cogito Overview
Cogito combines emotion and conversation AI for real-time coaching in contact centers. Supervisor visibility and CX monitoring are provided by the innovative platform.
Use Cases
Customers recommend Helpdesk Management, Engagement Management, Call Analytics, as the business use cases that they have been most satisfied with while using cogito.
Business Priorities
Improve Efficiency and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using cogito.
cogito Use-Cases and Business Priorities: Customer Satisfaction Data
cogito works with different mediums / channels such as Phone Calls.
cogito, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Comprehensive Insights on cogito Use Cases
Why is cogito the best choice for Helpdesk Management?
What solutions does cogito provide for Engagement Management?
What benefits does cogito offer for Call Analytics?
How does cogito facilitate Coaching?
How efficiently Does cogito manage your Lead Qualification: Technographic?
10+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well cogito solved their Contact Center Software needs. Cuspera uses 139 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
Insurance
|
Insurance |
CASE STUDY Fortune 100 health insurerRead More |
Video
Cogito: Real-Time Coaching & Guidance for better CX & EX
Peers used cogito for helpdesk management and engagement management
cogito Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (20) |
| Analytics | Read Reviews (24) |
| Custom Reports | Read Reviews (10) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (20) |
| Analytics | Read Reviews (24) |
| Custom Reports | Read Reviews (10) |
Software Failure Risk Guidance
?for cogito
Top Failure Risks for cogito
cogito Feeds
Protecting Customers While Growing: Balancing Regulation & Growth in Highly Regulated Industries
The Intersect of Regulated Industries & Value A familiar narrative echoes within the corridors of today’s banking institutions.…
The post Protecting Customers While Growing: Balancing Regulation & Growth in Highly Regulated Industries appeared first on Cogito.
The Evolution of Quality Assurance in Contact Centers
In the dynamic world of customer service, meeting and exceeding customer expectations is crucial for the success of…
The post The Evolution of Quality Assurance in Contact Centers appeared first on Cogito.
Customer Advisory Board Recap: Using Quality Data to Operationalize the Agent and Supervisor Experience
Cogito prides itself on being a customer-first company, much like many of the clients we serve. That’s why…
The post Customer Advisory Board Recap: Using Quality Data to Operationalize the Agent and Supervisor Experience appeared first on Cogito.
cogito Profile
Company Name
cogito
Company Website
https://cogitocorp.com/HQ Location
100 High St, 7th Floor, Boston, Massachusetts 02110, US
Employees
101-250
Social
Financials
SERIES C
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