commercetools Overview

Commercetools is a headless commerce platform based on microservices and cloud-native technology. It offers an API-first, global solution for modern commerce needs.

Use Cases

Customers recommend Engagement Management, Advertisement, Trade Show Marketing, as the business use cases that they have been most satisfied with while using commercetools.

Other use cases:

  • Products & Pricelist Management
  • Lead Qualification: Technographic
  • Promotion Management
  • Discount Management
  • Content Sharing
  • Customer Case Management
  • Touchpoint Management
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Business Priorities

Acquire Customers and Improve Efficiency are the most popular business priorities that customers and associates have achieved using commercetools.

Other priorities:

  • Enter New Markets Internationally Or Locally
  • Increase Sales & Revenue
  • Scale Best Practices
  • Establish Thought Leadership
See all business priorities See less business priorities

commercetools Use-Cases and Business Priorities: Customer Satisfaction Data

commercetools works with different mediums / channels such as Mobile. Video. User Generated Content etc.

commercetools's features include Personalization. and commercetools support capabilities include 24/7 Support, AI Powered, Email Support, etc. also commercetools analytics capabilities include Custom Reports, and Analytics.

Reviews

"...It collects the customer, product, pricing data from the ERP system and provides the interaction through the API model...." Peer review by Manager in Information Technology

commercetools, belong to a category of solutions that help E-Commerce Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for commercetools

Top Industries

  • Information Technology and Services
  • Food & Beverages

Popular in

  • Small Business
  • Enterprise
  • Mid Market

commercetools is popular in Information Technology And Services, and Food & Beverages, and is widely used by Small Business, Enterprise, and Mid Market.

Comprehensive Insights on commercetools Use Cases

What benefits does commercetools offer for Engagement Management?

13+ more Business Use Cases

24 buyers and buying teams have used Cuspera to assess how well commercetools solved their E-Commerce Platform needs. Cuspera uses 232 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific E-Commerce Platform needs.

Case Studies

Manufacturing

CASE STUDY Normet

commercetools helped Normet move its spare parts catalog of 65,000 SKUs online. Normet wanted to make ordering easier for customers and reduce manual work for sales teams. The new eCommerce portal la...unched in just 4.5 months. Customers can now check prices and availability quickly and order online. Sales teams now focus on more valuable tasks. Normet collects feedback to keep improving the portal.

Retail

CASE STUDY Harry Rosen

Harry Rosen improved its online luxury menswear experience by partnering with commercetools, leading to enhanced customer service and a projected revenue between $300-400 million.

Retail

CASE STUDY Harry Rosen

Harry Rosen improved its online luxury menswear experience by partnering with commercetools, leading to enhanced customer service and a projected revenue between $300-400 million.

Video

Commercetools digs Normet out of the "no B2B eCommerce" hole

Video Thumbnail
lightning

Peers used commercetools for engagement management and advertisement

commercetools Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.68/5

Read Reviews (19)
Analytics

4.49/5

Read Reviews (7)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.68/5

Read Reviews (19)
Analytics

4.49/5

Read Reviews (7)

Software Failure Risk Guidance

?

for commercetools

Overall Risk Meter

Low Medium High

Top Failure Risks for commercetools

commercetools News

Partnership

Worldline : partners with commercetools to enhance payment solutions for e-commerce businesses

Commercetools and Worldline have partnered to enhance e-commerce payment solutions. This collaboration allows commercetools customers to access Worldline's diverse payment offerings, including multi-currency support and advanced fraud detection. In return, Worldline's clients can leverage commercetools' advanced commerce capabilities, optimizing checkout experiences and driving growth.

Executive

Alexandre Chaumien departs commercetools to take on EMEA enterprise sales role at Shopify - Retail Technology Innovation Hub

Alexandre Chaumien, formerly vice president of global business development at commercetools, has left the company to become director of enterprise sales for EMEA at Shopify. His background includes roles at NetSuite, Adobe, and SAP.

Product

commercetools Launches Commerce MCP and AI Hub - MarTech Cube

commercetools has introduced Commerce MCP and AI Hub, expanding its ecommerce platform with advanced AI-driven features. These new solutions aim to help retailers and brands enhance digital commerce experiences, streamline operations, and leverage artificial intelligence for improved customer engagement and sales performance.

Partnership

LEVO named APAC launch partner for global Optimizelycommercetools alliance - Mumbrella

LEVO has been named the exclusive APAC launch partner for the global alliance between Optimizely and commercetools. This partnership will deliver a unified, composable solution integrating Optimizelys Digital Experience Platform with commercetools MACH-certified commerce infrastructure. The offering targets enterprise B2C retailers seeking rapid, AI-driven content and commerce experiences, with general availability set for Q3 2025.

commercetools Profile

Company Name

commercetools

Company Website

https://commercetools.com/

HQ Location

Munich, Bayern

Employees

101-250

Social

Financials

PRIVATE