Batch Overview

Batch addresses the challenge of fragmented customer communication by offering a unified Customer Engagement Platform (CEP). It integrates email, SMS, push notifications, and marketing automation into a single interface. This platform enables CRM teams to execute campaigns across multiple channels efficiently, ensuring consistent messaging and engagement. Batch's solution is tailored for marketers who need to manage large-scale user interactions without sacrificing speed or scalability. The platform's dashboard is a daily tool for thousands of marketers, facilitating seamless omnichannel strategies and enhancing customer experiences.

Use Cases

Customers recommend Engagement Management, Identify Target Customers, Communication Management, as the business use cases that they have been most satisfied with while using Batch.

Other use cases:

  • Personalized Marketing
  • Relationship Marketing
  • Digital Marketing
  • Helpdesk Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Enter New Markets Internationally Or Locally are the most popular business priorities that customers and associates have achieved using Batch.

Other priorities:

  • Scale Best Practices
  • Increase Sales & Revenue
  • Improve Internal Communications
  • Acquire Customers
See all business priorities See less business priorities

Batch Use-Cases and Business Priorities: Customer Satisfaction Data

Batch works with different mediums / channels such as Mobile. Website. Offline etc.

Batch's features include Alerts: Popups & Notifications, Personalization, and Dashboard. and Batch support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also Batch analytics capabilities include Custom Reports, and Analytics.

Reviews

"Very happy with Batch. A great mobile CRM platform that lets us boost in-app sales by +18%." - Edouard Morhange

Batch, belong to a category of solutions that help Mobile Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Batch optimizes CRM strategies with a 360° customer engagement platform. User experience is enhanced across all mobile channels.

Batch Customer wins, Customer success stories, Case studies

What benefits does Batch offer for Engagement Management?

How can Batch enhance your Identify Target Customers process?

How can Batch enhance your Communication Management process?

9 buyers and buying teams have used Cuspera to assess how well Batch solved their Mobile Marketing needs. Cuspera uses 204 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Mobile Marketing needs.

CUSTOMERS TESTIMONIALS
Batch testimonial

Edouard Morhange

Managing Director

Epicery (Monoprix)
Very happy with Batch. A great mobile CRM platform that lets us boost in-app sales by +18%. Testimonial By Edouard Morhange
Batch testimonial

Kévin Py

Developer

Wax Interactive
@Batch is very easy to understand. 5 minutes of work, and the notifications are sent on my test app. So Easy. Testimonial By Kévin Py
Batch testimonial

Yan Hascoet

Managing Director

Kapten (Mercedes-Benz)
While Batch has built an amazing tech & CRM platform, their customer support might be what's most impressive with them. Testimonial By Yan Hascoet
CUSTOMERS TESTIMONIALS
Batch testimonial

Edouard Morhange

Managing Director

Epicery (Monoprix)
Very happy with Batch. A great mobile CRM platform that lets us boost in-app sales by +18%. Testimonial By Edouard Morhange
Batch testimonial

Kévin Py

Developer

Wax Interactive
@Batch is very easy to understand. 5 minutes of work, and the notifications are sent on my test app. So Easy. Testimonial By Kévin Py
Batch testimonial

Yan Hascoet

Managing Director

Kapten (Mercedes-Benz)
While Batch has built an amazing tech & CRM platform, their customer support might be what's most impressive with them. Testimonial By Yan Hascoet

Maeva.com - Hospitality - Medium

Batch helped Maeva.com boost sales by 42% in one year with personalized campaigns. The company used omnichannel marketing, including email, SMS, and push notifications. Maeva.com sent 153 targeted ca...mpaigns in 12 months. The average basket size grew by 220 euros since 2019. Over 331,000 direct sales opt-ins were collected in a year, far surpassing previous email registrations.

Read on →

MADSACK’s RND - Media

Batch helped MADSACK’s RND grow digital subscriptions and active fans. RND used Batch to turn anonymous viewers into subscribers. The solution expanded their active fan base and reduced churn. Batch’...s integration with Piano enabled better audience engagement. RND saw faster campaign creation and a 600% ROI. Batch supported personalized customer journeys for RND.

Read on →

Kiabi - Retail

Batch helped Kiabi improve its CRM and digital marketing. Kiabi used Batch for customer recruitment, engagement, and activation. Web push notifications drove 3.3% of website traffic and generated €13...1,000 in direct business. The average conversion rate for these campaigns was 1.3%. Batch supported Kiabi’s goal to boost website traffic and brand awareness.

Read on →

Kaia Health - Health, Wellness And Fitness

Batch helps Kaia Health grow its global userbase with omnichannel customer engagement. Kaia Health uses Batch to send notifications, emails, and in-app messages. The platform keeps all data in one pl...ace for real-time, personalized journeys. Batch meets strict EU healthcare data privacy rules. Kaia Health reports 600% ROI and 3x faster campaign creation.

Read on →

Oscaro - Retail

Oscaro is a leading online auto parts retailer in Europe. They needed to improve how they managed customer data and reached their 5 million customers. Oscaro used Batch to unify their customer data a...nd run campaigns across email, push, and web channels. This helped them send more targeted messages and made their CRM teams more efficient. As a result, they saw a 242% increase in CRM campaigns and engaged 3.5 million customers through omnichannel campaigns.

Read on →

Gojob - Human Resources

Batch’s Customer Engagement Platform helped Gojob switch from a legacy CRM in just 6 weeks. Gojob modernized data flows and let their CRM team focus on marketing, not tech issues. They unified all ch...annels in one tool and improved the brand experience. The team managed channel costs better and maximized ROI. Batch’s platform offered easy integration, a user-friendly interface, and strong customer support.

Read on →
lightning

Peers used Batch for engagement management and identify target customers

Batch Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.77/5 ★

Read Reviews (2)
Custom Reports

4.61/5 ★

Read Reviews (25)
Analytics

4.44/5 ★

Read Reviews (10)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.77/5 ★

Read Reviews (2)
Custom Reports

4.61/5 ★

Read Reviews (25)
Analytics

4.44/5 ★

Read Reviews (10)

Software Failure Risk Guidance

?

for Batch

Overall Risk Meter

Low Medium High

Top Failure Risks for Batch

Batch Profile

Company Name

Batch

Company Website

https://batch.com/

HQ Location

43, Rue Beaubourg, Paris, Île-de-France 75003, FR

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE