ConnectWise Control Overview

ConnectWise ScreenConnectâ„¢ allows remote desktop and mobile support to solve technical issues anytime, anywhere. Try their remote access software today.

Use Cases

Customers recommend Helpdesk Management, Collaboration, Sales Document Management, as the business use cases that they have been most satisfied with while using ConnectWise Control.

Other use cases:

  • Engagement Management
  • White Labeling
  • Training & Onboarding
  • Sending & Publishing Communications
  • Workflow Management
  • Products & Pricelist Management
  • Coaching
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using ConnectWise Control.

Other priorities:

  • Increase Sales & Revenue
  • Scale Best Practices
  • Improve ROI
  • Improve Brand Engagement
  • Improve Internal Communications
  • Improve Visibility
  • Build Brand Awareness
  • Improve Efficiency
  • Shorten Ramp Up Time
  • Establish Thought Leadership
  • Improve Stakeholder Relations
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ConnectWise Control Use-Cases and Business Priorities: Customer Satisfaction Data

ConnectWise Control works with different mediums / channels such as Chat.

ConnectWise Control's features include Personalization, Ticketing, Recording, etc. and ConnectWise Control support capabilities include Chat Support, Email Support, Phone Support, etc. also ConnectWise Control analytics capabilities include Analytics, and Custom Reports.

Reviews

"...ScreenConnect is well suited for the ability to remotely monitor desktops, servers and backups without expensive MSP contracts...." Peer review by Chris Sanborn, Owner, Modem Wavs, Inc

ConnectWise Control, EmailMeForm, SUMO Scheduler Platform, BASCRM, LogMeIn Central, etc., all belong to a category of solutions that help Digital Signage. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for ConnectWise Control

Top Industries

  • Information Technology and Services
  • Computer & Network Security
  • Computer Software

Popular in

  • Small Business
  • Mid Market
  • Enterprise

ConnectWise Control is popular in Information Technology And Services, Computer & Network Security, and Computer Software and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on ConnectWise Control Use Cases

How can ConnectWise Control enhance your Helpdesk Management process?

How does ConnectWise Control facilitate Collaboration?

How can ConnectWise Control enhance your Sales Document Management process?

What makes ConnectWise Control ideal for Engagement Management?

Why is ConnectWise Control the best choice for White Labeling?

40+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well ConnectWise Control solved their Digital Signage needs. Cuspera uses 12273 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Digital Signage needs.

Case Studies

COMPANY INDUSTRY CASE STUDIES
ConnectWise Control case study
Manufacturing
Manufacturing
CASE STUDY NatureFreshâ„¢ Farms

Achieved A 50% Reduction In It-Related Downtime And Increased Operational Efficiency By Streamlining Their It Support With Connectwise Screenconnect.

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ConnectWise Control case study
Financial Services
Financial Services
CASE STUDY RiskVal Financial Solutions

Reduced It Support Costs By 50% And Improved Remote Troubleshooting Efficiency By 75%

Read More
ConnectWise Control case study
Information Technology and Services
Information Technology and Services
CASE STUDY Reboot Networks

Achieved A 40% Reduction In Average Time To Resolution And Reduced On-Site Visits By 30% Using Connectwise Screenconnect.

Read More

Frequently Asked Questions(FAQ)

for ConnectWise Control

What is ConnectWise Control?

ConnectWise Control is a remote desktop software that provides secure and reliable remote control that support to tackle any issue that comes on the way, no matter anytime and anywhere the clients are located. It helps to acquire customers, enhance customer relationships and increase sales and revenue.

It’s full remote control capabilities supports the help-desk style services, delivering on-demand remote issue resolution anytime, anywhere. Also, its unattended access and device management capabilities help to provide superior service delivery without disrupting the end-user.

ConnectWise Control features include remote unattended access, maximize compatibility providing excellent support for techs and customers, incorporate control into the existing web presence, easily manage machines setting up endpoint monitoring and alerts and more.

What is ConnectWise Control used for?

ConnectWise Control is a Digital Signage Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Helpdesk Management, Collaboration and Sales Document Management .

What are the top features of ConnectWise Control?

Personalization, Ticketing and Recording are some of the top features of ConnectWise Control.

Who uses ConnectWise Control?

ConnectWise Control is used by Information Technology And Services, Computer & Network Security and Computer Software among other industries.

What are ConnectWise Control alternatives?

EmailMeForm, SUMO Scheduler Platform, BASCRM and LogMeIn Central are popular alternatives for ConnectWise Control.

Where is ConnectWise Control located?

ConnectWise Control is headquartered at 4110 George Rd., Suite 200, Tampa, FL 33634, USA.
lightning

Peers used ConnectWise Control for helpdesk management and collaboration

ConnectWise Control Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

3.36/5 ★

Read Reviews (103)
Custom Reports

3.33/5 ★

Read Reviews (426)
CAPABILITIES RATINGS AND REVIEWS
Analytics

3.36/5 ★

Read Reviews (103)
Custom Reports

3.33/5 ★

Read Reviews (426)

Software Failure Risk Guidance

?

for ConnectWise Control

Overall Risk Meter

Low Medium High

Top Failure Risks for ConnectWise Control

ConnectWise, LLC. News

ConnectWise Empowers MSPs to Strengthen Cybersecurity and Data Protection with Groundbreaking Innovations - GlobeNewswire

ConnectWise introduces new cybersecurity and data protection innovations to help managed service providers (MSPs) enhance their services.

05/11/2024 - source

ConnectWise Introduces PSA in Asio, Revolutionizing the Partner Experience with a Modern, Intuitive PSA Experience - GlobeNewswire

ConnectWise launches a new PSA in Asio, offering partners a modern and user-friendly experience.

05/11/2024 - source

ConnectWises Asio Platform Recognized as CRN 2024 Product of the Year Finalist - GlobeNewswire

ConnectWise's Asio Platform is a finalist for CRN's 2024 Product of the Year award.

29/10/2024 - source

ConnectWise, LLC. Feeds

ConnectWise Appoints David Raissipour as the Chief Product and Technology Officer

ConnectWise appoints David Raissipour as Chief Product and Technology Officer, enhancing their executive team.

24/11/2024 - source

ConnectWise Appoints David Raissipour as the Chief Product and Technology Officer - GlobeNewswire

ConnectWise has appointed David Raissipour as the new Chief Product and Technology Officer.

24/11/2024 - source

ConnectWise Announces CEO Transition: Manny Rivelo Appointed as CEO, Jason Magee to Step Down - GlobeNewswire

ConnectWise announced a change in leadership as Manny Rivelo is appointed CEO, replacing Jason Magee, who is stepping down.

22/09/2024 - source

ConnectWise, LLC. Profile

Company Name

ConnectWise, LLC.

Year Founded

1982

HQ Location

4110 George Rd., Suite 200, Tampa, FL 33634, USA

Employees

501-1000

Social

Financials

M&A