CallShaper Overview

Callshaper enhances call center efficiency with specialized telemarketing tools. The software simplifies processes and addresses common challenges effectively.

Use Cases

Customers recommend Helpdesk Management, Sales Call Management, Lead Management, as the business use cases that they have been most satisfied with while using CallShaper.

Other use cases:

  • Telemarketing
  • Contact List Management
  • Generation Of New Leads
  • Knowledge Management
  • Communication Management
  • Advertisement
  • Campaign Monitoring
See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Improve Efficiency are the most popular business priorities that customers and associates have achieved using CallShaper.

Other priorities:

  • Acquire Customers
  • Enhance Customer Relationships
  • Enter New Markets Internationally Or Locally
See all business priorities See less business priorities

CallShaper Use-Cases and Business Priorities: Customer Satisfaction Data

CallShaper works with different mediums / channels such as Phone Calls. E-Mail. Chat etc.

CallShaper's features include Predictive Dialer, Recording, and Dashboard. and CallShaper support capabilities include AI Powered, Chat Support, 24/7 Support, etc. also CallShaper analytics capabilities include Custom Reports, and Analytics.

Reviews

"...I've used many different Call Center Applications including Five9, Dolphin, SalesTools & a few others...." Peer review by Jerome R., President & CEO, Telecommunications

Popular Business Setting

for CallShaper

Top Industries

  • Marketing and Advertising
  • Information Technology and Services
  • Computer & Network Security

Popular in

  • Small Business
  • Mid Market
  • Enterprise

CallShaper is popular in Marketing And Advertising, Information Technology And Services, and Computer & Network Security and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on CallShaper Use Cases

What makes CallShaper ideal for Helpdesk Management?

How can CallShaper optimize your Sales Call Management Workflow?

How can CallShaper enhance your Lead Management process?

How does CallShaper address your Telemarketing Challenges?

How does CallShaper address your Contact List Management Challenges?

16+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well CallShaper solved their business needs. Cuspera uses 714 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

Frequently Asked Questions(FAQ)

for CallShaper

What is CallShaper used for?

CallShaper is mainly used by its customers to Increase Sales & Revenue and Improve Efficiency by Helpdesk Management, Sales Call Management and Lead Management .

What are the top features of CallShaper?

Predictive dialer, Recording and Dashboard are some of the top features of CallShaper.

Who uses CallShaper?

CallShaper is used by Marketing And Advertising, Information Technology And Services and Computer & Network Security among other industries.

Where is CallShaper located?

CallShaper is headquartered at 5009 Honeygo Center Drive, Suite 205, Perry Hall, MD 21128, US.
lightning

Peers used CallShaper for helpdesk management and sales call management

CallShaper Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.93/5 ★

Read Reviews (32)
Custom Reports

4.74/5 ★

Read Reviews (68)
Analytics

4.16/5 ★

Read Reviews (3)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.93/5 ★

Read Reviews (32)
Custom Reports

4.74/5 ★

Read Reviews (68)
Analytics

4.16/5 ★

Read Reviews (3)

Software Failure Risk Guidance

?

for CallShaper

Overall Risk Meter

Low Medium High

Top Failure Risks for CallShaper

CallShaper Feeds

CallShaper’s New Telephone Answering Service Software

In today's fast-paced business environment, efficient and reliable communication is crucial. CallShaper's new Telephone Answering Service Software is designed to revolutionize how businesses manage their customer interactions. Here are five key features of our cutting-edge software: Enhanced Call Management Intelligent call routing, automated distribution, and real-time monitoring. Ensures prompt, professional handling of every call [...]

The post CallShaper’s New Telephone Answering Service Software appeared first on CallShaper.

24/06/2024 - source

Empowering Call Center Supervisors with CallShaper

In the high-pressure environment of a call center, the request, “I’d like to speak to your supervisor,� is a common occurrence. Customers often seek a second opinion or alternative solutions, prompting the need for supervisors to step in. CallShaper understands these dynamics and equips call center supervisors with a suite of features designed to [...]

The post Empowering Call Center Supervisors with CallShaper appeared first on CallShaper.

24/06/2024 - source

Optimizing Operations: Three Potential Roles for BPO Call Centers

Call centers play versatile roles across various industries, with their functions changing based on the needs of each company. Some handle customer service inquiries, while others facilitate internal communication among employees. Depending on your company’s size, budget, and needs, your core team might lack the capacity to manage all inbound calls. In such scenarios, [...]

The post Optimizing Operations: Three Potential Roles for BPO Call Centers appeared first on CallShaper.

24/06/2024 - source

CallShaper Profile

Company Name

CallShaper

Company Website

https://www.callshaper.com

HQ Location

5009 Honeygo Center Drive, Suite 205, Perry Hall, MD 21128, US

Employees

1-10

Social

Linkedin

Financials

PRIVATE