Contivio Overview

Contivio revolutionizes customer interactions with its multichannel cloud contact center software, seamlessly integrating with CRM systems. By employing practical AI, it simplifies and accelerates sales processes, ensuring efficient customer engagement across various channels. This software supports growing enterprises by enhancing both sales and support capabilities, offering a global reach that caters to diverse business needs. A standout feature is its ability to transform any CRM into a fully functional contact center, providing a unique competitive edge. Trusted by leading brands, Contivio offers a reliable solution for businesses seeking to elevate their customer experience and streamline communications effectively.

Use Cases

Customers recommend Call Recording, Communication Management, Revenue Cycle Management, as the business use cases that they have been most satisfied with while using Contivio.

Other use cases:

  • Engagement Management
  • Helpdesk Management
  • Customer Case Management
  • Measuring Customer Satisfaction
  • Workflow Management
  • Conference Call Management
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Business Priorities

Increase Sales & Revenue is the most popular business priority that customers and associates have achieved using Contivio.

Other priorities:

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Contivio Use-Cases and Business Priorities: Customer Satisfaction Data

Contivio works with different mediums / channels such as Phone Calls. Text SMS. E-Mail etc.

Contivio's features include Recording, and Alerts: Popups & Notifications. and Contivio support capabilities include 24/7 Support, Phone Support, Chat Support, etc. also Contivio analytics capabilities include Custom Reports, and Analytics.

Reviews

"...It also helps management see and keep track of our phone stats, this is especially helpful for companies with a call center. ...." Peer review by Virginia C., Account Manager, Wholesale

Contivio, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Contivio's toolbar streamlines contact center management with phone controls and advanced routing. It integrates seamlessly with leading CRM products for enhanced efficiency.

Popular Business Setting

for Contivio

Top Industries

  • Computer Software
  • Wholesale
  • Information Technology and Services

Popular in

  • Enterprise
  • Mid Market

Contivio is popular in Computer Software, Wholesale, and Information Technology And Services and is widely used by Enterprise, and Mid Market,

Comprehensive Insights on Contivio Use Cases

How does Contivio facilitate Call Recording?

How can Contivio enhance your Communication Management process?

What solutions does Contivio provide for Helpdesk Management?

6+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Contivio solved their Contact Center Software needs. Cuspera uses 192 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Case Studies

Retail

CASE STUDY Rugs Direct

Rugs Direct, a leading online retailer for area rugs, improved its customer experience by integrating Contivio with NetSuite. This integration provided insights into workforce management and allowed ...for the expansion of operating hours, leading to increased revenue. The company faced challenges with CRM integration, call recordings, and consolidating communication channels, which were addressed by Contivio's omnichannel capabilities.

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Retail

CASE STUDY Teeter

Teeter improved call quality and reliability with Contivio's call center software, enhancing customer support and reducing manual work through effective NetSuite integration.

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Health, Wellness and Fitness

CASE STUDY Renew Co.

Renew Co. faced operational challenges with outdated call center software and needed remote capabilities. They partnered with Contivio to enhance their customer service operations.

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Retail

CASE STUDY Alton Lane

Alton Lane, a company offering hand-crafted luxury suits at more affordable prices, needed a scalable contact center solution to support its rapid growth and integration with NetSuite. They chose Con...tivio for its ease of deployment and scalability, allowing them to transition swiftly from an on-premise system to a cloud-based solution.

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Manufacturing

CASE STUDY White Labs

White Labs, a leading manufacturer of liquid yeast, improved its global operations using Contivio's cloud contact center solution with a strong NetSuite integration.

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CASE STUDY Extra Space

Extra Space improved call handling times and work productivity by implementing Contivio's cloud contact center solution with CRM integration. This streamlined their operations across multiple Asian o...ffices.

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Video

Contivio for NetSuite CRM

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Peers used Contivio for call recording and communication management

Contivio Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

3.94/5 ★

Read Reviews (23)
Analytics

3.86/5 ★

Read Reviews (5)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

3.94/5 ★

Read Reviews (23)
Analytics

3.86/5 ★

Read Reviews (5)

Software Failure Risk Guidance

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for Contivio

Top Failure Risks for Contivio

Contivio Inc. Profile

Company Name

Contivio Inc.

Company Website

https://www.contivio.com/

HQ Location

2151 Michelson Dr, Irvine, CA 92612, US

Employees

11-50

Social

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Financials

PRIVATE