ConnectWise Control Overview
ConnectWise ScreenConnect™ allows remote desktop and mobile support to solve technical issues anytime, anywhere. Try their remote access software today.
Use Cases
Customers recommend Helpdesk Management, Collaboration, Sales Document Management, as the business use cases that they have been most satisfied with while using ConnectWise Control.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using ConnectWise Control.
ConnectWise Control Use-Cases and Business Priorities: Customer Satisfaction Data
ConnectWise Control works with different mediums / channels such as Chat.
ConnectWise Control's features include Personalization, Ticketing, Recording, etc. and ConnectWise Control support capabilities include Chat Support, Email Support, Phone Support, etc. also ConnectWise Control analytics capabilities include Analytics, and Custom Reports.
Reviews
"...It's great for what we use it for (screen sharing and tech support)...." Peer review by Christina Womack, Information Technology Manager, Arkansas Single Parent Scholarship Fund
Peer review evidence (same sources as the product rating summary)
"...ConnectWise is being used by our corporate IT help desk to provide support internally and externally to clients in remote locations...." Peer review by C-Level Executive in Corporate
"...Simple interface, off-site hosted, software toolbox for installers, reversible screen share, blank user screen, acquire wake lock, multiple monitor support is fantastic, simple drag and drop for file transfers, chat and annotations to help work with users that might not be on a phone call with me, can change quality of session to help with users that have poor connection quality...." Peer review by Jonathan M
"...ConnectWise Control ConnectWise Control has a service level agreement (SLA) feature that can help management set clear expectations for customer service quality...." The 16 Best Customer Service Software Tools in 2020
ConnectWise Control, Yodeck, SmartSign2go, ScreenCloud Digital Signage, Spectrio, etc., all belong to a category of solutions that help Digital Signage. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for ConnectWise Control
Top Industries
- Information Technology and Services
- Computer & Network Security
- Computer Software
Popular in
- Small Business
- Mid Market
- Enterprise
ConnectWise Control is popular in Information Technology And Services, Computer & Network Security, and Computer Software and is widely used by Small Business, Mid Market, and Enterprise.
ConnectWise Control Customer wins, Customer success stories, Case studies
How does ConnectWise Control address your Helpdesk Management Challenges?
What solutions does ConnectWise Control provide for Collaboration?
How can ConnectWise Control enhance your Sales Document Management process?
How does ConnectWise Control address your Engagement Management Challenges?
What benefits does ConnectWise Control offer for White Labeling?
11 buyers and buying teams have used Cuspera to assess how well ConnectWise Control solved their Digital Signage needs. Cuspera uses 12273 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Digital Signage needs.
Global Technology Distribution Council
ConnectWise Expands EMEA Leadership Presence as MSP Industry Enters the ...
Frequently Asked Questions(FAQ)
for ConnectWise Control
What is ConnectWise Control?
ConnectWise Control is a remote desktop software that provides secure and reliable remote control that support to tackle any issue that comes on the way, no matter anytime and anywhere the clients are located. It helps to acquire customers, enhance customer relationships and increase sales and revenue.
It’s full remote control capabilities supports the help-desk style services, delivering on-demand remote issue resolution anytime, anywhere. Also, its unattended access and device management capabilities help to provide superior service delivery without disrupting the end-user.
ConnectWise Control features include remote unattended access, maximize compatibility providing excellent support for techs and customers, incorporate control into the existing web presence, easily manage machines setting up endpoint monitoring and alerts and more.
What is ConnectWise Control used for?
What are the top features of ConnectWise Control?
Who uses ConnectWise Control?
What are ConnectWise Control alternatives?
Where is ConnectWise Control located?
Peers used ConnectWise Control for helpdesk management and collaboration
ConnectWise Control Competitors
ConnectWise Control Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (103) |
| Custom Reports | Read Reviews (426) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (103) |
| Custom Reports | Read Reviews (426) |
Software Failure Risk Guidance
?for ConnectWise Control
Overall Risk Meter
Top Failure Risks for ConnectWise Control
ConnectWise, LLC News
ConnectWise Expands MSP Leadership Presence in EMEA
ConnectWise has expanded its leadership presence in EMEA by appointing Johannes Kamleitner to the GTDC's EMEA Vendor Advisory Council. This move aligns with ConnectWise's launch of the ConnectWise Platform, which integrates PSA, RMM, cybersecurity, and AI capabilities to enhance MSP operations. The platform aims to automate workflows and improve service delivery, offering significant productivity gains for partners.
The Buzz: ConnectWise unveils Predictive IT platform, Cavelo launches AI security analyst, and Zscaler and Radiant Logic tackle M&A access
ConnectWise has launched a new Predictive IT platform, integrating PSA, RMM, cybersecurity, automation, and AI into a unified execution layer for managed services. This platform aims to shift MSP operations from reactive to AI-native models, enhancing productivity and economic impact through AI-driven automation.
ConnectWise Dismantles Asio To Build AI-Powered MSP Platform
ConnectWise has unveiled its new AI-powered platform for managed service providers (MSPs), integrating PSA, RMM, cybersecurity, and automation into a single AI-native layer. This platform aims to transform MSPs from systems of record to systems of action, enhancing predictive IT operations and reducing ticket volumes by up to 40%. The platform will be available in North America, Europe, and Asia-Pacific by the end of June.
ConnectWise launches AI-native platform for MSP operations
ConnectWise has launched an AI-native platform to unify MSP operations, integrating PSA, RMM, SIEM, Managed EDR, and BCDR with a shared data layer and agentic AI. This platform aims to transition MSPs from reactive service delivery to predictive IT, enhancing automation and operational decision-making. The platform will be available as SaaS, with general availability set for June 30.
ConnectWise, LLC Profile
HQ Location
4110 George Rd., Suite 200, Tampa, FL 33634, USA
Employees
501-1000
Social
Financials
M&A
