Calabrio Quality Management Overview
Calabrio Quality Management captures and evaluates customer interactions to ensure compliance and improve quality, driving better customer experiences and efficiency. Key features include comprehensive call recording, live monitoring, and streamlined, customizable evaluations with timely feedback.
Use Cases
Customers recommend Engagement Management, Tracking & Monitoring Communications, Call Recording, as the business use cases that they have been most satisfied with while using Calabrio Quality Management.
Business Priorities
Enhance Customer Relationships and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Calabrio Quality Management.
Calabrio Quality Management Use-Cases and Business Priorities: Customer Satisfaction Data
Calabrio Quality Management works with different mediums / channels such as Phone Calls. and Website.
Calabrio Quality Management's features include Recording, Live Monitoring, and Dashboard. and Calabrio Quality Management support capabilities include 24/7 Support, AI Powered, Email Support, etc. also Calabrio Quality Management analytics capabilities include Custom Reports, and Analytics.
Reviews
"Calabrio is designed for people who need to quickly find specific data to get the job done." - Beth Bax
Calabrio Quality Management, Acuity Scheduling, Revenue.io, Salesloft, Kixie Integrated Voice, etc., all belong to a category of solutions that help Customer Journey and Experience. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Calabrio Quality Management
Top Industries
- Insurance
- Hospital & Health Care
- Education
Popular in
Calabrio Quality Management is popular in Insurance, Hospital & Health Care, and Education and is widely used by
Comprehensive Insights on Calabrio Quality Management Use Cases
How efficiently Does Calabrio Quality Management manage your Engagement Management?
What Are the key features of Calabrio Quality Management for Tracking & Monitoring Communications?
What solutions does Calabrio Quality Management provide for Coaching?
10+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Calabrio Quality Management solved their Customer Journey and Experience needs. Cuspera uses 160 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Journey and Experience needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Calabrio is designed for people who need to quickly find specific data to get the job done. Testimonial By Beth Bax |
|
Don’t let fear of the unknown drive biz decisions. Real insights come from analytics, not gut instincts Testimonial By J Ryan Bradley |
|
To get the best from your employees, think about the culture that supports them. Testimonial By Daniel Acosta |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Beth Bax Assistant Director, QA Grand Canyon University |
Calabrio is designed for people who need to quickly find specific data to get the job done. Testimonial By Beth Bax |
|
J Ryan Bradley Business Director Major U.S. Insurer |
Don’t let fear of the unknown drive biz decisions. Real insights come from analytics, not gut instincts Testimonial By J Ryan Bradley |
|
Daniel Acosta Call Center Applications Analyst Houston Methodist Hospital |
To get the best from your employees, think about the culture that supports them. Testimonial By Daniel Acosta |
Video
Calabrio Quality Management
Peers used Calabrio Quality Management for engagement management and tracking & monitoring communications
Calabrio Quality Management Competitors
Calabrio Quality Management Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (24) |
| Analytics | Read Reviews (13) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (24) |
| Analytics | Read Reviews (13) |
Software Failure Risk Guidance
?for Calabrio Quality Management
Top Failure Risks for Calabrio Quality Management
Calabrio News
Calabrio Aims to Improve Patient Care, Accessibility and Equity With AI-Driven Solution for Healthcare - Business Wire
Calabrio introduces an AI-driven solution to enhance patient care, accessibility, and equity in healthcare.
Calabrio and Five9 Join Forces to Modernize Contact Center Operations - Business Wire
Calabrio teams up with Five9 to improve and update contact center operations.
Calabrio ONE is WFM & Contact Centre Software Leader
Contact centre software user feedback on G2 garners Calabrio five #1 rankings across 83 awarded reports - Calabrio ONE.
Calabrio Feeds
How Calabrios Acquisition of Wysdom Boosted Customer Success - No Jitter
Calabrio's acquisition of Wysdom enhances customer success by integrating new technology and expertise to improve customer interactions and service.
Calabrio Announces the Appointment of Dave Rhodes as Chief Executive Officer - Directors Club News
Calabrio has appointed Dave Rhodes as its new Chief Executive Officer.
Calabrio Profile
Company Name
Calabrio
Company Website
https://www.calabrio.com/HQ Location
400 N 1st Ave N, Suite 300, Minneapolis, MN 55401, US
Employees
51-100
Social
Financials
M&A
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