Cisco CUBE Analytics and Reporting Overview

Variphy streamlines Unified Communications analytics by offering a comprehensive platform for Call Detail Record (CDR) reporting and call analytics. It provides a centralized view of all CDR analytics and management solutions, enhancing visibility and insight into communication systems. Variphy's platform is designed to support diverse industry needs, from healthcare providers gaining visibility into Cisco phone systems to international banks improving caller experience insights. The platform's ability to configure parameters and handle unlimited data makes it a reliable choice for organizations seeking detailed call analytics. Variphy's quick deployment, with a trial launch possible in just 20 minutes, underscores its user-friendly nature and efficiency in delivering actionable insights.

Use Cases

Customers recommend Call Analytics, Social Media Analytics, Collaboration, as the business use cases that they have been most satisfied with while using Cisco CUBE Analytics and Reporting.

Other use cases:

  • Communication Management
  • Call Recording
  • Conference Call Management
  • Helpdesk Management
  • Tracking Contacts
  • Call Searching
  • Call Scoring
See all use cases See less use cases

Business Priorities

Improve Internal Communications is the most popular business priority that customers and associates have achieved using Cisco CUBE Analytics and Reporting.

Cisco CUBE Analytics and Reporting Use-Cases and Business Priorities: Customer Satisfaction Data

Cisco CUBE Analytics and Reporting works with different mediums / channels such as Phone Calls. and E-Mail.

Cisco CUBE Analytics and Reporting's features include Dashboard, Recording, Alerts: Popups & Notifications, etc. and Cisco CUBE Analytics and Reporting support capabilities include 24/7 Support, Phone Support, Email Support, etc. also Cisco CUBE Analytics and Reporting analytics capabilities include Analytics, and Custom Reports.

Reviews

"...We currently leverage variphy to forecast staffing in our call center, monitor and return abandon calls, queue times, agent availability, call length, auto attendant navigation times and more...." Peer review by Verified Reviewer, Hospital & Health Care

Cisco CUBE Analytics and Reporting, CARTO Platform, Hevo, Skyvia Platform, Phocas, etc., all belong to a category of solutions that help Business Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Cisco-cdr-reporting is enhanced by Variphy’s Call Analytics solution, offering quick call detail searches and comprehensive call flow insights. Users can track performance metrics, including busy hours, hunt groups, and answer rates.

Popular Business Setting

for Cisco CUBE Analytics and Reporting

Top Industries

  • Hospital & Health Care
  • Health, Wellness and Fitness
  • Automotive

Popular in

  • Enterprise
  • Large Enterprise
  • Mid Market

Cisco CUBE Analytics and Reporting is popular in Hospital & Health Care, Health, Wellness And Fitness, and Automotive and is widely used by Enterprise, Large Enterprise, and Mid Market.

Cisco CUBE Analytics and Reporting Customer wins, Customer success stories, Case studies

How can Cisco CUBE Analytics and Reporting enhance your Call Analytics process?

What makes Cisco CUBE Analytics and Reporting ideal for Social Media Analytics?

How does Cisco CUBE Analytics and Reporting address your Collaboration Challenges?

How can Cisco CUBE Analytics and Reporting optimize your Communication Management Workflow?

11 buyers and buying teams have used Cuspera to assess how well Cisco CUBE Analytics and Reporting solved their Business Intelligence needs. Cuspera uses 1074 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Business Intelligence needs.

Sacred Heart University - Education

Variphy helped Sacred Heart University modernize CUCM call tracking. The university struggled to turn Cisco CUCM call data into useful reports and wanted a simple solution. Variphy provided user-frie...ndly dashboards and reports with minimal training. The transition was smooth and did not disrupt daily operations. The platform scaled to support over 1,500 phones and offered responsive support. Sacred Heart now has automated, easy-to-read reports for compliance, billing, and troubleshooting.

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Carolina Cat - Construction

Variphy Reporting and Analytics for Cisco CUCM, UCCX, and CUBE helped Carolina Cat gain clear visibility into their Cisco UC environment. Before Variphy, they struggled with hard-to-maintain custom s...olutions and lacked actionable call data. Variphy provided a single dashboard for CDR and contact center data, making reports easy for business leaders to understand. The tool helped fix a contact center script issue and revealed excess SIP trunk capacity, leading to better customer experience and cost savings. Business leaders now trust their phone system thanks to objective data from Variphy.

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Mercy Hospital - Hospital & Health Care

Variphy Reporting and Analytics for Cisco CUCM helped Mercy Hospital manage a large communications network. Mercy needed to meet data retention rules and track troubled calls. They also lacked analyt...ics for non-contact center staff. Variphy gave them unlimited CDR data retention and advanced search features. Hospital managers could report on calls by user, department, and device. Mercy used call flow reporting to track call events and improve patient care. Configurable dashboards gave insights into call volumes and distributions.

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Kelsey-Seybold Clinic - Hospital & Health Care

Variphy Reporting and Analytics for Cisco CUCM helped Kelsey-Seybold Clinic manage their communications. The clinic had a small telecom staff and struggled with limited reporting tools. Variphy provi...ded fast deployment, strong support, and easy training. The solution enabled on-demand reports and better troubleshooting. Kelsey-Seybold improved their communication management with features like CUBE, change management, and dial plan management.

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Sacred Heart University - Education

Variphy Reporting and Analytics for Cisco CUCM helped Sacred Heart University improve their call data management. The university needed a tool that worked with their Cisco CUCM system and was easy fo...r their engineering team to use. Variphy provided smooth integration and did not require learning new software. The support team at Variphy made the transition easy. Sacred Heart University now has better reporting and reliable service for their telecommunications.

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Security Mutual Life Insurance Company of New York - Insurance

Variphy Reporting and Analytics for Cisco CUCM helped Security Mutual Life Insurance Company of New York improve telecom operations. The company struggled with poor visibility, slow phone deployment,... and manual extension tracking. Variphy gave instant insights and made tracking easy. The team quickly identified a WAN issue and stopped using spreadsheets. Phone deployment time dropped, and the transition to production had zero downtime.

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Frequently Asked Questions(FAQ)

for Cisco CUBE Analytics and Reporting

What are the top features of Cisco CUBE Analytics and Reporting?

Dashboard, Recording and Alerts: popups & Notifications are some of the top features of Cisco CUBE Analytics and Reporting.

Who uses Cisco CUBE Analytics and Reporting?

Cisco CUBE Analytics and Reporting is used by Hospital & Health Care, Health, Wellness And Fitness and Automotive among other industries.

What are Cisco CUBE Analytics and Reporting alternatives?

CARTO Platform, Hevo, Skyvia Platform and Phocas are popular alternatives for Cisco CUBE Analytics and Reporting.

Where is Cisco CUBE Analytics and Reporting located?

Cisco CUBE Analytics and Reporting is headquartered at 722 Old Jonas Hill Rd, Lafayette, CA 94549, US.
lightning

Peers used Cisco CUBE Analytics and Reporting for call analytics and social media analytics

Cisco CUBE Analytics and Reporting Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.67/5

Read Reviews (165)
Custom Reports

4.36/5

Read Reviews (315)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.67/5

Read Reviews (165)
Custom Reports

4.36/5

Read Reviews (315)

Software Failure Risk Guidance

?

for Cisco CUBE Analytics and Reporting

Overall Risk Meter

Low Medium High

Top Failure Risks for Cisco CUBE Analytics and Reporting

Variphy, Inc. News

M&A

Valsoft Corporation Expands Unified Communications Portfolio with the Acquisition of Variphy - Yahoo Finance

Valsoft Corporation has acquired Variphy, a California-based provider of unified communications analytics and management solutions. This acquisition allows Variphy to leverage Valsoft's resources to enhance innovation and expand its customer base while maintaining its operational autonomy. Variphy will join the Lighthouse Software Group, benefiting from shared expertise and resources.

Product

Variphy Introduces Support for Microsoft Teams DID Management

Variphy has launched new support for Microsoft Teams direct inward dialing (DID) management. This update enables organizations to manage and analyze Teams DID assignments within Variphys call analytics platform. The integration streamlines number administration and enhances unified communications reporting for enterprises using Microsoft Teams.

Product

Variphy Introduces Support for Microsoft Teams DID Management - ACCESS Newswire

Variphy launched a new Direct Inward Dialing (DID) management integration for Microsoft Teams Phone. The solution provides centralized DID management, real-time number inventory visibility, automated assignment workflows, and advanced analytics. Enterprises can now efficiently control and scale their Teams-based telephony infrastructure with streamlined number management and reporting.

Product

Variphy Introduces CUBE CDR Reporting and Analytics in Variphy Cloud for Greater Granularity

Variphy introduces CUBE CDR Reporting and Analytics in Variphy Cloud for enhanced data granularity.

Variphy, Inc. Profile

Company Name

Variphy, Inc.

Company Website

https://www.variphy.com/

HQ Location

722 Old Jonas Hill Rd, Lafayette, CA 94549, US

Employees

11-50

Social

Financials

PRIVATE