Comarch Overview

Comarch is a global IT products provider offering proprietary software. Integration of their solutions is delivered worldwide.

Use Cases

Customers recommend Sales Document Management, Loyalty Management, Engaging And Following Up, as the business use cases that they have been most satisfied with while using Comarch.

Other use cases:

  • Measuring Customer Satisfaction
  • Sales Commission Management
  • Competitive Intelligence
  • Social Media Analytics
  • Engaging On Social Media
  • Collaboration
  • Helpdesk Management
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Comarch.

Other priorities:

  • Increase Sales & Revenue
  • Enter New Markets Internationally Or Locally
  • Improve Efficiency
  • Launch New Products
  • Grow Market Share
  • Build Brand Awareness
  • Improve Digital And Social Presence
  • Improve Internal Communications
See all business priorities See less business priorities

Comarch Use-Cases and Business Priorities: Customer Satisfaction Data

Comarch works with different mediums / channels such as Social Media. and Promotions.

Comarch's features include Gamification, and Rewards. and Comarch support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Comarch analytics capabilities include Custom Reports, and Analytics.

Reviews

"Prior to the implementation of the Comarch solution, a lot of time and manual effort was put into document registration and processing. The cost assignment and approval required a lot of e-mail communication making it hard to track and manage proces...ses and progress. The lack of integration with the ERP system meant that data from approved invoices needed to be registered manually and it might have impact on their accuracy. Now, after the Comarch project we are equipped with a comprehensive solution which allows us to process our documents with promptness and remarkable flexibility. As a technological company, we appreciate real IT professionals. Comarch is certainly one to recommend." - Olivier L

Peer review evidence (same sources as the product rating summary)

"...As of today, we have successfully implemented a national roaming agreement, all interconnect and SMS/MMS interworking agreements, as well as an MVNO platform granting us timeand cost-efficient implementation of ongoing and subsequent agreements...." Peer review by Jerzy Szyper, Manager of the Wholesale Settlements Team , Polkomtel
"...Offer Customer Experience & Loyalty Customer Experience & Loyalty...." Global IT Business Products Provider
"...The system enables us to provide our frequent passengers with numerous benefits whilst making standard flights within the S7 network as well as to engage partners in the program allowing travellers to earn additional miles by purchasing their products and services...." Peer review by Tarek Al-Oveyd, Loyalty & Partnerships Director, S7 Airlines

Comarch, belong to a category of solutions that help Content Management Systems. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Comarch

Top Industries

  • Information Technology and Services

Popular in

  • Small Business

Comarch is popular in Information Technology And Services, and is widely used by Small Business,

Comarch Customer wins, Customer success stories, Case studies

How does Comarch facilitate Sales Document Management?

How can Comarch enhance your Loyalty Management process?

What solutions does Comarch provide for Engaging And Following Up?

How can Comarch enhance your Measuring Customer Satisfaction process?

11 buyers and buying teams have used Cuspera to assess how well Comarch solved their Content Management Systems needs. Cuspera uses 283 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Content Management Systems needs.

CUSTOMERS TESTIMONIALS
Comarch testimonial

Olivier L

Technicolor

Prior to the implementation of the Comarch solution, a lot of time and manual effort was put into document registration and processing. The cost assignment and approval required a lot of e-mail communication making it hard to track and manage processes and progress. The lack of integration with the... ERP system meant that data from approved invoices needed to be registered manually and it might have impact on their accuracy. Now, after the Comarch project we are equipped with a comprehensive solution which allows us to process our documents with promptness and remarkable flexibility. As a technological company, we appreciate real IT professionals. Comarch is certainly one to recommend.

Testimonial By Olivier L
Comarch testimonial

Oliver M

Marketing Director

BP Europe

We have built a truly trustful relationship with Comarch and I am pleased to see all local BP branches satisfied with this relationship. The work we have done together has fully satisfied our expectations and by this I mean on a global and local level. Comarch’s specialists have huge experience and... are always full of innovative ideas on how to make the program even better and more attractive.

Testimonial By Oliver M
Comarch testimonial

JetBlue Airways

We have found Comarch to be a great partner both from a development perspective and a strategic direction perspective. Their ability to ramp up and resource projects and initiatives has been very impressive. We have never had any regrets in choosing Comarch and we look forward to a long and innovat...ive relationship.

Testimonial By JetBlue Airways
CUSTOMERS TESTIMONIALS
Comarch testimonial

Olivier L

Technicolor

Prior to the implementation of the Comarch solution, a lot of time and manual effort was put into document registration and processing. The cost assignment and approval required a lot of e-mail communication making it hard to track and manage processes and progress. The lack of integration with the... ERP system meant that data from approved invoices needed to be registered manually and it might have impact on their accuracy. Now, after the Comarch project we are equipped with a comprehensive solution which allows us to process our documents with promptness and remarkable flexibility. As a technological company, we appreciate real IT professionals. Comarch is certainly one to recommend.

Testimonial By Olivier L
Comarch testimonial

Oliver M

Marketing Director

BP Europe

We have built a truly trustful relationship with Comarch and I am pleased to see all local BP branches satisfied with this relationship. The work we have done together has fully satisfied our expectations and by this I mean on a global and local level. Comarch’s specialists have huge experience and... are always full of innovative ideas on how to make the program even better and more attractive.

Testimonial By Oliver M
Comarch testimonial

JetBlue Airways

We have found Comarch to be a great partner both from a development perspective and a strategic direction perspective. Their ability to ramp up and resource projects and initiatives has been very impressive. We have never had any regrets in choosing Comarch and we look forward to a long and innovat...ive relationship.

Testimonial By JetBlue Airways
 

Comarch Secures ExxonMobil Contract to Implement Loyalty Platform in Europe

Comarch has secured a contract with ExxonMobil to implement its loyalty management solutions across Europe, expanding their partnership beyond the United States. The project involves deploying the Co...march CLM Enterprise platform and Mobile Application to enhance ExxonMobil's customer engagement and loyalty initiatives. This collaboration underscores Comarch's capability in delivering scalable, advanced loyalty frameworks for global corporations.

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Belgium Reaches One Million Peppol Recipients: Successful Adoption of Standardized E-Invoicing

Comarch, a certified Peppol Access Point, supports Belgium's e-invoicing mandate by providing infrastructure for compliant and secure transactions. Their solution automates data conversion to the Pep...pol BIS 3.0 format, aiding businesses in meeting regulatory requirements and leveraging the Peppol model for seamless data exchange.

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Comarch Signs New Contract with ExxonMobil to Implement Loyalty Platform in European Markets

Comarch has expanded its partnership with ExxonMobil by signing a new contract to implement its loyalty management solutions across European markets. This project will deploy Comarch's CLM Enterprise... platform and Mobile Application to enhance ExxonMobil's customer engagement and loyalty initiatives. The collaboration underscores Comarch's expertise in supporting large-scale loyalty programs for global corporations.

Read on →
 

XL Axiata - Telecommunications - Large

Jakarta, Indonesia

Comarch's Loyalty Management Platform helped XL Axiata reach over 50 million customers in Indonesia. XL Axiata used the platform to run six loyalty programs, including MyXL Prepaid, MyXL Prioritas, a...nd Axiapp. These programs serve different customer groups, from gamers to women and home internet users. The Axiapp program won a gold award for customer experience in 2021. The partnership improved customer engagement and industry recognition for XL Axiata.

 

IAG Loyalty - Airlines - Large

London, UK

Comarch Loyalty Management for Travel helped IAG Loyalty migrate millions of members to a new platform. The solution uses AI-driven analytics and engagement strategies. IAG Loyalty manages frequent-f...lyer programs for major airlines like British Airways and Iberia. The partnership began in 2014. The platform aims to improve customer experience and drive immersive journeys. AI analytics are key to the project's success.

 

Old Mutual - Financial Services - Very Large

Cape Town, South Africa

Comarch partnered with Old Mutual to launch the Old Mutual Rewards loyalty program in Namibia. The program rewards users for financial wellness activities, like completing assessments and education m...odules. It is the first open-to-all rewards program in Southern Africa, including non-customers. Old Mutual chose Comarch for its proven loyalty platform and multi-country capabilities. The collaboration aims to expand financial services and reward positive financial behavior in Namibia.

Comarch Loyalty ROI – Retail

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Peers used Comarch for sales document management and loyalty management

Comarch Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.66/5

Read Reviews (10)
Custom Reports

4.93/5

Read Reviews (28)
Analytics

4.91/5

Read Reviews (23)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.66/5

Read Reviews (10)
Custom Reports

4.93/5

Read Reviews (28)
Analytics

4.91/5

Read Reviews (23)

Software Failure Risk Guidance

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for Comarch

Overall Risk Meter

Low Medium High

Top Failure Risks for Comarch

Comarch SA News

Awards

Comarch and Clients Sweep the 2026 International Loyalty Awards!

Comarch's Loyalty Management platform won the Best Supplier/Vendor Innovation award at the 2026 International Loyalty Awards. This recognition highlights the platform's global scale and architectural sophistication in managing complex loyalty programs. Additionally, Comarch's Cezary Kryszkiewicz was honored as a Loyalty Trailblazer, showcasing the company's leadership in loyalty innovation.

Partnership

Alshaya & Comarch: Unified Retail Ecosystem Success

Comarch has partnered with Alshaya Group to launch "Aura," a unified loyalty ecosystem serving 8 million members across five countries. The system, powered by Comarch's Loyalty Management engine, integrates over 50 brands, offering real-time transactions and bespoke offers. This collaboration has achieved an 80% point redemption rate and received multiple awards, including Best Loyalty Program in 2024.

Product

Comarch EDI KSeF Hits 15M Docs for 100+ Leaders

Comarch's EDI KSeF platform has processed over 15 million documents for more than 100 market leaders since February 2026. The solution supports seamless integration with Poland's National e-Invoice System, ensuring compliance and operational continuity for sectors like retail, logistics, and banking. Key features include semantic pre-validation, legacy data management, and real-time counterparty verification, enhancing tax reporting accuracy and efficiency.

Awards

Comarch Included in the 2026 IDC Market Glance for Loyalty in Retail, 2Q26

Comarch has been included in the IDC Market Glance for Loyalty in Retail, 2Q26, highlighting its role in the loyalty technology ecosystem. This recognition follows Comarch's previous acknowledgment as a Major Player in the IDC MarketScape for Worldwide Retail Loyalty Software 2024. The company emphasizes its use of AI to enhance customer relationships and competitive advantage in retail.

Comarch SA Profile

Company Name

Comarch SA

Company Website

https://www.comarch.com/

HQ Location

al. Jana Pawła II 39A,Kraków, PL

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