Civis Platform: Use-Cases, Insights and Reviews | 2025 Cuspera

Civis Platform helped the City of Los Angeles improve its MyLA311 service. The city unified service request systems, letting 3.8 million residents access all 311 requests in one place. MyLA311 now ha...ndles thousands of requests each week, with many completed in 24 to 72 hours. The Know Your Community Initiative made 311 data public, increasing transparency and accountability. The platform also provides real-time maps and updates on local projects and events.
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Civis AI helped Climate Advocacy Lab analyze over 13,000 climate-related ads. The Lab used Civis Platform and Anthropic’s Claude Sonnet model to categorize ads with 88% accuracy. Tasks that took mont...hs now finish in hours. The Lab unlocked real-time insights, live data feeds, and campaign benchmarks. This improved community learning and made ad performance analysis fast and reliable.
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Civis Platform helped Covenant House International centralize data from EveryAction, GA4, and spreadsheets into one warehouse. The solution automated workflows and reporting, saving time and reducing... manual work. Covenant House archived over 5 million CRM records, leading to $2 million in savings over five years. AI tools in Civis made SQL analysis faster and easier. The analytics team now delivers insights more quickly and supports their mission better.
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Civis Platform helped For Our Future Action Fund centralize and manage their data for voter outreach. The nonprofit needed a single place to store and report on data from multiple sources. Civis Plat...form provided a cloud-based solution with real-time data access and reporting. This allowed the team to spend less time building reports and more time making decisions. The platform improved their ability to target and run programs effectively.
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Civis Platform helped a global federated nonprofit fix data silos and manual reporting. The nonprofit had 23 offices in different countries, each with its own data team and systems. Civis Platform un...ified their data, automated reporting, and improved coordination. The solution included a BigQuery integration and on-site training. Now, the nonprofit tracks KPIs across all offices and saves staff time by eliminating manual reporting.
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Civis Analytics helped Houston Food Bank centralize its data systems before the 2021 Texas winter storms. The food bank unified data from multiple sources, including client intake and financial syste...ms. This allowed them to quickly map demand and identify areas most in need during the crisis. As a result, they distributed nearly 20 million pounds of food, an increase of about 1.4 million pounds month over month. The solution improved their crisis response and community support.
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