CDC Software Overview
CDC Software provides leading iPaaS solutions for contact centers. Instantly connect phones, CRM, and marketing automation tools.
Use Cases
Customers recommend Call Recording, Helpdesk Management, Collaboration, as the business use cases that they have been most satisfied with while using CDC Software.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using CDC Software.
CDC Software Use-Cases and Business Priorities: Customer Satisfaction Data
CDC Software works with different mediums / channels such as Phone Calls,
CDC Software's features include Recording, Ticketing, and Alerts: Popups & Notifications.
Reviews
"...CDC Software headquartered in Atlanta offers the CDC Platform, a platform which integrates CRM with telephony systems to produce caller "Screen-Pop", click2call functionality and reporting, as well as call recording, voicemail, and call metrics...." Peer review
CDC Software, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for CDC Software
Top Industries
- Computer Software
Popular in
- Enterprise
CDC Software is popular in Computer Software, and is widely used by Enterprise,
Comprehensive Insights on CDC Software Use Cases
What makes CDC Software ideal for Call Recording?
What solutions does CDC Software provide for Helpdesk Management?
How does CDC Software facilitate Collaboration?
4+ more Business Use Cases
8 buyers and buying teams have used Cuspera to assess how well CDC Software solved their Contact Center Software needs. Cuspera uses 256 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
Retail
|
Retail |
CASE STUDY Chico'sRead More |
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Retail
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Retail |
CASE STUDY Chico'sRead More |
Video
CDC Software & Salesforce (CRM) Telephony Integration Demo
Peers used CDC Software for call recording and helpdesk management
CDC Software Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (13) |
| Analytics | Read Reviews (2) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (13) |
| Analytics | Read Reviews (2) |
Software Failure Risk Guidance
?for CDC Software
Overall Risk Meter
Top Failure Risks for CDC Software
CDC Software Feeds
Call Center vs. Contact Center: 4 Key Differences
A call center or contact center is a great way to give consumers the support they have come to expect. But which one should you deploy?
Will AI Replace Call Center Agents? 5 Ways AI Enhances Call Centers
Artificial intelligence (AI) has officially taken the world by storm. But this begs the question: Will AI replace call center agents?
CDC Software Profile
Company Name
CDC Software
Company Website
https://www.cdcsoftware.com/HQ Location
240 Market Street, Suite 1B, Bloomsburg, PA 17815, US
Employees
1001-5000
Social
Financials
M&A
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