New Relic Overview

New Relic offers a comprehensive observability platform tailored for engineers aiming to monitor, debug, and enhance their entire technology stack. This platform supports full-stack monitoring, covering front-end, back-end, and infrastructure components, along with vulnerability assessments and log analysis. With over 780 integrations, including Agentic AI, New Relic facilitates seamless data collection and analysis across diverse systems. The platform's robust security measures ensure enterprise-level data protection. A unique aspect is its ability to break down organizational silos, fostering collaborative engineering environments. Users can start without financial commitment, making it accessible for teams looking to improve operational visibility and performance.

Use Cases

Customers recommend Helpdesk Management, Communication Management, Collaboration, as the business use cases that they have been most satisfied with while using New Relic.

Other use cases:

  • Performance Management
  • Engagement Management
  • Training & Onboarding
  • Content Management
  • Competitive Intelligence
  • Community Building
  • Lead Tracking
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Business Priorities

Acquire Customers and Improve Efficiency are the most popular business priorities that customers and associates have achieved using New Relic.

Other priorities:

  • Enhance Customer Relationships
  • Scale Best Practices
  • Improve ROI
  • Increase Sales & Revenue
  • Enter New Markets Internationally Or Locally
  • Manage Risk
  • Improve Digital And Social Presence
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New Relic Use-Cases and Business Priorities: Customer Satisfaction Data

New Relic works with different mediums / channels such as Phone Calls. E-Mail. Chat etc.

New Relic's features include Alerts: Popups & Notifications, Dashboard, Widgets, etc. and New Relic support capabilities include Email Support, Chat Support, Phone Support, etc. also New Relic analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Atlassian OnDemand is an unprecedented step forward for our customers because it makes world-class development and collaboration tools much more broadly available to teams around the world...." Peer review by Glenn Butcher, Director of SaaS Engineering, Atlassian

Peer review evidence (same sources as the product rating summary)

"...Products Help Center Want to use our logo? , including instructions and different styles and formats...." Resources
"...One of the best monitoring tools to track performance of web applications and APIs...." Peer review by Harshit Seth
"...A step-by-step guide to reduce complexity and improve collaboration. ..." Tool Consolidation

New Relic, TWIPLA, Klipfolio, Buildfire, Unity Platform, etc., all belong to a category of solutions that help Digital Analytics. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

New Relic allows engineers to monitor, debug, and improve their entire stack using an all-in-one observability platform. Sign-up is free and requires no credit card.

Popular Business Setting

for New Relic

Top Industries

  • Computer Software
  • Information Technology and Services
  • Internet

Popular in

  • Small Business
  • Large Enterprise
  • Mid Market

New Relic is popular in Computer Software, Information Technology And Services, and Internet and is widely used by Small Business, Large Enterprise, and Mid Market.

New Relic Customer wins, Customer success stories, Case studies

How can New Relic optimize your Helpdesk Management Workflow?

How can New Relic enhance your Communication Management process?

Why is New Relic the best choice for Collaboration?

What makes New Relic ideal for Performance Management?

What makes New Relic ideal for Engagement Management?

11 buyers and buying teams have used Cuspera to assess how well New Relic solved their Digital Analytics needs. Cuspera uses 1800 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Digital Analytics needs.

 

Bangkok Bank Standardizes on New Relic Intelligent Observability Platform , Powered by Digital Experience Monitoring , to Expand Mobile Banking Ecosystem

Bangkok Bank has expanded its multi-year agreement with New Relic to enhance its mobile banking ecosystem. The bank will utilize New Relic's Intelligent Observability Platform, including Digital Expe...rience Monitoring, to improve operational stability and customer experience. Key features include intelligent service monitoring dashboards and dynamic mapping, which have reduced downtime and improved system performance metrics significantly.

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Mediacorp - Media Production - Media Production

New Relic helped Mediacorp achieve a 99.5% crash-free rate on its mobile apps. Mediacorp improved app ratings to an average of 4 stars. Developers now save at least 2 hours each week. Real-time monit...oring lets Mediacorp detect issues 24 hours in advance. The platform supports seamless streaming during major events. Mediacorp delivers high-quality digital content to millions daily.

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Kissht - Financial Services - Financial Services

Kissht used New Relic to cut observability costs by 25%. The team reduced mean time to detect and resolve issues from hours to minutes. Kissht improved uptime by 2% during peak periods and lowered P9...5 API latency by over 20%. Developers now fix problems faster and work together better. New Relic gives Kissht a single view for all system performance data.

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Hiscox UK - Insurance - Insurance

Hiscox UK used New Relic to migrate from a legacy observability tool to a unified platform. The team built custom dashboards for technical and business users, giving real-time insights into customer ...journeys and system health. Marketing and executive teams now track engagement, page load times, and revenue-impacting issues instantly. Support teams use dashboards to monitor workflow performance and set accurate SLAs. New Relic helped Hiscox UK break down silos, speed up incident resolution, and drive data-driven decisions across the business.

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Ajaib - Financial Services - Financial Services

New Relic helps Ajaib deliver fast trades for investors. As Ajaib's user base grew, they needed to scale and improve uptime. New Relic's observability tools, including APM and distributed tracing, le...t Ajaib monitor over 100 Kubernetes clusters. The team uses dashboards to spot errors and fix issues in minutes. This keeps mean time to recovery low and supports data-driven product improvements.

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William Hill - Entertainment - Entertainment

New Relic helped William Hill cut mean time to resolve (MTTR) by 80%. The company manages 5.2 million online transactions daily and needed reliable, real-time monitoring. New Relic replaced failing t...ools, providing stable, elastic observability. William Hill saw a 25% improvement in resolving P1 incidents within 60 minutes. Real-time dashboards and proactive alerting now drive continuous improvement and 100% platform reliability.

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Absolutely Simple Custom Monitoring with New Relic Flex

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Frequently Asked Questions(FAQ)

for New Relic

What is New Relic?

New Relic is a cloud-based platform that gives developers, engineers, operations, and management a clear view of what’s happening in today’s complex software environments. It helps to find and fix problems faster, build high-performing DevOps teams, and deliver delightful experiences for the customers.

It is a full-stack data analysis platform for all the software metrics, events, and logs with a connected, real-time view of all the operational data in one place to respond faster, optimize better, and build more perfect software. It also helps to instantly detect, diagnose, and resolve issues before customers notice and respond to incidents faster.

Some of its features include troubleshooting and optimizing the apps and systems in just a few clicks, Detecting, understanding, and resolving problems Faster, technical support from instrumentation to incident response, On-demand video training, and more.

What is New Relic used for?

New Relic is a Digital Analytics Software mainly used by its customers to Acquire Customers and Improve Efficiency by Helpdesk Management, Communication Management and Collaboration .

What are the top features of New Relic?

Alerts: popups & Notifications, Dashboard and Widgets are some of the top features of New Relic.

Who uses New Relic?

New Relic is used by Computer Software, Information Technology And Services and Internet among other industries.

What are New Relic alternatives?

TWIPLA, Klipfolio, Buildfire and Unity Platform are popular alternatives for New Relic.

Where is New Relic located?

New Relic is headquartered at 188 Spear St., Suite 1000 San Francisco, CA USA 94105.
lightning

Peers used New Relic for helpdesk management and communication management

New Relic Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.17/5 ★

Read Reviews (12)
Analytics

4.32/5 ★

Read Reviews (217)
Custom Reports

4.29/5 ★

Read Reviews (246)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.17/5 ★

Read Reviews (12)
Analytics

4.32/5 ★

Read Reviews (217)
Custom Reports

4.29/5 ★

Read Reviews (246)

Software Failure Risk Guidance

?

for New Relic

Overall Risk Meter

Low Medium High

Top Failure Risks for New Relic

New Relic, Inc. News

Executive

New Relic Appoints Masakiyo Furudate as Group Vice President, Head of ...

New Relic has appointed Masakiyo Furudate as Group Vice President, Head of New Relic Japan. Furudate will lead strategic growth and operations in Japan, a key market for New Relic. With extensive experience in enterprise technology, he aims to enhance New Relic's market leadership and drive the adoption of AI-strengthened business observability in Japan.

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Executive

Tech Explained: New Relic Appoints AI-Forward Technology Veteran Wendi ...

New Relic has appointed Wendi Sturgis to its Board of Directors. Sturgis, a seasoned technology executive with a strong background in AI and customer engagement, brings extensive experience from roles at Yext and Cleverbridge. Her expertise in AI-led strategies and global technology brand scaling will support New Relic's growth in the observability space.

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Executive

New Relic appoints AI-forward technology Veteran Wendi Sturgis

New Relic has appointed Wendi Sturgis, a seasoned technology executive with extensive experience in AI and customer engagement, to its Board of Directors. Sturgis, known for her leadership roles at Yext and Cleverbridge, brings a wealth of expertise in scaling global tech brands and AI-led strategies. Her appointment is expected to support New Relic's growth and innovation in the observability space.

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Executive

New Relic Appoints AI-Forward Technology Veteran Wendi ...

New Relic has appointed Wendi Sturgis, a seasoned technology executive with extensive experience in AI and global tech brand scaling, to its Board of Directors. Her expertise in AI-led strategies and international growth will support New Relic's expansion in the observability market. Sturgis's background includes leadership roles at Yext and Cleverbridge, enhancing customer engagement and driving significant business growth.

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New Relic, Inc. Profile

Company Name

New Relic, Inc.

Company Website

https://newrelic.com/

HQ Location

188 Spear St., Suite 1000 San Francisco, CA USA 94105

Employees

1001-5000

Social

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Financials

SERIES C