY Gonzaba Medical GroupRead More |
Video
Balto: AI-Powered Contact Center at Your Fingertips
Peers used Balto for sales coaching and sales call management
Balto Competitors
Balto Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (17) |
| Analytics | Read Reviews (26) |
| Custom Reports | Read Reviews (38) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (17) |
| Analytics | Read Reviews (26) |
| Custom Reports | Read Reviews (38) |
Software Failure Risk Guidance
?for Balto
Overall Risk Meter
Top Failure Risks for Balto
Balto Profile
Company Name
Balto
Company Website
https://balto.ai/HQ Location
Employees
11-50
Social
Financials
SERIES B
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