Calabrio Workforce Management Overview
Calabrio-workforce-management software delivers AI forecasting and self-scheduling. The full potential of contact center employees is unlocked.
Use Cases
Customers recommend Forecasting, Engagement Management, Contact List Management, as the business use cases that they have been most satisfied with while using Calabrio Workforce Management.
Business Priorities
Acquire Customers and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Calabrio Workforce Management.
Calabrio Workforce Management Use-Cases and Business Priorities: Customer Satisfaction Data
Calabrio Workforce Management works with different mediums / channels such as Offline. and On Premises.
Calabrio Workforce Management's features include Dashboard, Gamification, Ticketing, etc. and Calabrio Workforce Management support capabilities include 24/7 Support, Phone Support, Chat Support, etc. also Calabrio Workforce Management analytics capabilities include Custom Reports, and Analytics.
Reviews
"Calabrio is designed for people who need to quickly find specific data to get the job done." - Beth Bax
Calabrio Workforce Management, belong to a category of solutions that help Collaboration and Productivity. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Calabrio Workforce Management
Top Industries
- Telecommunications
- Information Technology and Services
- Retail
Popular in
- Mid Market
- Enterprise
Calabrio Workforce Management is popular in Telecommunications, Information Technology And Services, and Retail and is widely used by Mid Market, and Enterprise,
Comprehensive Insights on Calabrio Workforce Management Use Cases
How does Calabrio Workforce Management address your Forecasting Challenges?
Why is Calabrio Workforce Management the best choice for Engagement Management?
What benefits does Calabrio Workforce Management offer for Contact List Management?
What benefits does Calabrio Workforce Management offer for Helpdesk Management?
How can Calabrio Workforce Management optimize your Products & Pricelist Management Workflow?
16+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Calabrio Workforce Management solved their Collaboration and Productivity needs. Cuspera uses 395 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Collaboration and Productivity needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Calabrio is designed for people who need to quickly find specific data to get the job done. Testimonial By Beth Bax |
|
To get the best from your employees, think about the culture that supports them. Testimonial By Daniel Acosta |
|
Don’t let fear of the unknown drive biz decisions. Real insights come from analytics, not gut instincts Testimonial By J Ryan Bradley |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Beth Bax Assistant Director, QA Grand Canyon University |
Calabrio is designed for people who need to quickly find specific data to get the job done. Testimonial By Beth Bax |
|
Daniel Acosta Call Center Applications Analyst Houston Methodist Hospital |
To get the best from your employees, think about the culture that supports them. Testimonial By Daniel Acosta |
|
J Ryan Bradley Business Director Major U.S. Insurer |
Don’t let fear of the unknown drive biz decisions. Real insights come from analytics, not gut instincts Testimonial By J Ryan Bradley |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
Media Production
|
Media Production |
Case Study Jysk Fynske MedierRead More |
|
Information Technology and Services
|
Information Technology and Services |
Case Study CEGARead More |
|
Transportation/Trucking/Railroad
|
Transportation/Trucking/Railroad |
Case Study Delta Air LinesRead More |
Video
Calabrio Workforce Management Integration with 2Ring Gadgets for Cisco Finesse
Peers used Calabrio Workforce Management for forecasting and engagement management
Calabrio Workforce Management Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (47) |
| Analytics | Read Reviews (24) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (47) |
| Analytics | Read Reviews (24) |
Software Failure Risk Guidance
?for Calabrio Workforce Management
Overall Risk Meter
Top Failure Risks for Calabrio Workforce Management
Calabrio News
Calabrio Aims to Improve Patient Care, Accessibility and Equity With AI-Driven Solution for Healthcare - Business Wire
Calabrio introduces an AI-driven solution to enhance patient care, accessibility, and equity in healthcare.
Calabrio and Five9 Join Forces to Modernize Contact Center Operations - Business Wire
Calabrio teams up with Five9 to improve and update contact center operations.
Calabrio ONE is WFM & Contact Centre Software Leader
Contact centre software user feedback on G2 garners Calabrio five #1 rankings across 83 awarded reports - Calabrio ONE.
Calabrio Feeds
Calabrio Continues to Accelerate AI Innovation with Acquisition of ...
Calabrio has acquired Echo AI to enhance its AI innovation, focusing on workforce optimization and customer experience solutions through its cloud-based platform, Calabrio ONE.
How Calabrios Acquisition of Wysdom Boosted Customer Success - No Jitter
Calabrio's acquisition of Wysdom enhances customer success by integrating new technology and expertise to improve customer interactions and service.
Calabrio Announces the Appointment of Dave Rhodes as Chief Executive Officer - Directors Club News
Calabrio has appointed Dave Rhodes as its new Chief Executive Officer.
Calabrio Profile
Company Name
Calabrio
Company Website
https://www.calabrio.com/HQ Location
400 N 1st Ave N, Suite 300, Minneapolis, MN 55401, US
Employees
51-100
Social
Financials
M&A
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