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ConnectWise Control: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: ConnectWise Control
Brand: ConnectWise Control
Rating: 4.65 (12273 reviews)

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Remote Support That Just Works | ConnectWise Control

ConnectWise Control Overview

ConnectWise ScreenConnect™ allows remote desktop and mobile support to solve technical issues anytime, anywhere. Try their remote access software today.

Use Cases

Customers recommend Helpdesk Management, Collaboration, Sales Document Management, as the business use cases that they have been most satisfied with while using ConnectWise Control.

Other use cases:

Engagement Management
White Labeling
Training & Onboarding
Sending & Publishing Communications
Workflow Management
Products & Pricelist Management
Coaching

See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using ConnectWise Control.

Other priorities:

Increase Sales & Revenue
Scale Best Practices
Improve ROI
Improve Brand Engagement
Improve Internal Communications
Improve Visibility
Build Brand Awareness
Improve Efficiency
Shorten Ramp Up Time
Establish Thought Leadership
Improve Stakeholder Relations

See all business priorities See less business priorities

ConnectWise Control Use-Cases and Business Priorities: Customer Satisfaction Data

ConnectWise Control works with different mediums / channels such as Chat.

ConnectWise Control's features include Personalization, Ticketing, Recording, etc. and ConnectWise Control support capabilities include Chat Support, Email Support, Phone Support, etc. also ConnectWise Control analytics capabilities include Analytics, and Custom Reports.

Reviews

"...I like and frequently use ScreenConnect to provide remote support to contract IT customers...." Peer review by James B, Systems Engineer, Information Technology and Services

ConnectWise Control, EmailMeForm, SUMO Scheduler Platform, BASCRM, LogMeIn Central, etc., all belong to a category of solutions that help Digital Signage. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for ConnectWise Control

Top Industries

Information Technology and Services
Computer & Network Security
Computer Software

Popular in

Small Business
Mid Market
Enterprise

ConnectWise Control is popular in Information Technology And Services, Computer & Network Security, and Computer Software and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on ConnectWise Control Use Cases

How does ConnectWise Control facilitate Helpdesk Management?

ConnectWise Control provides remote access to client computers, allowing help desk staff to resolve issues quickly and efficiently. This tool simplifies support by enabling immediate assistance for various computer problems. It is primarily designed for on-demand remote support and may require additional steps for workstations not already in the helpdesk software.

"...The support and help are 10/10.They are ready to jump in and help and guide at any time...." Peer review by Dean Garton, Marketing Manager, Farmchief Machinery

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How does ConnectWise Control facilitate Collaboration?

Connectwise Control enables users to easily share screens and collaborate remotely. This feature allows for both internal team communication and external client support. Users can initiate screen sharing sessions from various devices, including computers and mobile phones. The software also offers video conferencing capabilities, which are particularly useful for providing remote instruction and support. However, some users may find it challenging to navigate between shared screens within a session.

"...You can have meetings, and support sessions, and share screens in any way you can think of. 5...." Peer review by Verified User, Engineer in Engineering, Construction

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How can ConnectWise Control optimize your Sales Document Management Workflow?

ConnectWise Control helps businesses manage their sales documents and provides remote assistance to customers. The system allows companies to generate quotes, track finances, and manage customer accounts. ConnectWise Control currently lacks the ability to create quotes automatically.

"...We can automatically pull user-based billing into the agreement here are the users, the numbers, the invoice...." Case Study Innovative Computing Systems

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How can ConnectWise Control enhance your Engagement Management process?

Connectwise Control provides remote access to client devices, allowing engineers to diagnose and resolve issues quickly and efficiently. It also enables remote actions without user interaction, saving time and improving service. However, some features require user interaction, limiting the automation potential.

"...In terms of business solutions resolved with ConnectWise Control we have many initiating what is the technical support at a distance, thanks to the fact that it allows to take remote control of the equipment of your network, also it is necessary to mention that the tool is very simple to deploy, besides in its conzola exists a chat room that allows the interaction with users during its connection, and a command window through which we can send CMD commands to the computers of our network without having to take remote control of these, without counting the perfect and harmonious integration that has with 2 powerful tools of the same house as are ConnectWise Manage and ConnectWise Automate, which facilitates the work of technical support to any analyst in any corporation...." Peer review by Ramon T, Systems engineer

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What makes ConnectWise Control ideal for White Labeling?

ConnectWise Control offers the ability to fully customize and brand the product, allowing companies to present it as their own. This includes the ability to remove all branding and replace it with the company's own logo and name. While the white labeling capabilities are extensive, there are some limitations in how the product can be customized.

"...The best parts of this product is: - Ease of setup - Very easy to setup and get user using it - Customization - highly customizable to meet your specific needs - Branding - Complete white label branding supported - Integration - With many PSA and RMM tools..." Peer review by Chris M., Manager, Technology Service & Support, Accounting

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40+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well ConnectWise Control solved their Digital Signage needs. Cuspera uses 12273 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Digital Signage needs.

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
Intellicom Computer Consulting Information Technology and Services	Information Technology and Services	CASE STUDY Intellicom Computer Consulting Increased Operational Efficiency By Reducing 5 Hours Of Travel Time Per Week And Improved Service Response Time By 50%. Read More
Reboot Networks Information Technology and Services	Information Technology and Services	CASE STUDY Reboot Networks Achieved A 40% Reduction In Average Time To Resolution And Reduced On-Site Visits By 30% Using Connectwise Screenconnect. Read More
Kinetics Group Consumer Services	Consumer Services	Case Study Kinetics Group How ConnectWise Products Helped a Kiwi MSP Continue Its Legacy of Innovation Read More

Frequently Asked Questions(FAQ)

for ConnectWise Control

What is ConnectWise Control?

ConnectWise Control is a remote desktop software that provides secure and reliable remote control that support to tackle any issue that comes on the way, no matter anytime and anywhere the clients are located. It helps to acquire customers, enhance customer relationships and increase sales and revenue.

It’s full remote control capabilities supports the help-desk style services, delivering on-demand remote issue resolution anytime, anywhere. Also, its unattended access and device management capabilities help to provide superior service delivery without disrupting the end-user.

ConnectWise Control features include remote unattended access, maximize compatibility providing excellent support for techs and customers, incorporate control into the existing web presence, easily manage machines setting up endpoint monitoring and alerts and more.

What is ConnectWise Control used for?

ConnectWise Control is a Digital Signage Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Helpdesk Management, Collaboration and Sales Document Management .

What are the top features of ConnectWise Control?

Personalization, Ticketing and Recording are some of the top features of ConnectWise Control.

Who uses ConnectWise Control?

ConnectWise Control is used by Information Technology And Services, Computer & Network Security and Computer Software among other industries.

What are ConnectWise Control alternatives?

EmailMeForm, SUMO Scheduler Platform, BASCRM and LogMeIn Central are popular alternatives for ConnectWise Control.

Where is ConnectWise Control located?

ConnectWise Control is headquartered at 4110 George Rd., Suite 200, Tampa, FL 33634, USA.

Peers used ConnectWise Control for helpdesk management and collaboration

ConnectWise Control Competitors

More ConnectWise Control Alternatives...

ConnectWise Control Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
Analytics	3.36/5 ★ Read Reviews (103)
Custom Reports	3.33/5 ★ Read Reviews (426)

CAPABILITIES	RATINGS AND REVIEWS
Analytics	3.36/5 ★ Read Reviews (103)
Custom Reports	3.33/5 ★ Read Reviews (426)

Software Failure Risk Guidance

for ConnectWise Control

Overall Risk Meter

Low Medium High

Top Failure Risks for ConnectWise Control

ConnectWise, LLC. News

Peter Kujawa and Keith Graham of ConnectWise Recognized on - GlobeNewswire

Peter Kujawa and Keith Graham of ConnectWise were named to the 2025 CRN Channel Chiefs list for their leadership and impact on the company's success and the MSP community.

02/02/2025 - source

CrashPlan Integrates with ConnectWise Through Invent Program

CrashPlan has integrated its services with ConnectWise through the ConnectWise Invent Program, enhancing product compatibility and offerings for users.

20/01/2025 - source

CrashPlan Integrates with ConnectWise Through Invent Program - The Manila Times

CrashPlan has integrated with ConnectWise through the Invent Program, enhancing their technology offerings.

20/01/2025 - source

ConnectWise, LLC. Feeds

Channel Brief: ConnectWise Names New Channel Leadership - Channel E2E

ConnectWise has appointed new leaders for its channel team.

21/01/2025 - source

ConnectWise Announces Strategic Leadership Appointments to Drive Growth and Innovation - GlobeNewswire

ConnectWise has announced new strategic leadership appointments to enhance growth and innovation.

20/01/2025 - source

ConnectWise Appoints David Raissipour as the Chief Product and Technology Officer

ConnectWise appoints David Raissipour as Chief Product and Technology Officer, enhancing their executive team.

24/11/2024 - source

ConnectWise, LLC. Profile

Company Name

ConnectWise, LLC.

Company Website

https://www.connectwise.com/

Year Founded

1982

HQ Location

4110 George Rd., Suite 200, Tampa, FL 33634, USA

Employees

501-1000

Social

Financials

M&A

ConnectWise Control: Use-Cases, Insights and Reviews | 2025 Cuspera

Remote Support That Just Works | ConnectWise Control

Failure Risk for ConnectWise Control ?

ConnectWise Control Overview

Use Cases

Business Priorities

ConnectWise Control Use-Cases and Business Priorities: Customer Satisfaction Data

Popular Business Setting

Top Industries

Popular in

Comprehensive Insights on ConnectWise Control Use Cases

How does ConnectWise Control facilitate Helpdesk Management?

How does ConnectWise Control facilitate Collaboration?

How can ConnectWise Control optimize your Sales Document Management Workflow?

How can ConnectWise Control enhance your Engagement Management process?

What makes ConnectWise Control ideal for White Labeling?

40+ more Business Use Cases

Case Studies

CASE STUDY Intellicom Computer Consulting

CASE STUDY Reboot Networks

Case Study Kinetics Group

Frequently Asked Questions(FAQ)

What is ConnectWise Control?

What is ConnectWise Control used for?

What are the top features of ConnectWise Control?

Who uses ConnectWise Control?

What are ConnectWise Control alternatives?

Where is ConnectWise Control located?

Peers used ConnectWise Control for helpdesk management and collaboration

ConnectWise Control Competitors

ConnectWise Control Features

Software Failure Risk Guidance

ConnectWise, LLC. News

Peter Kujawa and Keith Graham of ConnectWise Recognized on - GlobeNewswire

CrashPlan Integrates with ConnectWise Through Invent Program

CrashPlan Integrates with ConnectWise Through Invent Program - The Manila Times

ConnectWise, LLC. Feeds

Channel Brief: ConnectWise Names New Channel Leadership - Channel E2E

ConnectWise Announces Strategic Leadership Appointments to Drive Growth and Innovation - GlobeNewswire

ConnectWise Appoints David Raissipour as the Chief Product and Technology Officer

ConnectWise, LLC. Profile

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