New Relic Overview

New Relic offers a comprehensive observability platform tailored for engineers aiming to monitor, debug, and enhance their entire technology stack. This platform supports full-stack monitoring, covering front-end, back-end, and infrastructure components, along with vulnerability assessments and log analysis. With over 780 integrations, including Agentic AI, New Relic facilitates seamless data collection and analysis across diverse systems. The platform's robust security measures ensure enterprise-level data protection. A unique aspect is its ability to break down organizational silos, fostering collaborative engineering environments. Users can start without financial commitment, making it accessible for teams looking to improve operational visibility and performance.

Use Cases

Customers recommend Helpdesk Management, Communication Management, Collaboration, as the business use cases that they have been most satisfied with while using New Relic.

Other use cases:

  • Performance Management
  • Engagement Management
  • Training & Onboarding
  • Content Management
  • Competitive Intelligence
  • Community Building
  • Lead Tracking
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Business Priorities

Acquire Customers and Improve Efficiency are the most popular business priorities that customers and associates have achieved using New Relic.

Other priorities:

  • Enhance Customer Relationships
  • Scale Best Practices
  • Improve ROI
  • Increase Sales & Revenue
  • Enter New Markets Internationally Or Locally
  • Manage Risk
  • Improve Digital And Social Presence
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New Relic Use-Cases and Business Priorities: Customer Satisfaction Data

New Relic works with different mediums / channels such as Phone Calls. E-Mail. Chat etc.

New Relic's features include Alerts: Popups & Notifications, Dashboard, Widgets, etc. and New Relic support capabilities include Email Support, Chat Support, Phone Support, etc. also New Relic analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Relic is one of the best Application performance management tool available in market, It helps Application support team to review the performance of application and suggest the best way to optimize it. ...." Peer review by Darshan Y., Linux and Virtualization specialist., Information Technology and Services

New Relic, TWIPLA, Klipfolio, Buildfire, Unity Platform, etc., all belong to a category of solutions that help Digital Analytics. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

New Relic allows engineers to monitor, debug, and improve their entire stack using an all-in-one observability platform. Sign-up is free and requires no credit card.

Popular Business Setting

for New Relic

Top Industries

  • Computer Software
  • Information Technology and Services
  • Internet

Popular in

  • Small Business
  • Large Enterprise
  • Mid Market

New Relic is popular in Computer Software, Information Technology And Services, and Internet and is widely used by Small Business, Large Enterprise, and Mid Market.

Comprehensive Insights on New Relic Use Cases

What benefits does New Relic offer for Helpdesk Management?

How efficiently Does New Relic manage your Communication Management?

How does New Relic facilitate Collaboration?

How does New Relic address your Performance Management Challenges?

How can New Relic enhance your Engagement Management process?

37+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well New Relic solved their Digital Analytics needs. Cuspera uses 1800 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Digital Analytics needs.

Case Studies

CASE STUDY HolidayCheck

HolidayCheck used New Relic to improve their website performance. They faced challenges with growing traffic and limited visibility into their application health. New Relic gave them better monitorin...g and insights. As a result, they reduced mean time to resolution (MTTR) to minutes. This helped them handle double-digit yearly growth and deliver a better customer experience.

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Government Administration

CASE STUDY Government of India (National Informatics Centre)

New Relic helped the Government of India launch its COVID-19 contact tracing app, Aarogya Setu. The National Informatics Centre needed high uptime and reliability for this important public health too...l. New Relic provided observability and monitoring to support the app's rollout. This helped ensure the app stayed available and reliable for millions of users across India.

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Financial Services

CASE STUDY Insurance Australia Group Limited (IAG)

IAG used New Relic to support its digital transformation. IAG wanted more visibility into its systems as digital transactions grew from 20% to over 50%. The company needed to monitor production apps ...in real time. New Relic helped IAG gain this visibility. This allowed IAG to better meet customer demand and support rapid digital growth.

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Computer Software

CASE STUDY HealthifyMe

HealthifyMe used New Relic to improve app performance and reduce costs. The company saw a 10% decrease in overall costs and a 10% improvement in performance. HealthifyMe scaled to handle over twice t...he usual traffic during peak times. Custom dashboards helped leaders see key data. All developers now use one observability tool, which led to faster innovation.

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CASE STUDY HT Digital Streams

HT Digital Streams used New Relic to improve performance for its 250 million monthly users. The company wanted better observability and faster issue resolution. New Relic gave them a full stack, real...-time view of their systems. This helped them move core metrics from poor to good. They now have fewer support tickets and solve problems faster. The improved website performance also helps with Google SEO.

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CASE STUDY Grupo Vocento

New Relic helped Grupo Vocento, a leading media group in Spain, see application performance in real time. Grupo Vocento wanted to improve reader engagement and loyalty. Their IT team faced technical ...and cultural challenges as they modernized their applications. With New Relic, they could monitor user experience and application performance. This helped them keep users engaged and improve monetization.

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Video

Absolutely Simple Custom Monitoring with New Relic Flex

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Frequently Asked Questions(FAQ)

for New Relic

What is New Relic?

New Relic is a cloud-based platform that gives developers, engineers, operations, and management a clear view of what’s happening in today’s complex software environments. It helps to find and fix problems faster, build high-performing DevOps teams, and deliver delightful experiences for the customers.

It is a full-stack data analysis platform for all the software metrics, events, and logs with a connected, real-time view of all the operational data in one place to respond faster, optimize better, and build more perfect software. It also helps to instantly detect, diagnose, and resolve issues before customers notice and respond to incidents faster.

Some of its features include troubleshooting and optimizing the apps and systems in just a few clicks, Detecting, understanding, and resolving problems Faster, technical support from instrumentation to incident response, On-demand video training, and more.

What is New Relic used for?

New Relic is a Digital Analytics Software mainly used by its customers to Acquire Customers and Improve Efficiency by Helpdesk Management, Communication Management and Collaboration .

What are the top features of New Relic?

Alerts: popups & Notifications, Dashboard and Widgets are some of the top features of New Relic.

Who uses New Relic?

New Relic is used by Computer Software, Information Technology And Services and Internet among other industries.

What are New Relic alternatives?

TWIPLA, Klipfolio, Buildfire and Unity Platform are popular alternatives for New Relic.

Where is New Relic located?

New Relic is headquartered at 188 Spear St., Suite 1000 San Francisco, CA USA 94105.
lightning

Peers used New Relic for helpdesk management and communication management

New Relic Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.17/5 ★

Read Reviews (12)
Analytics

4.32/5 ★

Read Reviews (217)
Custom Reports

4.29/5 ★

Read Reviews (246)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.17/5 ★

Read Reviews (12)
Analytics

4.32/5 ★

Read Reviews (217)
Custom Reports

4.29/5 ★

Read Reviews (246)

Software Failure Risk Guidance

?

for New Relic

Overall Risk Meter

Low Medium High

Top Failure Risks for New Relic

New Relic, Inc. News

Executive

New Relic appoints Ved Antani as Senior VP of Engineering and Managing Director of Hyderabad Innovation Center - MediaNews4U

New Relic has appointed Ved Antani as the Senior Vice President of Engineering and Managing Director of its Hyderabad Innovation Center.

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Executive

New Relic announces Ved Antani as SVP Engineering and MD of Hyderabad Innovation Centre - Express Computer

New Relic appoints Ved Antani as Senior Vice President of Engineering and Managing Director of the Hyderabad Innovation Centre.

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Partnership

New Relic Expands Hyderabad Hub, Partners with T-Hub in India - VoIp.Review

New Relic is expanding its Hyderabad hub and partnering with T-Hub in India.

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Partnership

New Relic scales up in Hyderabad with a bigger innovation centre and a T-Hub partnership - Elets CIO

New Relic is expanding in Hyderabad with a larger innovation center and a partnership with T-Hub.

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New Relic, Inc. Profile

Company Name

New Relic, Inc.

Company Website

https://newrelic.com/

HQ Location

188 Spear St., Suite 1000 San Francisco, CA USA 94105

Employees

1001-5000

Social

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Financials

SERIES C