Cisco Contact Center Overview

Cisco Contact Center solutions improve customer service by empowering agents and delivering personalized experiences. Cloud contact center solutions are also provided.

Use Cases

Customers recommend Collaboration, Contact List Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Cisco Contact Center.

Other use cases:

  • Communication Management
  • Customise Loyalty Program
  • Customer Feedback Management
  • Sales Call Management
  • Create Learning Path
  • Products & Pricelist Management
  • Product Marketing
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Business Priorities

Scale Best Practices and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Cisco Contact Center.

Other priorities:

  • Improve Efficiency
  • Improve Internal Communications
  • Acquire Customers
  • Improve ROI
  • Grow Market Share
See all business priorities See less business priorities

Cisco Contact Center Use-Cases and Business Priorities: Customer Satisfaction Data

Cisco Contact Center works with different mediums / channels such as Phone Calls. Offline. On Premises etc.

Cisco Contact Center, Donor Tools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Cisco Contact Center

Top Industries

  • Information Technology and Services

Popular in

  • Enterprise

Cisco Contact Center is popular in Information Technology And Services, and is widely used by Enterprise,

Comprehensive Insights on Cisco Contact Center Use Cases

What Are the key features of Cisco Contact Center for Collaboration?

What benefits does Cisco Contact Center offer for Contact List Management?

What Are the key features of Cisco Contact Center for Helpdesk Management?

How can Cisco Contact Center enhance your Communication Management process?

7+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Cisco Contact Center solved their Contact Center Software needs. Cuspera uses 144 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

lightning

Peers used Cisco Contact Center for collaboration and contact list management

Cisco Contact Center Competitors

Cisco Contact Center Features

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FEATURE RATINGS AND REVIEWS
AI Powered

4.75/5 ★

Read Reviews (20)
Custom Reports

4.62/5 ★

Read Reviews (10)
Analytics

4.61/5 ★

Read Reviews (19)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.75/5 ★

Read Reviews (20)
Custom Reports

4.62/5 ★

Read Reviews (10)
Analytics

4.61/5 ★

Read Reviews (19)

Software Failure Risk Guidance

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for Cisco Contact Center

Top Failure Risks for Cisco Contact Center

Cisco Systems, Inc. News

Cisco and NTT DATA partner to transform global enterprise wireless connectivity

Cisco and NTT DATA have expanded their partnership to enhance global enterprise wireless connectivity.

25/11/2024 - source

Interactive enhances Fletcher network with Cisco services - ChannelLife New Zealand

Interactive enhances Fletcher Building's network with Cisco services, providing support and cost savings across 400 sites in New Zealand.

17/11/2024 - source

Cisco and MGM Resorts International Sign Multi-Year Agreement - Cisco Newsroom

Cisco signed a multi-year agreement with MGM Resorts International, strengthening their collaboration.

17/11/2024 - source

Cisco Systems, Inc. Feeds

CISCO REPORTS FIRST QUARTER EARNINGS

Cisco reports its first-quarter earnings, detailing financial results for the period.

12/11/2024 - source

Five Benefits of Wi-Fi Onboarding via Captive Portals

In an age where providing internet connectivity to customers has become a necessity, captive portals have become an efficient, streamlined method of onboarding users securely. One of the main reasons for its increasing popularity is the many benefits it brings to the enterprises and businesses that chose to use it. Let’s take a closer look […]

29/05/2024 - source

Occupancy Monitoring enables a safe return to campus, at Aventus

Overview & challenge Aventus, a secondary Vocational Education and Training institute in the Netherlands, operates six campuses with 1,150 instructors and staff. Their main campus is designed to handle around 8,000 to 10,000 people, and their classrooms are designed for 30 students. Post pandemic, they decided to begin at a capacity of 15 per cent […]

27/05/2024 - source

Cisco Systems, Inc. Profile

Company Name

Cisco Systems, Inc.

Year Founded

1984

HQ Location

Corporate Headquarters, 170 West Tasman Dr., San Jose, CA 95134, USA

Employees

10001+

Social

Financials

IPO