Cisco Contact Center Overview
Cisco Contact Center solutions improve customer service by empowering agents and delivering personalized experiences. Cloud contact center solutions are also provided.
Use Cases
Customers recommend Collaboration, Contact List Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Cisco Contact Center.
Business Priorities
Scale Best Practices and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Cisco Contact Center.
Cisco Contact Center Use-Cases and Business Priorities: Customer Satisfaction Data
Cisco Contact Center works with different mediums / channels such as Phone Calls. Offline. On Premises etc.
Cisco Contact Center, Donor Tools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Cisco Contact Center
Top Industries
- Information Technology and Services
Popular in
- Enterprise
Cisco Contact Center is popular in Information Technology And Services, and is widely used by Enterprise,
Comprehensive Insights on Cisco Contact Center Use Cases
How does Cisco Contact Center facilitate Collaboration?
How does Cisco Contact Center facilitate Contact List Management?
What Are the key features of Cisco Contact Center for Helpdesk Management?
How does Cisco Contact Center facilitate Communication Management?
7+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Cisco Contact Center solved their Contact Center Software needs. Cuspera uses 144 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Peers used Cisco Contact Center for collaboration and contact list management
Cisco Contact Center Competitors
Cisco Contact Center Features
- Low
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- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (20) |
| Custom Reports | Read Reviews (10) |
| Analytics | Read Reviews (19) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (20) |
| Custom Reports | Read Reviews (10) |
| Analytics | Read Reviews (19) |
Cisco Contact Center Integrations
Cisco Contact Center integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Cisco Contact Center
Software Failure Risk Guidance
?for Cisco Contact Center
Top Failure Risks for Cisco Contact Center
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Cision US Inc. Profile
HQ Location
Corporate Headquarters, 170 West Tasman Dr., San Jose, CA 95134, USA
Employees
10001+
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