Barantum CRM Overview

Barantum's CRM solution offers an integrated platform combining CRM, chat, and call center functionalities. This tool is tailored for businesses aiming to enhance sales and customer service. The software supports business growth by providing a comprehensive suite of features that streamline communication and operational workflows. Unique to Barantum is its inclusion of WhatsApp API, which facilitates direct and efficient customer interaction, a critical advantage in markets where WhatsApp is a primary communication channel. This integration allows businesses to manage customer relations and inquiries seamlessly, contributing to improved digital engagement and customer satisfaction.

Use Cases

Customers recommend Helpdesk Management, Onboarding, Contact List Management, as the business use cases that they have been most satisfied with while using Barantum CRM.

Other use cases:

  • Social Media Analytics
  • Collaboration
  • Pipeline Management
  • Conversion Management
  • Lead Qualification
  • Deal Management
  • Promotion Management
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Business Priorities

Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Barantum CRM.

Other priorities:

  • Acquire Customers
See all business priorities See less business priorities

Barantum CRM Use-Cases and Business Priorities: Customer Satisfaction Data

Barantum CRM works with different mediums / channels such as Phone Calls. and Chat.

Reviews

"...Cloud-based platform for businesses that provides solutions for the management of CRM and call center operations...." Peer review from Barantum

Peer review evidence (same sources as the product rating summary)

"...Barantum Call Center Empower your support team to work together and resolve customer issues faster...." Barantum | Simple Customer Engagement Software | Barantum CRM, Barantum Call Center
"...Online Training Tanpa Batas...." Aplikasi CRM Penjualan Terbaik Untuk Bisnis Anda
"Barantum Omnichannel helped Wall Street English respond to incoming chats 30% faster. WSE needed a way to manage high message volumes and improve customer service. Barantum integrated all messages into one platform, making it easier for the team to reply quickly. The system is simple to use and helps managers monitor team activity. WSE also praised Barantum's fast support, with response times under 10 minutes on weekdays." https://www.barantum.com/id/case-study/wall-street-english

Barantum CRM, belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Barantum-CRM adalah aplikasi CRM terbaik di Indonesia untuk manajemen sales dan penjualan bisnis. Fitur lengkap dan kemudahan penggunaan menjadi keunggulannya.

Popular Business Setting

for Barantum CRM

Top Industries

  • Internet
  • Real Estate
  • Media Production

Popular in

  • Small Business

Barantum CRM is popular in Internet, Real Estate, and Media Production and is widely used by Small Business,

Barantum CRM Customer wins, Customer success stories, Case studies

What solutions does Barantum CRM provide for Helpdesk Management?

What benefits does Barantum CRM offer for Contact List Management?

How does Barantum CRM address your Collaboration Challenges?

 

Tada - Information Technology And Services - Medium

Jakarta, Indonesia

Barantum CRM helped Tada structure 85% of its complaint handling. Tada, a loyalty and rewards platform, faced challenges with separate systems and manual chat management. By centralizing all communic...ation channels into Barantum, Tada improved efficiency and reporting. The integrated ticketing system made daily operations faster and more organized. Tada now manages chats from WhatsApp, email, and more in one place.

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Parto.id - Retail - Small

Barantum Omnichannel helped Parto.id automate customer communication, boosting efficiency by 80%. Before Barantum, Parto.id struggled with manual processes and unstable APIs. The solution unified Ins...tagram, Facebook, and WhatsApp messaging in one dashboard. Automated campaigns and interactive WhatsApp templates sped up customer response. Real-time reporting improved follow-up and campaign effectiveness.

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PKS (Partai Keadilan Sejahtera) - Political Organization - Large

Barantum CRM, Omnichannel, and Call Center helped PKS speed up public service by 90%. PKS used Barantum to connect with citizens across Indonesia through phone, chat, and digital channels. The system... made reporting and evaluation easier with weekly and monthly reports. PKS reduced call costs and improved response times for member and public inquiries. Citizens now get fast answers and services without visiting PKS offices.

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Indopaket - Transportation/Trucking/Railroad - Large

Barantum CRM helped Indopaket speed up customer response by 98%. Before Barantum, Indopaket handled complaints manually and took over 5 hours to respond. With Barantum, all customer service activitie...s are now managed in one system. The team now responds in under one hour. Barantum's features improved complaint tracking, team performance, and operational efficiency.

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FKS Multi Agro - Retail - Large

Barantum CRM helped FKS Multi Agro boost team productivity by 70%. The retail distributor switched from their old call center system to Barantum for better efficiency and features. The new CRM and ca...ll center solution made communication faster and easier for agents. Technical issues dropped, and customer service improved. The team found the system easy to use and support was quick to respond.

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SF Express - Transportation/Trucking/Railroad - Large

Barantum helped SF Express boost package confirmation efficiency by 80%. Before Barantum, SF Express used manual WhatsApp broadcasts, leading to blocked accounts and slow data handling. With Barantum...'s integrated WhatsApp API and automated data features, communication became faster and more reliable. The team now sends mass messages without risk and pulls reports quickly. Customer service from Barantum is fast and affordable, making operations smoother for SF Express.

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Barantum CRM Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.58/5 ★

Read Reviews (8)
Analytics

4.29/5 ★

Read Reviews (7)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.58/5 ★

Read Reviews (8)
Analytics

4.29/5 ★

Read Reviews (7)

Software Failure Risk Guidance

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for Barantum CRM

Top Failure Risks for Barantum CRM

PT. Barantum Teknologi Digital Profile

Company Name

PT. Barantum Teknologi Digital

Company Website

https://www.barantum.com

HQ Location

Jln. Daan Mogot 1 Blok B No. 8 Grogol, Jakarta Barat, 11470

Employees

51-200

Social

Facebook Linkedin Twitter

Financials

NA