Barantum CRM Overview

Barantum's CRM solution offers an integrated platform combining CRM, chat, and call center functionalities. This tool is tailored for businesses aiming to enhance sales and customer service. The software supports business growth by providing a comprehensive suite of features that streamline communication and operational workflows. Unique to Barantum is its inclusion of WhatsApp API, which facilitates direct and efficient customer interaction, a critical advantage in markets where WhatsApp is a primary communication channel. This integration allows businesses to manage customer relations and inquiries seamlessly, contributing to improved digital engagement and customer satisfaction.

Use Cases

Customers recommend Helpdesk Management, Onboarding, Contact List Management, as the business use cases that they have been most satisfied with while using Barantum CRM.

Other use cases:

  • Social Media Analytics
  • Collaboration
  • Pipeline Management
  • Conversion Management
  • Lead Qualification
  • Deal Management
  • Promotion Management
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Business Priorities

Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Barantum CRM.

Other priorities:

  • Acquire Customers
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Barantum CRM Use-Cases and Business Priorities: Customer Satisfaction Data

Barantum CRM works with different mediums / channels such as Phone Calls. and Chat.

Reviews

"...Cloud-based platform for businesses that provides solutions for the management of CRM and call center operations...." Peer review from Barantum

Barantum CRM, belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Barantum-CRM adalah aplikasi CRM terbaik di Indonesia untuk manajemen sales dan penjualan bisnis. Fitur lengkap dan kemudahan penggunaan menjadi keunggulannya.

Popular Business Setting

for Barantum CRM

Top Industries

  • Internet
  • Real Estate
  • Media Production

Popular in

  • Small Business

Barantum CRM is popular in Internet, Real Estate, and Media Production and is widely used by Small Business,

Comprehensive Insights on Barantum CRM Use Cases

How can Barantum CRM enhance your Helpdesk Management process?

How does Barantum CRM facilitate Contact List Management?

What solutions does Barantum CRM provide for Collaboration?

Case Studies

Health, Wellness and Fitness

CASE STUDY VIVA Apotek

Barantum's omnichannel CRM helped VIVA Apotek reach 1 million members across 100 stores in Indonesia. Before Barantum, VIVA Apotek struggled to communicate with their large customer base. With Barant...um, they used WhatsApp and other channels to send messages and manage chats in one system. The WhatsApp bot enabled doctor consultations and customer service options. Only two admins now handle all chats, boosting team efficiency by 20-30%. VIVA Apotek saw faster promotions and higher customer satisfaction with Barantum.

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Education

CASE STUDY Wall Street English (WSE)

Barantum Omnichannel helped Wall Street English respond to incoming chats 30% faster. WSE needed a way to manage high message volumes and improve customer service. Barantum integrated all messages in...to one platform, making it easier for the team to reply quickly. The system is simple to use and helps managers monitor team activity. WSE also praised Barantum's fast support, with response times under 10 minutes on weekdays.

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Manufacturing

CASE STUDY Waterco

Barantum CRM helped Waterco manage sales reports more easily. Before Barantum, Waterco used manual methods like Excel and Word. With Barantum CRM, the team can make and check reports in real time. Ma...nagers can track team KPIs and sales performance daily, weekly, and monthly. Waterco found Barantum easy to use and the support team very responsive. The system improved business efficiency and reporting for Waterco.

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Education

CASE STUDY Universitas Muhammadiyah Ponorogo (UMPO)

Barantum helped Universitas Muhammadiyah Ponorogo (UMPO) improve team productivity by 70-75%. UMPO used Barantum's WhatsApp Centang Hijau to verify their official WhatsApp account. The system made it... easy to move contact data and send messages in bulk. Staff could monitor message delivery and reduce the risk of account blocks. Barantum's user-friendly features made daily work faster and simpler for the UMPO team.

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Retail

CASE STUDY Hi Steel

Barantum CRM helped Hi Steel improve team efficiency by up to 90%. Hi Steel faced challenges building customer trust on WhatsApp due to lack of verification. Barantum's omnichannel system enabled Wha...tsApp verification and provided real-time analytics. The team now monitors daily chats, follows up with one click, and manages communication more professionally. Barantum's tools made Hi Steel's operations 80% more efficient.

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Retail

CASE STUDY Hi Steel

Barantum CRM helped Hi Steel improve team performance and customer trust. Hi Steel used Barantum's omnichannel system to get WhatsApp's verified blue checkmark. The system made communication more cre...dible and professional. Barantum's analytics and real-time reporting let Hi Steel track daily chats and team performance. The team saw up to 90% faster efficiency and a 70% increase in performance. Customer service became more organized and follow-ups were much quicker.

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Barantum CRM Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.58/5 ★

Read Reviews (8)
Analytics

4.29/5 ★

Read Reviews (7)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.58/5 ★

Read Reviews (8)
Analytics

4.29/5 ★

Read Reviews (7)

Software Failure Risk Guidance

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for Barantum CRM

Top Failure Risks for Barantum CRM

PT. Barantum Teknologi Digital Profile

Company Name

PT. Barantum Teknologi Digital

Company Website

https://www.barantum.com

HQ Location

Jln. Daan Mogot 1 Blok B No. 8 Grogol, Jakarta Barat, 11470

Employees

51-200

Social

Facebook Linkedin Twitter

Financials

NA