CDC Software Overview

CDC Software addresses the challenge of integrating disparate systems within contact centers. Its iPaaS solutions enable seamless connectivity between phones, CRM systems, and marketing automation tools. This integration facilitates efficient data flow and communication, enhancing the overall functionality of contact centers. By utilizing prebuilt connectors, CDC Software ensures rapid deployment and minimizes the need for extensive IT resources. This approach not only reduces operational costs but also accelerates time-to-value for businesses. CDC Software's platform is trusted by leading companies, highlighting its reliability and effectiveness in optimizing contact center operations.

Use Cases

Customers recommend Call Recording, Helpdesk Management, Collaboration, as the business use cases that they have been most satisfied with while using CDC Software.

Other use cases:

  • Generation Of New Leads
  • Engagement Management
  • Social Media Analytics
  • Lifetime Value Management
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using CDC Software.

Other priorities:

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CDC Software Use-Cases and Business Priorities: Customer Satisfaction Data

CDC Software works with different mediums / channels such as Phone Calls.

CDC Software's features include Recording, Ticketing, and Alerts: Popups & Notifications. and CDC Software support capabilities include 24/7 Support, Phone Support, Email Support, etc. also CDC Software analytics capabilities include Custom Reports, and Analytics.

Reviews

"...CDC Software headquartered in Atlanta offers the CDC Platform, a platform which integrates CRM with telephony systems to produce caller "Screen-Pop", click2call functionality and reporting, as well as call recording, voicemail, and call metrics...." Peer review

Peer review evidence (same sources as the product rating summary)

"...Call Recording. ..." INTEGRATIONS
"...When companies need to integrate their call center telephony platforms with their CRMs and other systems of record, they consistently turn to CDC Software...." Enterprise iPaaS Solutions for Contact Centers
"...Mule 4 / Mule 3. Collaboration...." INTEGRATIONS

CDC Software, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

CDC Software provides leading iPaaS solutions for contact centers. Instantly connect phones, CRM, and marketing automation tools.

Popular Business Setting

for CDC Software

Top Industries

  • Computer Software

Popular in

  • Enterprise

CDC Software is popular in Computer Software, and is widely used by Enterprise,

CDC Software Customer wins, Customer success stories, Case studies

How can CDC Software enhance your Call Recording process?

What benefits does CDC Software offer for Helpdesk Management?

What makes CDC Software ideal for Collaboration?

8 buyers and buying teams have used Cuspera to assess how well CDC Software solved their Contact Center Software needs. Cuspera uses 256 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

 

Polar - Consumer Electronics - Medium

Kempele, Finland

CDC Software helped Polar, a global fitness device maker, improve international call handling. Polar needed a CRM-telephony integration that could identify caller locations for over 40 countries. CDC... built a custom connector using E.164 number formats and integrated it with Zendesk and Cisco telephony. The solution enabled Click-2-Call, letting agents make outbound calls directly from the CRM. Polar now handles international calls faster, with better workflow and more personalized customer service.

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Chico's - Retail - Large

Fort Myers, USA

Chico's used CDC Software to integrate CRM and telephony across two call centers. They kept different telephony systems but unified operations with a single software solution. CDC Software enabled st...andard training and procedures for agents. Chico's improved customer service efficiency and reduced costs. The platform required little maintenance and improved the customer experience.

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T-Mobile - Telecommunications - Very Large

CDC Software integrated Avaya telephony with Zendesk CRM for T-Mobile's HR and IT support desks. The solution automated ticket creation, improved compliance, and enabled real-time screen pops for fas...ter support. Human Resources gained secure caller verification and detailed escalation tracking. The flexible CDC platform allowed post-launch adjustments without code changes. T-Mobile saw seamless integration, better workflow, and improved call center efficiency.

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Chico's - Retail - Large

CDC Software enabled Chico's to unify CRM and telephony systems across two contact centers. The solution integrated Cisco and inContact telephony with Zendesk CRM, creating a standardized workflow. C...hico's improved customer service efficiency and streamlined agent training. The CDC platform proved reliable, cost-effective, and easy to maintain. Chico's enhanced customer experience and reduced operational costs with this CRM-telephony integration.

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Polar - Consumer Electronics - Medium

CDC Software delivered a custom CRM-telephony integration for Polar, a global heart rate device maker. The solution used E.164 number formats to identify caller locations for over 40 countries. Agent...s now use Click-2-Call in Zendesk, making international calls faster and more accurate. The platform improved workflow, call personalization, and customer experience. Polar no longer needs to ask callers for their location, saving time and reducing errors.

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Polar - Consumer Electronics - Large

CDC Software delivered a custom CRM-telephony integration for Polar, a global retailer and manufacturer of heart rate monitors. Polar needed to identify caller locations for over 40 countries using p...hone numbers. CDC built a connector supporting E.164 formats and dynamic dialing rules. The solution integrated with Zendesk and enabled Click-2-Call, improving call efficiency and workflow. Polar now personalizes calls and enhances customer experience with location-based CTI features.

Read more →

CDC Software & Salesforce (CRM) Telephony Integration Demo

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Peers used CDC Software for call recording and helpdesk management

CDC Software Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.31/5 ★

Read Reviews (13)
Analytics

3.58/5 ★

Read Reviews (2)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.31/5 ★

Read Reviews (13)
Analytics

3.58/5 ★

Read Reviews (2)

Software Failure Risk Guidance

?

for CDC Software

Overall Risk Meter

Low Medium High

Top Failure Risks for CDC Software

CDC Software LLC Profile

Company Name

CDC Software LLC

Company Website

https://www.cdcsoftware.com/

HQ Location

240 Market Street, Suite 1B, Bloomsburg, PA 17815, US

Employees

1001-5000

Social

Linkedin Twitter

Financials

M&A