Comarch Loyalty Management Overview

Comarch-loyalty-management offers a comprehensive system for managing loyalty programs. The solution supports key marketing activities and enhances customer relations.

Use Cases

Customers recommend Loyalty Management, Engagement Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Comarch Loyalty Management.

Other use cases:

  • Promotion Management
  • Discount Management
  • Campaign Management
  • Sales Incentive Management
  • Customer Feedback Management
  • Competitive Intelligence
  • Contact List Management
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Comarch Loyalty Management.

Other priorities:

  • Build Brand Awareness
  • Increase Customer Life Time Value
  • Enter New Markets Internationally Or Locally
  • Grow Market Share
  • Increase Sales & Revenue
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Comarch Loyalty Management Use-Cases and Business Priorities: Customer Satisfaction Data

Comarch Loyalty Management works with different mediums / channels such as Omnichannel. Mobile. Phone Calls etc.

Comarch Loyalty Management's features include Gamification, Rewards, Personalization, etc. and Comarch Loyalty Management support capabilities include 24/7 Support, AI Powered, Email Support, etc. also Comarch Loyalty Management analytics capabilities include Custom Reports, and Analytics.

Reviews

"We have found Comarch to be a great partner both from a development perspective and a strategic direction perspective. Their ability to ramp up and resource projects and initiatives has been very impressive. We have never had any regrets in choosing... Comarch and we look forward to a long and innovative relationship." - JetBlue

Comarch Loyalty Management, belong to a category of solutions that help Customer Loyalty Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Comprehensive Insights on Comarch Loyalty Management Use Cases

Why is Comarch Loyalty Management the best choice for Loyalty Management?

How does Comarch Loyalty Management facilitate Engagement Management?

99 buyers and buying teams have used Cuspera to assess how well Comarch Loyalty Management solved their Customer Loyalty Management needs. Cuspera uses 314 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Loyalty Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Comarch Loyalty Management testimonial

JetBlue

We have found Comarch to be a great partner both from a development perspective and a strategic direction perspective. Their ability to ramp up and resource projects and initiatives has been very impressive. We have never had any regrets in choosing Comarch and we look forward to a long and innovat...ive relationship.

Testimonial By JetBlue
CUSTOMERS TESTIMONIALS
Comarch Loyalty Management testimonial

JetBlue

We have found Comarch to be a great partner both from a development perspective and a strategic direction perspective. Their ability to ramp up and resource projects and initiatives has been very impressive. We have never had any regrets in choosing Comarch and we look forward to a long and innovat...ive relationship.

Testimonial By JetBlue

Case Studies

Telecommunications

CASE STUDY Telefónica O₂ Germany

Comarch OSS Suite helped Telefónica O₂ Germany replace its old element management systems. The new solution unified network management and allowed direct control of thousands of network elements from... different vendors. Telefónica O₂ Germany gained centralized and unified control, improved network reliability, and full automation of fault management tasks. The system integrated seamlessly with existing tools and reduced operational costs. The platform also provided real-time network performance monitoring and a future-proof design.

Telecommunications

CASE STUDY Polska Telefonia Cyfrowa (T-Mobile Poland)

Comarch Fault Management helped Polska Telefonia Cyfrowa (T-Mobile Poland) unify and automate their network fault management. The company needed a scalable solution to manage over 15,000 network elem...ents from different vendors. Comarch provided a flexible system that centralized control, improved network reliability, and integrated with existing systems. The solution enabled full automation of fault management tasks and quality monitoring. PTC saw better network management and faster response to network issues.

CASE STUDY European Southern Observatory

IT outsourcing services helped European Southern Observatory. The solution focused on managed IT services. The goal was to improve IT operations. The case highlights the use of IT outsourcing for bet...ter efficiency. No specific numbers or detailed results are mentioned.

Telecommunications

CASE STUDY Telecommunication Operator from South-east Asia

Comarch Loyalty Management helped a major telecom operator in South-east Asia. The company needed to replace its old in-house platform to improve customer experience and enable points exchange with o...ther brands. Comarch's solution was implemented in two stages: first, migrating from the previous system, and second, introducing a new loyalty concept. The operator serves 28.5 million mobile subscribers and employs over 23,000 people. The new platform supports better engagement and more flexible loyalty programs.

Telecommunications

CASE STUDY Orange Polska

Comarch IBARD helped Orange Polska offer a cloud data backup and storage service. Orange wanted to add value for its telecom customers and boost satisfaction. They used Comarch IBARD in a white label... model, fully customized for Orange. The solution provided secure, easy data backup, file sharing, and team collaboration. Over 10,500 Orange customers now use the service. Orange saw higher revenue, better customer loyalty, and a stronger brand image.

Telecommunications

CASE STUDY Orange Luxembourg

Comarch BSS helped Orange Luxembourg improve billing and customer management. The solution gave customers a clear view of their data and balances. Orange Luxembourg used self-service and digital sale...s to boost engagement. The system reduced support costs and improved SLA metrics. Built-in processes increased sales and support efficiency. The platform enabled a seamless omnichannel experience for users.

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Comarch Loyalty Management - IT solution for comprehensive management of loyalty programs

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Peers used Comarch Loyalty Management for loyalty management and engagement management

Comarch Loyalty Management Features

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  • Medium
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FEATURE RATINGS AND REVIEWS
AI Powered

4.04/5 ★

Read Reviews (7)
Custom Reports

4.50/5 ★

Read Reviews (27)
Analytics

4.43/5 ★

Read Reviews (11)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.04/5 ★

Read Reviews (7)
Custom Reports

4.50/5 ★

Read Reviews (27)
Analytics

4.43/5 ★

Read Reviews (11)

Software Failure Risk Guidance

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for Comarch Loyalty Management

Overall Risk Meter

Low Medium High

Top Failure Risks for Comarch Loyalty Management

Comarch SA News

Awards

Comarch Recognized in Australia Customer Loyalty Solutions Market Map 2025

Comarch has been recognized as a key provider in the Loyalty Foundation category of the Australia Customer Loyalty Solutions Market Map 2025 by Loyalty Central. This acknowledgment highlights Comarch's significant presence and reputation in the region as a provider of core technology for advanced loyalty programs.

Awards

Comarch Has Been Shortlisted in Two Categories for Global Connectivity Awards 2025

Comarch has been shortlisted for the Global Connectivity Awards 2025 in two categories: "Best IoT Initiative" and "Best AI/ML Innovation." The IoT nomination recognizes Comarch's collaboration with 450connect to develop a critical infrastructure IT system in Germany. The AI/ML nomination highlights Comarch's Forecast Generator, which uses machine learning to optimize network operations and reduce service disruptions.

Awards

Comarch Earns Spot on Constellation ShortList for Customer Loyalty and Retention

Comarch has been named to the Constellation ShortList for Customer Loyalty and Retention in Q3 2025. This recognition highlights Comarch's innovative solutions in customer loyalty, emphasizing AI-driven features, personalization, and robust analytics. The platform supports strategy design, omnichannel experiences, and seamless CRM integration, showcasing Comarch's commitment to enhancing long-term customer relationships.

Product

Comarch Loyalty Marketing Platform Featured in the 2025 Loyalty Technology Solutions Directory

Comarch's Loyalty Marketing Platform is featured in the 2025 Loyalty Technology Solutions Directory by Loyalty & Reward Co. The platform is recognized for its AI-driven capabilities, offering personalized loyalty programs with advanced data analytics, gamification, and omni-channel features. It serves industries like retail, travel, and finance, aiming to enhance customer retention and engagement.

Comarch SA Profile

Company Name

Comarch SA

Company Website

https://www.comarch.com/

HQ Location

al. Jana Pawła II 39A,Kraków, PL

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