Call Center Software: Product updates, Customer stories, and Insights | 2026 Cuspera

Broker Resources, Inc. had problems with their old agent dialer. It could not handle their growing workload and had many bugs. They switched to Voicent Agent Dialer after a colleague recommended it. ...The setup was easy and only needed basic equipment. The new system let them add more agent lines when needed. They are happy with the product and say it increased productivity and saved money.
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Voicent Agent Dialer helped Broker Resources, Inc. solve issues with their old dialer, which was slow and costly. The company switched to Voicent for its predictive dialing and easy integration. Agen...ts only needed a headset, computer, and internet to get started. Productivity increased, and the one-time purchase saved costs. The team could add more agent lines as needed, making sales operations more flexible and efficient.
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Voicent's auto dialer helped Sanofi boost sales outreach. Sanofi struggled with unreliable auto dialer systems that failed to deliver calls and reach customers. After switching to Voicent, they quick...ly set up campaigns and sent hundreds of calls efficiently. The software's features, like text-to-speech and press-1 campaigns, made work more productive. Sanofi's sales team now reaches more people and increases sales with less manual effort.
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Voicent Auto Dialer helped the Los Altos Hills mayoral campaign reach 100% of homes in the town. The campaign automated calls and texts, saving hundreds of hours and letting staff focus on key tasks.... Volunteers no longer sent individual texts, making outreach faster and more effective. The campaign launched 50 to 80 campaigns monthly, each reaching thousands. Voicent's broadcast by phone and SMS tools improved event attendance and gave a personal touch to every call.
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The City of Doral, Florida had a problem with manual permit processing. The process was slow and required live agents. They wanted to automate the system to save time and resources. They used Voicent...'s IVR Studio to automate permit processing and integrate with their existing platform. This change saved them over $100,000 a year and improved service for citizens.
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Voicent helped iHome Easy Credit improve credit repair services with automated phone and SMS campaigns. The company used Voicent to reach clients fast, track call data, and handle inbound messages. C...all recording let them review service quality and adjust based on feedback. The CEO says Voicent made their business run smoother and recommends it for any business using VOIP.
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