Concentrix Overview

Concentrix addresses the challenge of managing customer interactions by leveraging its global technology and services expertise. It offers tailored solutions that enhance customer support operations for leading brands worldwide. Concentrix's help desk services integrate advanced technology and industry insights to deliver personalized customer experiences. This approach not only improves customer satisfaction but also streamlines support processes, reducing response times and operational costs. The company's commitment to sustainability further aligns with the growing demand for eco-friendly business practices. Concentrix's solutions are designed to adapt to the evolving needs of businesses, ensuring they remain competitive in a dynamic market landscape.

Use Cases

Customers recommend Sending & Publishing Communications, Engagement Management, Lifetime Value Management, as the business use cases that they have been most satisfied with while using Concentrix.

Other use cases:

  • Renewal Management
  • International Marketing
  • Training & Onboarding
  • Contract Management
  • Engaging On Social Media
  • Competitive Intelligence
  • Account Management
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Concentrix.

Other priorities:

  • Increase Customer Life Time Value
  • Increase Sales & Revenue
  • Improve Efficiency
  • Scale Best Practices
  • Grow Market Share
  • Improve Stakeholder Relations
  • Improve ROI
  • Enter New Markets Internationally Or Locally
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Concentrix Use-Cases and Business Priorities: Customer Satisfaction Data

Concentrix's features include Personalization. and Concentrix support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also Concentrix analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Trusted by global market leaders in the cloud/XaaS, software, technology hardware, medical device & diagnostic equipment and industrial IoT sectors, ServiceSource sells, manages or renews $9 billion of revenue annually on behalf of its clients...." Peer review

Concentrix, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Concentrix is a global technology and services leader powering the world’s best brands. Future growth and innovation are continually driven by Concentrix.

Concentrix Customer wins, Customer success stories, Case studies

What makes Concentrix ideal for Sending & Publishing Communications?

How can Concentrix optimize your Engagement Management Workflow?

How does Concentrix address your Lifetime Value Management Challenges?

How can Concentrix optimize your International Marketing Workflow?

11 buyers and buying teams have used Cuspera to assess how well Concentrix solved their Help Desk needs. Cuspera uses 392 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

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Peers used Concentrix for sending & publishing communications and engagement management

Concentrix Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.85/5 ★

Read Reviews (2)
Analytics

4.55/5 ★

Read Reviews (48)
Custom Reports

4.31/5 ★

Read Reviews (23)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.85/5 ★

Read Reviews (2)
Analytics

4.55/5 ★

Read Reviews (48)
Custom Reports

4.31/5 ★

Read Reviews (23)

Software Failure Risk Guidance

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for Concentrix

Overall Risk Meter

Low Medium High

Top Failure Risks for Concentrix

Concentrix Corporation News

Awards

Concentrix Continues to Lead with Tech-Enabled Transformations in the Insurance Industry

Concentrix has been recognized as a Leader in Everest Group's Customer Experience (CX) Services in Insurance Operations PEAK Matrix Assessment 2025. This accolade highlights Concentrix's strong market adoption, innovation, and strategic vision in the insurance sector. The company excels in integrating omnichannel capabilities with service orchestration, supporting insurers in large-scale CX transformations.

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Awards

Concentrix Achieves Highest Score from The Carbon Disclosure Project (CDP) - Yahoo Finance

Concentrix earned an 'A' score for Climate Change leadership from the Carbon Disclosure Project (CDP), placing it in the top 2% of nearly 20,000 companies assessed globally. This recognition highlights Concentrix's commitment to sustainability, including a 27% reduction in CO2 emissions since 2019 and sourcing 35% of its power from renewable energy.

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Awards

Concentrix Achieves Highest Score from The Carbon Disclosure Project (CDP)

Concentrix Corporation received an 'A' score for Climate Change leadership from the Carbon Disclosure Project (CDP), placing it in the top 2% of nearly 20,000 companies assessed globally. This recognition highlights Concentrix's commitment to sustainability, including a 27% reduction in CO2 emissions since 2019 and sourcing 35% of its power from renewable energy.

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Awards

Concentrix joins CDP climate top 2% after planting 1M trees - Stock Titan

Concentrix earned an 'A' score for Climate Change from CDP, placing it in the top 2% of nearly 20,000 companies assessed in 2025. The company achieved a 27% reduction in CO2 emissions since 2019, sources 35% of its power from renewables, and planted over 1 million trees in 2025. This recognition advances Concentrix's progress toward its 2030 ESG goals.

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Concentrix Corporation Profile

Company Name

Concentrix Corporation

Company Website

https://www.concentrix.com/

HQ Location

Employees

10,001+

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