Clutch Platform Overview

Clutch leverages AI to transform retention marketing by tailoring consumer interactions to specific business needs. Its platform optimizes offers in real-time, helping businesses achieve sales targets swiftly while bolstering brand reputation. Clutch's AI-powered loyalty solutions enable businesses to change customer behavior through personalized strategies across all buying channels. The platform integrates customer data, loyalty management, and marketing orchestration, providing a seamless experience for customer activation and analytics. A unique feature is its ability to create individualized retention marketing experiences, driving behavioral change and boosting customer satisfaction. This comprehensive approach positions Clutch as a pivotal tool in customer loyalty management, offering businesses a competitive edge in retaining and engaging consumers effectively.

Use Cases

Customers recommend Loyalty Management, Engagement Management, Merchandising, as the business use cases that they have been most satisfied with while using Clutch Platform.

Other use cases:

  • Campaign Management
  • Referral Management
  • Channel Marketing
  • Lifetime Value Management
  • Helpdesk Management
  • Content Management
  • Personalized Marketing
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Clutch Platform.

Other priorities:

  • Increase Customer Life Time Value
  • Enter New Markets Internationally Or Locally
  • Build Brand Awareness
  • Scale Best Practices
  • Improve Digital And Social Presence
  • Improve Stakeholder Relations
  • Launch New Products
  • Improve ROI
  • Improve Brand Engagement
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Clutch Platform Use-Cases and Business Priorities: Customer Satisfaction Data

Clutch Platform works with different mediums / channels such as E-Mail. Offline. Promotions etc.

Clutch Platform's features include Personalization, Gamification, and Rewards. and Clutch Platform support capabilities include Email Support, 24/7 Support, Chat Support, etc. also Clutch Platform analytics capabilities include Analytics, and Custom Reports.

Reviews

"Their expertise and commitment to our success goes beyond any vendor/partner relationship we ve experienced. We truly consider them part of our team." - Travis Carlson

Clutch Platform, belong to a category of solutions that help Customer Loyalty Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Clutch-platform offers seamless AI-driven retention marketing, customer activation, and analytics. It unifies these functions into one cohesive platform for businesses.

Popular Business Setting

for Clutch Platform

Top Industries

  • Non-Profit Organization Management
  • Apparel & Fashion
  • Hospitality

Popular in

  • Enterprise
  • Small Business
  • Mid Market

Clutch Platform is popular in Non-Profit Organization Management, Apparel & Fashion, and Hospitality and is widely used by Enterprise, Small Business, and Mid Market.

Comprehensive Insights on Clutch Platform Use Cases

How does Clutch Platform address your Loyalty Management Challenges?

How efficiently Does Clutch Platform manage your Engagement Management?

How does Clutch Platform facilitate Merchandising?

What solutions does Clutch Platform provide for Campaign Management?

19+ more Business Use Cases

17 buyers and buying teams have used Cuspera to assess how well Clutch Platform solved their Customer Loyalty Management needs. Cuspera uses 308 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Loyalty Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Clutch Platform testimonial

Travis Carlson

Director of Marketing

Their expertise and commitment to our success goes beyond any vendor/partner relationship we ve experienced. We truly consider them part of our team. Testimonial By Travis Carlson
Clutch Platform testimonial

Paul Grosch

VP of IT

From the articulate customer-facing team to the service-oriented company culture, you guys do an awesome job. Testimonial By Paul Grosch
Clutch Platform testimonial

Valerie Vo

Sr. Product Manager

Amazing can-do attitudes, great partnership, and always leading with let's see how we can make this possible. Testimonial By Valerie Vo
CUSTOMERS TESTIMONIALS
Clutch Platform testimonial

Travis Carlson

Director of Marketing

Their expertise and commitment to our success goes beyond any vendor/partner relationship we ve experienced. We truly consider them part of our team. Testimonial By Travis Carlson
Clutch Platform testimonial

Paul Grosch

VP of IT

From the articulate customer-facing team to the service-oriented company culture, you guys do an awesome job. Testimonial By Paul Grosch
Clutch Platform testimonial

Valerie Vo

Sr. Product Manager

Amazing can-do attitudes, great partnership, and always leading with let's see how we can make this possible. Testimonial By Valerie Vo

Case Studies

Hospitality

CASE STUDY Marcus Theatres

Clutch helped Marcus Theatres improve their loyalty and subscription programs. Marcus faced tough competition from streaming services and needed to boost repeat visits. Clutch's Loyalty Management an...d Marketing Automation modules gave Marcus real-time data and AI-driven insights. Marcus saw a 10% increase in average order value, 80% increase in order frequency, and 85% increase in customer lifetime value. The new system made every customer feel valued and encouraged them to return.

Retail

CASE STUDY Smithland

Clutch Customer Data Platform helped Smithland unify data from three merged franchises. Smithland replaced outdated loyalty programs and manual marketing with automated, personalized offers. The plat...form enabled real-time engagement and better customer segmentation. Smithland saw a 525% increase in redemption rate and a 42% rise in average redemption order value. Customers now get relevant offers, boosting loyalty and sales.

Retail

CASE STUDY MillerHome Furniture

Clutch helped MillerHome Furniture boost customer engagement with its AI-driven retention platform. MillerHome used loyalty management and marketing orchestration tools, including SMS campaigns, to m...ake their loyalty programs more personal and effective. They launched creative campaigns like 'Red Rovering' and 'Don’t Use, Don’t Lose' to bring customers back and reward loyalty. As a result, MillerHome saw a 75% increase in revenue and a 52% rise in reward point redemptions year over year.

Retail

CASE STUDY National pet supply brand

Clutch helped a national pet supply brand launch an award-winning loyalty program. The brand faced challenges with customer retention and lacked data insights. Clutch's platform enabled the brand to ...personalize experiences using customer data. The program led to 573,000 households enrolled and 1,200 new households added daily. Customer engagement increased by 30% after the program started.

Automotive

CASE STUDY VIP Auto

Clutch helped VIP Auto launch a custom loyalty program using its CDP and loyalty management modules. VIP Auto wanted to turn more first-time buyers into repeat customers by using customer data for be...tter engagement. The new program offered points, cashback, and coupons for specific actions. 74% of transactions now come from loyalty members. Loyal customers spend 50% more and have a 141% higher lifetime value than non-loyal members. The program increased customer retention and satisfaction by giving clear rewards and personalizing experiences.

Retail

CASE STUDY The Honest Company

Clutch Stored Value helped The Honest Company turn gift cards into a marketing tool. They created digital accounts for customers who received gift cards. This let them collect customer names, emails,... and profiles. Now, 95% of customers are fully identified. Over 15,000 customers use the digital account feature. This led to better communication, higher redemption rates, and more spending. The Honest Company now uses gift cards to build loyalty and understand their customers.

lightning

Peers used Clutch Platform for loyalty management and engagement management

Clutch Platform Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.43/5 ★

Read Reviews (2)
Analytics

4.71/5 ★

Read Reviews (16)
Custom Reports

4.51/5 ★

Read Reviews (35)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.43/5 ★

Read Reviews (2)
Analytics

4.71/5 ★

Read Reviews (16)
Custom Reports

4.51/5 ★

Read Reviews (35)

Clutch Platform Integrations

Clutch Platform integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.51/5 ★

Read Reviews (21)
Data Export

3.74/5 ★

Read Reviews (5)

Software Failure Risk Guidance

?

for Clutch Platform

Overall Risk Meter

Low Medium High

Top Failure Risks for Clutch Platform

Clutch Holdings News

Customer

Smithland Creates Powerful Customer Experiences by Moving from Siloed to Unified

Smithland unified its customer engagement by adopting Clutchs integrated retention marketing platform. The deployment replaced siloed systems with a centralized customer data platform, enabling advanced loyalty management, personalized offers, and seamless marketing orchestration. Smithland now leverages Clutchs tools to drive customer retention, improve offer ROI, and deliver tailored experiences across retail channels.

Product

IT News Online - Clutch Has Integrated With Shopify to Power CDP , AI Loyalty , and Retention Marketing for Omnichannel Retailers

Clutch has integrated its AI-powered Customer Data Platform with Shopify to enhance loyalty and retention marketing for omnichannel retailers, offering tools for customer insights, loyalty programs, and real-time offer management.

Partnership

IT News Online - Clutch and Care Continuity Announce Strategic Partnership to Revolutionize Patient Engagement and Care Coordination in Healthcare

Clutch and Care Continuity announced a partnership to improve patient engagement and care coordination by combining Clutch's AI-driven data platform with Care Continuity's patient navigation solutions.

Product

Beyond Points: Building Loyalty Through Experiences

Clutch enhances customer loyalty through an integrated platform offering tools for data management, loyalty programs, and personalized marketing strategies.

Clutch Holdings Profile

Company Name

Clutch Holdings

Company Website

https://www.clutch.com/

HQ Location

201 S Maple Way, Suite 250, Ambler, PA 19002, US

Employees

51-100

Social

Financials

SERIES B