CDC Software Overview

CDC Software provides leading iPaaS solutions for contact centers. Instantly connect phones, CRM, and marketing automation tools.

Use Cases

Customers recommend Call Recording, Helpdesk Management, Collaboration, as the business use cases that they have been most satisfied with while using CDC Software.

Other use cases:

  • Generation Of New Leads
  • Engagement Management
  • Social Media Analytics
  • Lifetime Value Management
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using CDC Software.

Other priorities:

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CDC Software Use-Cases and Business Priorities: Customer Satisfaction Data

CDC Software works with different mediums / channels such as Phone Calls,

CDC Software's features include Recording, Ticketing, and Alerts: Popups & Notifications.

Reviews

"...CDC Software headquartered in Atlanta offers the CDC Platform, a platform which integrates CRM with telephony systems to produce caller "Screen-Pop", click2call functionality and reporting, as well as call recording, voicemail, and call metrics...." Peer review

CDC Software, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for CDC Software

Top Industries

  • Computer Software

Popular in

  • Enterprise

CDC Software is popular in Computer Software, and is widely used by Enterprise,

Comprehensive Insights on CDC Software Use Cases

How can CDC Software enhance your Call Recording process?

Why is CDC Software the best choice for Helpdesk Management?

Why is CDC Software the best choice for Collaboration?

4+ more Business Use Cases

8 buyers and buying teams have used Cuspera to assess how well CDC Software solved their Contact Center Software needs. Cuspera uses 256 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Case Studies

COMPANY INDUSTRY CASE STUDIES
CDC Software case study

Chico's
Retail
Retail
CASE STUDY Chico's

Chico's improved operations by integrating CRM-telephony systems across two contact centers, enhancing efficiency with CDC Software in a single implementation.

Read More
CDC Software case study

Chico's
Retail
Retail
CASE STUDY Chico's

Chico's improved operations by integrating CRM-telephony systems across two contact centers, enhancing efficiency with CDC Software in a single implementation.

Read More

Video

CDC Software & Salesforce (CRM) Telephony Integration Demo

Video Thumbnail
lightning

Peers used CDC Software for call recording and helpdesk management

CDC Software Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.31/5 ★

Read Reviews (13)
Analytics

3.58/5 ★

Read Reviews (2)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.31/5 ★

Read Reviews (13)
Analytics

3.58/5 ★

Read Reviews (2)

Software Failure Risk Guidance

?

for CDC Software

Overall Risk Meter

Low Medium High

Top Failure Risks for CDC Software

CDC Software Feeds

Call Center vs. Contact Center: 4 Key Differences

A call center or contact center is a great way to give consumers the support they have come to expect. But which one should you deploy?

19/10/2023 - source

Will AI Replace Call Center Agents? 5 Ways AI Enhances Call Centers

Artificial intelligence (AI) has officially taken the world by storm. But this begs the question: Will AI replace call center agents?

26/07/2023 - source

CDC Software Profile

Company Name

CDC Software

Company Website

https://www.cdcsoftware.com/

HQ Location

240 Market Street, Suite 1B, Bloomsburg, PA 17815, US

Employees

1001-5000

Social

Linkedin Twitter

Financials

M&A