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Calabrio Quality Management: Use-Cases, Insights and Reviews | 2024 Cuspera

Name: Calabrio Quality Management
Brand: Calabrio Quality Management
Rating: 4.0 (160 reviews)

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(160)

Contact Center Quality Management | Calabrio Quality Management

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Calabrio Quality Management Overview

Calabrio Quality Management captures and evaluates customer interactions to ensure compliance and improve quality, driving better customer experiences and efficiency. Key features include comprehensive call recording, live monitoring, and streamlined, customizable evaluations with timely feedback.

Use Cases

Customers recommend Engagement Management, Tracking & Monitoring Communications, Call Recording, as the business use cases that they have been most satisfied with while using Calabrio Quality Management.

Other use cases:

Coaching
Competitive Intelligence
Customer Feedback Management
Lead Management
Lead Analytics
Contact List Management
Lead Engagement

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Business Priorities

Enhance Customer Relationships and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Calabrio Quality Management.

Other priorities:

Improve Efficiency

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Calabrio Quality Management Use-Cases and Business Priorities: Customer Satisfaction Data

Calabrio Quality Management works with different mediums / channels such as Phone Calls, and Website,

Calabrio Quality Management's features include Recording, Live Monitoring, and Dashboard.

Reviews

"To get the best from your employees, think about the culture that supports them." - Daniel Acosta

Calabrio Quality Management, Acuity Scheduling, Revenue.io, Salesloft, Kixie Integrated Voice, etc., all belong to a category of solutions that help Customer Journey and Experience. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Calabrio Quality Management

Top Industries

Insurance
Hospital & Health Care
Education

Popular in

Calabrio Quality Management is popular in Insurance, Hospital & Health Care, and Education and is widely used by

Comprehensive Insights on Calabrio Quality Management Use Cases

What benefits does Calabrio Quality Management offer for Engagement Management?

How does Calabrio Quality Management address your Tracking & Monitoring Communications Challenges?

What solutions does Calabrio Quality Management provide for Coaching?

10+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Calabrio Quality Management solved their Customer Journey and Experience needs. Cuspera uses 160 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Journey and Experience needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Daniel Acosta Call Center Applications Analyst Houston Methodist Hospital	To get the best from your employees, think about the culture that supports them. Testimonial By Daniel Acosta
Beth Bax Assistant Director, QA Grand Canyon University	Calabrio is designed for people who need to quickly find specific data to get the job done. Testimonial By Beth Bax
J Ryan Bradley Business Director Major U.S. Insurer	Don’t let fear of the unknown drive biz decisions. Real insights come from analytics, not gut instincts Testimonial By J Ryan Bradley

CUSTOMERS	TESTIMONIALS
Daniel Acosta Call Center Applications Analyst Houston Methodist Hospital	To get the best from your employees, think about the culture that supports them. Testimonial By Daniel Acosta
Beth Bax Assistant Director, QA Grand Canyon University	Calabrio is designed for people who need to quickly find specific data to get the job done. Testimonial By Beth Bax
J Ryan Bradley Business Director Major U.S. Insurer	Don’t let fear of the unknown drive biz decisions. Real insights come from analytics, not gut instincts Testimonial By J Ryan Bradley

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