Customer stories

Product Business Settings

New Relic is popular in Computer Software, Information Technology And Services, and Internet industries and is widely used by Small Business, Large Enterprise, and Mid Market.

Integrations

Content Management Systems
Print Software and Services
Help Desk
Security

New Relic Product Overview

New Relic offers a comprehensive observability platform tailored for engineers aiming to monitor, debug, and enhance their entire technology stack. This platform supports full-stack monitoring, covering front-end, back-end, and infrastructure components, along with vulnerability assessments and log analysis. With over 780 integrations, including Agentic AI, New Relic facilitates seamless data collection and analysis across diverse systems. The platform's robust security measures ensure enterprise-level data protection. A unique aspect is its ability to break down organizational silos, fostering collaborative engineering environments. Users can start without financial commitment, making it accessible for teams looking to improve operational visibility and performance.

How satisfied the customers are with New Relic use-cases

Reviews

"...New Relic does a good job with asset performance management and gives you a pretty full view into your entire software stack's performance. ...." Peer review by Verified Reviewer, Financial Services

New Relic Customer Insights, Testimonials and Case Studies

What solutions does New Relic provide for Helpdesk Management?

What benefits does New Relic offer for Communication Management?

What Are the key features of New Relic for Collaboration?

How does New Relic address your Performance Management Challenges?

How can New Relic enhance your Engagement Management process?

What is New Relic?

New Relic is a cloud-based platform that gives developers, engineers, operations, and management a clear view of what’s happening in today’s complex software environments. It helps to find and fix problems faster, build high-performing DevOps teams, and deliver delightful experiences for the customers.

It is a full-stack data analysis platform for all the software metrics, events, and logs with a connected, real-time view of all the operational data in one place to respond faster, optimize better, and build more perfect software. It also helps to instantly detect, diagnose, and resolve issues before customers notice and respond to incidents faster.

Some of its features include troubleshooting and optimizing the apps and systems in just a few clicks, Detecting, understanding, and resolving problems Faster, technical support from instrumentation to incident response, On-demand video training, and more.

What is New Relic used for?

New Relic is a Digital Analytics Software mainly used by its customers to Acquire Customers and Improve Efficiency by Helpdesk Management, Communication Management and Collaboration .

What are the top features of New Relic?

Alerts: popups & Notifications, Dashboard and Widgets are some of the top features of New Relic.

Who uses New Relic?

New Relic is used by Computer Software, Information Technology And Services and Internet among other industries.

What are New Relic alternatives?

TWIPLA, Klipfolio, Buildfire and Unity Platform are popular alternatives for New Relic.

Where is New Relic located?

New Relic is headquartered at 188 Spear St., Suite 1000 San Francisco, CA USA 94105.

11 buyers and buying teams have used Cuspera to assess how well New Relic solved their Digital Analytics needs. Cuspera uses 1800 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Digital Analytics needs.

 

Bangkok Bank Standardizes on New Relic Intelligent Observability Platform , Powered by Digital Experience Monitoring , to Expand Mobile Banking Ecosystem

Bangkok Bank has expanded its multi-year agreement with New Relic to enhance its mobile banking ecosystem. The bank will utilize New Relic's Intelligent Observability Platform, including Digital Expe...rience Monitoring, to improve operational stability and customer experience. Key features include intelligent service monitoring dashboards and dynamic mapping, which have reduced downtime and improved system performance metrics significantly.

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Confused.com - Financial Services

Confused.com used New Relic to improve cloud monitoring after moving to Microsoft Azure. The company faced challenges with a mix of old monitoring tools that could not keep up with rapid changes. New... Relic helped Confused.com gain better visibility and control over their cloud environment. As a result, Confused.com identified nearly £60,000 in potential annual savings.

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Ansarada - Computer Software

Ansarada used New Relic to improve system performance and reliability. Ansarada needed to manage risk and protect sensitive information for clients in high-pressure environments. New Relic helped Ans...arada quickly diagnose issues and maintain a robust platform. This allowed Ansarada to deliver a seamless and secure experience for mergers, acquisitions, and other confidential matters.

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ITV - Media, Entertainment & Gaming

New Relic helped ITV move its ad revenue systems to the cloud. ITV needed technology that could scale and support fast digital growth. The Airtime Sales team used New Relic for full observability dur...ing a complex migration. This let ITV manage advertising sales better. New Relic is now key to ITV's data-driven digital business.

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Gett - Transportation/trucking/railroad

Gett uses New Relic to improve uptime and reliability for its ground travel platform. The company faced challenges with rapid incident management due to a complex microservices cloud setup. New Relic... helps Gett quickly find and fix performance problems. With New Relic, Gett reduced mean time to resolution (MTTR) by 50%. The platform supports Gett in meeting 99% service level agreements for its drivers and riders.

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Halodoc - Health, Wellness And Fitness

New Relic helped Halodoc improve app performance by 40%. The platform gave Halodoc better visibility and control over their systems. Halodoc reduced monthly infrastructure and server costs by 20%. Th...ey saw a 22% increase in average transactions in 12 months. New Relic dashboards and custom reporting helped Halodoc track KPIs and optimize resources. The solution supported Halodoc's growth and improved customer experience.

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Absolutely Simple Custom Monitoring with New Relic Flex

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Peers used New Relic for helpdesk management and communication management

New Relic Competitors

New Relic Features

  • Low
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  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.17/5 ★

Read Reviews (12)
Analytics

4.32/5 ★

Read Reviews (217)
Custom Reports

4.29/5 ★

Read Reviews (246)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.17/5 ★

Read Reviews (12)
Analytics

4.32/5 ★

Read Reviews (217)
Custom Reports

4.29/5 ★

Read Reviews (246)

New Relic Integrations

New Relic integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.27/5 ★

Read Reviews (140)
Data Export

4.01/5 ★

Read Reviews (105)

Acquia Drupal

4.28 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Umbraco CMS

4.19 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Fastly CDN

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Printfection

4.29 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

VictorOps

4.6 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Auth0

4.41 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Few API Integrations for New Relic

Airtable

4.67 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Zendesk Sunshine

4.18 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Wufoo

4.33 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Zoho Subscriptions

4.47 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Influitive

4.63 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

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for New Relic

Overall Risk Meter

Low Medium High

Top Failure Risks for New Relic

New Relic, Inc. News

Product
 

New Relic to Launch Japanese Data Centre to Accelerate Enterprise ...

New Relic plans to launch its first Japanese data center in Tokyo by July 2026. This strategic move aims to enhance observability solutions for Japanese enterprises, addressing data residency and compliance needs. The data center will support industries like finance and manufacturing with ultra-low latency and advanced security, reinforcing New Relic's market leadership in Japan.

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Product
 

New Relic to Launch Japanese Data Center to Accelerate Enterprise ...

New Relic announced plans to launch its first Japanese data center in Tokyo, set to open in July 2026. This strategic move aims to enhance data residency and compliance for Japanese enterprises, particularly in finance and manufacturing. The data center will offer ultra-low latency and support real-time insights, strengthening New Relic's market leadership in observability.

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Product
 

New Relic announces Agentic Platform for Observability at Scale

New Relic has launched the Agentic Platform, designed for enterprise-grade observability and automation. It features a no-code builder for creating AI agents, pre-built agents for quick adoption, and dynamic runtime for complex scenarios. The platform integrates with New Relic Workflow Automation, offering robust governance and security features, enabling organizations to automate processes and enhance operational resilience.

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Executive
 

New Relic Names Michael Frendo as CTO to Strengthen Technology ...

New Relic has appointed Michael Frendo as Chief Technology Officer to enhance its technology leadership and global growth. Frendo, with over 25 years of experience in software and hardware development, will focus on aligning product vision with technical execution. He will work closely with New Relic's Chief Product Officer to advance the company's Intelligent Observability Platform and support customers in scaling their AI initiatives.

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New Relic, Inc. Profile

Company Name

New Relic, Inc.

Company Website

https://newrelic.com/

HQ Location

188 Spear St., Suite 1000 San Francisco, CA USA 94105

Employees

1001-5000

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Financials

SERIES C