Contivio Overview

Contivio revolutionizes customer interactions with its multichannel cloud contact center software, seamlessly integrating with CRM systems. By employing practical AI, it simplifies and accelerates sales processes, ensuring efficient customer engagement across various channels. This software supports growing enterprises by enhancing both sales and support capabilities, offering a global reach that caters to diverse business needs. A standout feature is its ability to transform any CRM into a fully functional contact center, providing a unique competitive edge. Trusted by leading brands, Contivio offers a reliable solution for businesses seeking to elevate their customer experience and streamline communications effectively.

Use Cases

Customers recommend Call Recording, Communication Management, Revenue Cycle Management, as the business use cases that they have been most satisfied with while using Contivio.

Other use cases:

  • Engagement Management
  • Helpdesk Management
  • Customer Case Management
  • Measuring Customer Satisfaction
  • Workflow Management
  • Conference Call Management
See all use cases See less use cases

Business Priorities

Increase Sales & Revenue is the most popular business priority that customers and associates have achieved using Contivio.

Contivio Use-Cases and Business Priorities: Customer Satisfaction Data

Contivio works with different mediums / channels such as Phone Calls. Text SMS. E-Mail etc.

Contivio's features include Recording, and Alerts: Popups & Notifications. and Contivio support capabilities include 24/7 Support, Phone Support, Chat Support, etc. also Contivio analytics capabilities include Custom Reports, and Analytics.

Reviews

"...The ability to record the call and attach it to the appropriate Salesforce account in real time...." Peer review by Verified Reviewer, Computer Software

Contivio, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Contivio's toolbar streamlines contact center management with phone controls and advanced routing. It integrates seamlessly with leading CRM products for enhanced efficiency.

Popular Business Setting

for Contivio

Top Industries

  • Computer Software
  • Wholesale
  • Information Technology and Services

Popular in

  • Enterprise
  • Mid Market

Contivio is popular in Computer Software, Wholesale, and Information Technology And Services and is widely used by Enterprise, and Mid Market,

Comprehensive Insights on Contivio Use Cases

Why is Contivio the best choice for Call Recording?

What solutions does Contivio provide for Communication Management?

How efficiently Does Contivio manage your Helpdesk Management?

6+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Contivio solved their Contact Center Software needs. Cuspera uses 192 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Case Studies

Retail

CASE STUDY Sustainable Supply

Contivio’s contact center software helped Sustainable Supply improve productivity. The company needed CRM integration, intelligent routing, and omnichannel support. Contivio integrated with NetSuite,... added live chat, and enabled real-time analytics. Agents now save time with automatic call logging and screen pops. Live chat now accounts for about 20% of inbound service. Supervisors can adjust settings quickly and track performance. The team finds the system easy to use and support is highly responsive.

Manufacturing

CASE STUDY White Labs

Contivio helped White Labs streamline global operations with its NetSuite integration. White Labs needed a unified contact center to replace multiple vendors and improve customer service. Contivio pr...ovided omnichannel support, advanced routing, and real-time dashboards. Staff efficiency increased with screen pops and integrated Live Chat/SMS. Administrative tools saved 4-5 hours a week. White Labs saw a big boost in order capacity and better reporting after switching to Contivio.

Retail

CASE STUDY Rugs Direct

Contivio helped Rugs Direct improve their call center operations. Rugs Direct needed CRM integration and better access to call recordings. Contivio integrated with NetSuite, provided omnichannel feat...ures, and automated workflows. Rugs Direct gained insights from reporting, expanded operating hours, and increased revenue. Customer service reps now focus more on helping customers, and call recordings are easy to access for training.

Manufacturing

CASE STUDY White Labs

Contivio helped White Labs streamline global operations by integrating with NetSuite. White Labs faced challenges with multiple tools and needed a unified contact center solution. Contivio provided s...eamless omnichannel support and advanced reporting. Staff productivity increased by over 35%. The team saved 4-5 hours per week on routine tasks. White Labs saw faster order processing and improved customer support.

Retail

CASE STUDY Teeter

Contivio helped Teeter fix call quality and NetSuite integration issues in their contact center. Teeter used Contivio’s skills-based routing, administrative portal, and NetSuite screen pops to improv...e agent performance. Agents now spend less time on manual logging and have better call metrics. The NetSuite integration is reliable and call recordings are easy to access. Teeter’s team finds Contivio’s customer support responsive and helpful.

Manufacturing

CASE STUDY SoClean

Contivio helped SoClean manage heavy inbound traffic and integrate with NetSuite. SoClean needed better reporting and a scalable call center solution. Contivio provided omnichannel support, real-time... analytics, and seamless CRM integration. Supervisors now track key metrics and agent performance easily. Sales and support teams are 35% more efficient with streamlined workflows. SoClean relies on Contivio for growth and improved customer experience.

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Contivio for NetSuite CRM

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Peers used Contivio for call recording and communication management

Contivio Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

3.94/5

Read Reviews (23)
Analytics

3.86/5

Read Reviews (5)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

3.94/5

Read Reviews (23)
Analytics

3.86/5

Read Reviews (5)

Software Failure Risk Guidance

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for Contivio

Top Failure Risks for Contivio

Contivio Inc. Profile

Company Name

Contivio Inc.

Company Website

https://www.contivio.com/

HQ Location

2151 Michelson Dr, Irvine, CA 92612, US

Employees

11-50

Social

Financials

PRIVATE