Callminer Eureka Coach Overview
CallMiner Coach lets you monitor, understand, and optimize agent performance by analyzing interactions. Automated insights assist in enhancing customer service efficiency.
Use Cases
Customers recommend Sales Coaching, Sales Rep Engagement, Contract Management, as the business use cases that they have been most satisfied with while using Callminer Eureka Coach.
Business Priorities
Improve Sales Team Effectiveness and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Callminer Eureka Coach.
Callminer Eureka Coach Use-Cases and Business Priorities: Customer Satisfaction Data
Reviews
"We've barely scratched the surface as to what we feel we can ultimately achieve with our speech analytics solution. One of our contact center associates said to me recently that the insights and performance benefits derived from CallMiner analytics ...was like going from being in a cave with a flashlight to having a 5,000 watt light bulb!" - Molly Sollie
Callminer Eureka Coach, Xvoyant, worxogo, SharperAx, CallN, etc., all belong to a category of solutions that help Sales Coaching. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Callminer Eureka Coach
Top Industries
- Non-Profit Organization Management
- Health, Wellness and Fitness
- Design
Popular in
Callminer Eureka Coach is popular in Non-Profit Organization Management, Health, Wellness And Fitness, and Design and is widely used by
Comprehensive Insights on Callminer Eureka Coach Use Cases
How can Callminer Eureka Coach enhance your Sales Coaching process?
What Are the key features of Callminer Eureka Coach for Sales Rep Engagement?
How does Callminer Eureka Coach address your Contract Management Challenges?
10+ more Business Use Cases
20 buyers and buying teams have used Cuspera to assess how well Callminer Eureka Coach solved their Sales Coaching needs. Cuspera uses 123 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Coaching needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
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We've barely scratched the surface as to what we feel we can ultimately achieve with our speech analytics solution. One of our contact center associates said to me recently that the insights and performance benefits derived from CallMiner analytics was like going from being in a cave with a flashli...ght to having a 5,000 watt light bulb! |
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We see CallMiner Eureka as a valued extension to our coaching team, helping us foster our CustomerOne' environment by providing data that supports agents positive behaviors. Having all this data makes coaching much easier because there's little dispute of the facts. Also agents can get out ahead of... the process by observing their scores before they speak with their supervisor. |
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We're monitoring calls in a way that we just weren't able to before for things like compliance, professionalism, and courtesy. We have so much more data now. And it's not anecdotal, it's all factual. CallMiner gives us a good picture of the total call and everything that happened on the line. Testimonial By Tracy Dudek |
| CUSTOMERS | TESTIMONIALS |
|---|---|
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Molly Sollie Manager of Quality Assurance DEFENDERS |
We've barely scratched the surface as to what we feel we can ultimately achieve with our speech analytics solution. One of our contact center associates said to me recently that the insights and performance benefits derived from CallMiner analytics was like going from being in a cave with a flashli...ght to having a 5,000 watt light bulb! |
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Adam McCord Quality Analytics Manager Bluegreen Vacations America |
We see CallMiner Eureka as a valued extension to our coaching team, helping us foster our CustomerOne' environment by providing data that supports agents positive behaviors. Having all this data makes coaching much easier because there's little dispute of the facts. Also agents can get out ahead of... the process by observing their scores before they speak with their supervisor. |
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Tracy Dudek Vice President, Operations State Collections Services, Inc |
We're monitoring calls in a way that we just weren't able to before for things like compliance, professionalism, and courtesy. We have so much more data now. And it's not anecdotal, it's all factual. CallMiner gives us a good picture of the total call and everything that happened on the line. Testimonial By Tracy Dudek |
Case Studies
CASE STUDY SiriusXM
CASE STUDY Holiday Inn Club Vacations
CASE STUDY Radial
CASE STUDY UPMC Health Plan
CASE STUDY BPO Division of NTT
CASE STUDY Radial
Peers used Callminer Eureka Coach for sales coaching and sales rep engagement
Callminer Eureka Coach Competitors
Callminer Eureka Coach Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (24) |
| Custom Reports | Read Reviews (20) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (24) |
| Custom Reports | Read Reviews (20) |
Callminer Eureka Coach Integrations
Callminer Eureka Coach integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Callminer Eureka Coach
Top Failure Risks for Callminer Eureka Coach
CallMiner, Inc. News
CallMiner Advances Agentic AI Architecture for the contact centre
CallMiner has enhanced its AI Assist platform with advanced agentic AI architecture, enabling organizations to extract actionable insights from customer interactions using natural language. These updates accelerate workflow automation and improve decision-making, reducing the need for human intervention. The new capabilities help businesses leverage AI-driven analysis for deeper customer understanding and operational efficiency.
CallMiner Product Innovation Series: Q2 2025
CallMiner's Q2 2025 Product Innovation Series highlights significant updates, focusing on enhanced security controls and compliance with evolving AI regulations. Key enhancements include improved data privacy features, expanded CallMiner RealTime capabilities, and updated notification functionalities. These updates aim to bolster customer experience initiatives and ensure robust AI governance.
CallMiner Acquires VOCALLS - Demand Gen Report
CallMiner has acquired VoCalls, a voice-first conversational AI and automation platform. This acquisition enhances CallMiner's capabilities in conversation intelligence by integrating VoCalls' virtual agents and task automation technology. The combined platform aims to improve contact center efficiency and customer experience scalability by automating interactions and providing real-time agent guidance. This strategic move positions CallMiner as a leader in contact center and CX industries.
CallMiner Advances Agentic AI Architecture
CallMiner has enhanced its AI Assist platform with advanced agentic AI architecture, enabling organizations to extract actionable insights from customer interactions using natural language. The new capabilities allow the system to understand complex customer motivations and automate workflows, research, analysis, and content creation through collaborative AI agents.
CallMiner, Inc. Profile
Company Name
CallMiner, Inc.
Company Website
https://callminer.com/HQ Location
200 West Street, Waltham, MA 02451, US
Employees
101-250
Social
Financials
SERIES F
