Clarity Connect Overview
Clarity Connect is a contact center solution native to Skype for Business. It is cloud-managed and can be deployed for on-premises Skype for Business installations.
Use Cases
Customers recommend Helpdesk Management, Call Recording, Workflow Management, as the business use cases that they have been most satisfied with while using Clarity Connect.
Business Priorities
Improve Internal Communications is the most popular business priority that customers and associates have achieved using Clarity Connect.
Clarity Connect Use-Cases and Business Priorities: Customer Satisfaction Data
Clarity Connect works with different mediums / channels such as Phone Calls, User Generated Content, and Chat,
Clarity Connect's features include Recording.
Reviews
"...It is very easy to set up agentes, script, recording, call routing, and call queues...." Peer review by Fen H., Director, Computer Software
Clarity Connect, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Clarity Connect
Top Industries
- Computer Software
- Education
- Information Technology and Services
Popular in
- Enterprise
- Mid Market
- Large Enterprise
Clarity Connect is popular in Computer Software, Education, and Information Technology And Services and is widely used by Enterprise, Mid Market, and Large Enterprise.
Comprehensive Insights on Clarity Connect Use Cases
What Are the key features of Clarity Connect for Helpdesk Management?
How can Clarity Connect enhance your Call Recording process?
8+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Clarity Connect solved their Contact Center Software needs. Cuspera uses 194 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Peers used Clarity Connect for helpdesk management and call recording
Clarity Connect Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Custom Reports | Read Reviews (21) |
| Analytics | Read Reviews (13) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Custom Reports | Read Reviews (21) |
| Analytics | Read Reviews (13) |
Software Failure Risk Guidance
?for Clarity Connect
Top Failure Risks for Clarity Connect
Perficient Profile
Company Name
Perficient
Company Website
https://www.perficient.com/HQ Location
St Louis, MO 63141, MO
Employees
1001-5000
Social
Financials
IPO
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