CommView Overview

At Comm Corporation's Call Accounting Software delivers precise call reporting solutions tailored for modern contact centers. This software integrates seamlessly with major IP-PBX and PBX systems, including Avaya®, Cisco®, Mitel®, NEC®, and ShoreTel®, ensuring broad compatibility across diverse telecommunication infrastructures. The cloud-based services enhance flexibility and scalability, enabling businesses to manage call data efficiently. A standout feature is its DevConnect Certification, which underscores its reliability and interoperability within complex telephony environments. The software's security and performance optimization capabilities are designed to meet the rigorous demands of today's contact centers, providing actionable insights into call activities. This positions At Comm as a key player in delivering simplified, yet powerful call accounting solutions.

Use Cases

Customers recommend Call Recording, Communication Management, Contract Management, as the business use cases that they have been most satisfied with while using CommView.

Other use cases:

  • Loyalty Management
  • Onboarding
  • Courses & Assessment
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Business Priorities

Improve Efficiency is the most popular business priority that customers and associates have achieved using CommView.

Other priorities:

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CommView Use-Cases and Business Priorities: Customer Satisfaction Data

CommView works with different mediums / channels such as Phone Calls.

CommView's features include Dashboard. and CommView support capabilities include 24/7 Support, Phone Support, Email Support, etc. also CommView analytics capabilities include Custom Reports, and Analytics.

Peer review evidence (same sources as the product rating summary)

"...Avaya CDR (Call Detail Record) and/or SMDR (Station Message Detail Records)..." Call Accounting for Avaya
"...Through earlier Interoperability Verification Testing (IVT) and through current development projects - customers using CommView Plus or CommView Cloud can take advantage of our expertise whether the voice solution is a branch office using an IOS device, a midsize company wanting the simplicity of a Business Edition 6000 or an enterprise deployment utilizing Cisco Unified Communications Manager (CallManager)..." Call Accounting for Cisco
"...Our contracts include products and services for SIN category 132-33 & 132-34...." At Comm Corporation

CommView, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

CommView and CommView Plus offer uniform reporting to boost productivity, enhance security, and improve service. They help pinpoint abuse, recover costs, and reduce expenses.

Popular Business Setting

for CommView

Top Industries

  • Marketing and Advertising
  • Computer Software

Popular in

  • Enterprise
  • Mid Market

CommView is popular in Marketing And Advertising, and Computer Software, and is widely used by Enterprise, and Mid Market,

CommView Customer wins, Customer success stories, Case studies

How efficiently Does CommView manage your Communication Management?

What Are the key features of CommView for Contract Management?

11 buyers and buying teams have used Cuspera to assess how well CommView solved their Contact Center Software needs. Cuspera uses 210 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

 

Dakota County Information Technology - Government Administration - Government Administration

Dakota County Information Technology uses CommView Plus and CommView Cloud for call accounting and reporting. The team produces and emails about 50-55 automated reports monthly to different people. T...his helps them manage expenses, monitor productivity, and detect fraud. Automated reports save time and improve oversight. The solution supports PBX and IP-PBX systems.

Read on →
 

Dakota County Information Technology - Government Administration - Government Administration

Dakota County Information Technology uses CommView Plus and CommView Cloud for call accounting and reporting. The team produces and emails 50-55 automated reports monthly to different people. These r...eports help manage expenses, track productivity, and detect fraud. Managers can drill down into department and employee call data for better cost control. Automated reporting saves time and improves oversight.

Read on →

Dakota County Information Technology - Information Technology And Services - information technology and services

CommView H helps Dakota County Information Technology with call accounting and reporting. The team uses automated emailed reports every month. They produce and email about 50-55 reports to different ...people. This feature makes their work easier. CommView H supports many PBX and IP-PBX systems. It is designed for the hospitality industry.

Read on →
lightning

Peers used CommView for call recording and communication management

CommView Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.36/5 ★

Read Reviews (65)
Analytics

4.11/5 ★

Read Reviews (9)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.36/5 ★

Read Reviews (65)
Analytics

4.11/5 ★

Read Reviews (9)

Software Failure Risk Guidance

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for CommView

Overall Risk Meter

Low Medium High

Top Failure Risks for CommView

AT Communication International. Profile

Company Name

AT Communication International.

Company Website

https://www.atcomm.com

HQ Location

150 Dow St, Manchester, New Hampshire 03101, US

Employees

NA

Social

Linkedin

Financials

NA