ConnectWise Control Overview

ConnectWise ScreenConnect™ allows remote desktop and mobile support to solve technical issues anytime, anywhere. Try their remote access software today.

Use Cases

Customers recommend Helpdesk Management, Collaboration, Sales Document Management, as the business use cases that they have been most satisfied with while using ConnectWise Control.

Other use cases:

  • Engagement Management
  • White Labeling
  • Training & Onboarding
  • Sending & Publishing Communications
  • Workflow Management
  • Products & Pricelist Management
  • Coaching
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using ConnectWise Control.

Other priorities:

  • Increase Sales & Revenue
  • Scale Best Practices
  • Improve ROI
  • Improve Brand Engagement
  • Improve Internal Communications
  • Improve Visibility
  • Build Brand Awareness
  • Improve Efficiency
  • Shorten Ramp Up Time
  • Establish Thought Leadership
  • Improve Stakeholder Relations
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ConnectWise Control Use-Cases and Business Priorities: Customer Satisfaction Data

ConnectWise Control works with different mediums / channels such as Chat.

ConnectWise Control's features include Personalization, Ticketing, Recording, etc. and ConnectWise Control support capabilities include Chat Support, Email Support, Phone Support, etc. also ConnectWise Control analytics capabilities include Analytics, and Custom Reports.

Reviews

"...ScreenConnect is used to manage physically distributed computers at over 20 locations throughout the state...." Peer review by Verified User, Director in Corporate, Information Technology and Services

Peer review evidence (same sources as the product rating summary)

"...Overall, this application has helped me easily support my business clients and my family/friends remotely for years. ...." Peer review by Dakarai B., Business Owner , Computer & Network Security
"...ConnectWise Control aka ScreenConnect (marketing people and their ambiguous naming) is a great screen sharing solution...." Peer review by Verified User, Director in Information Technology
"...We can automatically pull user-based billing into the agreement here are the users, the numbers, the invoice...." Case Study Innovative Computing Systems

ConnectWise Control, Yodeck, SmartSign2go, ScreenCloud Digital Signage, Spectrio, etc., all belong to a category of solutions that help Digital Signage. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for ConnectWise Control

Top Industries

  • Information Technology and Services
  • Computer & Network Security
  • Computer Software

Popular in

  • Small Business
  • Mid Market
  • Enterprise

ConnectWise Control is popular in Information Technology And Services, Computer & Network Security, and Computer Software and is widely used by Small Business, Mid Market, and Enterprise.

ConnectWise Control Customer wins, Customer success stories, Case studies

How does ConnectWise Control address your Helpdesk Management Challenges?

What Are the key features of ConnectWise Control for Collaboration?

Why is ConnectWise Control the best choice for Sales Document Management?

What benefits does ConnectWise Control offer for Engagement Management?

How can ConnectWise Control enhance your White Labeling process?

11 buyers and buying teams have used Cuspera to assess how well ConnectWise Control solved their Digital Signage needs. Cuspera uses 12273 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Digital Signage needs.

 

Starport Managed Services - IT Services - Medium

The Reactive Support Era Is Over: ConnectWise ...

USA

ConnectWise has launched its new platform, the ConnectWise Platform, which integrates AI into service operations for MSPs. Starport Managed Services, a customer, has adopted ConnectWise AI Agents, re...sulting in significant improvements in service desk efficiency, including a 25% reduction in average ticket time and a 40% decrease in resolution time. This platform shift aims to transition MSPs from reactive support to predictive IT operations.

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Global Technology Distribution Council

ConnectWise Expands EMEA Leadership Presence as MSP Industry Enters the ...

ConnectWise has appointed Johannes Kamleitner to the GTDC's EMEA Vendor Advisory Council, coinciding with the launch of The ConnectWise Platform. This platform integrates PSA, RMM, cybersecurity, and... AI to enhance MSP operations. ConnectWise aims to lead the shift to AI-native services, offering EMEA partners improved automation and productivity. The platform promises significant operational efficiencies and revenue opportunities for MSPs.

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ZLan Partners - Information Technology And Services - Small

Chicago, USA

ConnectWise helped ZLan Partners grow revenue by 30-35% year-over-year. ZLan used ConnectWise Command for remote monitoring and management, and ConnectWise Recover for backup and disaster recovery. T...he platform reduced alert noise, improved backup speed, and cut labor costs. ZLan gained faster disaster recovery and better customer data availability. ConnectWise’s NOC team provided 24/7 support, helping ZLan deliver high-quality service and expand its client base.

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Worldband - Information Technology And Services - Small

Massachusetts, USA

ConnectWise helped Worldband, a Massachusetts-based MSP, overcome security and efficiency challenges. The company unified its operations with ConnectWise, integrating ScreenConnect for secure remote ...access and ConnectWise PSA for cloud-based ticketing. Worldband automated cloud migrations, achieving zero downtime and reducing on-prem customers to less than 10%. Revenue grew by 120% and the team expanded to nearly 20 employees. Security improved with privileged access controls and upcoming SIEM adoption promises even stronger protection.

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Worldband - Information Technology And Services - Small

Massachusetts, USA

ConnectWise RMM helped Worldband cut onboarding time by 80%. The MSP grew from 1,500 to 2,800 endpoints in two years without raising ticket volume. Automation replaced manual installs, saving hours p...er client and improving billing accuracy. Proactive monitoring and remote access let the team resolve issues faster and support clients across multiple states. Standardized environments reduced support calls and boosted client satisfaction.

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Workplace IT Management - Information Technology And Services - Small

Sioux Falls, USA

ConnectWise IT Nation events helped Workplace IT Management overcome challenges in keeping up with IT trends. By attending these events, they accessed educational sessions on cybersecurity, AI, sales..., and service delivery. They learned new strategies and best practices, which improved their operations and business growth. Networking at the events led to valuable partnerships and a stronger sense of community. Workplace IT credits IT Nation for boosting their service delivery and growth.

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Frequently Asked Questions (FAQ)

What buyers ask before choosing ConnectWise Control

What is ConnectWise Control?

ConnectWise Control is a remote desktop software that provides secure and reliable remote control that support to tackle any issue that comes on the way, no matter anytime and anywhere the clients are located. It helps to acquire customers, enhance customer relationships and increase sales and revenue.

It’s full remote control capabilities supports the help-desk style services, delivering on-demand remote issue resolution anytime, anywhere. Also, its unattended access and device management capabilities help to provide superior service delivery without disrupting the end-user.

ConnectWise Control features include remote unattended access, maximize compatibility providing excellent support for techs and customers, incorporate control into the existing web presence, easily manage machines setting up endpoint monitoring and alerts and more.

What is ConnectWise Control used for?

ConnectWise Control is a Digital Signage Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Helpdesk Management, Collaboration and Sales Document Management .

What are the top features of ConnectWise Control?

Personalization, Ticketing and Recording are some of the top features of ConnectWise Control.

Who uses ConnectWise Control?

ConnectWise Control is used by Information Technology And Services, Computer & Network Security and Computer Software among other industries.

What are ConnectWise Control alternatives?

Yodeck, SmartSign2Go, ScreenCloud Digital Signage and Spectrio are popular alternatives for ConnectWise Control.

Where is ConnectWise Control located?

ConnectWise Control is headquartered at 4110 George Rd., Suite 200, Tampa, FL 33634, USA.
lightning

Peers used ConnectWise Control for helpdesk management and collaboration

ConnectWise Control Competitors

ConnectWise Control Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

3.36/5 ★

Read Reviews (103)
Custom Reports

3.33/5 ★

Read Reviews (426)
CAPABILITIES RATINGS AND REVIEWS
Analytics

3.36/5 ★

Read Reviews (103)
Custom Reports

3.33/5 ★

Read Reviews (426)

Software Failure Risk Guidance

?

for ConnectWise Control

Overall Risk Meter

Low Medium High

Top Failure Risks for ConnectWise Control

ConnectWise, LLC News

Product

ConnectWise warns of new ScreenConnect flaw without patch - BleepingComputer

ConnectWise has identified a vulnerability in its ScreenConnect Remote Access platform, affecting both cloud and on-premises deployments. The company has issued temporary mitigation steps to block potential attacks while working on a permanent fix. ScreenConnect is widely used by MSPs and IT departments for remote troubleshooting and system maintenance.

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Product

ConnectWise Expands x360Recover Across APAC with New Australian Data Centre and Product Enhancements - The Manila Times

ConnectWise has expanded its x360Recover solution in the APAC region with a new data center in Australia. This expansion enhances business continuity and disaster recovery capabilities by providing local data residency and reducing latency. The solution integrates with ConnectWise's platform, offering automated backup integrity testing and flexible deployment options to support diverse IT environments. The Australian data center is now available, with further expansions planned for Microsoft 365 and Google Workspace backup.

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Product

ConnectWise opens Australian data centre for x360Recover

ConnectWise has launched an Australian data centre for its x360Recover service, enhancing data residency and disaster recovery for APAC partners. The facility supports cloud, hybrid, and on-premises environments, offering SOC 2 Type II certification. New features include automated backup integrity testing and integration with ConnectWise SIEM, aimed at improving operational resilience and compliance for managed service providers and IT teams.

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Product

ConnectWise Expands x360Recover Across APAC with New Australian Data Centre and Product Enhancements

ConnectWise has expanded its x360Recover solution in the APAC region by launching a new data center in Australia. This development enhances business continuity and disaster recovery options for MSPs and IT teams, offering local data residency and reduced latency. The solution integrates with ConnectWise SIEM, improving cybersecurity and recovery workflows.

Read more →

ConnectWise, LLC Profile

Company Name

ConnectWise, LLC

Company Website

https://www.connectwise.com/

Year Founded

1982

HQ Location

4110 George Rd., Suite 200, Tampa, FL 33634, USA

Employees

501-1000

Social

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Financials

M&A