Batch: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Batch
Brand: Batch
Rating: 4.08 (204 reviews)

4.08 5

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Mobile Engagement Platform for better communication with your mobile customers

Batch Overview

Batch addresses the challenge of fragmented customer communication by offering a unified Customer Engagement Platform (CEP). It integrates email, SMS, push notifications, and marketing automation into a single interface. This platform enables CRM teams to execute campaigns across multiple channels efficiently, ensuring consistent messaging and engagement. Batch's solution is tailored for marketers who need to manage large-scale user interactions without sacrificing speed or scalability. The platform's dashboard is a daily tool for thousands of marketers, facilitating seamless omnichannel strategies and enhancing customer experiences.

Use Cases

Customers recommend Engagement Management, Identify Target Customers, Communication Management, as the business use cases that they have been most satisfied with while using Batch.

Other use cases:

Personalized Marketing
Relationship Marketing
Digital Marketing
Helpdesk Management

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Business Priorities

Enhance Customer Relationships and Enter New Markets Internationally Or Locally are the most popular business priorities that customers and associates have achieved using Batch.

Other priorities:

Scale Best Practices
Increase Sales & Revenue
Improve Internal Communications
Acquire Customers

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Batch Use-Cases and Business Priorities: Customer Satisfaction Data

Batch works with different mediums / channels such as Mobile. Website. Offline etc.

Batch's features include Alerts: Popups & Notifications, Personalization, and Dashboard. and Batch support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also Batch analytics capabilities include Custom Reports, and Analytics.

Reviews

"I'm not one to endorse providers easily, yet we were very happy to use Batch for push notifications at Vestiaire Collective." - Alexandre Cognard

Batch, belong to a category of solutions that help Mobile Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Batch optimizes CRM strategies with a 360° customer engagement platform. User experience is enhanced across all mobile channels.

Comprehensive Insights on Batch Use Cases

How does Batch facilitate Engagement Management?

Why is Batch the best choice for Identify Target Customers?

How efficiently Does Batch manage your Communication Management?

9 buyers and buying teams have used Cuspera to assess how well Batch solved their Mobile Marketing needs. Cuspera uses 204 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Mobile Marketing needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Alexandre Cognard Co-founder Vestiaire Collective	I'm not one to endorse providers easily, yet we were very happy to use Batch for push notifications at Vestiaire Collective. Testimonial By Alexandre Cognard
Kévin Py Developer Wax Interactive	@Batch is very easy to understand. 5 minutes of work, and the notifications are sent on my test app. So Easy. Testimonial By Kévin Py
Edouard Morhange Managing Director Epicery (Monoprix)	Very happy with Batch. A great mobile CRM platform that lets us boost in-app sales by +18%. Testimonial By Edouard Morhange

CUSTOMERS	TESTIMONIALS
Alexandre Cognard Co-founder Vestiaire Collective	I'm not one to endorse providers easily, yet we were very happy to use Batch for push notifications at Vestiaire Collective. Testimonial By Alexandre Cognard
Kévin Py Developer Wax Interactive	@Batch is very easy to understand. 5 minutes of work, and the notifications are sent on my test app. So Easy. Testimonial By Kévin Py
Edouard Morhange Managing Director Epicery (Monoprix)	Very happy with Batch. A great mobile CRM platform that lets us boost in-app sales by +18%. Testimonial By Edouard Morhange

Case Studies

Human Resources

CASE STUDY Gojob

Batch’s Customer Engagement Platform helped Gojob switch from a legacy CRM in just 6 weeks. Gojob modernized data flows and let their CRM team focus on marketing, not tech issues. They unified all ch...annels in one tool and improved the brand experience. The team managed channel costs better and maximized ROI. Batch’s platform offered easy integration, a user-friendly interface, and strong customer support.

Retail

CASE STUDY Potager City

Batch helped Potager City migrate from a legacy CRM to its Customer Engagement Platform in under two months. The switch let Potager City streamline operations and boost campaign performance. The team... combined several tools into one platform. They chose Batch for its email and push expertise, modern design, and omnichannel features. Potager City saw 600% ROI and created campaigns three times faster.

Consumer Goods

CASE STUDY Lalalab

Batch helps Lalalab manage marketing pressure and improve channel complementarity. Lalalab uses Batch for email, push notifications, and in-app messages. The company runs onboarding, abandoned cart, ...and post-purchase campaigns. Personalized campaigns increase customer lifetime value. Batch delivers 600% ROI and 3x faster campaign creation for Lalalab.

Food & Beverages

CASE STUDY Refectory

Batch helped Refectory launch an omnichannel loyalty program. Refectory wanted to boost retention, increase opt-in rates, and collect better customer data. Batch unified customer data and enabled ema...il, push, and SMS campaigns. The CRM team migrated all campaigns in 2 weeks and can now launch scenarios in under an hour. Results include 63% of active users enrolled, a 74.9% opt-in rate (up from 50%), and a 2.3% reduction in churn in one year.

Media Production

CASE STUDY Le Monde

Batch helps Le Monde boost subscriber loyalty and attract new readers. The Le Monde app keeps users engaged, especially on mobile. Batch sends 320,000 notifications per second during major events. Me...dia clients see 10% of their traffic from Batch notifications. Le Monde increased new subscriptions by 41% in March 2022 using in-app campaigns.

Retail

CASE STUDY 24S (LVMH)

Batch helped 24S (LVMH) improve app revenue. The CRM platform enabled personalized marketing and better customer engagement. 24S saw an extra €150 average basket on the app. The more users on the app..., the better the results. Batch supports luxury brands with GDPR-compliant, easy-to-use tools.