Concentrix Overview
Concentrix addresses the challenge of managing customer interactions by leveraging its global technology and services expertise. It offers tailored solutions that enhance customer support operations for leading brands worldwide. Concentrix's help desk services integrate advanced technology and industry insights to deliver personalized customer experiences. This approach not only improves customer satisfaction but also streamlines support processes, reducing response times and operational costs. The company's commitment to sustainability further aligns with the growing demand for eco-friendly business practices. Concentrix's solutions are designed to adapt to the evolving needs of businesses, ensuring they remain competitive in a dynamic market landscape.
Use Cases
Customers recommend Sending & Publishing Communications, Engagement Management, Lifetime Value Management, as the business use cases that they have been most satisfied with while using Concentrix.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Concentrix.
Concentrix Use-Cases and Business Priorities: Customer Satisfaction Data
Concentrix's features include Personalization. and Concentrix support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also Concentrix analytics capabilities include Analytics, and Custom Reports.
Reviews
"...Trusted by global market leaders in the cloud/XaaS, software, technology hardware, medical device & diagnostic equipment and industrial IoT sectors, ServiceSource sells, manages or renews $9 billion of revenue annually on behalf of its clients...." Peer review
Concentrix, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Concentrix is a global technology and services leader powering the world’s best brands. Future growth and innovation are continually driven by Concentrix.
Comprehensive Insights on Concentrix Use Cases
Why is Concentrix the best choice for Sending & Publishing Communications?
How can Concentrix optimize your Engagement Management Workflow?
What Are the key features of Concentrix for Lifetime Value Management?
How does Concentrix address your International Marketing Challenges?
28+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Concentrix solved their Help Desk needs. Cuspera uses 392 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Case Studies
CASE STUDY 3D Cloud by Marxent
CASE STUDY A major retailer
CASE STUDY Royal Norwegian Consulate General (RNCG)
CASE STUDY Leading analytics software
CASE STUDY Fastly
CASE STUDY MYOB
Peers used Concentrix for sending & publishing communications and engagement management
Concentrix Features
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- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (48) |
| Custom Reports | Read Reviews (23) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (48) |
| Custom Reports | Read Reviews (23) |
Software Failure Risk Guidance
?for Concentrix
Overall Risk Meter
Top Failure Risks for Concentrix
Concentrix Corporation News
Drowning in Customer Emails? Heres How a Global Logistics Giant Finally Came Up for Air.
Concentrix implemented an AI-driven logistics automation solution for a global logistics company, significantly enhancing email management. The system, integrating Azure storage and APIs, achieved over 90% accuracy in intent classification and reduced response times from hours to seconds. This led to decreased operational costs and improved customer satisfaction, positioning the client as a digital transformation leader in logistics.
Concentrix Delivers Solid Q2 2025 Performance with Strong Revenue Growth and Significant Progress on Digital Transformation
Concentrix reported strong Q2 2025 financial results, surpassing revenue guidance and accelerating digital transformation initiatives. CEO Chris Caldwell emphasized momentum in delivering pragmatic AI solutions through the IX suite and technology partnerships. The company saw increased demand for AI-driven business process outsourcing across industries and regions, reflecting client focus on digital transformation and operational efficiency.
Generative AI & Application Management improves customer satisfaction
Concentrix partnered with a major Indian automotive manufacturer to deploy AI-driven application management services. By integrating generative AI and machine learning for incident triage, the client achieved 40% faster response times, a 50% reduction in hot fixes, and doubled security in legacy code. This solution improved customer satisfaction, operational agility, and engineering efficiency in hybrid cloud environments.
Concentrix Schedules Release of Second Quarter 2025 - GlobeNewswire
Concentrix will announce its fiscal second quarter 2025 financial results on June 26, 2025, after market close. The company will host a webcast and conference call for investors the same day at 5:00 pm Eastern Time.
Concentrix Corporation Profile
Company Name
Concentrix Corporation
Company Website
https://www.concentrix.com/HQ Location
Employees
10,001+
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