ConnectWise Control Overview
ConnectWise ScreenConnect™ allows remote desktop and mobile support to solve technical issues anytime, anywhere. Try their remote access software today.
Use Cases
Customers recommend Helpdesk Management, Collaboration, Sales Document Management, as the business use cases that they have been most satisfied with while using ConnectWise Control.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using ConnectWise Control.
ConnectWise Control Use-Cases and Business Priorities: Customer Satisfaction Data
ConnectWise Control works with different mediums / channels such as Chat.
ConnectWise Control's features include Personalization, Ticketing, Recording, etc. and ConnectWise Control support capabilities include Chat Support, Email Support, Phone Support, etc. also ConnectWise Control analytics capabilities include Analytics, and Custom Reports.
Reviews
"...It was also easy to share my screen to show others work that was done or showing a demonstration of work...." Peer review by Verified User, Consultant in Other, Computer Software
Peer review evidence (same sources as the product rating summary)
"...I use ScreenConnect to remotely support customers that call in and also to manage servers and computers throughout the day...." Peer review by Kensel Leishman, Help Desk Technician, Greg Leishman and Sons
"...It's less suited for hosting remote meetings, such as when video conferencing is required...." Peer review by Todd Singleton, IT Director, Trimaco, LLC
"...We provide IT support and maintenance for local business and residential customers, and ScreenConnect's flexibility has allowed us to use one tool to provide support for both customers on a managed service contract as well as those looking for one-off break-fix support...." Peer review by Ryan Konrath, CEO, PC Pit Crew LLC.
ConnectWise Control, Yodeck, SmartSign2go, ScreenCloud Digital Signage, Spectrio, etc., all belong to a category of solutions that help Digital Signage. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for ConnectWise Control
Top Industries
- Information Technology and Services
- Computer & Network Security
- Computer Software
Popular in
- Small Business
- Mid Market
- Enterprise
ConnectWise Control is popular in Information Technology And Services, Computer & Network Security, and Computer Software and is widely used by Small Business, Mid Market, and Enterprise.
ConnectWise Control Customer wins, Customer success stories, Case studies
What solutions does ConnectWise Control provide for Helpdesk Management?
How can ConnectWise Control optimize your Collaboration Workflow?
How efficiently Does ConnectWise Control manage your Sales Document Management?
How can ConnectWise Control optimize your Engagement Management Workflow?
How can ConnectWise Control optimize your White Labeling Workflow?
11 buyers and buying teams have used Cuspera to assess how well ConnectWise Control solved their Digital Signage needs. Cuspera uses 12273 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Digital Signage needs.
Global Technology Distribution Council
ConnectWise Expands EMEA Leadership Presence as MSP Industry Enters the ...
Frequently Asked Questions (FAQ)
What buyers ask before choosing ConnectWise Control
What is ConnectWise Control?
ConnectWise Control is a remote desktop software that provides secure and reliable remote control that support to tackle any issue that comes on the way, no matter anytime and anywhere the clients are located. It helps to acquire customers, enhance customer relationships and increase sales and revenue.
It’s full remote control capabilities supports the help-desk style services, delivering on-demand remote issue resolution anytime, anywhere. Also, its unattended access and device management capabilities help to provide superior service delivery without disrupting the end-user.
ConnectWise Control features include remote unattended access, maximize compatibility providing excellent support for techs and customers, incorporate control into the existing web presence, easily manage machines setting up endpoint monitoring and alerts and more.
What is ConnectWise Control used for?
What are the top features of ConnectWise Control?
Who uses ConnectWise Control?
What are ConnectWise Control alternatives?
Where is ConnectWise Control located?
Peers used ConnectWise Control for helpdesk management and collaboration
ConnectWise Control Competitors
ConnectWise Control Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (103) |
| Custom Reports | Read Reviews (426) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (103) |
| Custom Reports | Read Reviews (426) |
Software Failure Risk Guidance
?for ConnectWise Control
Overall Risk Meter
Top Failure Risks for ConnectWise Control
ConnectWise, LLC News
ConnectWise, SentinelOne Align on Shared Strategy for MSP Security at ...
ConnectWise and SentinelOne announced a joint strategy at Black Hat 2026 to enhance managed cybersecurity for MSPs. This collaboration aims to integrate SentinelOne's AI-driven Singularity Platform with ConnectWise's managed security expertise, focusing on autonomous threat detection and response. The strategy emphasizes AI, automation, and maintaining human oversight, while supporting open ecosystems and partner choice.
ConnectWise and SentinelOne Announce Shared Strategy to Advance Managed ...
ConnectWise and SentinelOne have announced a shared strategy to enhance managed cybersecurity for MSPs. This collaboration integrates SentinelOne's AI-driven security capabilities with ConnectWise's managed security expertise, aiming to help MSPs address evolving threats. The partnership focuses on AI-powered threat detection and operational workflow improvements, strengthening ConnectWise's position in delivering Managed EDR services.
The Reactive Support Era Is Over: ConnectWise Platform Is Now Live ...
ConnectWise has launched the ConnectWise Platform, a comprehensive MSP System of Action designed for Predictive IT. This platform integrates AI-native operations, unifying systems like PSA, RMM, and SIEM into an intelligent execution layer. It enhances service delivery by embedding AI into workflows, improving ticket resolution and operational efficiency for MSPs and IT teams.
ConnectWise Expands MSP Leadership Presence in EMEA
ConnectWise has expanded its leadership presence in EMEA by appointing Johannes Kamleitner to the GTDC's EMEA Vendor Advisory Council. This move aligns with ConnectWise's launch of the ConnectWise Platform, which integrates PSA, RMM, cybersecurity, and AI capabilities to enhance MSP operations. The platform aims to automate workflows and improve service delivery, offering significant productivity gains for partners.
ConnectWise, LLC Profile
HQ Location
4110 George Rd., Suite 200, Tampa, FL 33634, USA
Employees
501-1000
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Financials
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