Brightpearl Overview

Brightpearl serves as a Retail Operating System tailored for retailers and wholesalers seeking hyper scalability. It automates back-office operations, allowing businesses to reclaim time and focus on growth. In real-world applications, Brightpearl streamlines inventory management, order processing, and customer data handling, reducing manual errors and enhancing efficiency. Retailers using Brightpearl can adapt swiftly to supply chain disruptions and maintain profitability by optimizing resource allocation. The system's integration capabilities ensure businesses can meet customers wherever they shop, whether online or offline. Brightpearl's support infrastructure provides expert guidance, ensuring seamless adoption and ongoing success.

Use Cases

Customers recommend Order Management, Proposal & Quote Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Brightpearl.

Other use cases:

  • Touchpoint Management
  • Products & Pricelist Management
  • Channel Management
  • Account Management
  • Contact List Management
  • Communication Management
  • Campaign Management
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Brightpearl.

Other priorities:

  • Increase Sales & Revenue
  • Improve Digital And Social Presence
  • Improve Internal Communications
  • Scale Best Practices
  • Build Brand Awareness
  • Enter New Markets Internationally Or Locally
  • Improve Consistency
  • Improve Efficiency
  • Improve ROI
  • Increase Customer Life Time Value
  • Grow Market Share
  • Improve Brand Engagement
See all business priorities See less business priorities

Brightpearl Use-Cases and Business Priorities: Customer Satisfaction Data

Brightpearl works with different mediums / channels such as Offline. Point Of Sale. Review Sites etc.

Brightpearl's features include Recording, Personalization, Ticketing, etc. and Brightpearl support capabilities include Chat Support, Email Support, Phone Support, etc. also Brightpearl analytics capabilities include Analytics, and Custom Reports.

Reviews

"We’re now able to synchronize inventory seamlessly and remove hurdles in our picking and packing process, which has resulted in a huge reduction in time spent getting orders out of the door. It means our customers are getting their educational mater...ials faster than ever." - Ahmed Haider

Brightpearl, Openbravo Commerce Cloud, RetailNext, Tagshop, SPS Commerce Analytics, etc., all belong to a category of solutions that help Commerce and Sales. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Brightpearl offers automated order management for retailers, wholesalers, and multichannel brands. Orders from all channels are efficiently processed and managed in one place.

Popular Business Setting

for Brightpearl

Top Industries

  • Retail
  • Wholesale
  • Apparel & Fashion

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Brightpearl is popular in Retail, Wholesale, and Apparel & Fashion and is widely used by Small Business, Mid Market, and Enterprise.

Brightpearl Customer wins, Customer success stories, Case studies

How can Brightpearl enhance your Order Management process?

How can Brightpearl optimize your Proposal & Quote Management Workflow?

How does Brightpearl facilitate Helpdesk Management?

Why is Brightpearl the best choice for Touchpoint Management?

How does Brightpearl address your Products & Pricelist Management Challenges?

11 buyers and buying teams have used Cuspera to assess how well Brightpearl solved their Commerce and Sales needs. Cuspera uses 3197 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Commerce and Sales needs.

CUSTOMERS TESTIMONIALS
Brightpearl testimonial

Ahmed Haider

Zookal
We’re now able to synchronize inventory seamlessly and remove hurdles in our picking and packing process, which has resulted in a huge reduction in time spent getting orders out of the door. It means our customers are getting their educational materials faster than ever. Testimonial By Ahmed Haider
Brightpearl testimonial

Rob Cooper

Fairfax & Favor
We’ve been delivering 99% of orders as next day delivery during the pandemic – with less staff. Brightpearl has been essential to our success. Testimonial By Rob Cooper
Brightpearl testimonial

Andy Lockley

Head Of Ecommerce

Love Shopping Direct
Using Brightpearl allows us to process orders twice as fast as before, giving us the confidence to introduce multiple delivery options, including late next-day delivery services, as we now know that we will be able to fulfill our service promises effectively. Testimonial By Andy Lockley
CUSTOMERS TESTIMONIALS
Brightpearl testimonial

Ahmed Haider

Zookal
We’re now able to synchronize inventory seamlessly and remove hurdles in our picking and packing process, which has resulted in a huge reduction in time spent getting orders out of the door. It means our customers are getting their educational materials faster than ever. Testimonial By Ahmed Haider
Brightpearl testimonial

Rob Cooper

Fairfax & Favor
We’ve been delivering 99% of orders as next day delivery during the pandemic – with less staff. Brightpearl has been essential to our success. Testimonial By Rob Cooper
Brightpearl testimonial

Andy Lockley

Head Of Ecommerce

Love Shopping Direct
Using Brightpearl allows us to process orders twice as fast as before, giving us the confidence to introduce multiple delivery options, including late next-day delivery services, as we now know that we will be able to fulfill our service promises effectively. Testimonial By Andy Lockley

Ambassador Cruise Line - Hospitality

Sage HR helped Ambassador Cruise Line manage HR as their team grew. Before Sage HR, HR tasks like shift scheduling and reporting took a lot of time and were done by hand. With Sage HR, shift scheduli...ng now takes minutes instead of a full day. Sickness reporting is now immediate. The system gives a single source of truth for HR data and strong data protection. Staff and managers find it easy to use and customer support is excellent.

Read more →

Channel Four - Media Production

Sage People helped Channel Four replace nine HR systems with one platform. The broadcaster needed better data to meet diversity targets and support 1,000 employees. Sage People made it easy to report... on diversity, cutting reporting time from weeks to hours. Employees and managers can now self-serve HR data, freeing HR to focus on strategy. The new system improved engagement and made HR processes faster and simpler.

Read more →

J&A Mitchell & Co. Ltd. - Food & Beverages

Sage Intacct helped J&A Mitchell & Co. Ltd. upgrade from manual processes and old software. The company needed better accounting tools to support growth and capital projects. Sage Intacct made report...ing faster, improved accuracy, and simplified inter-company transactions. Bank reconciliations dropped from one day to 20 minutes per entity. Staff roles became clearer and reporting is now easy for the whole group.

Read more →

Museum of the Home - Nonprofit

Sage Intacct helped Museum of the Home move from old, manual systems to a cloud-based platform. The museum can now manage both its charity and retail businesses in one place. Month end close is now 1...–2 weeks faster. Staff have more time for strategic work. Dashboards give better data and help with audits. The system is easy to use and supports ongoing customisation.

Read more →

Phase 3 - Information Technology And Services

Sage Intacct helped Phase 3, a technology services provider, move to cloud-based financial management. Rapid growth made their old system too slow and hard to use. Sage Intacct gave them resource pla...nning, time sheets, dashboards, and bank integration. Automation now saves three days a month on invoicing. Billing is more accurate and credit control is faster. Phase 3 can see project resources clearly and spot missed revenue.

Read more →

SR Veterinary Group - Business Services

Sage for Small Business helped SR Veterinary Group grow from one to two practices. The team used Sage Accounting, Payroll, and HR to save time and improve accuracy. Automation let them focus on plann...ing and better business decisions. The software's simple interface made it easy for non-specialists to use. Sage support was responsive and helpful. Better data quality helped the team make good choices and grow faster than expected.

Read more →

Frequently Asked Questions(FAQ)

for Brightpearl

What is Brightpearl?

Brightpearl is the Retail Operations Platform that puts orders, inventory, financials, POS and CRM in one place. Its a platform for retailers, wholesalers and brands. It helps to enhance customer relationships and increase customer life time value.

Brightpearl gives effective request processing workflows to guarantee that orders from all channels are overseen in one spot and mechanized at every possible opportunity. Its automated order management has all of the features to control the orders across all sales channels, and maintain the customer loyalty and client relationships.

What is Brightpearl used for?

Brightpearl is a Commerce and Sales Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Order Management, Proposal & Quote Management and Helpdesk Management .

What are the top features of Brightpearl?

Recording, Personalization and Ticketing are some of the top features of Brightpearl.

Who uses Brightpearl?

Brightpearl is used by Retail, Wholesale and Apparel & Fashion among other industries.

What are Brightpearl alternatives?

Openbravo Commerce Cloud, RetailNext, Tagshop and SPS Commerce Analytics are popular alternatives for Brightpearl.

Where is Brightpearl located?

Brightpearl is headquartered at Limited North Park Newcastle upon Tyne NE13 9AA.
lightning

Peers used Brightpearl for order management and proposal & quote management

Brightpearl Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.50/5 ★

Read Reviews (4)
Analytics

4.39/5 ★

Read Reviews (104)
Custom Reports

3.32/5 ★

Read Reviews (458)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.50/5 ★

Read Reviews (4)
Analytics

4.39/5 ★

Read Reviews (104)
Custom Reports

3.32/5 ★

Read Reviews (458)

Software Failure Risk Guidance

?

for Brightpearl

Overall Risk Meter

Low Medium High

Top Failure Risks for Brightpearl

Sage Group plc News

Product

Sage Releases Firmware Fix

Sage released a firmware update for its Digital ENDEC model 3644, addressing an issue where alerts were incorrectly displayed in a "severe" color. The update, Rev96-1-P1, corrects this and adds support for Missing and Endangered Persons event codes. It is available for U.S. users and is recommended for installation.

Read more →
Product

MineralTree, Sage Launch Vendor Payments Solution

MineralTree and Sage have launched a joint vendor payments solution, integrating Sage's accounting software with MineralTree's automated accounts payable platform. This collaboration streamlines invoice processing, enhances payment automation, and helps mid-sized businesses improve cash flow management and reduce manual workloads.

Read more →
Partnership

Sage and Tractics Announce Partnership to Deliver a Powerhouse ...

Sage and Tractics have announced a partnership to enhance their offerings.

Read more →
Partnership

Sage and Tractics Announce Partnership to Deliver a Powerhouse Cloud Solution for Heavy Civil Contractors - Yahoo Finance

Sage and Tractics are partnering to offer a cloud solution for heavy civil contractors.

Read more →

Sage Group plc Profile

Company Name

Sage Group plc

Company Website

https://www.sage.com/en-gb/

Year Founded

2002

HQ Location

Limited North Park Newcastle upon Tyne NE13 9AA

Employees

10001+

Social

Facebook Linkedin Twitter

Financials

M&A