CallShaper Overview
CallShaper offers a cloud-based automated calling system designed to enhance call center operations. Its standout features include blended dialing, predictive dialing, and call tracking, which collectively aim to improve call performance and efficiency. The system's cloud-based nature ensures high reliability and supports multiple locations, making it an ideal solution for businesses with distributed teams. CallShaper's predictive dialing capabilities help optimize call connections, reducing idle time and increasing agent productivity. This solution is particularly beneficial for businesses seeking to streamline their call center operations and achieve better performance metrics.
Use Cases
Customers recommend Helpdesk Management, Sales Call Management, Lead Management, as the business use cases that they have been most satisfied with while using CallShaper.
Business Priorities
Increase Sales & Revenue and Improve Efficiency are the most popular business priorities that customers and associates have achieved using CallShaper.
CallShaper Use-Cases and Business Priorities: Customer Satisfaction Data
CallShaper works with different mediums / channels such as Phone Calls. E-Mail. Chat etc.
CallShaper's features include Predictive Dialer, Recording, and Dashboard. and CallShaper support capabilities include AI Powered, Chat Support, 24/7 Support, etc. also CallShaper analytics capabilities include Custom Reports, and Analytics.
Reviews
"...Our old dialing platform was discontinued and we elected to work with CallTools after considering several other options for our call center...." Peer review by Steve H.
CallShaper, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Callshaper enhances call center efficiency with specialized telemarketing tools. The software simplifies processes and addresses common challenges effectively.
Popular Business Setting
for CallShaper
Top Industries
- Marketing and Advertising
- Information Technology and Services
- Computer & Network Security
Popular in
- Small Business
- Mid Market
- Enterprise
CallShaper is popular in Marketing And Advertising, Information Technology And Services, and Computer & Network Security and is widely used by Small Business, Mid Market, and Enterprise.
Comprehensive Insights on CallShaper Use Cases
How efficiently Does CallShaper manage your Helpdesk Management?
What solutions does CallShaper provide for Sales Call Management?
What benefits does CallShaper offer for Lead Management?
What makes CallShaper ideal for Telemarketing?
What solutions does CallShaper provide for Contact List Management?
16+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well CallShaper solved their Contact Center Software needs. Cuspera uses 714 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Frequently Asked Questions(FAQ)
for CallShaper
What is CallShaper used for?
What are the top features of CallShaper?
Who uses CallShaper?
Where is CallShaper located?
Peers used CallShaper for helpdesk management and sales call management
CallShaper Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (32) |
| Custom Reports | Read Reviews (68) |
| Analytics | Read Reviews (3) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (32) |
| Custom Reports | Read Reviews (68) |
| Analytics | Read Reviews (3) |
Software Failure Risk Guidance
?for CallShaper
Overall Risk Meter
Top Failure Risks for CallShaper
CallShaper, LLC News
CallShaper’s New Telephone Answering Service Software
In today's fast-paced business environment, efficient and reliable communication is crucial. CallShaper's new Telephone Answering Service Software is designed to revolutionize how businesses manage their customer interactions. Here are five key features of our cutting-edge software: Enhanced Call Management Intelligent call routing, automated distribution, and real-time monitoring. Ensures prompt, professional handling of every call [...]
The post CallShaper’s New Telephone Answering Service Software appeared first on CallShaper.
Empowering Call Center Supervisors with CallShaper
In the high-pressure environment of a call center, the request, “I’d like to speak to your supervisor,� is a common occurrence. Customers often seek a second opinion or alternative solutions, prompting the need for supervisors to step in. CallShaper understands these dynamics and equips call center supervisors with a suite of features designed to [...]
The post Empowering Call Center Supervisors with CallShaper appeared first on CallShaper.
Optimizing Operations: Three Potential Roles for BPO Call Centers
Call centers play versatile roles across various industries, with their functions changing based on the needs of each company. Some handle customer service inquiries, while others facilitate internal communication among employees. Depending on your company’s size, budget, and needs, your core team might lack the capacity to manage all inbound calls. In such scenarios, [...]
The post Optimizing Operations: Three Potential Roles for BPO Call Centers appeared first on CallShaper.
The Evolution of Telephone Answering Services
At one point in the not-too-distant past, telephone answering services were nothing more than a seemingly random person answering the phone after hours and taking down a message to relay to the business owner or service provider when normal business hours began again. The person answering the phone had little or no agency, ability, [...]
The post The Evolution of Telephone Answering Services appeared first on CallShaper.
CallShaper, LLC Profile
Company Name
CallShaper, LLC
Company Website
https://www.callshaper.comHQ Location
5009 Honeygo Center Drive, Suite 205, Perry Hall, MD 21128, US
Employees
1-10
Social
Financials
PRIVATE
