ContactMonkey Overview

ContactMonkey enhances internal communication by enabling users to build, send, and analyze employee emails through its specialized platform. This tool integrates seamlessly with Outlook, allowing businesses to create engaging internal communications that are more likely to be opened and interacted with. The platform supports strategic communication efforts across various industries, ensuring messages reach their intended audience effectively. It simplifies onboarding processes, bypassing IT hurdles, which accelerates the adoption of communication strategies. A notable feature is its analytics capability, which provides insights into email engagement, helping organizations refine their communication tactics for better employee interaction.

Use Cases

Customers recommend Communication Management, Engagement Management, Social Media Management, as the business use cases that they have been most satisfied with while using ContactMonkey.

Other use cases:

  • Campaign Management
  • Track Learning Progress
  • Proposal & Quote Management
  • Contact List Management
  • Lead Engagement
  • Collaboration
  • Helpdesk Management
See all use cases See less use cases

Business Priorities

Improve Internal Communications and Improve ROI are the most popular business priorities that customers and associates have achieved using ContactMonkey.

Other priorities:

  • Scale Best Practices
  • Acquire Customers
  • Establish Thought Leadership
  • Increase Sales & Revenue
  • Grow Market Share
  • Enhance Customer Relationships
  • Launch New Products
  • Build Brand Awareness
See all business priorities See less business priorities

ContactMonkey Use-Cases and Business Priorities: Customer Satisfaction Data

ContactMonkey works with different mediums / channels such as E-Mail. Social Media. Offline etc.

ContactMonkey's features include Templates, Personalization, Feedback Surveys, etc. and ContactMonkey support capabilities include Email Support, Chat Support, 24/7 Support, etc. also ContactMonkey analytics capabilities include Analytics, and Custom Reports.

Reviews

"Boosting Employee Engagement with Newsletters within Outlook Featuring House of Travel" - Louise Reeves

Peer review evidence (same sources as the product rating summary)

"...The extent to which you can track an email (locations of opens and forwards etc)...." Peer review by Verified Reviewer, Computer Software
"...Add employee engagement surveys to your email templates and enable anonymous employee feedback in real-time from your newsletters. ..." Internal Communications Email Platform for Outlook & Gmail
"...Corey directly reports to the VP of Human Resources, and now handles all employee engagement, internal communications and corporate social responsibility at Exemplis. Challenge...." Case Study Exemplis

ContactMonkey, GMass, EasySender, Ebsta Revenue Intelligence, Autoklose, etc., all belong to a category of solutions that help Sales Engagement. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

ContactMonkey improves workplace communications with features like email tracking, employee engagement surveys, and customizable templates. Integration with Outlook, Gmail, and Salesforce boosts efficiency and engagement.

Popular Business Setting

for ContactMonkey

Top Industries

  • Education
  • Consumer Goods
  • Internet

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

ContactMonkey is popular in Education, Consumer Goods, and Internet and is widely used by Small Business, Mid Market, and Large Enterprise.

ContactMonkey Customer wins, Customer success stories, Case studies

How does ContactMonkey facilitate Communication Management?

How does ContactMonkey address your Engagement Management Challenges?

How does ContactMonkey facilitate Social Media Management?

How can ContactMonkey optimize your Campaign Management Workflow?

How can ContactMonkey optimize your Track Learning Progress Workflow?

121 buyers and buying teams have used Cuspera to assess how well ContactMonkey solved their Sales Engagement needs. Cuspera uses 2730 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Engagement needs.

CUSTOMERS TESTIMONIALS
ContactMonkey testimonial

Louise Reeves

Internal Communications Manager

House of Travel
Boosting Employee Engagement with Newsletters within Outlook Featuring House of Travel Testimonial By Louise Reeves
ContactMonkey testimonial

Ashley Allen

Director Strategic Communications

Cimpress
It’s been really helpful to test and try various subject lines, experiment with what times of the day work best for reaching our audience and ensure we get maximum opens. Testimonial By Ashley Allen
ContactMonkey testimonial

Corey Kachigan

Engagement & Communications Lead

Exemplis
Giving our team the chance to interact with pulse surveys, comments & ratings has allowed us to informally check in on our team without sending bulky engagement surveys. Testimonial By Corey Kachigan
CUSTOMERS TESTIMONIALS
ContactMonkey testimonial

Louise Reeves

Internal Communications Manager

House of Travel
Boosting Employee Engagement with Newsletters within Outlook Featuring House of Travel Testimonial By Louise Reeves
ContactMonkey testimonial

Ashley Allen

Director Strategic Communications

Cimpress
It’s been really helpful to test and try various subject lines, experiment with what times of the day work best for reaching our audience and ensure we get maximum opens. Testimonial By Ashley Allen
ContactMonkey testimonial

Corey Kachigan

Engagement & Communications Lead

Exemplis
Giving our team the chance to interact with pulse surveys, comments & ratings has allowed us to informally check in on our team without sending bulky engagement surveys. Testimonial By Corey Kachigan
 

First Onsite - Construction - Large

USA

First Onsite used ContactMonkey's SMS and email tools to reach frontline workers during emergencies. Before, only 55% opened newsletters and 40% read them. After using analytics to improve content, o...pen rates hit 100% and read rates rose to 55%. SMS allowed fast crisis communication, especially during hurricanes, ensuring urgent messages reached employees not at desks. Segmentation and tracking features helped target messages and measure engagement. The solution made internal communication faster and more effective for mobile workers.

Read more →
 

Widener University - Education - Large

Chester, USA

ContactMonkey helped Widener University double their internal newsletter frequency. The team used ContactMonkey’s Outlook integration to send branded, engaging emails directly from their inbox. They ...no longer needed to manage lists outside Outlook. Multiple departments now use the tool for consistent, on-brand communication. Engagement tracking lets them improve content based on what people click.

Read more →
 

Exemplis - Manufacturing - Large

Los Angeles, USA

ContactMonkey helped Exemplis boost their internal newsletter open rates to over 70% and click rates to 20–30%. Before, Exemplis struggled to track employee engagement and feedback using MailChimp. W...ith ContactMonkey, they now gather real-time feedback through pulse surveys and comments. The team can present clear data to leadership and tailor communications to different groups. Employees feel more connected and aligned with company goals.

Read more →
 

Freedom Mobile - Telecommunications - Large

Toronto, Canada

ContactMonkey helped Freedom Mobile boost internal email read rates from 32% to 40%. Open rates increased by 15% after using real-time analytics and audience-specific data. The communications team us...ed ContactMonkey to schedule emails for better engagement. Leadership used analytics to improve team communication. Freedom Mobile kept ContactMonkey after an acquisition because of its measurable impact.

Read more →
 

Flagger Force - Construction - Large

USA

ContactMonkey helped Flagger Force boost internal email open rates by over 40%. The company struggled with outdated tools, poor analytics, and emails flagged as phishing. ContactMonkey offered robust... analytics, seamless Outlook integration, and real-time collaboration. Admins and content creators found the new template builder easier to use. Employees now receive important updates without issues, and trust in internal communications has improved.

Read more →
 

Assured Partners - Insurance - Very Large

Orlando, USA

ContactMonkey helped Assured Partners improve internal communications during the pandemic. The team needed to send more company-wide emails and wanted better design options. ContactMonkey’s email tem...plate builder made it easy to create, share, and save templates in multiple formats. Departments could customize messages for their regions. Employees gave more positive feedback on internal emails. The team valued responsive customer support and regular product updates.

Read more →

ContactMonkey Internal Communications Tool in 30 Seconds

Video Thumbnail

Frequently Asked Questions(FAQ)

for ContactMonkey

What is ContactMonkey?

ContactMonkey is an Internal email communication software that enables improving workplace communications and employee engagement. It can be used by enterprises and businesses of all sizes.

ContactMonkey features include drag and drop email templates, employee engagement surveys, Outlook and Gmail Integration, and Email tracking and analytics. The Outlook and Gmail email template builder enables selecting from the library of templates which can be customized for company branding and guidelines. It also includes employee engagement surveys using pulse surveys, emoji reactions and comments.

Email tracking and analysis feature enables real-time tracking on email open or link-click, sending of mass personalized emails using mail-merge and planning and scheduling in advance for sending later. Dashboard analytics provides insights on team performance and other metrics.

What is ContactMonkey used for?

ContactMonkey is a Sales Engagement Software mainly used by its customers to Improve Internal Communications and Improve ROI by Communication Management, Engagement Management and Social Media Management .

What are the top features of ContactMonkey?

Templates, Personalization and Feedback surveys are some of the top features of ContactMonkey.

Who uses ContactMonkey?

ContactMonkey is used by Education, Consumer Goods and Internet among other industries.

What are ContactMonkey alternatives?

GMass, EasySender, Ebsta Revenue Intelligence and Autoklose are popular alternatives for ContactMonkey.

Where is ContactMonkey located?

ContactMonkey is headquartered at ContactMonkey, Inc. 120 Adelaide West Toronto, ON M5H 1T1.
lightning

Peers used ContactMonkey for communication management and engagement management

ContactMonkey Competitors

ContactMonkey Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.70/5 ★

Read Reviews (85)
Custom Reports

3.93/5 ★

Read Reviews (346)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.70/5 ★

Read Reviews (85)
Custom Reports

3.93/5 ★

Read Reviews (346)

Software Failure Risk Guidance

?

for ContactMonkey

Overall Risk Meter

Low Medium High

Top Failure Risks for ContactMonkey

ContactMonkey Inc. News

Product

Product Updates May 2025: Fix Link Errors Instantly With Our New Edit Sent Links Feature

ContactMonkey launched the Edit Sent Links feature, enabling users to update hyperlinks in internal emails even after sending. This eliminates the need for resending messages or submitting support tickets. The update streamlines error correction for internal communication teams, reducing disruptions and maintaining campaign performance.

Read more →
Product

Product Updates February 2025: Introducing ContactMonkeys Dynamic Content

ContactMonkey introduces a new Dynamic Content feature, allowing personalized messaging to audience segments in a single send. The platform offers solutions for various industries and use-cases, including internal and HR communications, employee engagement, and leadership communications.

Read more →
Product

Product Updates December 2024: Introducing ContactMonkeys SharePoint Integration

ContactMonkey introduces a new feature allowing integration with Microsoft SharePoint, enabling users to publish emails directly to SharePoint pages, enhancing internal communication strategies.

Read more →
Awards

ContactMonkey Ranked Number 360 Fastest-Growing Company in North America on the 2024 Deloitte Technology Fast 500

ContactMonkey ranked 360th on the Deloitte Technology Fast 500, growing 314% in revenue due to market adaptability.

Read more →

ContactMonkey Inc. Profile

Company Name

ContactMonkey Inc.

Company Website

//contactmonkey.com

Year Founded

2011

HQ Location

ContactMonkey, Inc. 120 Adelaide West Toronto, ON M5H 1T1

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

SEED