Capillary Loyalty+ Overview

Capillary's Loyalty Program Software empowers businesses to create and manage customer loyalty solutions, driving engagement. The software operates in India, Singapore, Malaysia, Thailand, Philippines, Saudi Arabia, UAE, and Dubai.

Use Cases

Customers recommend Loyalty Management, Customer Engagement, Campaign Management, as the business use cases that they have been most satisfied with while using Capillary Loyalty+.

Other use cases:

  • Partner & Channel Loyalty
  • Referral Management
  • Relationship Management
  • Community Building
  • Event Management
See all use cases See less use cases

Business Priorities

Increase Average Basket Value and Drive Brand Advocacy are the most popular business priorities that customers and associates have achieved using Capillary Loyalty+.

Other priorities:

  • Drive Sales Growth
  • Increase Customer Life Time Value
  • Enhance Customer Relationships
See all business priorities See less business priorities

Capillary Loyalty+ Use-Cases and Business Priorities: Customer Satisfaction Data

Capillary Loyalty+ works with different mediums / channels such as Omnichannel. Offline Stores. Point Of Sale etc.

Capillary Loyalty+'s features include Personalization, Incentivization Framework, Microsites, etc. and Capillary Loyalty+ support capabilities include 24/7 Support, Chat Support, Email Support, etc. also Capillary Loyalty+ analytics capabilities include Analytics, and Custom Reports.

Reviews

"Being in the process of completely transforming consumer experiences across channels, we 're delighted to partner with Capillary to build a proprietary ecosystem of capabilities. By helping us set up a Fast Casual Digital Store and more, they're ena...bling us deliver the Easiest, Fastest & Tastiest Experience to our customers" - Milind Pant

Capillary Loyalty+, NXTDRIVE, etc., all belong to a category of solutions that help Customer Loyalty Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Capillary Loyalty+

Top Industries

  • Retail
  • Restaurants
  • Apparel & Fashion

Popular in

  • Enterprise
  • Mid Market
  • Small Business

Capillary Loyalty+ is popular in Retail, Restaurants, and Apparel & Fashion and is widely used by Enterprise, Mid Market, and Small Business.

Capillary Loyalty+ Customer wins, Customer success stories, Case studies

How can Capillary Loyalty+ enhance your Loyalty Management process?

How can Capillary Loyalty+ optimize your Customer Engagement Workflow?

102 buyers and buying teams have used Cuspera to assess how well Capillary Loyalty+ solved their Customer Loyalty Management needs. Cuspera uses 456 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Loyalty Management needs.

CUSTOMERS TESTIMONIALS
Capillary Loyalty+ testimonial

Milind Pant

President, Pizza Hut

Pizza Hut

Being in the process of completely transforming consumer experiences across channels, we 're delighted to partner with Capillary to build a proprietary ecosystem of capabilities. By helping us set up a Fast Casual Digital Store and more, they're enabling us deliver the Easiest, Fastest & Tastiest E...xperience to our customers

Testimonial By Milind Pant
Capillary Loyalty+ testimonial

Virginia Ng

Senior Marketing Manager

KFC, Singapore

With capillary, we were able to understand our consumers better, how they were segmented, especially in the delivery business, and hence we understood which offers to push to the consumers at the right time Testimonial By Virginia Ng
Capillary Loyalty+ testimonial

I Gusti A A I Putriari

General Manager of CRM

Mitra 10, Indonesia

Mitra10 aims at maximising engagement for better loyalty performance. With Capillary as our partner, we are excited to move ahead in this direction and check all boxes of a strong personalised CRM programme. Loyalty+ gives us the flexibility to decide what we want to reward each of our customers wi...th and when. The level of customization possible here was exactly what we wanted from our CRM program.

Testimonial By I Gusti A A I Putriari
CUSTOMERS TESTIMONIALS
Capillary Loyalty+ testimonial

Milind Pant

President, Pizza Hut

Pizza Hut

Being in the process of completely transforming consumer experiences across channels, we 're delighted to partner with Capillary to build a proprietary ecosystem of capabilities. By helping us set up a Fast Casual Digital Store and more, they're enabling us deliver the Easiest, Fastest & Tastiest E...xperience to our customers

Testimonial By Milind Pant
Capillary Loyalty+ testimonial

Virginia Ng

Senior Marketing Manager

KFC, Singapore

With capillary, we were able to understand our consumers better, how they were segmented, especially in the delivery business, and hence we understood which offers to push to the consumers at the right time Testimonial By Virginia Ng
Capillary Loyalty+ testimonial

I Gusti A A I Putriari

General Manager of CRM

Mitra 10, Indonesia

Mitra10 aims at maximising engagement for better loyalty performance. With Capillary as our partner, we are excited to move ahead in this direction and check all boxes of a strong personalised CRM programme. Loyalty+ gives us the flexibility to decide what we want to reward each of our customers wi...th and when. The level of customization possible here was exactly what we wanted from our CRM program.

Testimonial By I Gusti A A I Putriari
 

Capillary inks 5-year deal with a US-based retailer

Capillary Technologies has secured a five-year, $20 million contract with a major US retailer to enhance its loyalty and customer engagement systems. The partnership will integrate Capillary's AI-pow...ered aiRA engine to deliver personalized, scalable loyalty solutions, aiming to strengthen customer relationships and improve marketing effectiveness.

 

Capillary Technologies Signs $20 Million Five-Year Deal with Fortune 50 ...

Capillary Technologies has secured a $20 million, five-year strategic partnership with a Fortune 50 US retailer. The agreement focuses on modernizing the retailer's loyalty and customer engagement sy...stems using Capillary's AI-powered solutions, including the aiRA engine for personalized offers and real-time customer insights.

Al Futtaim Group (AFG) - Conglomerates

Capillary Technologies helped Al Futtaim Group (AFG) set a new standard for loyalty programs in the Middle East and Asia. AFG used Capillary's Loyalty+, Engage+, Insights+, CDP+, and Rewards+ product...s. The solution improved AFG's Blue Rewards program. The story highlights how Capillary's technology supports loyalty management and customer engagement. AFG is now seen as a leader in loyalty in the region.

Blue Rewards from Al Futtaim Group - Conglomerates

Blue Rewards is the loyalty and lifestyle app for the Al-Futtaim Group. The group is a large business in the GCC, Egypt, Singapore, and Malaysia. Blue Rewards started as a simple cash back program. W...ith Capillary Technologies, it grew into a major lifestyle brand. The program now operates as an independent business within the group. Geeta Raghuvanshi, Chief Technology and Data Officer, shared their journey and success.

lightning

Peers used Capillary Loyalty+ for loyalty management and Customer Engagement

Capillary Loyalty+ Competitors

Capillary Loyalty+ Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.88/5 ★

Read Reviews (28)
Custom Reports

4.87/5 ★

Read Reviews (19)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.88/5 ★

Read Reviews (28)
Custom Reports

4.87/5 ★

Read Reviews (19)

Software Failure Risk Guidance

?

for Capillary Loyalty+

Overall Risk Meter

Low Medium High

Top Failure Risks for Capillary Loyalty+

Capillary Technologies News

Executive

Capillary Technologies Appoints Sumit Kumar as President of The Middle East, Africa & India

Capillary Technologies has appointed Sumit Kumar as President for the Middle East, Africa, and India. With 28 years of experience in enterprise sales, Kumar will lead Capillary's sales strategy and client expansion in these regions, focusing on their loyalty platform. His leadership aims to drive growth and deepen client relationships in strategic markets.

Partnership

Capillary Tech gains on $20 million strategic deal with Fortune 50 US ...

Capillary Technologies India has secured a five-year strategic agreement worth over $20 million with a Fortune 50 US retailer. This partnership will leverage Capillary's AI-powered platforms, including Loyalty+ and aiRA, to modernize the retailer's loyalty and customer engagement ecosystem. The collaboration aims to enhance customer personalization and improve promotional effectiveness through AI-driven strategies.

M&A

Capillary Technologies to acquire Mastercard-subsidiary Session M Inc ...

Capillary Technologies announced its acquisition of Session M Inc., a Mastercard subsidiary, for $20 million. This strategic move aims to enhance Capillary's presence in North America, LATAM, and APAC loyalty markets. The acquisition includes Session M Czech Republic s.r.o., expanding Capillary's European footprint. The deal is part of Capillary's inorganic growth strategy to boost its capabilities in the loyalty space.

M&A

Capillary Technologies to acquire SessionM from Mastercard

Capillary Technologies has signed a definitive agreement to acquire SessionM from Mastercard. This acquisition strengthens Capillary's position in enterprise loyalty solutions, adding SessionM's expertise and global customer base to its portfolio. A specialized team from SessionM will join Capillary to maintain technical expertise and service quality.

Capillary Technologies Profile

Company Name

Capillary Technologies

HQ Location

25-01, OCBC Center, 65, Chulia Street, Singapore, Singapore 049513, SG

Employees

251-500

Social

Financials

SERIES D