New Relic Overview

New Relic offers a comprehensive observability platform tailored for engineers aiming to monitor, debug, and enhance their entire technology stack. This platform supports full-stack monitoring, covering front-end, back-end, and infrastructure components, along with vulnerability assessments and log analysis. With over 780 integrations, including Agentic AI, New Relic facilitates seamless data collection and analysis across diverse systems. The platform's robust security measures ensure enterprise-level data protection. A unique aspect is its ability to break down organizational silos, fostering collaborative engineering environments. Users can start without financial commitment, making it accessible for teams looking to improve operational visibility and performance.

Use Cases

Customers recommend Helpdesk Management, Communication Management, Collaboration, as the business use cases that they have been most satisfied with while using New Relic.

Other use cases:

  • Performance Management
  • Engagement Management
  • Training & Onboarding
  • Content Management
  • Competitive Intelligence
  • Community Building
  • Lead Tracking
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Business Priorities

Acquire Customers and Improve Efficiency are the most popular business priorities that customers and associates have achieved using New Relic.

Other priorities:

  • Enhance Customer Relationships
  • Scale Best Practices
  • Improve ROI
  • Increase Sales & Revenue
  • Enter New Markets Internationally Or Locally
  • Manage Risk
  • Improve Digital And Social Presence
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New Relic Use-Cases and Business Priorities: Customer Satisfaction Data

New Relic works with different mediums / channels such as Phone Calls. E-Mail. Chat etc.

New Relic's features include Alerts: Popups & Notifications, Dashboard, Widgets, etc. and New Relic support capabilities include Email Support, Chat Support, Phone Support, etc. also New Relic analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Relic is one of the best Application performance management tool available in market, It helps Application support team to review the performance of application and suggest the best way to optimize it. ...." Peer review by Darshan Y., Linux and Virtualization specialist., Information Technology and Services

New Relic, TWIPLA, Klipfolio, Buildfire, Unity Platform, etc., all belong to a category of solutions that help Digital Analytics. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

New Relic allows engineers to monitor, debug, and improve their entire stack using an all-in-one observability platform. Sign-up is free and requires no credit card.

Popular Business Setting

for New Relic

Top Industries

  • Computer Software
  • Information Technology and Services
  • Internet

Popular in

  • Small Business
  • Large Enterprise
  • Mid Market

New Relic is popular in Computer Software, Information Technology And Services, and Internet and is widely used by Small Business, Large Enterprise, and Mid Market.

New Relic Customer wins, Customer success stories, Case studies

What makes New Relic ideal for Helpdesk Management?

How can New Relic optimize your Communication Management Workflow?

What Are the key features of New Relic for Collaboration?

What solutions does New Relic provide for Performance Management?

What solutions does New Relic provide for Engagement Management?

11 buyers and buying teams have used Cuspera to assess how well New Relic solved their Digital Analytics needs. Cuspera uses 1800 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Digital Analytics needs.

 

Bangkok Bank Standardizes on New Relic Intelligent Observability Platform , Powered by Digital Experience Monitoring , to Expand Mobile Banking Ecosystem

Bangkok Bank has expanded its multi-year agreement with New Relic to enhance its mobile banking ecosystem. The bank will utilize New Relic's Intelligent Observability Platform, including Digital Expe...rience Monitoring, to improve operational stability and customer experience. Key features include intelligent service monitoring dashboards and dynamic mapping, which have reduced downtime and improved system performance metrics significantly.

Confused.com - Financial Services

Confused.com used New Relic to improve cloud monitoring after moving to Microsoft Azure. The company faced challenges with a mix of old monitoring tools that could not keep up with rapid changes. New... Relic helped Confused.com gain better visibility and control over their cloud environment. As a result, Confused.com identified nearly £60,000 in potential annual savings.

Ansarada - Computer Software

Ansarada used New Relic to improve system performance and reliability. Ansarada needed to manage risk and protect sensitive information for clients in high-pressure environments. New Relic helped Ans...arada quickly diagnose issues and maintain a robust platform. This allowed Ansarada to deliver a seamless and secure experience for mergers, acquisitions, and other confidential matters.

ITV - Media, Entertainment & Gaming

New Relic helped ITV move its ad revenue systems to the cloud. ITV needed technology that could scale and support fast digital growth. The Airtime Sales team used New Relic for full observability dur...ing a complex migration. This let ITV manage advertising sales better. New Relic is now key to ITV's data-driven digital business.

Gett - Transportation/trucking/railroad

Gett uses New Relic to improve uptime and reliability for its ground travel platform. The company faced challenges with rapid incident management due to a complex microservices cloud setup. New Relic... helps Gett quickly find and fix performance problems. With New Relic, Gett reduced mean time to resolution (MTTR) by 50%. The platform supports Gett in meeting 99% service level agreements for its drivers and riders.

Halodoc - Health, Wellness And Fitness

New Relic helped Halodoc improve app performance by 40%. The platform gave Halodoc better visibility and control over their systems. Halodoc reduced monthly infrastructure and server costs by 20%. Th...ey saw a 22% increase in average transactions in 12 months. New Relic dashboards and custom reporting helped Halodoc track KPIs and optimize resources. The solution supported Halodoc's growth and improved customer experience.

Absolutely Simple Custom Monitoring with New Relic Flex

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Frequently Asked Questions(FAQ)

for New Relic

What is New Relic?

New Relic is a cloud-based platform that gives developers, engineers, operations, and management a clear view of what’s happening in today’s complex software environments. It helps to find and fix problems faster, build high-performing DevOps teams, and deliver delightful experiences for the customers.

It is a full-stack data analysis platform for all the software metrics, events, and logs with a connected, real-time view of all the operational data in one place to respond faster, optimize better, and build more perfect software. It also helps to instantly detect, diagnose, and resolve issues before customers notice and respond to incidents faster.

Some of its features include troubleshooting and optimizing the apps and systems in just a few clicks, Detecting, understanding, and resolving problems Faster, technical support from instrumentation to incident response, On-demand video training, and more.

What is New Relic used for?

New Relic is a Digital Analytics Software mainly used by its customers to Acquire Customers and Improve Efficiency by Helpdesk Management, Communication Management and Collaboration .

What are the top features of New Relic?

Alerts: popups & Notifications, Dashboard and Widgets are some of the top features of New Relic.

Who uses New Relic?

New Relic is used by Computer Software, Information Technology And Services and Internet among other industries.

What are New Relic alternatives?

TWIPLA, Klipfolio, Buildfire and Unity Platform are popular alternatives for New Relic.

Where is New Relic located?

New Relic is headquartered at 188 Spear St., Suite 1000 San Francisco, CA USA 94105.
lightning

Peers used New Relic for helpdesk management and communication management

New Relic Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.17/5 ★

Read Reviews (12)
Analytics

4.32/5 ★

Read Reviews (217)
Custom Reports

4.29/5 ★

Read Reviews (246)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.17/5 ★

Read Reviews (12)
Analytics

4.32/5 ★

Read Reviews (217)
Custom Reports

4.29/5 ★

Read Reviews (246)

Software Failure Risk Guidance

?

for New Relic

Overall Risk Meter

Low Medium High

Top Failure Risks for New Relic

New Relic, Inc. News

Executive

New Relic Appoints Masakiyo Furudate as Group Vice President, Head of ...

New Relic has appointed Masakiyo Furudate as Group Vice President, Head of New Relic Japan. Furudate will lead strategic growth and operations in Japan, a key market for New Relic. With extensive experience in enterprise technology, he aims to enhance New Relic's market leadership and drive the adoption of AI-strengthened business observability in Japan.

Executive

New Relic Appoints AI-Forward Technology Veteran Wendi ...

New Relic has appointed Wendi Sturgis, a seasoned technology executive with extensive experience in AI and global tech brand scaling, to its Board of Directors. Her expertise in AI-led strategies and international growth will support New Relic's expansion in the observability market. Sturgis's background includes leadership roles at Yext and Cleverbridge, enhancing customer engagement and driving significant business growth.

Awards

New Relic Named a Leader in the 2026 IDC MarketScape for Worldwide ...

New Relic has been recognized as a Leader in the 2026 IDC MarketScape for Worldwide AIOps. This accolade highlights New Relic's capabilities in delivering an intelligent observability platform that integrates AI-guided remediation and intelligent workflows. The platform supports outcome-centric decision operations and predictive capabilities, emphasizing open standards and agentic AI.

Executive

New Relic, Inc. Appoints Wendi Sturgis to Its Board of Directors

New Relic, Inc. has appointed Wendi Sturgis to its Board of Directors. Sturgis, a seasoned executive with extensive experience in scaling global technology brands, brings valuable expertise in AI and customer engagement. Her past roles include CEO of Cleverbridge and Senior Vice President at Yext, where she led strategic initiatives and international expansions.

New Relic, Inc. Profile

Company Name

New Relic, Inc.

Company Website

https://newrelic.com/

HQ Location

188 Spear St., Suite 1000 San Francisco, CA USA 94105

Employees

1001-5000

Social

Financials

SERIES C