Concentrix Overview

Concentrix addresses the challenge of managing customer interactions by leveraging its global technology and services expertise. It offers tailored solutions that enhance customer support operations for leading brands worldwide. Concentrix's help desk services integrate advanced technology and industry insights to deliver personalized customer experiences. This approach not only improves customer satisfaction but also streamlines support processes, reducing response times and operational costs. The company's commitment to sustainability further aligns with the growing demand for eco-friendly business practices. Concentrix's solutions are designed to adapt to the evolving needs of businesses, ensuring they remain competitive in a dynamic market landscape.

Use Cases

Customers recommend Sending & Publishing Communications, Engagement Management, Lifetime Value Management, as the business use cases that they have been most satisfied with while using Concentrix.

Other use cases:

  • Renewal Management
  • International Marketing
  • Training & Onboarding
  • Contract Management
  • Engaging On Social Media
  • Competitive Intelligence
  • Account Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Concentrix.

Other priorities:

  • Increase Customer Life Time Value
  • Increase Sales & Revenue
  • Improve Efficiency
  • Scale Best Practices
  • Grow Market Share
  • Improve Stakeholder Relations
  • Improve ROI
  • Enter New Markets Internationally Or Locally
See all business priorities See less business priorities

Concentrix Use-Cases and Business Priorities: Customer Satisfaction Data

Concentrix's features include Personalization. and Concentrix support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also Concentrix analytics capabilities include Analytics, and Custom Reports.

Reviews

"...As a global leader in outsourced inside sales, customer success and recurring revenue growth and retention solutions, ServiceSource expands customer lifetime value by helping companies to more efficiently and effectively find, convert, grow and retain their B2B customer relationships...." Peer review

Concentrix, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Concentrix is a global technology and services leader powering the world’s best brands. Future growth and innovation are continually driven by Concentrix.

Concentrix Customer wins, Customer success stories, Case studies

What benefits does Concentrix offer for Sending & Publishing Communications?

How does Concentrix facilitate Engagement Management?

How can Concentrix enhance your Lifetime Value Management process?

What solutions does Concentrix provide for International Marketing?

11 buyers and buying teams have used Cuspera to assess how well Concentrix solved their Help Desk needs. Cuspera uses 392 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

 

Leading UK Telecom Achieves 29% Increase in Cash Collected While Ensuring FCA Compliance

Concentrix helped a leading UK telecom achieve a 29% increase in cash collected per call by transitioning to an FCA-regulated product. The solution included FCA compliance support, business intellige...nce, and outbound strategies. Concentrix used speech-to-text analytics for vulnerable customer focus, ensuring compliance and enhancing cash collection efficiency.

Read on →
 

End-to-End Customer Finance Portal Modernization: MotoNovos Digital Transformation Journey

MotoNovo Finance, part of Aldermore Group, partnered with Concentrix to modernize its customer finance portal, enhancing user experience and operational efficiency. The new portal, launched in Septem...ber 2025, achieved a 200% increase in login actions and a 60% uplift in payment processing volumes. It features a scalable architecture, improved usability, and increased security, supporting seamless self-service and future-ready capabilities.

Read on →
 

Agentic AI Applications Empower Advisors to Close More Deals

Concentrix implemented its iX HeroTM agentic AI application for a leading moving and storage provider, enhancing sales performance and customer experiences. The AI-driven solution provided actionable... insights from 175,550 transcribed calls, improving sales close rates by 4% and achieving 85% accuracy in insights. This collaboration empowered 451 sales advisors, focusing on nurturing customer relationships and closing more deals.

Read on →

Worldwide manufacturer of baby products - Consumer Goods - Large

Concentrix built a custom CRM for a global baby products manufacturer. The client faced poor support, an outdated CRM, and messaging tools nearing end of life. Concentrix delivered a tailored CRM wit...h video, stock management, and e-commerce features. They added bot-assisted messaging and integrated a third-party address finder. Results included a 62% drop in voice wait time, 70% lower abandonment, and a 17% NPS increase. Customer satisfaction rose by 9%.

Read on →

Energy Company - Utilities

Concentrix helped an energy company improve its web presence. The company faced challenges with its website performance. Concentrix provided a solution to revitalize the site. The result was a better... user experience and improved web performance. This case highlights digital transformation in the utilities sector.

Read on →

MYOB - Computer Software - Large

Concentrix used AI to help MYOB with digital transformation. MYOB wanted to improve their digital services. Concentrix delivered a solution using advanced AI technology. This helped MYOB change how t...hey work and serve customers. The project focused on digital operations and enterprise technology. MYOB saw better results from their new digital tools.

Read on →
lightning

Peers used Concentrix for sending & publishing communications and engagement management

Concentrix Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.85/5 ★

Read Reviews (2)
Analytics

4.55/5 ★

Read Reviews (48)
Custom Reports

4.31/5 ★

Read Reviews (23)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.85/5 ★

Read Reviews (2)
Analytics

4.55/5 ★

Read Reviews (48)
Custom Reports

4.31/5 ★

Read Reviews (23)

Software Failure Risk Guidance

?

for Concentrix

Overall Risk Meter

Low Medium High

Top Failure Risks for Concentrix

Concentrix Corporation News

Awards

Concentrix Continues to Lead with Tech-Enabled Transformations in the Insurance Industry

Concentrix has been recognized as a Leader in Everest Group's Customer Experience (CX) Services in Insurance Operations PEAK Matrix Assessment 2025. This accolade highlights Concentrix's strong market adoption, innovation, and strategic vision in the insurance sector. The company excels in integrating omnichannel capabilities with service orchestration, supporting insurers in large-scale CX transformations.

Read more →
Awards

Concentrix Achieves Highest Score from The Carbon Disclosure Project (CDP) - Yahoo Finance

Concentrix earned an 'A' score for Climate Change leadership from the Carbon Disclosure Project (CDP), placing it in the top 2% of nearly 20,000 companies assessed globally. This recognition highlights Concentrix's commitment to sustainability, including a 27% reduction in CO2 emissions since 2019 and sourcing 35% of its power from renewable energy.

Read more →
Awards

Concentrix Achieves Highest Score from The Carbon Disclosure Project (CDP)

Concentrix Corporation received an 'A' score for Climate Change leadership from the Carbon Disclosure Project (CDP), placing it in the top 2% of nearly 20,000 companies assessed globally. This recognition highlights Concentrix's commitment to sustainability, including a 27% reduction in CO2 emissions since 2019 and sourcing 35% of its power from renewable energy.

Read more →
Awards

Concentrix joins CDP climate top 2% after planting 1M trees - Stock Titan

Concentrix earned an 'A' score for Climate Change from CDP, placing it in the top 2% of nearly 20,000 companies assessed in 2025. The company achieved a 27% reduction in CO2 emissions since 2019, sources 35% of its power from renewables, and planted over 1 million trees in 2025. This recognition advances Concentrix's progress toward its 2030 ESG goals.

Read more →

Concentrix Corporation Profile

Company Name

Concentrix Corporation

Company Website

https://www.concentrix.com/

HQ Location

Employees

10,001+

Social

Facebook Linkedin Twitter