Castel Contact Center Overview

Castel-contact-center offers multichannel contact center solutions to enhance agent and customer experiences. Services include predictive dialing, IP PBX, email, SMS, chat, social media, and speech analytics.

Use Cases

Customers recommend Engagement Management, Helpdesk Management, Call Analytics, as the business use cases that they have been most satisfied with while using Castel Contact Center.

Other use cases:

  • Call Scoring
  • Tracking Contacts
  • Collaboration
  • Enriching Contact List
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Business Priorities

Scale Best Practices and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Castel Contact Center.

Other priorities:

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Castel Contact Center Use-Cases and Business Priorities: Customer Satisfaction Data

Castel Contact Center works with different mediums / channels such as Phone Calls,

Reviews

"...The call scoring and post-call audit capabilities are also a big help for spotting negative compliance trends and then updating our training programs to correct them...." Peer review by Justin C., Call Center QA Manager, Computer Software

Castel Contact Center, Mobile2CRM, Dixa Customer Service, IFS Customer Engagement, Bright Pattern, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Castel Contact Center

Top Industries

  • Computer Software
  • Banking

Popular in

  • Enterprise

Castel Contact Center is popular in Computer Software, and Banking, and is widely used by Enterprise,

Comprehensive Insights on Castel Contact Center Use Cases

How can Castel Contact Center optimize your Engagement Management Workflow?

How efficiently Does Castel Contact Center manage your Helpdesk Management?

4+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Castel Contact Center solved their Contact Center Software needs. Cuspera uses 138 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

lightning

Peers used Castel Contact Center for engagement management and helpdesk management

Castel Contact Center Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.47/5 ★

Read Reviews (23)
Analytics

4.29/5 ★

Read Reviews (29)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.47/5 ★

Read Reviews (23)
Analytics

4.29/5 ★

Read Reviews (29)

Software Failure Risk Guidance

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for Castel Contact Center

Top Failure Risks for Castel Contact Center

Castel Communications Feeds

Revolutionizing Customer Interaction: The Advanced ANI Automation Engine

In the fast-paced world of customer service, where efficiency and reliability are paramount, the Advanced ANI Automation Engine by Castel emerges as a game-changer. This cutting-edge technology, seamlessly integrated with…

The post Revolutionizing Customer Interaction: The Advanced ANI Automation Engine appeared first on Castel Communications.

29 Feb 2024 - source

Castel Communications Profile

Company Name

Castel Communications

Company Website

http://www.castel.com/

HQ Location

3901 Genesee Street, Suite 300, Buffalo, NY 14225, US

Employees

11-50

Social

Linkedin

Financials

SEED