BT Cloud Contact Center Overview
BT-Cloud-Contact-Center offers customer experience solutions. Leadership, partnerships, news, and experience centers are detailed in "About Us."
Use Cases
Customers recommend Engagement Management, Sales Call Management, Contact List Management, as the business use cases that they have been most satisfied with while using BT Cloud Contact Center.
Business Priorities
Enter New Markets Internationally Or Locally and Acquire Customers are the most popular business priorities that customers and associates have achieved using BT Cloud Contact Center.
BT Cloud Contact Center Use-Cases and Business Priorities: Customer Satisfaction Data
BT Cloud Contact Center works with different mediums / channels such as Phone Calls.
BT Cloud Contact Center's features include Personalization. and BT Cloud Contact Center support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also BT Cloud Contact Center analytics capabilities include Analytics, and Custom Reports.
Reviews
"...Boost customer satisfaction: Customers will appreciate having different ways to get in touch with you, and intelligent routing puts them through to the right person when they call first time, every time...." Peer review
BT Cloud Contact Center, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for BT Cloud Contact Center
Top Industries
- Financial Services
- Consumer Goods
Popular in
- Enterprise
- Mid Market
BT Cloud Contact Center is popular in Financial Services, and Consumer Goods, and is widely used by Enterprise, and Mid Market,
Comprehensive Insights on BT Cloud Contact Center Use Cases
What benefits does BT Cloud Contact Center offer for Engagement Management?
How can BT Cloud Contact Center enhance your Contact List Management process?
10+ more Business Use Cases
15 buyers and buying teams have used Cuspera to assess how well BT Cloud Contact Center solved their Contact Center Software needs. Cuspera uses 254 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Peers used BT Cloud Contact Center for engagement management and sales call management
BT Cloud Contact Center Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (19) |
| Custom Reports | Read Reviews (19) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (19) |
| Custom Reports | Read Reviews (19) |
Software Failure Risk Guidance
?for BT Cloud Contact Center
Overall Risk Meter
Top Failure Risks for BT Cloud Contact Center
BT Global Services News
BT Group switches on first self-powered mobile site energised by solar and wind - BT newsroom
BT Group has launched its first mobile site powered by solar and wind energy.
BTs new home phone scam protection service stops 20.1 million scam and spam attempts in first 4 months - BT newsroom
BT's new phone service blocked over 20 million scam and spam calls in four months to protect customers.
BT readies customers for Global Fabric so they can hit the cloud running - BT newsroom
BT is preparing its customers for Global Fabric to enhance their cloud capabilities.
BT Global Services Profile
Company Name
BT Global Services
Company Website
https://www.globalservices.bt.com/enHQ Location
81 Newgate Street, London, EC1A 7AJ, United Kingdom
Employees
10001+
Social
Financials
PRIVATE
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