New Relic Overview

New Relic offers a comprehensive observability platform tailored for engineers aiming to monitor, debug, and enhance their entire technology stack. This platform supports full-stack monitoring, covering front-end, back-end, and infrastructure components, along with vulnerability assessments and log analysis. With over 780 integrations, including Agentic AI, New Relic facilitates seamless data collection and analysis across diverse systems. The platform's robust security measures ensure enterprise-level data protection. A unique aspect is its ability to break down organizational silos, fostering collaborative engineering environments. Users can start without financial commitment, making it accessible for teams looking to improve operational visibility and performance.

Use Cases

Customers recommend Helpdesk Management, Communication Management, Collaboration, as the business use cases that they have been most satisfied with while using New Relic.

Other use cases:

  • Performance Management
  • Engagement Management
  • Training & Onboarding
  • Content Management
  • Competitive Intelligence
  • Community Building
  • Lead Tracking
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Business Priorities

Acquire Customers and Improve Efficiency are the most popular business priorities that customers and associates have achieved using New Relic.

Other priorities:

  • Enhance Customer Relationships
  • Scale Best Practices
  • Improve ROI
  • Increase Sales & Revenue
  • Enter New Markets Internationally Or Locally
  • Manage Risk
  • Improve Digital And Social Presence
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New Relic Use-Cases and Business Priorities: Customer Satisfaction Data

New Relic works with different mediums / channels such as Phone Calls. E-Mail. Chat etc.

New Relic's features include Alerts: Popups & Notifications, Dashboard, Widgets, etc. and New Relic support capabilities include Email Support, Chat Support, Phone Support, etc. also New Relic analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Their technical support one of the best engagements we have had with a vendor...." Peer review by Engineer in Information Technology

New Relic, TWIPLA, Klipfolio, Buildfire, Unity Platform, etc., all belong to a category of solutions that help Digital Analytics. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

New Relic allows engineers to monitor, debug, and improve their entire stack using an all-in-one observability platform. Sign-up is free and requires no credit card.

Popular Business Setting

for New Relic

Top Industries

  • Computer Software
  • Information Technology and Services
  • Internet

Popular in

  • Small Business
  • Large Enterprise
  • Mid Market

New Relic is popular in Computer Software, Information Technology And Services, and Internet and is widely used by Small Business, Large Enterprise, and Mid Market.

Comprehensive Insights on New Relic Use Cases

What Are the key features of New Relic for Helpdesk Management?

How does New Relic address your Communication Management Challenges?

How efficiently Does New Relic manage your Collaboration?

How does New Relic facilitate Performance Management?

How can New Relic optimize your Engagement Management Workflow?

37+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well New Relic solved their Digital Analytics needs. Cuspera uses 1800 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Digital Analytics needs.

Case Studies

Retail

CASE STUDY Milkbasket

Milkbasket uses New Relic APM and alerts to improve team efficiency. The company needed to meet the demands of a growing customer base and deliver groceries quickly. With New Relic, Milkbasket gained... insights into team performance and response times. They expanded their use to include APM and mobile monitoring. As a result, Milkbasket increased team efficiency by 40%.

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Retail

CASE STUDY Kmart

New Relic APM, browser, and synthetics helped Kmart achieve 99.9% uptime. Kmart wanted to improve its digital business and customer experience. The company started a re-platforming process in 2020 to... support its digital growth. New Relic tools supported this transformation. Kmart now delivers a reliable omnichannel experience for its customers.

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Retail

CASE STUDY Kogan.com

New Relic helped Kogan.com handle rapid growth and rising sales. In 2020, Kogan.com saw its share price rise by 360% and gross sales grow by nearly 40% to AUD$768.9 million. The company used New Reli...c dashboards to monitor performance and keep operations lean. While other online retailers faced website issues, Kogan.com maintained strong infrastructure and met high demand. This allowed them to grow their customer base and stay ahead of competitors.

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Retail

CASE STUDY Mercado Libre

New Relic helps Mercado Libre improve user experience and increase conversion rates. Mercado Libre is the largest e-commerce company in Latin America. The company needed to support rapid growth and e...nsure uptime and reliability. New Relic provides observability for Mercado Libre’s decentralized applications and infrastructure. This helps Mercado Libre scale, stay available, and perform well for over 1 million monthly users.

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Non-Profit Organization Management

CASE STUDY Trek Medics International

New Relic helped Trek Medics International improve emergency response with its application performance monitoring, logs, distributed tracing, and AIOps tools. Trek Medics needed reliable, fast techno...logy for their Beacon platform, which tracks and coordinates emergency responders using mobile devices. With New Relic, Trek Medics increased their ability to respond to emergency incidents by 9 times. The solution supports both their web and mobile applications, ensuring uptime and reliability for critical services.

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CASE STUDY ITV

New Relic helped ITV move its ad revenue systems to the cloud. ITV needed technology that could scale and support fast digital growth. The Airtime Sales team used New Relic for full observability dur...ing a complex migration. This let ITV manage advertising sales better. New Relic is now key to ITV's data-driven digital business.

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Video

Absolutely Simple Custom Monitoring with New Relic Flex

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Frequently Asked Questions(FAQ)

for New Relic

What is New Relic?

New Relic is a cloud-based platform that gives developers, engineers, operations, and management a clear view of what’s happening in today’s complex software environments. It helps to find and fix problems faster, build high-performing DevOps teams, and deliver delightful experiences for the customers.

It is a full-stack data analysis platform for all the software metrics, events, and logs with a connected, real-time view of all the operational data in one place to respond faster, optimize better, and build more perfect software. It also helps to instantly detect, diagnose, and resolve issues before customers notice and respond to incidents faster.

Some of its features include troubleshooting and optimizing the apps and systems in just a few clicks, Detecting, understanding, and resolving problems Faster, technical support from instrumentation to incident response, On-demand video training, and more.

What is New Relic used for?

New Relic is a Digital Analytics Software mainly used by its customers to Acquire Customers and Improve Efficiency by Helpdesk Management, Communication Management and Collaboration .

What are the top features of New Relic?

Alerts: popups & Notifications, Dashboard and Widgets are some of the top features of New Relic.

Who uses New Relic?

New Relic is used by Computer Software, Information Technology And Services and Internet among other industries.

What are New Relic alternatives?

TWIPLA, Klipfolio, Buildfire and Unity Platform are popular alternatives for New Relic.

Where is New Relic located?

New Relic is headquartered at 188 Spear St., Suite 1000 San Francisco, CA USA 94105.
lightning

Peers used New Relic for helpdesk management and communication management

New Relic Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.17/5 ★

Read Reviews (12)
Analytics

4.32/5 ★

Read Reviews (217)
Custom Reports

4.29/5 ★

Read Reviews (246)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.17/5 ★

Read Reviews (12)
Analytics

4.32/5 ★

Read Reviews (217)
Custom Reports

4.29/5 ★

Read Reviews (246)

Software Failure Risk Guidance

?

for New Relic

Overall Risk Meter

Low Medium High

Top Failure Risks for New Relic

New Relic, Inc. News

Awards

New Relic Named a Leader in 2025 Gartner Magic Quadrant for Observability Platforms for the 13th Consecutive Time - Yahoo Finance

New Relic has been named a Leader in the 2025 Gartner Magic Quadrant for Observability Platforms for the 13th consecutive time. This recognition highlights New Relic's vision and execution in AI-driven workflows. The company has introduced over 25 new capabilities in the past year, enhancing its intelligent observability platform, and achieved high customer satisfaction.

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Executive

New Relic appoints Lauren Nemeth as Chief Revenue Officer - iTWire

New Relic has appointed Lauren Nemeth as Chief Revenue Officer. Nemeth, with over two decades of experience in technology sales and product leadership, will focus on driving global growth for New Relic. Her previous roles include Chief Operating Officer at Pinecone and CRO at Twilio. CEO Ashan Willy highlighted her expertise in growing technology brands and her AI-forward approach as key assets for New Relic's expansion.

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Executive

New Relic appoints Ved Antani as Senior VP of Engineering and Managing Director of Hyderabad Innovation Center - MediaNews4U

New Relic has appointed Ved Antani as the Senior Vice President of Engineering and Managing Director of its Hyderabad Innovation Center.

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Executive

New Relic announces Ved Antani as SVP Engineering and MD of Hyderabad Innovation Centre - Express Computer

New Relic appoints Ved Antani as Senior Vice President of Engineering and Managing Director of the Hyderabad Innovation Centre.

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New Relic, Inc. Profile

Company Name

New Relic, Inc.

Company Website

https://newrelic.com/

HQ Location

188 Spear St., Suite 1000 San Francisco, CA USA 94105

Employees

1001-5000

Social

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Financials

SERIES C