Cisco Workplace Analytics Overview
This is a summary of the comprehensive capabilities and benefits of Cisco Workplace Analytics based on over 29 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Cisco Workplace Analytics, belong to a category of solutions that help Business Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Cisco Workplace Analytics is right for your needs? Our Cuspera AI engine can evaluate how Cisco Workplace Analytics fits your specific business needs, industry, and context. Get your personalized assessment report today.
Cisco Workplace Analytics supports business activities such as:
- Tracking & Monitoring Communications
- Identify Target Customers
- Helpdesk Management
- Collaboration
It can help manage these activities if you use Phone Calls and Video for these needs.
Cisco Workplace Analytics was founded in 1984. Pharmaceuticals Vertical is its biggest customer base.
Reviews
"...We are saving on labor expenses and better able to target our customers needs...." Peer review by User
Cisco Workplace Analytics Reviews
11 buyers and buying teams have used Cuspera to assess how well Cisco Workplace Analytics solved their Business Intelligence needs. Cuspera uses 29 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Business Intelligence needs.
Use Cases
Peers recommend Tracking & Monitoring Communications , Identify Target Customers , Helpdesk Management , as the business use cases that they have been most satisfied while using Cisco Workplace Analytics.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Tracking & Monitoring Communications with Phone Calls |
4.16/5 ★ |
"...This program makes has great ability on helping monitor metrics and call stats throughout the company, the reporting is pretty seamless and detailed,...." Peer review by User |
| Identify Target Customers |
3.42/5 ★ |
"...We are saving on labor expenses and better able to target our customers needs...." Peer review by User |
| Helpdesk Management with Phone Calls |
3.42/5 ★ |
"...Most significant are the call center statistics, such as wait time, call duration, number of transfer/re-directs...." Peer review by User |
| PEER EXPERIENCES | |
|---|---|
| Tracking & Monitoring Communications with Phone Calls |
4.16/5 ★ |
"...This program makes has great ability on helping monitor metrics and call stats throughout the company, the reporting is pretty seamless and detailed,...." Peer review by User |
|
| Identify Target Customers |
3.42/5 ★ |
"...We are saving on labor expenses and better able to target our customers needs...." Peer review by User |
|
| Helpdesk Management with Phone Calls |
3.42/5 ★ |
"...Most significant are the call center statistics, such as wait time, call duration, number of transfer/re-directs...." Peer review by User |
|
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
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CASE STUDY Busey BankRead More |
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CASE STUDY ClusterPowerRead More |
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CASE STUDY InterstatesRead More |
Popular Business Setting
for Cisco Workplace Analytics
Top Industries
- Pharmaceuticals
- Banking
- Hospital & Health Care
Popular in
- Small Business
- Large Enterprise
IT and Other Capabilities
for Cisco Workplace Analytics
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (4) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (4) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (1) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (1) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (11) |
| Analytics | Read Reviews (5) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (11) |
| Analytics | Read Reviews (5) |
Software Failure Risk Guidance
?for Cisco Workplace Analytics
Top Failure Risks for Cisco Workplace Analytics
Vendor Profile Details
HQ Location
Corporate Headquarters, 170 West Tasman Dr., San Jose, CA 95134, USA
Employees
10001+
Social
Financials
IPO
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